HEALTH INFORMATION:
Comments, Suggestions and
Complaints
Team members will provide you with
information about your condition,
treatment and care. You may find the
information resources below useful:
We welcome comments, suggestions or
any complaints about any aspects of our
service. These can be made to:
Highland Health Information and
Resource Service – provides information
on all aspects of health and health-related
services for the Highland population.
Lo-call: 0845 7573077
The District Nurses or Team Leader
Mon – Thurs: 10am to 4pm
Fri: 10am to 1pm
NHS HELPLINE 0800 22 44 88 The
NHS provides an information and advice
line about illnesses, patient’s rights, selfhelp and support groups and information
about services. All calls are free and
confidential.
NHS 24 - 08454 24 24 24 – Provides
health information and advice for access to
services during out of hours.
The District Manager:
Alison Phimister
Ross Cromarty and West Ness
Locality Management Offices
Larachan House
9 Docharty Road
DINGWALL
IV15 9UG
A leaflet outlining the NHS Complaints
Procedure is available from the local GP
Surgery.
Mid Highland Community Health Partnership
COMMUNITY NURSING
(DISTRICT NURSING)
INFORMATION LEAFLET
TEAM:
Jenny Macgregor – Team Leader
Sally Bentley
Kim Sieczkarek
Kerry Martin
Marlene Paton
Aileen Gallacher
Healthcare Support Workers:
Ruth Parke and Audrey MacIsaac
TELEPHONE NUMBERS:
Beauly: 01463 782341
Drumnadrochit: 01456 450233
The District Nurses can be contacted
8.30-4.30 Monday to Friday.
After 4.30pm and all weekends, call
your doctor’s surgery where your call
will be dealt with or diverted to
NHS24.
Who’s Who:
The team of Community nurses is led by
District Nurses and supported by staff
nurses. They work alongside and can refer
with your consent, to other professionals
which included GP’s, health visitors,
practice nurses and podiatrists to name a
few. They can also refer to voluntary
organisations.
Who Can Refer You to the Community
Nurses:
You can contact the District Nurses
yourself, or a friend, a carer, or your GP
may contact the District Nurses on your
behalf.
promoting self-care in
supported environment.
a
safe
and
Wound
Management:
Assessment,
prescription and application of dressings,
health education including advice on selfcare and nutrition.
Provision of Nursing Care: Of patients
in the palliative stages of disease
management or terminal phase of life.
Psychological and emotional support to
patient and family, health advice and
education, and follow-up bereavement
support to relatives.
Where and When:
Continence Promotion: Assessment and
treatment of incontinence and supply of
continence products where appropriate.
Catheterization – education and support.
District Nurses visit people unable to
travel, those who are homebound or when
it is in the patient’s best interest.
Occasionally you may be invited to attend
your GP surgery. An appropriate time of
visit will be pre-arranged.
Teaching Self-Care procedures: To
enable patients and their carers to manage
health needs e.g. use of nebulisers, oxygen
therapy, P.E.G. feeding and administration
of
medications,
injections
where
appropriate.
Care Plan
A care plan will be written in partnership
with you, explaining what and when
procedures will be carried out. Your care
plan may be left in your home or kept by
the District Nurses. You and your carer
can also write in the care plan.
Type of Care We Provide:
Reablement: Provide education and
support allowing patients to take
responsibility for their own care needs, i.e.
Rehabilitation,
Support
and
Management: Of patients with chronic
degenerative disease and disability e.g.
multiple sclerosis that results in associated
health problems, poor mobility and
restricted ability to self-care. Advice and
supply of equipment to promote
independence.
Administration of Medication: e.g.
injections, P.I.C.C. lines following
chemotherapy.
Chronic
Disease
Management:
Screening and monitoring of conditions
with advice on coping and living with
disease e.g. diabetes and coronary heart
disease, C.O.P.D – self management plans.
Your rights as a person using NHS services:

To be treated with care,
consideration, respect and dignity

You have a right to be involved in
discussions and decisions about your
condition, treatment and care.

To
have
privacy
during
consultations and the right to
exclude those not involved in the
provision of your health care

For personal information to be
handled in confidence at all times.

To have the support of a friend,
relative or advocate

To be fully consulted and informed
about the arrangements for your
discharge and any follow up care

To have your religious beliefs and
ethnic values respected

To receive information
services provided

To make any comments or
suggestions which may improve
the quality of the service we
provide or to make any complaint.
about