NZQA registered unit standard
22617 version 3
Page 1 of 4
Title
Supervise customer service and operations in a drop-off area at a
resource recovery facility
Level
4
Credits
10
Purpose
People credited with this unit standard are able to: supervise
customer service and operations in a drop-off area at a
resource recovery facility.
Classification
Resource Recovery > Resource Recovery Operations
Available grade
Achieved, Merit, and Excellence
Entry information
Critical health and
safety prerequisites
Unit 23334, Define and identify hazardous and special wastes
and explain safe handling procedures, or demonstrate
equivalent knowledge and skills.
Explanatory notes
1
All work practices must comply with:
Hazardous Substances and New Organisms Act 1996;
Health and Safety in Employment Act 1992;
Resource Management Act 1991;
The New Zealand Waste Strategy: Reducing Harm, Improving Efficiency 2010
Ministry for the Environment, available at http://www.mfe.govt.nz.
2
Hazard controls, safety procedures, and personal protective equipment must be used
throughout operations in accordance with company procedures.
3
Definitions
Company procedures mean the documented methods for performing work activities
and include health and safety, environmental, and quality management requirements.
They may refer to manuals, codes of practice, or policy statements.
Drop-off area refers to the place where members of the public and/or commercial
operators bring resources for recycling or processing at a resource recovery facility.
Resource recovery facility refers to a facility that receives materials from the waste
stream for resource recovery, treatment, or disposal. Terms used to describe such
facilities include resource recovery park, transfer station, and recycling centre. These
facilities accept materials from the public and/or commercial collections.
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
22617 version 3
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Supervise customer service in a drop-off area at a resource recovery facility.
Evidence requirements
1.1
Customer service is monitored to ensure that customers are greeted in a timely
and positive manner and assisted in allocating resources to designated areas of
the facility in accordance with company procedures.
1.2
Customer service is monitored to ensure that customers are informed of site
requirements for safety, access, charges, and where to place resources in
accordance with legislation and company procedures.
Range
1.3
information provided by – signage, staff, training, complaints
procedures.
Customer service is monitored to ensure that conflict resolutions strategies are
used in accordance with company procedures.
Outcome 2
Supervise operations in a drop-off area at a resource recovery facility.
Evidence requirements
2.1
Knowledge and understanding of the technical competencies of staff and core
processes required by the facility are demonstrated.
2.2
Inspection, maintenance, and operation of equipment and machinery are
supervised and reported in accordance with company procedures.
Range
2.3
all equipment and machinery at the workplace that is required to
be operated and/or supervised by the supervisor.
Public access areas are supervised to ensure safe and efficient operations.
Range
includes but is not limited to – site traffic, turnaround times,
obstructions and litter, signage and/or cones.
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.4
22617 version 3
Page 3 of 4
The identification and containment of hazardous substances and special waste
is supervised in accordance with legislation and company procedures.
hazardous substances include but are not limited to – paint,
agrichemicals;
special waste includes but is not limited to – pressurised
containers;
containment includes but is not limited to – packaging, labelling,
separation, designated storage area, tracking.
Range
2.5
Compliance with emergency procedures in the event of a spillage of hazardous
waste is supervised in accordance with legislation and company procedures.
2.6
The deposit and containment of resources in places designated by signage is
supervised in accordance with company procedures.
Range
2.7
deposited by public and/or staff;
contained by staff;
containment includes but is not limited to – cover, secure.
The sorting, preparation for transport, and dispatch of resources is supervised
in accordance with company procedures.
resources may include but are not limited to – paper, plastic,
metal, hazardous substance, re-usable goods, timber;
three resources, of which at least one is hazardous.
Range
2.8
Supervision ensures that charges are administered in accordance with
company procedures.
2.9
Supervision ensures that site opening and closing is carried out in accordance
with company procedures.
2.10
Supervision ensures that site security is maintained in accordance with
company procedures.
may include but is not limited to – cash handling, alarm system,
patrols, after-hours call out.
Range
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
26 January 2007
31 December 2017
Revision
2
22 August 2008
31 December 2017
Review
3
16 April 2015
N/A
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
22617 version 3
Page 4 of 4
Consent and Moderation Requirements (CMR) reference
0114
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
NZ Motor Industry Training Organisation
(Incorporated) (MITO)
SSB Code 101542
 New Zealand Qualifications Authority 2016