NZQA Expiring unit standard
6887 version 5
Page 1 of 3
Title
Resolve technical computer problems
Level
6
Credits
5
Purpose
People credited with this unit standard are able to: investigate
technical computer problems; provide solutions to technical
computer problems; and maintain technical expertise in a field
of computing. The performance of all outcomes is to a
standard that is expected in a professional environment.
Classification
Computing > Computer Support
Available grade
Achieved
Explanatory notes
1
The term technical computer problems refers to problems discovered by the
investigation of a computer system rather than the problems encountered by endusers.
2
Performance of all outcomes is to be carried out in accordance with organisation
standards and procedures, unless otherwise stated. Organisation standards and
procedures may cover: quality assurance, documentation, security, communication,
health and safety, and personal behaviour. An example of the standards expected is
the standards found in ISO 9000 Certified Organisations.
3
Performance of all outcomes is to be completed within the normal range of time that
would be expected in a professional environment, e.g. in a commercial or
government organisation.
4
5
This unit standard is
Performance of all outcomes is to be within the normal range of cost, or cost
estimate, that would be expected in expiring
a commercial environment.
Performance of all outcomes complies with the laws of New Zealand, especially with
regard to copyright, privacy, health and safety, and consumer rights.
Outcomes and evidence requirements
Outcome 1
Investigate technical computer problems.
Evidence requirements
1.1
The investigation verifies the reported symptoms and identifies any further
symptoms, and further information is obtained from the user if required.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.2
6887 version 5
Page 2 of 3
Known problems are identified using information sources.
Range
reference manual, fault database, supplier staff.
1.3
An industry recommended procedure is used to identify the cause of the
problem.
1.4
Undiagnosed problems are forwarded to technical support staff.
Outcome 2
Provide solutions to technical computer problems.
Evidence requirements
2.1
Estimates of the costs and benefits of the solution allow a judgement to be
made about implementing the solution.
2.2
A description of the solution allows a judgement to be made about the feasibility
and effectiveness of the solution.
2.3
A plan for implementing the solution estimates the time and resources required,
and specifies milestones.
Outcome 3
Maintain technical expertise in a field of computing.
Evidence requirements
3.1
A recording system for problems and solutions allows past experience to be
used as a source of information for future problems.
3.2
A description of information sources identifies sources for technical support for
the area of expertise.
3.3
This unit standard is
expiring
A description of information sources identifies sources for new information and
trends in the area of expertise.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
6887 version 5
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
8 July 1996
31 December 2015
Revision
2
28 November 2000
31 December 2015
Review
3
17 October 2008
31 December 2015
Rollover
4
21 July 2011
31 December 2015
Rollover
5
16 April 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0011
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016