PLEASE NOTE THAT THIS POST IS OPEN TO NHS EMPLOYEES ONLY
IT STRATEGIC BUSINESS UNIT (SBU)
IT BUSINESS PARTNER (ITBP)
Band 8B – Salary Scale: £46,154 - £57,069 PER ANNUM
Location – Various NSS Locations/ Flexible
As a vital part of NHS Scotland, NHS Na tional Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.
The core purpose of the IT SBU is the provision of high quality IT services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in
Scotland.
As a result of increased Demand for NSS IT services, particularly within the Health and Social
Care Integration arena, it is necessary to strengthen our relationship with our existing and new customers by the introduction of an IT Business Partner in this area.
As an ITBP you will be responsible for ensuring that our customers IT needs are understood and delivered effectively. You will support the translation of IT Demand into solutions that add value and provide best value for money.
You will be a key player in the development of the Business IT function and the planning and overall development of the IT SBU.
Applications are invited from individuals who have experience in managing relationships with customers, managing through a period of change and who are committed to service excellence and improvement.
Our benefits package includes final salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Interested applicants are encouraged to contact the Associate Director, Business IT, Stewart
MacDonald, for an informal discussion about the post. Telephone contact: 0131 275 6336.
For an application pack please complete the online application form on the SHOW website www.jobs.scot.nhs.uk
. Ref G23798 Please note that CV’s may not be submitted as a fully completed application form is a pre-requisite.
PLEASE NOTE THAT THIS POST IS OPEN TO NHS EMPLOYEES ONLY
Further information on NSS is available from: www.nhsnss.org
Closing date for completed applications is 12 noon 8 th July 2014
Please note only those applicants called for an interview will be contacted. If you have not received a response within 4 weeks of the closing date, please assume that you have been unsuccessful on this occasion.
NHS National Services Scotland is the common name of the Common Services Agency for the Scottish Health Service.
NHS National Services Scotland is an equal opportunities employer. andidates with disabilities who meet the minimum selection criteria will be guaranteed an interview.

NATIONAL SERVICES SCOTLAND
PERSON SPECIFICATION
Post:
AfC Band / Grade:
IT Business Partner
Band 8b
SBU:
Location:
IT
Various across NSS
Person Specification Essential
Qualifications /
Training
Skills
Educated to Degree level (or equivalent) in an IT or other relevant discipline.
Demonstrable experience of managing IT project and service delivery
Well developed leadership, interpersonal and motivational
Desirable
ITIL/ PRINCE2 practitioner qualifications
BCS membership
Experience /
Knowledge
Aptitude / Personal
Qualities
Other Requirements /
General skills
Ability to manage change
Highly developed analytical and judgemental skills
NHS and NSS IT systems
Proven understanding of how IT adds value to the business
Experience in project, financial and personnel management.
Flexibility and personal resilience
Ability to present complex information to a broad range of audiences.
Demonstrable record as a team player
Demonstrable commitment to CPD for personal and staff development.
Experience of networking with a range of colleagues from different disciplines organisations and
Ability to travel within the NSS premises

JOB DESCRIPTION
1. JOB DETAILS
Please complete all details below apart from the job reference and note that the job holder(s) should not be named on this form. It is intended that job descriptions will be anonymous for banding purposes. The AfC Team will devise a confidential system to link job holders with their job descriptions and accordingly will complete the job reference.
Job Title:
Immediate Senior Officer/Line Manager:
Department(s):
Senior Department Manager (IT Business
Partner)
Head of Service – NSS Business IT
Division:
Job Reference:
IT SBU
2. JOB PURPOSE
Fulfil role of IT Business Partner for an assigned NSS SBU, NSS Corporate Functions or strategic new business area within the IT SBU.
Provide advice, guidance and local governance on SBU / functional strategic IT demand, plans and service requirements. Monitors and manages provision of all IT SBU services to assigned IT
SBU customer base against agreed plan, cost and quality indicators.
Develop and deliver SBU or functional IT strategy and roadmap ensuring that overall IT architecture and solutions support current and future business plans and priorities for assigned customer..
Lead any dedicated Business IT Solutions Team, internal and external IT suppliers in the delivery of high quality, effective and value for money IT services targeted at meeting business need within assigned customer base.
Responsible for all aspects of the design, development, operation and management of several large scale NSS and/or National level services or software applications.
Accountable for deciding the course of action to resolve complex, contentious issues within the department area and responsible for communicating decisions to NSS senior managers.
3. DIMENSIONS

