COT8-DM-107 Offered at no fee for employment by Career Executive Options
Contact to schedule an interview or for more information
Objective: Food Service Director seeking new opportunity to meet challenges and make a lasting
imprint through team focused leadership
~ FOOD SERVICE DIRECTOR - CAREER HIGHLIGHTS ~
 Proven Leadership: Direct and indirect supervision of 180 personnel in acute care hospital
systems with facilities consisting of 150 – 450 bed capacity
 Change Agent: Charged with turning around under-productive and failing Food Service
operations into a positive, budget neutral process in record time
 Project Manager: Goal driven, performance improvement leader using statistical process
control and critical thinking techniques in intense work scenarios successfully
 Team Player: Task force member integrating all disciplines and implementing patient focused
Food Service model in a 5-hospital system
 Quality Analysis and Control: Nutrition and Food Service, Financial and Administrative
Systems
~ PROFESSIONAL EXPERIENCE – 1992 to 2008 ~
 DEACONESS HOSPITAL - Food Service Director
Oklahoma City and Bethany, Oklahoma
Aramark  ServiceMaster Vendor Contracts: operations and position functions essentially
unchanged
Directed and implemented major change, turn-around and/or start up of Food Operations and
Nutrition Services - opened new services at Bethany facility in less than 2 months after hire. Position
was ended in 2004 due to cancellation of vendor contract – Invited to re-apply; interviewed and hired again
in preference to outside candidates. Other Accomplishments include, but not limited to the following:
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Reducing staff by 19% over three years, and cutting overtime usage by staffing 34 open positions
with payroll employees.
Recognized by the American Diabetes Association for successfully facilitating Wellness/Diabetes
Center from using contract services for diabetes education into a self-managed, in-house operational
program with pertinent policies and procedures
Training and development of both staff and leadership, combined with successful program and system
implementations
Generating improvements in patient satisfaction from 23 percentile ranking, to status of 95%
Spearheading successful Joint Commission on the Accreditation of Healthcare Organizations
(JCAHO) survey for hospitals
 Service Master – Management of other Hospital and Food Service Contracts, California and
Hawaii
 Kaiser Tri-Central Service Area: Bellflower, Harbor City and Baldwin Park Medical Centers
 Orthopedic Hospital, Los Angeles, California
 Holy Cross Medical Center, Mission Hills, CA
 Salick Health Care, Westlake Village, CA
 Scripps Memorial Hospital, Encinitas, California
 Wahiawa General Hospital, Wahiawa, Hawaii
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COT8-DM-107 Offered at no fee for employment by Career Executive Options
Contact to schedule an interview or for more information
~ MANAGEMENT & TECHNICAL OVERVIEW ~
Interdisciplinary support skills in Administration, Training and Project Management:
 Budget preparation
 Survey Costings
 New account implementation
 Productivity standards
 Food Service Director’s Continuing Ed
 Patient Satisfaction surveys
Peer Mentor and Training for Directors:
 Budget
 Performance data charting
Computer Skills:
 Main frame systems
 PC based software
 Food Service Software programs
 Project Software
 Presentation graphics software
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Dietician Interns
Personnel Development
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Spreadsheets
Environmental Service Management
program
Process Flow
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~ TRAINING AND DEVELOPMENT ~
DDI Courses
Retaining Talent, Taking Action, Business Acumen. Targeted Selection
Building an Effective Team, Essential Leadership Skills, Core Skills for Building Commitment
Guiding the Development of Others, Facilitating Improved Performance
Deaconess In-Service Courses: Organizational Policies & Procedures
Principles of Christian Leadership
~ SPECIALIZED TRAINING ~
Culinary Institute of America: Food Service Director
Food Service – Serve Safe (HACCP)
Final Exam: Scored 96%
Statistical Process Control (SPC)
Dale Carnegie - Human Relations
~ EDUCATION ~
University of Phoenix, Phoenix, Arizona
Business Courses
Dodge City Community College, Dodge City, Kansas
General Studies
Fort Hays State University, Fort Hays, Kansas
Mathematics Major
Expanded Professional Course Work…Next Page…
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COT8-DM-107 Offered at no fee for employment by Career Executive Options
Contact to schedule an interview or for more information
PROFESSIONAL COURSE WORK ~ 237 Cumulative Hours
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Foodservice Industry Outlook
Studer LEM Introduction
Compensation 2007
Malcolm Baldridge Quality
Business Acumen Lunch & Learn
Benefits of Webfood for Healthcare
Measuring and Moving the Needle on
Employee Engagement
How to Manage Talented People with Bad
Attitudes
Improve Patient Care & Safety with PatternFixing
Why People Resist Change
Creating a Culture of Accountability
Turning the Tide on Turnover
Creating Accountability
The Pressure of Performance in Health Care
Retail Images and ROI and Serving
Tomorrow’s Patient
A Bold Step, Liberalized Patient Diets
Creating a Culture that Wows!
Pursuit of Excellence
7 Hidden Reasons Employees Leave
API Webinar
How Health Care Organizations Retain
Talent in a Tight Labor Market
Creating a Culture for Service Excellence
Patient Satisfaction HFM Web Training
Customer Service Excellence
Vendor Item Linking
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Units of Measure
Solving the Execution Equation
Category Management
Various Training for CBORD
Diversity Training
Managing Change
Long Term Care Shared Pathways – Tracer
Methodology
Team Building
Performance Management for Health Care:
Rx For Change
Averting a Health Care Leadership Crisis
Solucient Benchmarking
HFM Oklahoma Regional Meeting
Aramark District Meeting PSP Training
Heat – Patient Complaint Tracking
Aramark – Dallas Training for SM Accounts
JCAHO VHA Teleconference
NRA – Chicago
RD Training in Dallas
Best Hiring for Healthcare
Laser Arc Accounting
Financial Budget Training
Compensation 2003 Training
Strategic Planning
District Meeting – New Mexico
How to Find, Hire, and Develop Best in Class
Talent
Teleconference Training on FLASH Report
References Available Upon Request
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