Date
Name
Address
Address
Address
Address
Dear
Believe it or not, it is over 12 months since we last met to discuss your financial plans. At [A B
Financial Services], we have a commitment to making sure your plans continue to suit your needs and
it is therefore time to meet up again, simply to review progress and make sure that everything is
working for you as expected.
I also have news about a new directive issued by the Financial Services Authority. This relates to what
you should expect of [ABFS] and is called ‘Treating Customers Fairly’ (TCF).
As the name suggests, TCF is designed to give you the confidence that we have done everything we
can to ensure your interests are taken care of in the most appropriate way possible. Much of this
directive was already in hand at [ABFS], but it now formalises many of our research and
communication processes so that independent auditors can confirm they are working, if and when
required.
In reality, therefore, you may see little change but you can be assured that you will continue to hear
from us on a regular basis and, at least once a year, we will endeavour to organise a meeting face to
face. As your nominated adviser within the company, you should also feel free to call me at any time
should questions or situations arise which need answers.
If you would like more details about TCF, I can elaborate when we meet. I will call you in the next few
days to arrange a convenient time. In the meantime, however, if you have any questions please do not
hesitate to contact me.
Yours sincerely
Name
Independent Financial Adviser