The post holder will lead a large scale / strategic department or service area within the IT SBU service delivery areas, comprising up to 35 or more staff (may be directly reporting or assigned from elsewhere in NSS IT SBU and/or third party IT suppliers).
The post holder has delegated responsibility for a revenue budget in excess of £1.0m in year.
Responsible for the design, development, operation and management of several large scale
NSS and/or National level services or software applications (may be managed directly or via other NSS IT SBU departments and/or third party IT suppliers).
Staffing may include IM&T consultants, IT Contracts Specialists, IT Programme managers, Business Analysts, IM&T Architects,
Information Governance experts, IT Developers, Testers, and IT Support Specialists/staff.
Customers include: NSS SBUs, NSS Support Functions, Scottish Gov Health Directorates, NHS Boards
(and other NHS Organisations), Local Authorities (including Council, Fire, Ambulance, Education and
Police); other partner organisations, the public, commercial organisations and research bodies. Also includes counterparts in other UK country national eHealth delivery organisations.
For new projects, a level of workforce flexibility will be required and it is expected that staff from other IT SBU service areas and from other NSS SBU’s will work jointly in short life teams, as necessary. The post-holder must manage the conflicting demands that this entails, negotiating and influencing customers in terms of timescales and deadlines.
4. ORGANISATION CHART
5. ROLE OF THE DEPARTMENT
The role of the IT SBU is to support the NHS Scotland national eHealth agenda through the effective delivery of IM&T products and specialist services that will enable clinical process and efficiency improvements across Scotland. The core remit is focused on the management and delivery of IM&T services focused on the development and enablement of national level business and clinical capabilities. This includes the delivery of IM&T services, systems, data and contracts which enable cross-Board/ boundary integration, workflow, information sharing, cost efficiency realisation and collaboration.
IT SBU has of the order of 350 staff, approximately 260 based in Edinburgh and 90 based in
Glasgow where national level software application products are developed, maintained and supported. IT SBU is currently involved in over 50 projects and programmes in support of eHealth across NHS Scotland.
– The vision of the orga nisation is ‘To be valued as a trusted, integral IT services partner’
– The mission of the organisation is ‘To deliver high value national and specialist IT

services which maximise health and financial impact’
– The purpose of the organisation is ‘To provide high value shared services, enable national level IM&T capabilities and cross- Board/ boundary collaboration’
The service model is focused on the following key areas:
> Architecture & Consulting
Providing focused IM&T expertise and advice to eHealth and business communities
> Contract & Vendor Management Services
Managing 3rd party national level eHealth suppliers end-to-end
> Programme & Project Management
Scalable and adaptable delivery of eHealth initiatives at national level.
> Solutions Design, Development, Integration & Maintenance
Bespoke systems development, maintenance and support
> National Solutions Accreditation & Testing
Assuring inter-operability of the national architecture
> Solution Stewardship / Service Management
Managing service de livery assurance for systems after ‘go live
> Infrastructure Management
Managing the delivery of customer service, LAN, desktop and other infrastructure services
IT SBU works in partnership with a wide range of organisations – NSS, NHS Scotland NHS Boards,
Hospitals, Primary Care Practitioners, Community Health Partnerships, Local Authorities, Scottish
Government Directorates, Other UK eHealth agencies, and major IM&T product and service providers operating in the Scottish public sector.
6. KEY RESULT AREAS

