Make Yourself Indispensable: Expand Your Personal Effectiveness, Awareness and Impact Selected Bibliography Abram, Stephen. Beyond Elevator Speeches! A Process for Influence, Information Outlook, Vol. 10, No. 11 (November 2006). Besant, Larry X. and Deborah Sharp. Upsize This! Libraries Need Relationship Marketing, Information Outlook, Vol. 4, No. 3 (March 2000). Bromley, Marilyn. Return on Investment: Quantum2 Case Study 3.04.02, Quantum2 Leadership Series: Measurement (March 4, 2002), http://quantum.dialog.com/q2_resources/casestudies/roi.pdf. de Stricker, Ulla. Marketing with a Capital S: Strategic Planning for Knowledge Based Services, Information Outlook, Vol. 2, No. 2 (February 1998). de Stricker, Ulla. Relationships R Us: Climbing Up the Value Chain, Information Outlook, Vol. 4, No. 11 (November 2000). Hale-Janeke, Amy. Networking for Introverts, or Never Eat Lunch Alone: How to break out of your shell and make mutually beneficial relationships. AALL Spectrum, Vol. 12, No. 8 (June 2008). Goleman, Daniel, Richard Boyatzis, Annie McKee. Primal Leadership: Realizing the Power of Emotional Intelligence. Boston, MA: Harvard Business School Press, 2002. Hibberd, Betty Jo. Marketing: The Elevator Speech, Quantum2 Highlights (January 2006). Hu, Robert H. ROIs Can Validate Your Library’s Value, AALL Spectrum, Vol. 7, No. 2 (October 2002). Jannetta, Candy. Coaching Skills to Influence Partners and Spouses!, Legal Information Management, Vol. 5, No. 1 (March 2005). Kaczorowski, Monice, M. and Holly Pinto. Getting Personal: Understanding Personality Types for Better Communication, AALL Spectrum, Vol. 13, No. 4 (February 2009). Kassel, Amelia. Practical Tips to Help You Prove Your Value, MLS: Marketing Library Services, Vol. 16, No. 4 (May/June 2002). Klaus, Peggy. BRAG! The Art of Tooting Your Own Horn Without Blowing It. New York: Warner Business Books, 2003. Klaus, Peggy. The Hard Truth about Soft Skills: Workplace Lessons Smart People Wish They'd Learned Sooner. New York: Collins, 2007. Koliha, Rodney. Talking Up The Library, Law Librarians in the New Millennium, Vol. 9, No. 1 (January/February 2006). Leonard, Katie. Relationships: The Key to Library Marketing, Law Librarians in the New Millenium, Vol. 9, No. 1 (January/February 2006). Maxwell, Lynne F. Emotional Intelligence: What Works at Work. Law Library Journal, Vol. 102, No. 1 (Winter 2010). McCloskey, Donna J. Communicating With Upper Level Management, http://www.libsci.sc.edu/bob/class/clis724/SpecialLibrariesHandbook/Communica tingWithUpperLevelManagement.html. Peoples, Lee and Valerie Railey. The Art of Self-Promotion: Position Yourself for Leadership, AALL Spectrum, Vol. 12, No. 7 (May 2008). Peros, Janet. Face Time: The Power of Person-to-Person Marketing, Information Outlook, Vol. 9, No. 12 (December 2005). Promis, Patricia. Are Employers Asking for the Right Competencies? A Case for Emotional Intelligence, Library Administration & Management, Vol. 22 No. 1 (Winter 2008). Riccio, Holly. Getting to Know the ‘C’ People, AALL Spectrum, Vol. 12, No. 4 (February 2008). Rosin, Katherine. Success by the Book: Utilizing Law Firm Librarians’ Expertise, Skills and Resources, Legal Management, Vol. 25, No. 3 (May/June 2006). Schachter, Debbie. Developing and Applying Emotional Intelligence, Information Outlook, Vol. 13, No. 5 (July/August 2009). Stuhlman, Daniel. Think Like a Business, Act Like a Library: Library Public Relations, Information Outlook, Vol. 7, No. 9 (September 2003). Sykes, Jan. Value as Calculation and Value as Contribution to the Organization, Information Outlook, Vol. 7, No. 3 (March 2003). Tarpinian, Lori. Let Them Know What You Do, AALL Spectrum Vol. 13, No. 3 (December 2008). Wallace, Marie. The Elevator Speech - It’s There for You, LLRX.com (July 1, 1998), http://www.llrx.com/columns/guide18.htm. Wagner, Matt. It’s Who You Know - Intra-firm Relationships are the Key to a Successful 2008... and Beyond, LexisNexis InfoPro (January 2008). Widener, Chris. The Art of Influence: Persuading Others Begins with You. New York: Doubleday, 2008. Will, Linda. Executive Committees’ New Role: Focus on Integration, Law Firm Partnership & Benefits Report, Vol.9, No. 12 (January 14, 2004). Will, Linda. Marketing and the Information Resource Center, Legal Information Alert, Vol. 23, No. 4 (April 2004). Young, Stephen. Micromessaging: Why Great Leadership Is Beyond Words. New York: McGraw-Hill, 2007.