JOB DESCRIPTION
JOB TITLE:
Patient Liaison Officer/Receptionist
DEPARTMENT:
Finance/Admin
REPORTS TO:
Finance/Oncology Manager
SUMMARY OF POSITION:
To assist in Patient Liaison and Reception areas at Cancer Centre London. Daily area of
work dependant on the needs of the service.
PRINCIPAL DUTIES: (the duties listed below are what you may potentially be
asked to assist with).
1. To maintain the smooth running of the main reception, and deal with general enquiries
directly or on the phone.
2. Registering all new patients prior to treatment at the Centre on the APAS/Mosaiq
system; taking financial details concerning insurance cover or other means of payment.
Collecting payment from self-paying patients.
3. To check-in all patients on Mosaiq system and update record details as necessary.
4. Co-ordinating jobs for the porters.
5. To order stationary for all departments at the Cancer Centre London (CCL) and to keep
the stock cupboard in order.
6. To take bookings for the conference and training room and organise any refreshments
with catering if required.
7. To make patient appointments for the Physiotherapy and complimentary department.
8. Dealing with patients’ queries and problems with regard to the financial aspects of their
treatment at CCL.
Pt lias/recept
Dec 2011
9. Preparing an Oncology folder & information pack for each new patient, and admission
form for admitting patients.
10. Familiarisation with all medical insurance schemes available and liaison with the insurers
regarding authorization & any change to patient treatment protocols.
11. To enter charges on Apas system & prepare invoices to insurance companies
12. To deal with calls at reception areas (main and OPD) and use paging system.
13. To make patient appointments as necessary and obtain results as needed.
14. To assist in medical records.
15. To be included in the OPD late clinic rota.
16. General office duties and assistance in other areas should the need arise.
Additional information
To be aware of and adhere to:
Health and Safety at Work Act.
Company policies and guidelines.
Disciplinary/Grievance Procedure.
Fire Action Policy.
Infection Control Policy.
No Smoking Policy.
To read and sign all policies issued to the department in accordance with the Care Standards
Act 2000.
This list is not to be regarded as exclusive or exhaustive as there may be other duties and
requirements associated with the post, which you may be called upon to perform from time
to time.
This job description does not constitute a contract of employment and may be
amended occasionally to take account of the changing needs of the organisation.
Pt lias/recept
Dec 2011
PERSON SPECIFICATION
Patient Liaison Officer/Receptionist
REQUIREMENTS
Education & Qualifications
Experience
ESSENTIAL
Good standard of general
education
General knowledge of sales
ledger procedures
DESIRABLE
Previous reception & sales
ledger experience.
Experience of working in a
healthcare / hospital setting.
Knowledge & Skills
Basic IT skills
Personal Attributes
Enthusiastic/highly
Sense of humour
motivated
Organised approach to work.
Excellent communication
skills
Good at prioritising.
Good telephone manner
Excellent attention to detail
Flexibility
Remain calm under pressure
Work successfully as part of
a small team
Pt lias/recept
Dec 2011
Working knowledge of
Microsoft Word