Issue Are the bolted in litter bins going to be replaced (on the Green and the play areas) Are the bolted in litter bins going to be emptied (on the green and the play areas) No dog waste bins 2 x block of flats on the development - communal area / carpets filthy and stained (feathers drive and Par Four Lane Block C) Undersized Radiators Gardens Flooding Lack of public transport Response Responsibility currently sits with Kier until a Management Company is established. However the local Housing Manager has discussed this issue with Forest of Dean Council (Telephone 01594 810000 [email protected]). The Local Authority have advised us that they will replace the current bins with newer, larger bins which they will empty, provided separate dog waste bins are installed by Kier. As above The Local Authority will not take responsibility for the dog waste bins (as these were not included in the planning submission). Kiers (0121 713 6327) are responsible for installing dog waste bins throughout the scheme. Responsibility for emptying will subsequently pass to the Management Company. We accept that there is some staining to the communal carpets. We understand that his has been caused by residents walking mud into the building after going outside to top up their meters. Over the next 6-8 months we hope to fund a scheme improvement where slabs will be laid so residents do not get muddy feet. Provided we are able to do this we will subsequently arrange to have the carpets cleaned. I can confirm that all customers who have raised a concern to Bromford regarding undersized radiators have had their central heating systems inspected. I am unable to discuss specific properties however I can confirm that we have corresponded with our customers directly to verify the outcome and what, if any, action will be taken. All properties that have raised an issue regarding their gardens have been inspected and remedial actions reported directly to Kier. I can not confirm any specific’s regarding individual properties but can confirm that we are committed to getting this rectified for our customers. We understand that MMC Land and Regeneration Can we carpet all new homes Could we have a scheme to pay back a loan through helping out with neighbourhood projects such as street level garden help? Plans changed during phase 1 - Did we objected to the plans for this house built yards away from a living room - plot 92 next to block C Damp and mould Block C - water running down the walls - guttering Street signs- Feathers Drive (MMC) varied the planning condition to delay provision of the bus route. We did object in writing (on behalf of our residents) at the time but are limited in what more we can do. We would suggest that The Residents Group need to be lobbying Kier (0121 713 6327) and also making representation to the Town Council (Jayne Smailes [email protected] 01594 842234) and Planning Department at Forest of Dean District Council (Telephone 01594 810000 or [email protected]). This is not something we offer in our rented accommodation and is no longer provided for shared ownership customers. There would be cost implications to the business if we adopted this for all new homes. Customers have their own preferences too and laminate flooring would be one of them. Paul Taylor has offered to bring this into the lab with Oakdale Links support. We would, however, really need to understand the benefits for our customers. We do not offer loans however there are local schemes which can help. The Gloucestershire Credit Union offers cheap loans and Oakdale Links could consider promoting this. We would also be very happy to talk to the Residents Group about how they can promote Gloucestershire Fair Shares – this is a Time Bank scheme where people donate their time to help a fellow resident with a job in return for help with something they personally struggle with. Unfortunately Bromford were not consulted on the planning application. We would recommend you contact Kier (0121 713 6327). We have no information regarding specific properties that have damp or mould. To enable us to investigate this further please encourage customers to contact us directly. We understand this has been rectified. If not can you please confirm the specific address you are referring to. Roads have not yet been adopted by the Highways Department at Gloucestershire County Council so this is Kiers (0121 713 6327) responsibility. We have raised this concern with Kier directly. They have Ambulance Service getting lost Map at the entrance to development Work with Google and to update their maps (and other SAT NAV systems) Problems with Toilets Incomplete Pavements with no lighting No speed limits on approach or on estate Dense on Road Parking No Top surface on the road No community facilities Art projects for the communal areas agreed to look into it and order the required signage. Relevant agencies have been advised of the addresses and postcodes of all homes on the development. Unfortunately we have no influence as to how often they update their records. The local Housing Manager has contacted Kier and the Town Council to push for this. We recommend that if the Residents Group feels strongly about this then you also need to be talking to Gloucestershire Highways, Kier (0121 713 6327) and the Town Council directly (Jayne [email protected] 01594 842234). All relevant agencies will have been advised of the addresses and postcodes of all homes on the development. Unfortunately we have no influence as to how often they update their records. All issues which we have been made aware of have been resolved by Kier. If anyone is still having problems please encourage them to contact us directly. MMC and Kier (0121 713 6327) are responsible for pavements. We will, however, obtain an update on when completion can be expected. This is