 Responsible for NSS SBU or functional IT strategy and roadmap ensuring that overall IT architecture and solutions support current and future business plans and priorities for assigned customer.
 The provision of advice, guidance and local governance on SBU / functional strategic IT demand and the development of agreed IT delivery plans and service requirements for assigned customer base.
 Ensure that the IT SBU portfolio of services is delivered in line with the IT SBU Service
Level Agreement and overall IT service delivery plan for assigned customer.
 Liaising with business SBU colleagues to anticipate and help channel IT Demand appropriately through the IT SBU. Use this insight to contribute to development of overall
NSS IT strategy and plan.
 Accountable for the technical and commercial design of major IT information systems, solutions and contracts underpinning the work of the NSS IT SBU.
 Responsible for the management of the design, development, test, implementation and support of major IT information systems and solutions across the NSS.
 Constantly review external sources and network with peers in the both the public and private sectors to maintain depth of knowledge in the specialist field.
 Plan the multiple activities required to meet the annual objectives of the Department.
Delegate responsibilities for projects and coordinate activities within the Department and across the IT SBU. A significant part of this work will include the adjustment of individual plans across a wide spectrum of projects to avoid contention. Manage cross-project risks for strategic projects; escalate these risks and issues as required to ensure quality and progress.
 Participate in the development of a set of standard operating procedures (SOPs).
Continuously review policies and procedures, implementing improvements as required.
Action performance and risk management, and monitor activities to ensure Department objectives are met.
 Deal with highly complicated issues by making decisions and giving instruction, often under pressure, where no precedent exists and relevant facts and consequences may be unknown. Access to advice may be available rarely .
 Develop, motivate and monitor staff within the Department to ensure that individual and collective objectives are achieved and an acceptable workplace climate is sustained.
 Define training programmes for the Department and monitor staff development. Manage contentious or sensitive staff issues within the Department.
 Evaluate and consolidate highly complex information and present this technically complex information to a wide range of technical and non-technical audiences in a manner which ensures understanding.
 Implement IM&T investment at Department level. Manage budgets for operations and projects to deliver Department objectives. Responsible for the procurement of goods and

services required within the Department, with subsequent payment authority.
 Advanced keyboard skills are required, with frequent need for accuracy.
7. ASSIGNMENT AND REVIEW OF WORK and DECISIONS AND JUDGEMENTS
The Senior Department Manager (ITBP) reports to the Head of Service (Business IT).
The Head of Service delegates responsibilities to the Senior Department Manager based on annual objectives set out in the IT Business plan and appropriate timescales are agreed. The
Senior Department Manager then sets and monitors targets for staff in the Department in order to achieve them. Objectives are reviewed quarterly.
The post holder’s workload derives from the management of activities within the Department.
The Senior Department Manager is required to set priorities for activities within the
Department in order to meet these demands. He/she must apply initiative to prepare for and resolve difficulties within the Department and instigate action to prevent recurrence.
The Senior Department Manager must work closely with the other IT Managers to ensure overall IM&T objectives are met.
8. COMMUNICATIONS AND RELATIONSHIPS
Internal
Direct reporting on both an informal and formal basis to the Head of Service (Business IT) to update on key performance indicators, and the status of the Department.
Direct liaison with Director, senior managers and other department managers across the IT
SBU on implementation and business issues associated with projects and activities within the
Department.
Direct contact on both an informal and formal basis with NSS SBU / Functional Directors,
Heads of Service and other business managers to understand and discuss current issues and ongoing initiatives.
External.
Liaison with the Scottish Executive and NHS Scotland Boards and other Public Sector bodies as required.
Direct management of external consultants and 3 rd party service providers.
Alignment with respective customer business representatives specifically around management of the IT SLA
Liaison with peers in the public and private sectors to maintain depth of knowledge in the specialised field.

9. MOST CHALLENGING PARTS OF THE JOB

Balancing priorities and activities within the Department to ensure timely delivery of major IT systems and solutions while providing maintenance and support of existing business-critical applications.

Training, coaching, mentoring and managing staff to maximise potential and increase efficiency and effectiveness.

