CHAPTER III PROFILE OF TNPL Introduction The management of business has the task of conducting business Performance analysis. The modern corporate business looks for not only financial performance also Technical performance analysis. The present study is to fulfill the modern corporate business performance ambition by conducting the study of financial and Technical performance of the company. Industry profile The word paper derives from the word papyrus and is a substance composed of fibers interlaced into a compact web, which can then be macerated into pulp, dried and pressed. Today, paper includes a wide range of products with very different applications: communication, cultural, educational, artistic, hygienic, sanitary, as well as for storage and transportation of all kinds of goods. It's almost impossible to imagine a life without paper we depend on this Paradoxical material. Little can happen in modern life without paper or board (a particular form of paper) and millions of tones of it are made and used each year. Paper is incredibly versatile: it can be permanent or transit, delicate or strong, cheap or expensive, abundant or scarce. It can be preserved in a museum or thrown away. It can decompose in water and yet, when suitably treated, it can be used to make maps that withstand the weather and even the hulls of boats. 71 Paper may be impregnated, enameled, mealiest, made to look- like parchment, creped, waterproofed, waxed, glazed, sensitized, bent, turned, folded, twisted, crumpled, cut, torn, dissolved, macerated, molded or embossed. It may be colored, coated and printed. It can be marked and then the mark erased. It can be laminated with itself or with fabric, plastic or metal. It can be opaque, translucent or transparent. It may be made fire-resistant. It may be used as a carrier, a barrier or a filter. It may be tough enough to withstand acid or soft enough for a baby's skin. It can be from, laid on or worn as a garment. It may disintegrate or it may be reused, but it is, over all, resource. All around us paper has been used as part of our everyday life. The range of possible uses for paper is almost limitless and new ways of using it are being devised daily. The millennium will be dominated by the progress that has been made in computer science, thus triggering a complete change in our commercial and private communication and information behaviour. Clearly there will be huge amount of data being generated electronically, but the issue is how to preserve it. The difficulties of data storage over a long period of time are well known (for example, the durability of disks; frequent changes of hard and software, electronic breakdowns etc.) once again, paper offers the most convenient and durable storage option. The advance in technology will affect only the printing of items like short-lived handbooks and encyclopedias. 72 Reading a book will remain a great pleasure into the future and paper, as a ubiquitous material with its many uses, will continue to play an influential role. Many artists will continue to express themselves by using this most versatile material. Newsprint: Paper mainly used for printing newspaper. It is made largely from mechanical pulp and/or waste paper, with or without a small amount of filler. Weights usually range from 40 to 52g/m2 but can be as high as 65g/m2. Newsprint is machine-finished or slightly calendared, white or slightly colored and is used in reels for letterpress, offset or flex- printing. Magazine Paper: This is uncoated mechanical paper, suitable for printing or other graphic purposes where less than 90% of the fiber furnishes consists of chemical pulp fibers. This grade is also known as ground wood or wood-containing paper and magazine paper, such as heavily filled super-calendared paper for consumer magazines printed by the rotogravure and offset methods. Writing Paper: This is uncoated wood free paper, suitable for printing or other graphic purposes, where at least 90% of the fibers furnish consists of chemical pulp fibered. Uncoated wood free paper can be made form a variety of furnishes, with variable levels of mineral filler and a range of finishing processes such as sizing, calendaring, machine-glazing and watermarking. 73 About TNPL TNPL is an acknowledged leader in India's paper industry. Guided by the principle of environment responsibility, the company manufactures paper and newsprint using a raw material (baggase) and a technology that protect the earth's resources and bio-diversity for generations to come. Each TNPL product is also a result. of customer-focused research and development across six major product segments: premium printing, computer stationery, business stationery, writing paper and newsprint. TNPL possesses a rich pedigree. Its milestone project was promoted by the Government of Tamil Nadu with financial assistance from the World Bank in 1979. TNPL globally pioneered the manufacture of newsprint from bagasse (a renewable resource obtained as a residue