MEDA 144 Class Syllabus
Course Name:
Academic Term:
Medical Office
Administrative
Procedures
Spring
Course Number:
MEDA 144
Year:
2013
Instructor:
General Information
Sandy Erlewine, CMA (AAMA) CPC
Office:
Phone:
None at this time
E-mail:
Preferred angel class site
Or Sandra.erlewine@wwcc.edu
Class
Day/Time:
Textbook:
Office
Hour:
None – please contact me at
Angel class site
By appointment only via phone
Course Information
Angel
Collaborate (Webinar) Sessions
Room:
Credits: 5
onlinecourse
on-line
Wednesdays 8-9 am on-line at
Angel Class site; Tegrity Course
Recordings or other Collaborate
Sessions TBA: Quarter: April 1June 11 and Finals; Live Class Fri,
May 3 1:30-4:00 pm
Required, Medical Assisting Administrative and Clinical Competencies, 4th Edition by
Lindh. ISBN 9781435434806 and workbook
Textbook and workbook
Supplies:
Attendance Policy
This class is taught over the Internet via Angel. Students are required to log in the
course and complete assignments for each module. It is advisable to check the website
frequently Monday-Thursday and at least once Friday-Sunday for any changes or
additions. The students may access the website 24 hours a day, 7 days a week. The
topics will change every three weeks and the old unit will no longer be available for
credit. The course is divided into three sections of three weeks each.
Students are required to participate on the Discussion Forum (part of homework
assignments) and to complete quizzes, homework assignments and exams and attend a
Live Class on Friday, May 3 from 1:30-4:00 pm at WWCC. Clarkston students will be
required to attend via I-TV (teleconferencing). This is a required class
It is recommended that you attend the Collaborate Sessions that will be held on
Wednesdays from 8 am-9 am and view other recorded sessions. Due to this class being
a 5-credit course, you should check the website daily during the week MondayThursday; and at least once Friday-Sunday. You may access the class website 24
hours a day, 7 days a week. The course is divided into three sections of three weeks
each. There will be assignments that will be due within this 3 week period. Please check
the class calendar and class schedule. Please watch for any changes to the class
assignments as our schedule is subject to change. Please watch for course
announcements at home page and e-mails. Currently 2 exams are scheduled to be
proctored (you will not be allowed to use your textbooks and notes). All homework,
Discussion Forum written responses, and e-mails should be correct in spelling and
grammar. Points may be deducted for spelling and/or grammar errors.
It is the student’s responsibility to contact the instructor if they have any questions or are
unsure about how to proceed with the course.
Prerequisites: Refer to the MA Handbook.
Teaching Methods: One Live Class; and Collaborate (Webinar Sessions); and Tegrity
Course Recordings. Online via Internet: Written Lectures, Website Assignments which
include exams (some proctored), quizzes and Written Assignments.
Late Assignments/Make-up Policy: It is the student’s responsibility to notify the
instructor of extenuating circumstances which may necessitate an extension for assignments,
quizzes, or exams PRIOR TO THE DUE DATE. All illnesses must be documented. No due date
extension will be given without prior notification. It is the student’s responsibility to obtain
advanced permission for a change in the schedule for an exam or quiz. No student will be
allowed to make up an exam without prior written approval from the instructor. Please note:
Approval is not the same as notification. The student must obtain an agreement from the
instructor, prior to the scheduled exam, or quiz, in order to be allowed to complete an exam, test,
or quiz at an alternate time from the scheduled date and time. Written on-line assignments and
quizzes are considered late after if not submitted by the due date and time.
Written on-line assignments are considered late after midnight of the due date No assignments
will be accepted late for credit without agreement of the instructor obtained prior to the
assignment due date. The instructor reserves the right to deny extensions as she/he sees fit.
Course Description: This 5 credit course provides a theoretical foundation and
hands on practice of administrative procedures commonly used in the physician’s office,
clinic, or hospital. It will prepare students to accurately perform administrative
procedures in health care settings. The role of each allied health technology specialty in
relation to these procedures is emphasized. Topics discussed will include facility
management, schedule and manage appointments, medical records, and other
administrative procedures.
Course Outcomes: Upon completion of the course, the student will be able to:

Perform administrative procedures utilized by professionals in his/her course of
study.
Course Objectives
Upon completion of this course, students will:
1. Module 1A: Facility Management
a.
b.
c.
d.
e.
f.
g.
List characteristics of a pleasing reception area.
List physical characteristics of the facility that may leave an unfavorable impression of the facility.
Explain the purpose of the Americans with Disabilities Act.
Demonstrate the ability to explain general office policies relevant for new and established patients.
Describe procedures to use when delays in service occur.
List tasks to perform when opening and closing the facility.
Define the concept and importance of time management.
h. Demonstrate the ability to manage time effectively when completing office practice simulation
assignments.
1. Module 1B: Computers
a. Describe the elements of a computer system
b. Identify types of computers
c. List input devices and describe their function
d. Lists examples of data output devices.
e. Explain the difference between system and application software.
2. Module 2: Schedule and Manage Appointments
a. Compare and contrast the major scheduling systems.
b. Describe considerations in scheduling appointments.
c. Describe cancellation procedures and accurately document cancellations.
d. State the importance of following office guidelines when establishing appointments.
e. List legalities to consider when performing reminder calls.
f. Establish an appointment matrix and demonstrate the ability to schedule new and existing
patients.
g. Prepare a daily appointment sheet.
h. List information to be gathered and information to be imparted to patients when scheduling an
appointment.
i. Demonstrate the process for scheduling inpatient and outpatient admissions and procedures;
including preauthorizations.
