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Webel invites tender for supplying Internet Bandwidth inclusive of Last Mile Access Network upto its HQ over Ethernet Interface as well as Point-to-Point Leased Data Circuit over Ether net
Interface between its SDF Building office (1 st flr) to HQ at Webel BHavan. There must be provision of increasing the bandwidth to any desired higher value on demand for a limited time.
Webel reserves the right to buy any quantity of bandwidth from any single or combination of vendors on account of technical/security/redundancy reasons.
Prospective Internet Service Providers (ISPs) having Category-A ISP License & Basic Service
Operator License must submit their tender document in the following format. Deviations from this format will automatically disqualify the offer. Please ensure that each of the following items below is filled up but please be brief and to the point.
E
C
Please fill your details in the table below. Please note that the maximum permissible lead time for commissioning the link is 07 calendar days.
Total
Bandwidth sold outside
India
Internet Connectivity via (Strike out the options not applicable )
Lead Time
Required for Link
Commissioning
(max 07 calendar days)
Company
Name, Postal
Address,
Contact
Details, Phone,
Email
Total
Bandwidth sold in India
Asia-Pacific
Europe
USA


Please fill up the details about your top 10 customers (ranked in terms of Bandwidth serviced) in India.
Company Name Contact Person Details with Phone, Email Address etc
Bandwidth
Sold
Please note that the Tender Evaluation Committee considers your client base to be important criteria for short listing potential bandwidth suppliers.
Criteria
The bidder must be a Category- A ISP license holder. (Provide
Document)
Compliant (YES/NO)
The bidder must be a Telecom Service Provider having Basic
Service Operator ( BSO) license & having its own Telecom
Network across the length & breadth of India.
Direct peering with multiple (at least 10) upstream providers in different geographies in the world.
Direct connectivity to the IP exchange in US/UK/India
Local peering, within India, with multiple ISPs.
The ISP must have centralized trouble ticketing tool for call logging, monitoring and troubleshooting purpose
ISP must provide Internet Bandwidth to Customer Premises inclusive of its last mile Access Network upto State HQ PoP of
WBSWAN at Webel Bhavan, Sector-V, Saltlake, Kolkata-7000091.
Average latency should not be more than 350ms up to ISP’s 1st
Tier 1 peering point.
The ISP should be able to provide online usage report through web.
MTTR should be a maximum of 12 hours, including the last mile connectivity medium
Any civil permission for laying of Cables must be the responsibility of the ISP.
Service Level Agreement (SLA) >99.5%. ( it is preferred to provide

>99.7% SLA)
{Note: Webel has specific QoS parameters regarding the Internet link installation and its access. The QoS definitions (such as uptime, mean time between failures, latency, throughput etc) are clearly defined in the Appendix. In the event of violations of the QoS parameters defined in the SLA the service credit mechanism defined in the Appendix will be invoked. In order to qualify for the tender, the ISP offering their service must clearly certify that they will abide by the stated QoS specifications. }
Please include a brief description about your technical/administrative support team and your complaint redressal mechanism in the table below. Round-the-clock complaint registration and follow up is a minimum. Please define your organizational escalation matrix clearly.
Structure of Technical/ Administrative
Support Team and Escalation Matrix
Complaint Registration Alert Mechanism for
Informing Customers
24x7

T
S

Customer Premises Equipment (CPE) to be used ( Please fill the table below ):
{Note: Webel prefers to have direct fibre access which can plug into routers/network equipment over Ethernet Interface}
Specification Cost Will be supplied by the ISP? Media Type
Yes/No (Choose One) Single/Multi Mode Fibre
(Choose one)

Please fill the table below about IP addresses and IP routing}: .........
Option A
Option B
Option C
Option D
Number of IP Addresses
Provided
Willing to Advertise Webel’s routing information (e.g. via BGP etc) if Webel provides own public IPs
Yes/No
Yes/No
Yes/No
Yes/No

C
O
A) Annual Charges for the following Internet bandwidth all inclusive, inclusive of local loop charges over Ethernet Interface upto State HQ PoP of WBSWAN at Webel
Bhavan,Kolkata ]:
Link
Capacity
Installation
Charges
Service Tax on
Installation
Charges
Internet
Bandwidth
Charges per
Month
Service Tax on Internet
Bandwidth
Charges
Local Loop
Charges per Month
Service Tax on Local
Loop
Charges
Total
Monthly
Charges
(Internet
Bandwidth inclusive of
Local Loop
Charges over
Ethernet
Interface)
1 Mbps
(1:1)
2 Mbps
(1:1)
4Mbps
(1:1)
8 Mbps
(1:1)
Special note : For two separate Local Loop Charges ( Point-to-Point Leased data circuit over Ethernet Interface) installation charges will be applicable for one only instead of two separate charges.
B) Annual Charges for the following Point-to-Point Access bandwidth (exclusive of Internet
Bandwidth) over Ethernet Interface between Webel office at SDF Building (1 st floor) to State
HQ PoP of WBSWAN at Webel Bhavan,Kolkata
Link
Capacity
Installation
Charges
2 Mbps (1:1)
4 Mbps (1:1)
6 Mbps (1:1)
8 Mbps (1:1)
Service
Taxes on
Installation charges
Local Loop Charges ( Pointto-Point Leased data circuit over Ethernet Interface)
Service
Tax on
Local
Loop
Charges
Total
Monthly
Charges