Keeping up-to-date and advising on new and emerging technologies while ensuring the strategic direction of the Department is in line with overall NHS and NSS IM&T strategies.

Ensuring stakeholder expectations are managed in this rapidly developing environment.
10. SYSTEMS
The primary responsibility of the post holder is the delivery of SBU wide Information Systems and
Development / Maintenance Services delivered to the various Functions and SBUs across NSS.
This includes planning of requirements, agreements on architectural solutions and the oversight of delivery to end-customers.
Current national level systems under NSS Business IT management include ( but not restricted to) all practitioner payment / control systems, all blood product related control systems, epidemiology monitoring systems, logistics management systems, clinical / business information analysis systems and general business admin systems. The post holder ensures that all IT SBU provided services match NSS customer requirements and are delivered in line with all architectural, commercial, security, patient and other data confidentiality requirements, as well as meeting audit and other service quality review targets.
Responsible for the design, development, test, implementation, maintenance and support of major IT information systems and solutions across the agency incorporating: operating systems (e.g. Unix, Linux and NT); database and warehousing software (e.g. Oracle, SQL
Server); web technologies (e.g. JSP, ASP, Java, Apache and Tomcat); web services monitoring (e.g. Big Brother and Nagios); Business Information software (e.g.
BusinessObjects, Crystal Reports); communications infrastructure (e.g LANs, WANs and associated security hardware); desktop application support (e.g. Microsoft Office suite), backup and recovery procedures (e.g. Commvault) and Helpdesk support (e.g. Assyst).
Use of NSS financial reporting systems to monitor budgets and to provide transparency of

national level IT spending to Scottish Government and eHealth governance groups across
Scotland. Use of national level procurement systems as required to manage IT systems purchasing and payment transactions.
Ensure staff work, store and transmit data in accordance with data protection, freedom of information and confidentiality principles.
11. PHYSICAL, MENTAL, EMOTIONAL EFFORT
Physical Effort
 Required to attend frequent meetings, which involves sitting in a restricted position for prolonged periods of time.
 Considerable amount of time spent working on PC.
Mental Effort
 Ability to concentrate for prolonged periods of time despite occasional interruptions, e.g. when reviewing multi-layered, complex systems design.
 Ability to make rational decisions when resolving conflict situations.
 Ability to foresee situations of potential stress or conflict within the Department and mange staff and the situation accordingly.
Emotional effort
 Ability to deal with staff performance and disciplinary matters
 Ability to keep one’s own emotions under control when dealing with conflict situations in a pressured environment.
 Ability to cope well with single point pressure.
 Demonstrated tolerance of different attitudes.
 Ability to cope with unexpected problems and take responsibility.
12. ENVIRONMENTAL/WORKING CONDITIONS & MACHINERY AND EQUIPMENT
Exposure to unpleasant working conditions is rare.
Standard shared/open plan office conditions and equipment.
Advanced keyboard skills are required, with frequent need for accuracy.
Driving may be required throughout Scotland, which can be for extended periods of time in adverse traffic conditions.
13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
Educated to degree level with an appropriate postgraduate qualification in an IT, Business
(e.g. MBA) or other technical / management discipline, or equivalent experience (at least 8 years in IT role).
The Senior Department Manager must have at least 3 years experience as technical authority within the specialist area, and at least 3 years’ experience working in a management role within Information Technology. A strong commercial background / experience in a technical environment is also highly desirable.
A working knowledge of NHS infrastructure and/or systems is highly desirable.