3. Module 3A: Medical Records/EMR
a. List supplies and equipment used in medical records management.
b. List the Basic Rules for Filing.
c. Compare filing systems and analyze the staff and facility needs to be considered when selecting a
filing system.
d. List the steps to use when filing a record by the alphabetical system and demonstrate the ability to
accurately file medical records.
e. Define cross-referencing and indexing rules.
f. Identify the types of records common to the medical setting.
g. List the documents commonly found in a medical record.
h. Organize a medical record.
i. Describe Electronic Medical Record (EMR) systems and practice data management using the EMR.
k. Utilize a computerized billing system.
l. Compare and contrast manual and electronic billing system.
Module 3B: HIPAA/Legal Implications
a. Apply HIPAA rules in regards to privacy/release of information
b. Define patient confidentiality and guidelines under HIPAA.
4. Module 4: Inventory
a. List steps to reduce the chance of purchasing unnecessary items or duplicating orders for supplies.
b. inventory will be discussed in this class and demonstrated in Clinical Procedures
c. explain the process of purchasing equipment and supplies for ambulatory care setting.
5.
a.
b.
c.
d.
Module 5: Accounting Principles
State communication to be used in regard to establishing patient fees.
Describe credit arrangements for patient fees.
State the procedure to be followed with outstanding patient accounts.
Identify procedures for preparing patient accounts.
e Describe the impact of both the Fair Debt Collection Act and the Federal Truth in Lending Act of
1968 as they apply to collections
f Compare and contrast manual and computerized bookkeeping systems, perform simulated
bookkeeping functions.
g. Identify and perform accounts payable and accounts receivable procedures.
h Discuss the procedures to be followed when accepting a check for payment.
i Identify banking procedures and demonstrate the ability to prepare bank deposits, write and record
checks, and reconcile bank accounts.
j Describe periodic financial reports.
k. Discuss types of adjustments that may be made to a patient’s account
l. Identify the therapeutic communication skills that may be needed when discussing accounts
receivable issues with patients.
6. Module 6: Business Equipment
a Describe the importance of routine maintenance of equipment and perform maintenance on select
pieces of equipment. Demonstration will be in this class or in Clinical Procedures.
b Demonstrate the ability to use the internet.
7. Module 7: Written Communication
a. Describe and demonstrate major letter styles.
b. List procedures used when proofreading and use these procedures to make corrections in
written communication.
c.
Compose and key various types of letters.
d.
Describe the various classifications of mail and determine when each should be used.
Evaluation and Grading Policy
Exams
Assignments
Quizzes
Total
55% Students must achieve a cumulative exam grade of C or higher.
and
45% Students must achieve a cumulative homework/quiz grade of C or
higher
100% Students must achieve an overall grade of C or higher
Percentage / Grade Requirements
A
A-
93 -100%
90- 92%
B+ 87 – 89%
B
83- 86%
B- 80 - 82%
C+ 77 - 79%
C
72 - 76%
C- 68- 71%
D+ 66-67%
D 60-65%
F 59% or lower
Exams: There are 2 proctored exams. They will be taken at the Angel website.
Proctored Exams must be taken at an approved proctored exam usually on campus at
Clarkston or Walla Walla. Please watch for special instructions regarding the proctored
exams. All testing shall be monitored. There will be no conversation during the testing
period. Students who report late will not necessarily be given extra time. If a student is
unable to take a test at the designated time, the student must notify the instructor in
advance. The instructor reserves the right to deny extensions as she/he sees fit.
Plagiarism Policy: It is expected that all medical assisting students demonstrate integrity
and assume responsibility and accountability for their actions please refer to the MA and
Walla Walla Community College Handbook
Students shall:
1. complete all examinations using only their own knowledge. Students shall not refer to
others’ answers, old examinations, class notes, or other references while completing the
examination unless specifically permitted by the instructor.
2. respect the opinions of faculty and other students, even when they are not in
agreement. Students shall demonstrate self-control and speak professionally at all times.
3. use language that is respectful to others. The student shall not use profanity.
ACADEMIC WARNING, PROBATION, SUSPENSION
The Medical Assisting Program follows the academic warning and suspension policy as
outlined in the college Student Handbook.
CLASS SCHEDULE: See Angel Class at Lesson
DISABILITY SUPPORT SERVICES
It is the policy of Walla Walla Community College to comply with Section 504 of the
Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Walla Walla
Community College is committed to providing equal access and promoting an atmosphere
conducive to academic success for all who can benefit from a post-secondary education.
This includes assisting individuals with disabilities to achieve their full potential as
students. Students with disabilities who need accommodation should contact the
Disabilities Coordinator in the Student Development Center 527-4543
Notes:
Course Adaptations. If you need course adaptations or accommodations because of a
disability, if you have emergency medical information to share with me, or if you need special
arrangements in case the building must be evacuated, please make an appointment with me as
soon as possible.
Student Rights and Responsibilities. The current WWCC catalog reviews your rights and
responsibilities as a student. It also defines various violations (cheating, plagiarizing, etc.) and
outlines disciplinary actions.