Special note : 2 separate point-to-point data circuit with same end points are required.
For two separate Local Loop Charges ( Point-to-Point Leased data circuit over Ethernet
Interface) installation charges will be applicable for one only instead of two separate charges.
C) Higher Bandwidth On Demand
Incremental
Bandwidth
Minimum
Available
Period (MAV)
Addln.
Bandwidth
(Port) Charges per MAV
Svc Tax on Port
Charges
Addn.
Local Loop
Charges
Svc Tax on Local
Loop
Charges
Total
Charges per MAV
A
: S
L
A
R ELIABILITY I SSUES
Please mention the Redundancies incorporated into your IP Network: ........................
International
Partner
Name
Media
Type
Capacity of the
Connection
Routing
Path
Number of hops and average roundtrip delay to
YAHOO
Number of hops and average roundtrip delay to
GOOGLE
{Note: In the table above, please mention here details such as: a) Media such as VSAT, submarine cable plants etc.

b) Mention your International partners such as FLAG, TYCO, I2I, SE-MEA-WE 4 etc. Webel prefers that the applicant ISP have more than one such partner. c) Mention the type of connectivity to each of the partner network, i.e. multiple STM-1 link etc and in each case mention the Routing Path (i.e. if the link is on the transatlantic or transpacific route). d) Webel may conduct field experiments from time to time to ascertain if QoS levels are being maintained. Webel reserves the right to cancel the contract under repeated violations of the specified and mutually agreed QoS parameters.}
Q O S I SSUES
PACKET TRANSMISSION QUALITY
The ISP will designate routers in India and other key countries. The expected average roundtrip transmission delays between these designated routers are to be calibrated as below:
Country
USA
UK
Singapore
Hong Kong
Tokyo
Australia
Korea
Upper Limit on Round
Trip Delay
Brazil
South Africa
Packet
Percentage
Loss
These benchmark timings and packet loss percentage figures will serve as reference points during the field tests periodically conducted by Webel team once the circuit goes live.
The ISP must provide a usage report like MRTG that can be accessed directly by Webel team.
S ERVICE C REDITS D URING I NSTALLATION
Webel will select a suitable ISP and place a Service Order on that party. It will also clearly spell out a deadline by which the link must be activated. Webel reserves the right to cancel the contract if the commissioning of the link is delayed beyond the stipulated date.
S ERVICE C REDITS DUE TO L INK U NAVAILABILITY
The link is deemed available only when bi-directional signal transmission is possible at a rate corresponding to the channel capacity of the link while meeting the prescribed SLA parameters; otherwise the link is considered to be “Unavailable”.
The ISP will use reasonable endeavours to ensure that the link availability is maintained at the prescribed QoS levels. The link connectivity and the QoS levels will be monitored continuously.
During every 24 hour period (starting with 00:00 hrs till and ending with 00:00 hrs next day), if

there is a loss of connectivity (or poor QoS levels) for more than 59 minutes, Webel will be entitled to claim the prorated charges for one day of the monthly fees as service credit.

Note I:
Vendor/bidder must confirm the following standards in the prepa ration of the Vendor’s Proposal.
1. For this tender ‘Single stage-Single envelope Procedure’ as per open competitive bidding is adopted & sealed bids should be submitted.
2. Proposals sent by fax or email will not be accepted.
Technical Proposal a. Registered Name of the Organization. b. National Tax Number, Sales Tax Number and TNGST Number. c. Copy of ISP License/ BSO license d. Head Office address. e. Management structure & Organization Chart. f. Name, Address with Telephone and Fax numbers of the contact Person. g. Financial st atus of the Vendor’s/Bidder’s Organization with supporting documents and last two years annual reports. h. List of clients and their Acceptance of deliverables, showing separately the items provided and value thereof. i. Performance of the organization on last three completed projects and the project cost. j. Webel reserves the right to reject any or all Bids/Offers without assigning any reason or cancel the process at anytime. k. Technical Proposal must include the complete solution proposed by the Vendor with filled-in l. specification sheets marked with Yes or No in the compliance column. m. If the specification sheets ask for providing any details, those should be provided as attachment to the Technical Proposal.
Financial Proposal a. Financial Proposal will include the prices quoted for each equipment/service as per the requirement. b. The quoted prices must include all taxes, customs and freight charges for delivery at the required locations at own risk and cost. c. Rate for the next six months shall be 90% of the rates finalized for the first six months. d. All prices to be quoted in Indian Rupees , and must clearly state all applicable taxes which must be included in quoted price. e. The successful tenderer should furnish to the tune of 10% Bank Guarantee of the total value Of the accessories before releasing the purchase order. f. Webel is not responsible for any delays in delivery of equipment. Any Proposal or Bid received after Bid submission time will be unopened.

Webel reserves the right to cancel the tender either in full or part without assigning any reason.
Time Line
Tender Submission due Date & Time : 08.06.2009 at 15.00 hrs
Tender Opening Date & Time : 08.06.2009 at 16.00 hrs
________________________
Tender to be addressed to the following address mentioned below:
Executive Director (Technical)
West Bengal Electronics Industry Dev. Corpn. Ltd.,
Webel Bhavan, Block-EP&GP, Sector-V,
Salt Lake ,Kolkata-700091