from the manufacture of sugar). In doing so, the company redefined the technology of the manufacture of printing and writing paper from bagasse. The company commissioned a 90,000 tpa plant in 1985, proactively doubled its capacity in 1996 and enhanced its capacity through machine up-gradation in 2002. As a result, TNPL'S installed capacity of 2,30,000 tpa represents the world's capacity among non-wood based mills today and is the largest single-location integrated paper mill in India. TNPL's investment in state-of-the-art machines and the consequent technology edge have translated into a high quality and large volume of finished paper, customized closely to user requirements. TNPL's investment in 74 state-of-the-art machines and the consequent technology edge have translated into a high quality and large volume of finished paper, customized closely to user requirements. TNPL's swing capacity enables its paper machines to switch from the manufacture of newsprint to printing-writing paper and vice-versa, in line with market requirements. DISPERSED MARKETS TNPL's products are well received in the global market. The company markets its products within India and over 20 countries including Sri Lanka, South East Asia, Middle East, Africa and the Mediterranean region. TNPL exported in excess of 25,000 tonnes for the fourth consecutive year in 2002-03, emerging as the largest exporter of woodfree printing and writing paper from India. In 2001-02, it was accredited with the 'Nirayathshre' award and the 'CAPLEXIL' award for the fourth successive year. The Government of India conferred the 'Trading House' status on the company for its outstanding export performance. ECO-FRIENDLY PRACTICES TNPL employs responsible, environment-friendly manufacturing practices. Its manufacturing technology utilizes renewable raw material, conserves resources, minimizes waste and generates power for captive use through eco-friendly means. Its mill effluent water is treated using world-class technology that conforms to exacting standards. 75 CONFIDENCE-ENHANCING CERTIFICATIONS TNPL's design excellence, quality commitment and system compliance have been validated by the ISO 9001:2000 certification, while its environment management system has been endorsed by the ISO14001 certification. The most significant contribution of TNPL to the country has been that it conserves about 360,000 tones of wood annually, thereby saving 30,000 acres of forestland from commercial exploitation. TNPL believes that substantial investment in environment compliance is inevitable for long term success. FEATURES o TNPL is a company with vision, pioneered the manufacture of newsprint from bagasse, a sugarcane waste. o TNPL has most modern paper mill in the country with unique bagasse procurement, storing, preserving, handling, processing and pulping system. o TNPL “3 Leaf-Green Rating” award in appreciation of Environmental Management system. o TNPL has been consistently recording increase in exports year by year. o TNPL has demonstrated its leadership in evolving a plethora of products for a range of needs resulting in value for money. o TNPL’s customer-focused R&D has been instrumental in improving quality, ensuring consistency and introducing new products based on market-feedback and needs. 76 Overview (Profile) o Promoted by the Government of Tamil Nadu in 1979 o Loan assistance extended by World Bank twice o Largest producer of Bagasse based paper in the world. Annual consumption of bagasse stated to touch 1 million tones per annum. o Installed capacity 2,30,000 tonnes p.a Vision To be the market leader in the manufacture of world class eco-friendly papers, by adopting innovative technologies for sustainable development. Table 3.1 Rupees in lakhs Financial Year Operation Income Operation profile 2001-02 55906 3531 2002-03 52885 5204 2003-04 58290 5280 2004-05 66823 3795 2005-06 80141 8055 Turnover of TNPL 90000 80000 70000 60000 50000 40000 30000 20000 10000 0 80141 66823 55906 3531 2001-02 52885 5204 2002-03 58290 5280 2003-04 3795 2004-05 8055 2005-06 77 TECHNOLOGY: Tomorrow’s technology today. TNPL is acknowledged as the world leader in technology for the manufacture of newsprint from bagasse. TNPL has the most modern paper mill in the country with an unique bagasse procurement, Storing, preserving, handling, processing and pulping system. The key areas of operation have been innovatively designed and developed by a superb technical team. TNPL has two high speed paper machines from Beloit Walmsley and Voith Paper. They have the unique flexibility to produce Newsprints as well as printing and writing paper. Today TNPL uses the Voith machine as a swing machine producing newsprint and printing writing paper. Together they produce 700 tonnes of paper every day. Amply supported by online process and quality control systems TNPL ensures uniform and consistent quality without compromising on efficiency. Currently TNPL is implementing a Mill Development Plan (MDP) at a capital outlay of Rs.565 Crores. Under the MDP the in-house Chemical bagasse pulp capacity will be increased from 400 tpd to 500 tpd with Elemental Chlorine Free (ECF) bleaching. A new 300 tpd capacity state of Art Hardwood pulp line with ECF bleaching will be installed with recovery boiler and other facilities. The MDP will enable the company to become environmentally complaint, operationally efficient and cost effective and continue to be the net exporter of energy to the State Grid. Besides the paper production capacity will be increased from 2,30,000 tpa to 2,45,000 tpa. The MDP has been completed by September 2006. 