THE SURGERY
115 Cubbington Road
Lillington
Leamington Spa
CV32 7AT
Dr Toby Clowes,
MB. BS. DRCOG. FP. Cert. D.Occ.Med.
Dr Rupert Collins,
MB. ChB. FP Cert. D.Occ.Med.
Dr Peter Bonsall,
MB. ChB. DRCOG.
Practice Area
Bubbenhall, Wappenbury, Princethorpe,
Weston under Wetherley, Offchurch,
Cubbington, Lillington and North-East
Leamington Spa - the boundary falling
along Kenilworth Road and Leicester
Street.
Dr Lindsay Foster, (Female)
MB. BS. MRCGP. FP Cert. Dip.Comm.Paed.
Telephone : 0844 477 8548
24 Hours
Fax : 01926 427254
January 2010
APPOINTMENTS
The Surgery is open each weekday as follows;
Monday and Friday
8.30 – 6.30
Tue, Wed and Thur
8.30 – 12.30 1.30 – 6.30
You may contact the surgery by telephone 8.00-12.30 and 1.30-6.30
All consultations are by APPOINTMENT ONLY, which can be made
either by telephone, or in person at reception.
Our appointments system is designed to enable fast access to see your
doctor. Half the number of appointments available can be booked in
advance, and the remainder will be released on the day. To book ‘on the
day’ appointments please telephone the surgery after 8.00 am. Please
note a computer sets the telephone system and you will not be put
through until after 8:00am. If you telephone and the appointments have
already been allocated you will be asked to phone again on the next day.
Alternatively you may book an appointment in advance.URGENT medical
appointments will always be available on the same day.
Please remember, if you are unable to keep an appointment, let us know
as soon as possible, so that we can use it for someone else.
EXTENDED HOURS APPOINTMENTS
These are pre-booked appointments available in the evenings, that
are available to all but are especially to help patients who find it
difficult to attend during regular hours.
REPEAT PRESCRIPTIONS
This system is for ROUTINE drugs that have been authorised by your Doctor
and are held on our computer. If your prescriptions are on the computer and
have been authorised by your Doctor, then they will be printed on the right
hand side of your prescription as a ‘tear off slip’. Please use this where
possible to re-order your prescriptions.
PHONE CALLS TO YOUR DOCTOR
If you wish to speak to your doctor, or a nurse, please be ready to leave
your name and telephone number and the doctor or nurse will ring you
back, usually at the end of surgery.
Tick the drugs that you require and either;
□ Post to us (write ‘Prescription’ on the envelope).
□ Hand in at reception.
□ Fax us on 01926 427254
HOME VISITS
Please, only request a home visit if this is essential. Where possible
please telephone before 10.30 am, giving some indication of the problem
so that the doctor can plan his visit.
Requests for urgent visits are dealt with at the time of the request.
Whenever possible we ask you to come to the surgery, not only because
home visits are time consuming, but also because we have better
facilities for examining and treating you in the surgery.
HOW TO COLLECT
□ Collect from the surgery allowing 2 working days from request
□ Enclose an SAE and we will post it to you
□ Several local chemists will collect, and then deliver medicines. Check
with your chemist and once agreed then please write the Chemist’s name on
the order form and ‘Deliver’.
If you wish to request drugs that are NOT on your re-order form you should
make an appointment to see the Doctor for the prescription. If you are a new
patient to the practice please ensure you have discussed your repeat
prescription requirements with your Doctor so that they can be entered on to
our computer system, before you need to order them.
HOW TO ORDER
As these are regular drugs, please request in plenty of time. We ask you to
allow 2 working days following a request.
THE PRACTICE POLICY IS NOT TO TAKE ANY PRESCRIPTIONS OVER
THE TELEPHONE – THIS CAN LEAD TO ERRORS
PLEASE USE THE TEAR-OFF SLIP ATTACHED TO YOUR
PRESCRIPTION
INSURANCE REPORTS AND SPECIAL EXAMINATIONS
Medical examinations for insurance or other purposes eg HGV licence,
hazardous sports, require special appointments for which you should
contact reception. The receptionist can advise you of the fee that such
examinations usually require.
Reports and forms for many purposes, eg private health insurance,
holiday cancellation, etc, are completed by the doctors outside of
consultation time. The receptionists can advise you of the fees payable.
These are based on BMA recommended rates to reflect both the
responsibility involved and the work for both doctors and staff.
IF YOU HAVE A DISABILITY
The surgery has a ramp making it accessible to those who use
wheelchairs or walking aids. Dr Bonsall and Dr Foster usually work
upstairs. They can see you downstairs if needed, but it may be helpful for
you to mention your special needs when making your appointment. If
mobility problems prevent you getting to the surgery, doctors or nurses
can visit you at home.
If you have a hearing impairment please ask for a portable hearing loop
at reception.