The Senior Department Manager will have excellent communication and interpersonal skills and will have the ability to effectively lead and motivate staff. The ability to liaise effectively with senior internal NHS managers and senior external managers is essential.
Proven customer facing skills and the ability to work well under pressure are also essential qualities for the post.
14. JOB DESCRIPTION AGREEMENT
A separate job description will need to be signed off by each jobholder to whom the job description applies
Job Holder’s Signature:
Head of Department Signature:
.
Date:
Date:
HR Department will check job description format and content and then send the job description to the AfC Team
HR Representative’s Signature:
Date:
JOB DESCRIPTION ADDENDUM
ADDITIONAL ITEMS (to add specific technical, managerial requirements for the actual role)
DECISIONS AND JUDGEMENTS
SYSTEMS
EQUIPMENT AND MACHINERY
Job Holder’s Signature
Line Managers Signature
HR Representative’s Signature
Date:
Date:
Date:

Summary of Key Terms and Conditions of Post
Division/Department:
Location:
IT STRATEGIC BUSINESS UNIT
Various NSS Locations/ Flexible
Job Title & AfC Pay Band: IT Business Partner 8 B
Salary/Salary Scale: £46,154 - £57069 per annum
Conditions of Service: Your terms and conditions of service are in accordance with the Agenda for Change Terms and Conditions Handbook .
Agenda for Change comprises a National pay system and job
Hours of Duty: evaluation scheme for the Health Service, a harmonised set of terms and conditions of employment and a Knowledge and
Skills Framework.
The standard full-time hours for NHS staff are 37.5 hours, exclusive of meal breaks, normally to be worked over 5 days per week. The hours of this post are 37.5.
Annual Leave: The annual leave arrangements are: o 27 days (202.5 hours) on commencement o 29 days (217.5 hours) after 5 years’ service o 33 days (247.5 hours) after 10 years’ service.
8 public and statutory holidays are also available within the leave year.
Superannuation:
Scotland who are be enrolled
All new entrants to NHS National Services aged sixteen but under seventy five will automatically as a member of the NHS Superannuation
Scheme (Scotland). The pension scheme is provided by the exceeds
Scottish Public Pensions Agency. This scheme is a
Qualifying pension scheme, which means it meets or
The government’s new standards. All benefits including life
SPPA
Insurance and family benefits are explained on the
Website www.sppa.gov.uk
For further information on

the
Membership benefits, contributions, or how to opt out of
Scheme, please refer to the enclosed factsheet “Auto
Enrolement.
Medical Assessment: Appointment to this post will be subject to satisfactory medical clearance. The successful candidate will be required to complete a pre-employment health declaration form and, where appropriate, undergo a health assessment by the
Occupational Health Service. Summary of Key Terms and
Conditions of Post (cont.)
Knowledge and Skills The NHS Knowledge and Skills Framework applies
Framework: to all jobs covered by Agenda for Change. Under the
Knowledge and Skills Framework, staff will have annual development reviews, which will result in the production of a personal development plan.
There is equal access to training for all staff.
Equal Opportunities Policy: NSS is an Equal Opportunities employer and the policy applies to all aspects of employment.
Smoking Policy: NSS operates a No Smoking Policy.
Right to Work in the UK In accordance with the Immigration, Asylum and Nationality
Act 2006, NHS National Services Scotland has a legal obligation to ensure that it does not employ anyone who has not been granted the relevant permission to work in the UK.
We are therefore required to check the entitlement to work in the UK of all prospective employees.
All shortlisted applicants will be asked to produce specific original documentation plus a photocopy when attending interview.
Applications from candidates who require a Tier 2
Certificate of sponsorship will only be considered if no suitable UK or EEA national is identified for this post.

STAFF BENEFITS PACKAGE
Working for the NHS provides individuals with excellent career prospects and access to a wide range of jobs. NHS National Services Scotland employs approximately
3,500 staff working in a number of locations across Scotland.
Some of the benefits of working for NHS National Services Scotland are:-

A minimum of 27 days annual leave (pro rata) increasing with service

Eight public holidays (pro rata) per year

Access to flexible, family friendly working arrangements

Membership of the NHS Scotland superannuation scheme. Membership also includes a lump sum death in service benefit.

Excellent training and development opportunities

Season Ticket Loan Scheme

Childcare Voucher Scheme

Cycle to Work Scheme

Access to national and local staff discounts and promotions

Occupational Health Service

Employee Counselling Service