Selected Bibliography (Soft Skills for Librarians)

Make Yourself Indispensable:
Expand Your Personal Effectiveness, Awareness and Impact
Selected Bibliography
Abram, Stephen. Beyond Elevator Speeches! A Process for Influence, Information
Outlook, Vol. 10, No. 11 (November 2006).
Besant, Larry X. and Deborah Sharp. Upsize This! Libraries Need Relationship
Marketing, Information Outlook, Vol. 4, No. 3 (March 2000).
Bromley, Marilyn. Return on Investment: Quantum2 Case Study 3.04.02,
Quantum2 Leadership Series: Measurement (March 4, 2002),
de Stricker, Ulla. Marketing with a Capital S: Strategic Planning for Knowledge
Based Services, Information Outlook, Vol. 2, No. 2 (February 1998).
de Stricker, Ulla. Relationships R Us: Climbing Up the Value Chain, Information
Outlook, Vol. 4, No. 11 (November 2000).
Hale-Janeke, Amy. Networking for Introverts, or Never Eat Lunch Alone: How to
break out of your shell and make mutually beneficial relationships. AALL
Spectrum, Vol. 12, No. 8 (June 2008).
Goleman, Daniel, Richard Boyatzis, Annie McKee. Primal Leadership: Realizing
the Power of Emotional Intelligence. Boston, MA: Harvard Business School Press,
Hibberd, Betty Jo. Marketing: The Elevator Speech, Quantum2 Highlights (January
Hu, Robert H. ROIs Can Validate Your Library’s Value, AALL Spectrum, Vol. 7,
No. 2 (October 2002).
Jannetta, Candy. Coaching Skills to Influence Partners and Spouses!, Legal
Information Management, Vol. 5, No. 1 (March 2005).
Kaczorowski, Monice, M. and Holly Pinto. Getting Personal: Understanding
Personality Types for Better Communication, AALL Spectrum, Vol. 13, No. 4
(February 2009).
Kassel, Amelia. Practical Tips to Help You Prove Your Value, MLS: Marketing
Library Services, Vol. 16, No. 4 (May/June 2002).
Klaus, Peggy. BRAG! The Art of Tooting Your Own Horn Without Blowing It. New
York: Warner Business Books, 2003.
Klaus, Peggy. The Hard Truth about Soft Skills: Workplace Lessons Smart People
Wish They'd Learned Sooner. New York: Collins, 2007.
Koliha, Rodney. Talking Up The Library, Law Librarians in the New Millennium,
Vol. 9, No. 1 (January/February 2006).
Leonard, Katie. Relationships: The Key to Library Marketing, Law Librarians in
the New Millenium, Vol. 9, No. 1 (January/February 2006).
Maxwell, Lynne F. Emotional Intelligence: What Works at Work. Law Library
Journal, Vol. 102, No. 1 (Winter 2010).
McCloskey, Donna J. Communicating With Upper Level Management,
Peoples, Lee and Valerie Railey. The Art of Self-Promotion: Position Yourself for
Leadership, AALL Spectrum, Vol. 12, No. 7 (May 2008).
Peros, Janet. Face Time: The Power of Person-to-Person Marketing, Information
Outlook, Vol. 9, No. 12 (December 2005).
Promis, Patricia. Are Employers Asking for the Right Competencies? A Case for
Emotional Intelligence, Library Administration & Management, Vol. 22 No. 1
(Winter 2008).
Riccio, Holly. Getting to Know the ‘C’ People, AALL Spectrum, Vol. 12, No. 4
(February 2008).
Rosin, Katherine. Success by the Book: Utilizing Law Firm Librarians’ Expertise,
Skills and Resources, Legal Management, Vol. 25, No. 3 (May/June 2006).
Schachter, Debbie. Developing and Applying Emotional Intelligence, Information
Outlook, Vol. 13, No. 5 (July/August 2009).
Stuhlman, Daniel. Think Like a Business, Act Like a Library: Library Public
Relations, Information Outlook, Vol. 7, No. 9 (September 2003).
Sykes, Jan. Value as Calculation and Value as Contribution to the Organization,
Information Outlook, Vol. 7, No. 3 (March 2003).
Tarpinian, Lori. Let Them Know What You Do, AALL Spectrum Vol. 13, No. 3
(December 2008).
Wallace, Marie. The Elevator Speech - It’s There for You, (July 1,
Wagner, Matt. It’s Who You Know - Intra-firm Relationships are the Key to a
Successful 2008... and Beyond, LexisNexis InfoPro (January 2008).
Widener, Chris. The Art of Influence: Persuading Others Begins with You. New
York: Doubleday, 2008.
Will, Linda. Executive Committees’ New Role: Focus on Integration, Law Firm
Partnership & Benefits Report, Vol.9, No. 12 (January 14, 2004).
Will, Linda. Marketing and the Information Resource Center, Legal Information
Alert, Vol. 23, No. 4 (April 2004).
Young, Stephen. Micromessaging: Why Great Leadership Is Beyond Words. New
York: McGraw-Hill, 2007.
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