PROTECTING YOUR INFORMATION
Everyone working in the NHS has a legal duty to maintain the highest
level of confidentiality about patient information. All staff are asked to sign
a Code of Conduct on confidentiality. We need information about yourself
so that we can provide you with the best possible care and treatment. We
keep this information, together with details about your care, in your
medical record, to ensure that your doctor or nurse has accurate and up
to date information. We only pass this information to other healthcare
professionals who have an interest in your health and well being.
Sometimes we are asked to provide information to solicitors and
insurance companies. We only do this with your written permission.
Increasingly we are asked to participate in audits and research on behalf
of the NHS and wherever possible we remove details that identify you as
an individual. In certain circumstances we are obliged by law to report
information to appropriate authorities.
EMERGENCIES OUT OF HOURS
The surgery is closed after 6.30 each evening, at weekends and on Bank
Holidays.
If you require EMERGENCY medical care when the surgery is closed
telephone the surgery number – 0844 477 8548 and follow the
directions given.
Alternatively, telephone direct to the Out of Hours Service 0300 130 30 40
This service is not designed to deal with work that could wait until normal
working hours. Therefore we ask you to call the Out of Hours Service ONLY
when this is really necessary, in other words if the symptoms are worrying
and if you think harm would result by waiting until the surgery is open.
For health advice and information, 24 hours a day, 365 days a year call
NHS Direct on 0845 4647 or visit www.nhs.uk
How much does it cost to call the surgery?
Calls to the 0844 number for the surgery cost a flat rate of 3.9p per
minute + a 2.9p call set up fee. This is the same charge as the BT
Standard Rate tariff calling from a BT Landline.
Calls from mobile phones to 0844 numbers are subject to the
providers’ charges. All 08 (non-geographic numbers) tend to be
excluded from calling plans.
SPECIAL CLINICS
The following clinics are currently held at the surgery;
Asthma Clinic
Tuesday: afternoons
Thursday: afternoons
Ante-Natal Clinic
Friday: 1:15-2:30
Diabetes Clinic
Monday: 10.30-12.30
Hypertension and Heart/Stroke Clinic
Monday: mornings & afternoons
Wednesday: mornings & afternoons
Baby Immunisations
Friday: 1:00-3:40
Travel vaccinations & immunisations
Wednesday: 1:30-5:30
PRACTICE MANAGER
Our Practice Manager, Mrs Karen Underhill, will be pleased to discuss
any non-medical problem that you may have. If you have any comments,
complaints or compliments about any aspect of the service please
contact our Practice Manager. Complaints will be dealt with according to
our established procedure; a copy is available at the reception.
PRACTICE NURSES
We have three Practice Nurses and consultations are on an appointment
basis. The nurses are available for health and lifestyle advice, and carry
out a wide range of routine nursing procedures. They also manage
chronic illnesses – Diabetes, Asthma, COPD, High Blood Pressure and
Heart Disease, and female health issues – Contraception, Smears,
Menopause and HRT.
RECEPTIONISTS
Please remember that when the receptionist asks you questions, they are
carrying out our policy, which is aimed at helping the practice to run
smoothly. They have to judge the urgency of your request, so try to give
them the necessary information. They are bound by the same rules of
confidentiality as the doctors and nurses.
NURSING CARE AT HOME
Our attached Community Nurses offer general nursing services at home
for those who are unable to visit the surgery. The doctors, practice
nurses, or hospitals can refer you for this.
MENTAL HEALTH PROBLEMS
Our Community Psychiatric Nurse offers advice and help for mental
health problems, working closely with a varied group of professionals at
St Mary’s Lodge/Yew Tree House. Attendance is normally through a
doctor’s referral.
COMMUNITY MIDWIFE
Our midwives hold a weekly antenatal clinic in the surgery, on Friday
afternoons.
HEALTH VISITORS
The health visitors are registered general nurses with special training in
infant and child-care and development. We recommend children’s health
checks at different stages to assess your child’s progress and development,
as well as immunisations against infectious diseases. The Health Visitors are
based at Crown Way Clinic Tel: 01926 332242 and Lillington Children’s
Centre Tel: 01926 337506
CHILD HEALTH CHECKS
These are held weekly on Friday afternoons with Dr Foster. Invitations are
sent by the Health Authority and are by appointment only.
MINOR SURGERY
The doctors are able to carry out minor surgery such as removal of cysts,
skin lumps and warts.
BLOOD TEST APPOINTMENTS
Most blood tests are taken in the surgery by a phlebotomist. The doctor or
nurse will issue you with a form and an appointment should be made either
by telephone or calling at reception. Doctors may recommend blood tests at
home for housebound patients.
NEW PATIENTS
All new patients are offered an appointment for a simple health check. This
enables us to obtain details about your past medical history and to provide
improved care.
PRACTICE AREA
Includes North East Leamington Spa, from Leicester St and Kenilworth Rd,
Lillington, Cubbington, Offchurch, Weston-under-Wetherley, Hunningham,
Wappenbury and Princethorpe, up to the Fosse Way.