Residential, Nursing, Day Care
and Community Response
Care Practice Manual
Version 3
March 2011
SECTION 1 - SERVICE USER CARE
Practice No:
100
Preparing the New Resident’s Room
101
Staff Uniform / Dress Code
102
Confidentiality Policy
103
Safeguarding Vulnerable Adults – Managing suspected third party
abuse of a service user
104
General Policy for the Restraint of a Resident
105
Locking of Doors within the Home – Deprivation of Liberty
106
Use of bed rails on a Resident’s Bed
107
Planning & Providing Transport for Residents and Service Users
108
Policy on Service Users’ Rights / Service Users’ Charter of Rights
109
Termination of Residency by the Home
110
Service Users’ Rights - Provision of Personal Telephone Facilities
111
Service Users’ Rights - Expressing Sexuality
112
Service Users’ Rights - Self-Medication
113
Service Users’ Rights - Advocacy
114
Service Users’ Rights - Handling their Monies & Valuables
115
Service Users’ Rights - Access to their Personal Files & Case Notes
116
Service Users’ Rights - Voting & Electoral Register
117
Service Users’ Rights - Making Wills / Staff Involvement
118
Service Users’ Rights - Worship in their Chosen Faith
119
Service Users’ Rights - Laundering Personal Garments
120
Service Users’ Rights - Preparing their Own Snacks
121
Service Users’ Rights - Opening Personal Mail
122
Gifts, Gratuities & Bequests to Staff by Service Users
123
Menu Planning for Service Users’ Meals
124
Serving Meals & Controlling Special Diets for Residents and Service
Users
125
Handling & Use of Household Remedies
126
Ensuring a Medication Audit Trail
127
Safe Storage of Drugs, Medicines & Medical Equipment
128
Administration of Drugs & Medicines to a Resident or Service
User
128a
Types of Medication and How to Use them
128b
Management of Medication Errors
128c
Withdrawn
128d
Management of the Administration of Oxygen
128e
Specific Procedure for disposing of Expired and Unwanted
Medicine
129
Temporary Absence of a Resident from the Home
130
Discharge of a Resident into the Community
131
Emergency Admission of a Resident to Hospital
132
Transfer of a Resident to Hospital or another Care Home
133
Death of a Resident and Sudden Death
134
End of Life Care
134a
End of Life Care – Mouth Care
134b
End of Life Care – Using the Liverpool Care Pathway (LCP)
135
Environment Facilities
136
Missing Persons
137
Clinical Procedures
137a
Specific Procedure for the collection of Blood samples from
Residents with Blood Born Viruses
137b
Confirmation of the Fact of Death
138
Management of Continence Care
139
Management of Pressure Areas
140
Safe Use and Disposal of ‘Sharps’
141
Delivery of Personal Care – Dignity, Respect and Choice
142
Delivery of Personal Care – Washing and Bathing
143
Delivery of Personal Care – Dressing, Mouth and Hair Care
144
Delivery of Personal Care – (Number reserved)
145
Delivery of Personal Care – Nutrition
146
Delivery of Personal Care – (Number reserved)
152
147
Management of Falls in a Residential or Nursing Home
148
Delivery of Personal Care – (Number reserved)
149
Management of Diabetes Care
150
Record Keeping
151
Dealing with Spillage of Body Fluids
Infection Control – Hand Washing
Significant Birthdays and Anniversaries
153