78 TNPL has established a full – fledged finishing house for automated conversion of reels into sheets and a cut-pack line to have finely cut and wrapped A4,A3 & folio size sheets TNPL derives its strength from its dedicated in-house R&D team, one of the best in the country. TNPL’s customer-focused R&D has been instrumental in improving quality, ensuring consistency and introducing new products based on market feed back and needs. TNPL believes and invests in state of art technology. In association with CMC TNPL has developed a comprehensive online integrated information system, which provides real time information for quick decision making. ENVIRONMENT TNPL is an unfolding saga of commitment to sustainable development. TNPL has carefully formulated and Environment policy keeping the future firmly minds. Guided by principles of environmental responsibility, TNPL manufactures and markets papers using materials as processes that help minimize waste, conserve resources and protect our Earth’s bio diversity. Its unfailing commitment to clean production techniques with minimum pollution load stands out as a bench mark in the industry. TNPL has established a state of art effluent treatment plant based on activated sludge process the best of its kind in the country. The treated effluent totally confirms to the statutory standards. It’s so good that there is a huge demand for this effluent water to irrigate arid and barren land near the mill. TNPL has extended effluent irrigation to 1500 acres around the mill where one can see lush green fields of sugar cane, paddy and eucalyptus. 79 TNPL is also credited with the unique innovation of recycling waste into wealth. The usage of defines the commitment towards its vision of sustainable development. Bagasse is known to be the most eco-friendly renewable resource for papermaking. TNPL uses about eight hundred thousand tones of bagasse every year instead of wood, thus actually avoiding the felling of trees in about 30,000 acres of forest land every year. As part of it commitment to the protection of the environment TNPL has installed 21.75 MW of capacity in its wind farms in south Tamil Nadu. TNPL’s plan is to target an internal net zero carbon trade. Provide green energy to the state grid using renewable resources to the extent it has to rely on fossil fuels. TNPL is also increasingly rely on, for its fuel requirement. Recognizing TNPL’s commitment to preserving nature, the World Wide Fund for Nature – India (WWF) has endorsed TNPL as an Eco-conscious and has franchised its PANDA logo to be used on TNPL’s branded products. TNPL in February 2002 has become an ISO 14001 company. This amply demonstrates it commitment to protect the environment. PRODUCTS Paper for premium printing for quality print resolution in flying colours. TNPL offers a range of high quality surface–sized paper varieties to suit highend printing applications. Surface sizing, imparted through new generation “speed-flow“ metered size press to give the paper the extra finish typical of a niche segment product. 80 The company’s product range from 60 to 90 GSM, possess an even profile, high strength and excellent reel quality to cope with the exacting demand of today’s print rooms. Paper of computer stationery A storehouse of computer stationery, TNPL is the only company that offers quality computer stationery reels across a wide range of grammages and sixes-tailor-made to the needs of evolving customers. A one–stop paper house for quality, variety and affordability. TNPL computer stationery reels have userfriendly features that ensure trouble-free runs, Run non-stop to the core, minimizing wastage. Joint-free and high-diameter reels facilitate greater productivity, Hi-tensile and bursting strength are the brand hallmarks. Uniform profile, even surface, bright and smooth finish ensures quality printing The popular grades Cream wove, Super printing, Hi-tech plus and Wide GSM range 54/56/58/60/64/68/70/80 The premium grades Excel Map litho SS, Ultra White map litho SS, Ready to –use sizes 0in CM) 22/23/25.4/30.5/38.1/46/50.8 Business Stationery The installation of two of the world’s best-known automated, on-line sheeting and packing machinery via, Bielomat has elevated TNPL’s paper conversion facility to international standards The range comprises one of the widest, ready –to-use, cut-to-size branded products, tailor-made for a variety of day applications with a capacity of 450 MT per month. The entire range is endorsed by WWF-1 as environment friendly. 