NZQA registered unit standard
27044 version 1
Page 1 of 4
Title
Facilitate change in an aviation organisation
Level
5
Credits
15
Purpose
People who are credited with this unit standard are, in an
aviation organisation, able to: plan for the introduction of
change; deal with emerging challenges and opportunities;
handle ambiguity in the change process; and monitor and
evaluate change.
Classification
Aviation > Aviation - Core
Available grade
Achieved
Explanatory notes
1
All references to the CAA refer specifically to the Civil Aviation Authority of New
Zealand.
2
Industry standards are those set in place by the CAA.
3
Industry texts may include but are not limited to – ICAO Safety Management Manual,
CAA Rules, CAA Advisory Circulars, operator exposition.
4
Definitions
Aviation organisation refers to a public, private or community enterprise, association
or group operating in the aviation environment.
Stakeholders refer to persons or organisations that can affect, be affected by, or
perceive themselves to be affected by a decision, activity or change.
Workgroup refers to the group of people collaborating on a specific or ongoing
project.
Organisational policies refer to the statement of agreed intent that sets out an
organisation’s views or principles with respect to a particular matter.
Organisational procedures refer to the step-by-step instructions for implementing or
carrying out an organisation’s policy or desired objective.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27044 version 1
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Plan for the introduction of change in an aviation organisation.
Evidence requirements
1.1
Research for the introduction of change is undertaken in order to consider the
broader context of the organisation and emerging and future trends in the public
sector.
1.2
Own knowledge and understanding of the change and the organisation are
supplemented through advice from and consultation with others.
1.3
The interconnectedness of people and systems is identified through survey
sampling, and is accounted for in planning for the introduction of change.
1.4
Plans are made in consultation with stakeholders in accordance with legislation,
industry standards and texts.
1.5
The rationale for introducing change is communicated to stakeholders.
1.6
Information needs of all stakeholders are identified and facilitated as part of
change management in accordance with organisational policies and
procedures.
Outcome 2
Deal with emerging challenges and opportunities in an aviation organisation.
Evidence requirements
2.1
Strategies to engage stakeholders in the change process are developed and
implemented in accordance with industry standards and texts.
2.2
Internal and external clients are informed about the change process, possible
inconveniences and the benefits intended from the change.
2.3
Risk factors affecting change are identified, monitored, and addressed in
accordance with the organisation’s risk management plan.
2.4
Sensitivity is demonstrated to stakeholders’ individual responses to change and
a range of support mechanisms is provided in line with stakeholders’ individual
needs, in accordance with organisational policies and procedures.
Range
ServiceIQ
SSB Code 9068
may include, but is not limited to – actively listening to responses,
acknowledging responses, providing formal feedback.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27044 version 1
Page 3 of 4
Outcome 3
Handle ambiguity in the change process in an aviation organisation.
Evidence requirements
3.1
Ambiguity in the change process is identified and the need to work with issues
that cannot be resolved immediately is communicated to others as part of the
change process.
3.2
Strategies to assist others to cope with apparent ambiguities are developed and
implemented in accordance with the specific needs of stakeholders and
organisational requirements.
3.3
Recommendations for improving the methods or techniques to manage change
are identified, evaluated, and negotiated in accordance with organisational
policies and procedures.
Outcome 4
Monitor and evaluate change in an aviation organisation.
Evidence requirements
4.1
Implementation of change is monitored, and feedback on individual and
workgroup practices is provided to stakeholders, in accordance with
organisational policies and procedures.
4.2
Suggestions for improvements made by workgroup members are received and
implemented, where beneficial to the organisation, in accordance with
organisational policies and procedures.
4.3
Work activities are evaluated based on feedback from stakeholders.
4.4
Accurate and relevant evidence and information on the impact of change is
collected and reported in accordance with organisational requirements.
4.5
Recommendations for improving methods or techniques to manage change are
negotiated in accordance with organisational policies and procedures.
4.6
Lessons from the implementation of change are identified, documented, and
made accessible to others in the organisation for use in future changes
undertaken by the organisation, in accordance with organisational policies and
procedures.
Planned review date
ServiceIQ
SSB Code 9068
31 December 2016
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27044 version 1
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
15 April 2011
N/A
Consent and Moderation Requirements (CMR) reference
0170
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016