IS Training & Staff Development Plan
2005-2006
Prepared by Stephen Pinfield
1. Introduction
This document outlines the training and staff development activities to be undertaken within
Information Services during the period August 2005 to July 2006. The activities relate to
group events that generally involve staff from more than one Division and are to be funded
from the central Information Services Training and Staff Development budget. Other training
for particular individuals or Teams is planned and/or approved by relevant managers within
Divisions and funded from Divisional budgets.
2. Training and Staff Development Activities
2.1 Induction/welcome event for new IS staff
Outline: Development of an IS induction event which complements the University Welcome
day for new starters. Event to be held 2/3 times per year and include short presentations
on IS and divisional activities with a tour.
Objective: Provide opportunity for new staff to learn more about Information Services and
meet staff from other areas of IS.
Cost: To be confirmed, but expected to be maximum of £300 in addition to staff time.
Timescale: Programme to be implemented spring 2006.
Lead: June Makin.
2.2 Staff Seminars
Outline: Presentations by IS staff for IS staff focusing on specific IS projects and services
and the roles undertaken by staff in providing these.
Objective: To raise awareness of the range of activities within IS (including new service
developments) and staff roles in delivering the services.
Cost: Staff time and catering.
Timescale: To be organised on an ad-hoc basis as appropriate.
Lead: June Makin.
2.3 Team Leader Management Training
Outline: Training in key areas for Team Leaders, including: general HR issues, recruitment
and selection, equality and diversity, performance review, sickness absence management,
managing conflict etc.
Objective: To assist Team Leaders in further developing management skills.
Cost: To be confirmed.
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Timescale:
November 2005 to July 2006.
Lead: Rich Cowley, Martin Cussons, Julie Maxwell.
2.4 Equality and diversity training
Outline: Overview of equality and diversity issues for all IS staff.
Objective: To provide staff with an overview of this area. 50% of IS staff should receive
training by July 2006 in order to comply with government requirements.
Cost: £6,000.
Timescale: November 2005 to July 2006.
Lead: June Makin.
2.5 Disability awareness training
Outline: Training specifically aimed at IS staff are exploring practical issues to do with
serving customers with disabilities and the institutional policy framework within which IS
works.
Objective: To enable staff to gain an understanding of relevant legislation; to help
overcome possible barriers in serving disabled customers; to discuss how to provide better
services for disabled people.
Cost: Catering costs.
Timescale: December 2005 to March 2006.
Lead: Roger Willison, Mark Badger and June Makin.
2.6 Performance review 'refresher'
Outline: Training on the principles of performance review after two years practical
experience.
Objective: To remind staff of the principles of performance review and to address
questions which have arisen during the past two years' implementation in IS.
Cost: Catering costs.
Timescale: December 2005.
Lead: Julie Maxwell.
2.7 Teambuilding at KMC
Outline: A variety of activities to promote team working amongst IS staff at KMC.
Objective: To improve working practices and the working environment at KMC.
Cost: To be confirmed.
Timescale: November 2005 to July 2006.
Lead: Alison Reynolds, Sharon Caine and Sarah Hyde.
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2.8 Customer care
Outline: Training for front-line staff on dealing with customers. To cover a staff who have
not yet received training.
Objective: To enhance customer-care skills in order to deliver a more customer-focused
service.
Cost: Expected to be around £1500.
Timescale: October 2005 to June 2006.
Lead: Rich Cowley.
2.9 Negotiation skills
Outline: An overview of dealing with suppliers, particularly in the IT area.
Objective: To enable relevant IS staff to secure better deals for the University.
Cost: Cost of external trainer.
Timescale: Should be delivered before May 2006.
Lead: Rich Cowley and external consultants.
2.10
Programme management training
Outline: An introduction to project management skills and the IS project management
methodology.
Objective: To enable project managers and programme coordinators to carry out their
roles effectively within the connected campus programme.
Cost: Catering costs.
Timescale: Organised 2/3 times per year depending on demand.
Lead: Sharon Caine.
2.11
Training for CILIP chartership candidates
Outline: A programme of training and mentoring to help candidates prepare their
application for chartership of CILIP (the Chartered Institute of Library and Information
Professionals).
Objective: To encourage appropriate staff to register with their professional association
and to promote reflective practice early in their careers.
Cost: Costs of occasional travel: £200.
Timescale: The programme is run throughout the year.
Lead: Chris Middleton.
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2.12
Finance and Procurement Training
Outline: A programme of "bite-sized" training sessions covering areas such as: financial
overview, budgets, purchasing, travel purchasing, expenses, income, self-employment.
Objective: To raise awareness amongst IS staff of financial and procurement procedures
and why these are necessary. To share best practice. Particularly relevant for new staff
but also a useful refresher for existing staff.
Cost: Training to be delivered by IS Finance Team, refreshments to be funded from
training budget.
Timescale: Sessions to be run annually, with the first programme to run between
February and March 2006.
Lead: Sue Cornish, Steve Lawley.
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