81 TNPL Copier Bright, strong and stiff 80 GSM copier paper in A4,A3 and folio sizes, excellent dimensional stability for trouble-free copying, Best suited for hi-speed photocopying, also offered in 75 GSM, TNPL Copy Bright, 80 GSM copier in American A4 (216 x 279 mm ) and A3 (29.7 x 432 mm) sizes, Compact sizes that offer great value for money a boon for customers OS 2000 A premium, multi-functional paper in 80 GSM, Super-Bright with a high opacity and pleasing shade, A unique 250 sheet economy pack, ideal for multi purpose segments, designed to suit laser, inkjet, fax and digital printers, deal for high-end copying documentation, letterheads and general office stationery. NEWSPRINT The natural choice of every publishing house, TNPL newsprint is ideally suited for high-speed non-stop printing, the only bagasse-based newsprint in India, excellent reel quality, coupled with high tensile strength, ensures troublefree printing joint-free and high diameter reels, suited to hi-speed web-offset printing. Standard newsprint offered in 49 GSM in the sizes of the customers’ choice, paper for quality printing, true value for money. TNPL presents qualityprinting papers for a range of printing applications. The bright and strong papers offer excellent surface and optical properties ideally suited for web-offset printing. They are available in a wide range from 54 to 80 GSM or more than a decade, Hibright with a neutral shade, Economical and ideal for commercial grade printing. Suitable for quality textbooks, notebooks and continuous stationery 82 Distribution Channel The major distribution channels for PWP are given below: Sale through Indent or Direct Sales Export INDENTOR Network TNPL is having the Indentor network covering the Southern Region, Western Region, Northern Region, Eastern Region of the country. The indentor procures order from the customers and are responsible till the payment is received by the company. Direct sales TNPL is also making direct sales to certain major customer. Some of the major direct customers are Navneet Publications Ahmedabad, Tamil Nadu Text Book Corporation, Director of Stationery & Printing Govt. of Tamil Nadu. TNPL has recorded the highest production of 37, 645 Mts of TNPL Copier Paper during 2005-06 (last year 30,248 Mts). TNPL is poised to achieve 42,000 Mts of branded copier production during 2006-07. Export sales Apart from the above, TNPL is also exporting about 18% of the PWP production to 20 countries around the World. 83 The Export network 1. Australia 11. Philippines 2. Egypt 12. Singapore 3. Greece 13. Sri Lanka 4. Indonesia 14. Sudan 5. Jordan 15. South Africa 6. Kenya 16. Taiwan 7. Malaysia 17. Turkey 8. Myanmar 18. U.A.E 9. Nepal 19. U.K 10. Nigeria 20. Yemen Human Resource Development TNPL realizes that the continued success of any organization depends on a healthy Human Resources policy. TNPL’s Human Resources profile focuses upon enthusing the human resources to be innovative to keep ahead of competition. As an enlightened employer the company has always been concentrating on optimizing the labour productivity and continuous efforts have been taken to improve the same. Company is nurturing a participative atmosphere for redressing the grievances of the employees and for ensuring peaceful working environment. Wage settlement Wage settlements are reached amicably with the Trade Unions once in four years and harmonious industrial relation is being maintained. TNPL is providing direct employment for 1725 persons and indirect employment for an equal no. of persons. 84 TNPL –Great places to work The Business World, a leading business Weekly, which conducted an employees’ involvement and motivation survey in India jointly with Grow company Ltd, New Delhi and the Great places to work Insurance of USA has selected TNPL as one of the top 25 companies as Great Places to work in India. TNPL is the only one and Public Sector Company from Tamil Nadu to get this coveted ranking. Human Capital Management Waston Wyatt India Pvt. Ltd. A global management consulting firm, which recently conducted and “Asia Pacific Human Capital Index Survey 2002 has awarded TNPL an overall score of 76, on a scale of 0-100 for the effectiveness of the company’s human capital management. Social Development The company has taken several steps for the overall betterment of the abutting villages. Providing drinking water facilities, medical facilities, construction of retaining walls in the irrigation channels, laying & improving roads, culverts, provision of lighting facilities, park development, supply of equipments & instruments to Fair Price shops & schools are some of the projects completed by the company in this regard. TNPL functions in harmony with the local community. (a) Quality policy “TNPL is committed to manufacture and supply eco-friendly papers to customers’ satisfaction with emphasis on continual improvement in its quality management system.” 