a Gloucestershire County Council Highways issue (Tel 01452 425 662 or [email protected]) We would recommend that Oakdale Links try speaking to the Highways Agency directly through the Road Safety Group you are a member of. Parking on new developments is always a concern. We do, however, believe that provision for Bromford homes is adequate with an average of 2 spaces per property. This won't be done by Kier until the roads throughout the development are completed and all building work is finished to avoid damage to the surface by construction traffic. This is standard practice on all new developments. There were no community facilities included within the planning application; your solicitor at purchase would have been able to advise you on this. The scheme is in Lydney which has the usual facilities you'd expect in a small market town. In addition a new supermarket is planned nearby. We would be interested in further clarity from you as to what you are suggesting as art on the walls can get broken or damaged. Having said that if Oakdale Links wanted to work with local residents to organise a Weeds in tenants car parks Windows broken by internal pressure on the double glazing - Boating Lake Lane? Our Local Planning Authority, The Forest of Dean District Council and Gloucestershire County Council have agreed that the access road to the development will also be the only access to a major Supermarket development without separation of traffic and without considering the environmental impact. The re-routed FLY 86 follows the main arterial road into the development and the supermarket site. gardening competition for example our local Housing Manager could support with this. Categories could include best front garden, best hanging baskets etc. The local Housing Manager is aware of this and has raised with our Gardening Team who will spray the weeds within the next few weeks (weather permitting) We have only been made aware of one broken window which was subsequently repaired. If any customer is having a problem with a window please tell them to contact us directly and we will be more than happy to help. We are aware that access was always intended to serve the adjacent land. If residents are not happy they need to be lobbying the local Planning Department. A48 has no footpath, 60 mph limit, dangerous getting from the estate onto the A48 Footpath to Cambourne Way from the new Boating Lake Lane has not been completed. Old guard hut which was left in a dilapidated and dangerous state. The Road Safety Group is the correct platform to lobby Kier (0121 713 6327) and Gloucestershire Highways. I believe you are already a member of this group. MMC / Kier (0121 713 6327) issue as the land will become adopted. Play areas are incomplete MMC/Kier (0121 713 6327) they have responsibility for the play areas. We have inspected and are not entirely sure what remains incomplete. Can you please clarify? If you can help us identify which tree is being referred to we will investigate further as to why it was retained when the scheme was developed. Once we know the Danger from large branches of the ancient oak MMC own this land. We have asked them to look into this as a possible Health and Safety concern. trees that overhang it and the consequent leaf drop that is never cleared up Demolished cottage, completely accessible by children and other members of the public. None of the rubble from this demolition was ever removed and is now covered in weeds, making it even more dangerous. location we can establish if there is a Tree Preservation Order in place. When new houses became occupied in Par Four Lane, we were astonished and concerned to find that a mud bank, as high as the first storey, was left completely instable directly opposite these houses. We raised the matter with the FoDDC and also with MMC, so they did then put in some Herras fencing, but would that really be enough to stop a land-slip? This was most likely spoil for other parts of the site.. Kier have all Heath & Safety responsibility for this and appropriate procedures would be in place. If further reassurance is required we would suggest Oakdale Links speak to Kier (0121 713 6327) directly for confirmation of their procedures. Mature trees around the site in back gardens have died as a result of the compacted clay soil and turf has only lasted one season in many gardens One customer with an exploding boiler Children dispersed at different schools The Local Housing Manager has arranged for one tree to be removed but is not aware of any other dead trees. More information re specific locations is required so that we can investigate further. Private owners will need to raise concerns directly with Kier (0121 713 6327). We are unaware of any problem with a boiler. Please could you supply more information? We understand the allocation of school places sits with the Local Education Authority.http://www.gloucestershire.gov.uk/education There were no community facilities included within the planning application. This information would have been available to you via your solicitor at purchase. Individuals, families and people with disabilities have poor access to schools, community centres, shops and health facilities Road Gritting – What MMC own the land. We will raise this directly with them to investigate. However we understand the area is fenced off and don’t believe that there is a danger to passing pedestrians only to those that trespass on the land. The scheme is in Lydney which has the usual facilities you'd expect in a small market town. In addition a new supermarket is planned nearby. Until the road is adopted Kier (0121 713 6327) will be happens if the roads are not yet adopted 10 ft crack in the outside wall. responsible. We have no record of this being reported. Would you please provide us with more information?