Voluntary Services
Volunteer Role Outline
CARDIAC OUTPATIENTS DEPARTMENT
Role
To act as a “Welcomer” to support the staff in the smooth
running of this department. To provide support to help
enhance the patient experience.
Summary of the
role
Provide a warm friendly welcome to patients and their carers
entering the department. To guide and if necessary escort
patients to other areas of the hospital from the department and
to assist staff in handing out patient surveys.
Cardiac Outpatients Department
Ground Floor,
North Wing,
St Thomas Hospital
Voluntary Services
Tel: 020 7188 1658
VS email: voluntaryservices@gstt.nhs.uk
Location
Contacts
Hours
Tasks and
activities
Wednesday 13.30 – 17.00
Thursday 13.30 – 17.00
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Skills and abilities
Notes
Dress Code
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To provide a warm and welcoming atmosphere to
patients and their carers accessing the department.
Photocopy and prepare patient guidance and other
forms
To guide/escort patients and their carers to other related
departments within the hospital i.e.bloods, wards,
transport, x-ray & MRI
Hand out patient surveys and assist patients in
completing them if required
To inform staff if some patients and their carers are
becoming stressed and anxious.
To be able to recognise when to refer clinical queries to
the appropriate member of staff and never give a
personal opinion.
Ability to work as part of a team and to work on your
own initiative
 Good knowledge and use of the English language
 Ability to pay attention to detail
 Good verbal and non verbal communication skills
 Consistently reliable and punctual
To be able to respect confidentiality
A full local induction will be given by the department and a Trust
Induction offered once you have started.
Copy of Dress code available. ID badge must be worn at all
time
Job Title: Volunteer Cardiothoracic
Out Patient Department
Ward/Department: Cardiothoracic
Out Patient Department
Shift Pattern: n/a
Directorate & Site: Guys
Requirements
A. Physical
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
B.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
C.
1.
2.
3.
D.
1.
2.
3.
4.
Never
Recruiting Manager: Voluntary
Services
Line Manager: Voluntary Services
Lead
Occasional
Frequent
Constant
0-33% of
33-66% of
67-100% of
work time
work time
work time
x
x
x
Sitting
Standing
Walking
Lifting and handling patients
x
Lifting and handling objects e.g. boxes
x
Push/pull e.g. trolleys
x
Bend/squat/crouch/kneel/crawl
x
Climb/descend stairs
x
Climb ladders/work at height
x
Using hands above shoulder height
x
Twist/spinal rotation
x
Sedentary/ immobile posture
x
Reaching forward
x
Simple grasping/fine manipulation/
x
manual dexterity
Applying hand grip force
x
Typing
x
Writing
x
Operating foot controls
x
Repetitive movement
x
Work in confined spaces*
x
Work within a team
Psychosocial
Repetitive/complex tasks requiring attention to
detail
Ability to concentrate/good memory
Communication demands (phone/e-mail/face-toface)
Night worker
x
Rotational shift work
x
Requirement to wear personal protective
x
equipment
Required to deal with distressing/ challenging
x
situations
Requirement to deal with anxious/aggressive
x
people
Requirement to work to deadlines
x
Requirement to supervise others
x
Lone work
Sensory
Good vision essential (with or without glasses)
Good colour vision essential
Good hearing essential (with or without hearing aid(s)
Additional screening required pre-commencement
Undertaking exposure prone procedures (EPP)/ Renal Dialysis*
Food handler*
Exposure to chemical hazards e.g. skin and respiratory irritants (please specify)
Exposure to physical hazards e.g. vibration, extremes of hot/cold temperature,
extreme noise (please specify)
x
x
x
x
x
Yes
x
x
x
Yes
No
No
x
x
x
x
5.
6.
E.
1.
2.
Exposure to biological hazards e.g. viruses, bacteria, medical waste, animal
handling (please specify)
Classified worker under the Ionising Radiation Regulations
Additional immunity/screening post commencement
Contact with/access to patients
Contact with/handling clinical specimens
x
x
No
Yes
x
x