85 Meeting customer requirement with Eco friendly raw materials (viz bagasse) for papermaking, through continuous process improvements is the aim of TNPL’s quality policy. Quality standardization without compromise on environment is being accomplished with online quality control at various stages of production. Despite opening-up of Indian markets for imports, TNPL has been consistently recording increase in exports year by year, which demonstrates the company’s commitment to quality. Direct interaction with the customer through customer service cell has helped the company in meeting the customer satisfaction with customer satisfaction Index (CSI) ranging from 7.01 to 7.50. Customized products are also being manufactured by TNPL to meet the customer delight. TNPL has obtained the ISO 9001- 2001 certification for RWTUV of Germany for Development, manufacture and supply of Newsprint and printing & writing paper. (b) Environment Policy o Produce eco-friendly quality papers adopting innovative technologies o Provide a cleaner environment by sustained R&D efforts and continued process improvements o Comply with all relevant environmental legislation and regulation o Conserve and optimize the usage of resources viz power, water, fossil fuels and raw materials like bagasse and wood. o Impart training to promote and motivate our human resources to be environmentally responsive. The above environment policy has been approved and adopted by the board which clearly demonstrates the commitment of the company towards genuine sustainable development and the “Minimum Impact –best process” philosophy. 86 (c) Energy Management Policy o Maximize the usage of eco-friendly agro waste fuels for generation of energy o Continue improvements in processes and equipments for efficient generation and usage of energy. o Involvement of all employees for cost reduction in generation of steam, power and efficient utilization of the same. o Contributing to the energy needs of the state and export the surplus power. o Reduce the specific energy consumption by 2% every year for 5 years through various energy conservation measures. (d) Occupational Health and safety policy o Implementation, maintenance and continual improvement of OHS management system. o Adopting appropriate operating practices and procedures to minimize hazards, risks, accidents and occupational illness. o Conducting periodical medical check-up to minimize occupational health hard. o Training the employees on OHS awareness. o Providing suitable personal protective equipments as required. o Compliance with all applicable lager and regulatory requirements related to OHS. Minimizing usage of Hazardous materials. 87 Excellence in Corporate Governance The Institute of Company Secretaries of India (ICSI), New Delhi has conferred on TNPL, the “ICSI National Award of Excellence in Corporate Governance” for the year 2004 in the public sector category. This is the first time such a prestigious award in Corporate Governance has been given to a state Public Sector Undertaking. So far in the last two years, only major central Public Sector Undertaking viz. ONGC and IBP got the award. Best Paper Mill 2001-02 TNPL has been given the prestigious award “Paper Mill of the year 2001 –2002” For TNPL’s overall performance, approaches for meeting social obligations, ensuring global competitiveness, sustainable development & technology options by the Indian Paper Manufactures Association, New Delhi. Certificate of Excellence TNPL bagged, the certificate of Excellence in productivity, quality, Innovation and Management from the “Institute of Economic Studies”, New Delhi. Environment Protection Recognising TNPL’s concern for the environment, the Rotary Club of Chennai (East) and Earth Care bestowed the “Dr. M.S. Swami Nathan Award for Environment Protection 2002” to TNPL. Export Award & Status TNPL has bagged the CAPEXIL “Special Export Award” for the sixth consecutive year, for its outstanding export performance during the year 2003-04. 88 The government of India has given “Trading House” status to TNPL recognizing the export performance. TNPL has been bestowed the “Niryat Shree Award” by Federation of Indian Export Organization (FIEO) for the high degree of excellence it has demonstrated in exports. Safety Award TNPL was awarded the commendation award on “CII Leadership & Excellence in Safety, Healthy & Environment (SH&E) year 2002” during the month of February 2003. Energy Award TNPL has bagged the National Energy Conservation Award for the year 2001 from Government of India, in recognition of its outstanding achievement in energy management. Best Corporate Citizen Loyola Institute of Business Administration (LIBA) Chennai has adjudged TNPL as the” Best Corporate Citizen 1999” and bestowed the Mother Theresa Award by recognizing its. Outstanding social commitment Exploring eco-friendly technology Professional Management Customer friendly and community caring enterprise. 89