DOMINIC MOORE
Mobile: 0405 492 969
E-mail: dmoore@325consulting.com
Address: 44 Market Street, Sydney, NSW 2000
Nationality: Australian and British
PROFILE
A self-directed and results-oriented professional with over twenty years business consulting
experience in the financial services industry, with key focus on strategy development, operational
efficiency improvement, transformational change management and programme management. Pairs
strong analytical instincts with collaborative skills to design and implement initiatives which deliver
significant business value. Key skills include:
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Excellent Analytical, Strategy Development, Operational Efficiency Improvement (Lean Six
Sigma Black Belt trained) and Change Management skills
Highly skilled Program Manager with extensive experience in managing large change
programs using multi-disciplinary teams
Strong communication (oral and written) and senior stakeholder management skills (trusted
advisor to C-level executives)
Deep knowledge of the Financial Services industry with over twenty years working experience
in Australia, Asia Pacific and United Kingdom
Proven understanding of the application of technology to the Financial Services industry
EDUCATION
1992 – 1995
London Business School, UK
Masters in Business Administration (MBA)
Awarded the Finance Scholarship
1981 – 1984
University of Oxford, UK
B.Sc. Honors (1st Class) Degree in Engineering
Awarded the University Research Scholarship
CAREER SUMMARY
Commonwealth Bank,
Sydney, Australia
Executive Manager, Group Consulting
Booz & Company,
Sydney, Australia
Principal Consultant
Manager, Business Improvement Services
Associate Consultant
Jun 02 Present
Mar 96 Apr 02
Lloyds Banking Group,
London, UK
Senior Analyst, Management Services Division
Feb 90 Jan 96
Accenture, London, UK
Consultant, Financial Services Practice
Sep 87 Jan 90
University of Oxford,
Oxford, UK
Research Scholar
Oct 84 Sep 87
PROFESSIONAL EXPERIENCE
COMMONWEALTH BANK, Sydney, Australia
JUNE 2002 – PRESENT
Commonwealth Bank provides a variety of financial services including retail, business and institutional
banking, funds management, superannuation, insurance, investment and broking services.
EXECUTIVE MANAGER, GROUP CONSULTING (2008 – PRESENT)
Group Consulting is an in-house consulting practice that partners with its clients enterprise-wide to
deliver on business improvement initiatives. Responsibilities included successful delivery of projects,
business development, recruitment and mentoring junior staff members (including three direct
reports). Achievements include:
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Board Update: Lead the development of an update to the board (through facilitation with Clevel executives) on a significant transformation programme which was in “stress”. Achieved
board acceptance for remedial actions.
Group Risk Reporting Operational Review: Managed an operational review of the Group
Risk Reporting function. Recommended initiatives leading to 15% improvement in productivity
and reduction of 10% headcount.
Call Centre Strategy: Managed the development of the “direct channel” strategy to improve
operational performance and sales. Gained leadership acceptance of recommended
initiatives leading to 10% uplift in sales whilst maintaining flat-line cost growth.
Credit Management Unit Operational Review: Managed an operational review of the Group
Credit Management function with the view to improving productivity in light of increased work
load as a result of the GFC crisis. Achieved 20% improvement in productivity.
M ANAGER, BUSINESS IMPROVEMENT SERVICES, RETAIL BANK (2002 – 2007)
Responsibilities included successful delivery of projects, recruitment and mentoring junior staff
members (including three direct reports). Achievements include:
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Branch Network “Queue Length” Reduction: Programme Managed an initiative to
substantially reduce the queue lengths (by 45%) and improve productivity (by 15%) within the
retail network.
Account Closure error rate reduction: Project managed an initiative deploying Lean Six
Sigma technique to reduce account closure error rates. Achieved 80% reduction in error rates
and 25% productivity increase.
Network Recruitment process review: Coached a team in applying Lean Six Sigma
techniques to improve the network recruitment process. Achieved 23% reduction in
turnaround time whilst improving productivity by 56%.
BOOZ & COMPANY, Sydney, Australia
MAR 1996 – APRIL 2002
Booz & Company is recognised as one of the most prestigious management consulting firms in the
world and consults to the world’s top businesses, governments and organisations.
PRINCIPAL CONSULTANT (1998 – 2002)
Member of the Financial Services Practice Leadership Team with responsibility for successful delivery
of projects, business development, recruitment and mentoring 6 junior consultants. Select
assignments include:
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Visa International, Australia & Taiwan – Smart Card Feasibility Study: Managed a multidisciplinary team of international consultants and senior representatives from major banking
institutions to assess the feasibility of implementing smart cards in Australia & Taiwan.
Countrywide Bank, New Zealand – Enterprise-wide Transformation: Managed a team of
consultants and Bank’s staff in a bank-wide operational review with specific focus on Home
Loans, Deposits, Cards, Clearing & Settlement, Branch and Bank Balancing.
Bank Central Asia, Indonesia – Organisational and Operational Strategy: Assisted in
conducting an organisational review of the Bank’s operations.
Lippo Bank, Indonesia - Strategic Business Plan: Worked with a multi-disciplinary team in
the development of a Strategic Business Plan for the purpose of privatisation.
ASSOCIATE CONSULTANT (1996 – 1998)
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ING Mercantile Mutual Bank, Australia – Home Equity Loan Product Design: Managed
the development of the organisational structure and assessed the process impact of
launching a Home Equity Loan product, linked to a cheque and VISA debit card facility. Lead
to successful product launch.
Suncorp-Metway - Finance Functions Reengineering: Managed a team of Bank's staff in
the reengineering of the finance functions, with specific focus on Accounts Payable,
Purchasing, Fixed Assets, Budgeting and General Ledger.
LLOYDS BANKING GROUP, London, UK
SENIOR ANALYST, M ANAGEMENT SERVICES DIVISION
FEB 1990 – JAN 1996
Responsibilities included managing a team of 14 Information Technology and Change professionals
to successfully deliver on strategic business initiatives. Achievements include:
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Behavioural Scoring: Managed the implementation of a behavioural scoring system to
improve credit risk management through the use of dynamic credit scoring strategies, and to
improve customer service through a speedier system based response for credit product
approvals.
Cheques, Direct Debits and VISA Clearing: Managed a team in the design and
implementation of an on-line central clearing transaction processing system.
VISA Debit Card: Managed a team of 10 staff in the design and implementation of VISA
DEBIT card product including card design and product launch marketing initiatives. Achieved
product launch as scheduled.
ACCENTURE, London, UK
CONSULTANT, FINANCIAL SERVICES
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Littlewoods - Store Card Implementation: Assisted in the implementation of a Store Card
system and the development of the operational processes to support Store Card facilities.
Al Bank Al Saudi Al Hollandi - ATM Card Implementation: Assisted in the implementation
of an ATM card system and the development of operational processes to service the card
based retail banking products.
UNIVERSITY OF OXFORD, Oxford, UK
RESEARCH SCHOLAR
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SEP 1987 – JAN 1990
OCT 1984 – SEP 1987
Conducted research into computational aerodynamics using advanced mathematical
modelling techniques. Achieved a number of significant publications and presented results at
international conferences in West Germany, (former) Yugoslavia and Canada.
OTHER INFORMATION
Training:
Six Sigma Black Belt Trained (Green Belt Certified), Change Management,
Program Management, Issue Based Problem Solving and Minto Structured
Communications.
Achievements:
Captain of University of Oxford Tennis and Squash teams with colours awarded
for the latter.
Hobbies:
Tennis, mountain biking, running, music, theatre, bridge and gardening.