Business Manager (ASO5)
DEPARTMENT OF PLANNING, TRANSPORT AND
INFRASTRUCTURE
ROLE STATEMENT
Business Manager
Transport Services Division
Statewide Operations & Programs Directorate
Field Services Section
Classification Level ASO5
ANZSCO Code
5121
Organisation Overview
The Department of Planning, Transport and Infrastructure (DPTI) serves the South
Australian community by enabling the safe and efficient movement of people and
freight across the state and facilitating development of the State’s infrastructure, in
accordance with South Australia’s Strategic Plan and the State Infrastructure Plan.
Transport Services Division
This division manages, controls, maintains, upgrades and operates state-owned road
and marine transport assets; manages traffic on the arterial road network; provides
services to plan and deliver state transport infrastructure projects; and contributes to
the development of transport and road safety policy. It also researches materials,
processes and technologies to increase the safety, effectiveness and efficiency of the
state’s transport infrastructure and services.
Role Overview
The Business Manager is accountable to the Manager, Field Services for:

providing a comprehensive, timely and quality administrative and business
support service;

reviewing, developing and implementing efficient and effective administrative
procedures and systems for the section with a focus on continuous
improvement and customer service;

managing, coordinating and providing leadership to business support staff
attached to the section;

managing the timely preparation of the section’s internal and external general
correspondence to a high standard;

coordinating the section’s performance reporting, people management,
OHS&W and procurement processes.
The Business Manager has a key role to oversee and direct process improvement
teams to help them achieve business goals and constructive change.
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Business Manager (ASO5)
The Business Manager:

reports to the Manager, Field Services;

has line supervision of a range of business support officers;

works closely with other administrative and business support staff in the
Directorate/Division;

has close working relationships with unit and group managers, staff in
Corporate and Common Support groups and the Operations Support Section
and the Organisational Development Section;

liaises with customers and stakeholders both internal and external to the
Agency, including other Government Agencies, Local Government, trade
product and other suppliers and consultants and contractors.
Key Outcomes
1)
Manage the provision of a range of business support functions to the
Field Services Section including: 
Business Systems

Human Resource Management

Procurement

Business Planning

Risk Management
 General Administration
by: a)
contributing to the development, preparation, communication, monitoring
and evaluation of the Section’s Business Plan;
b)
leading the review, development and implementation of efficient and
effective Section administrative strategies, processes and systems that
are consistent with the department’s policies and guidelines, with a focus
on continuous improvement, risk management and customer service;
c)
providing a range of business planning/management advisory services,
including facilitating business improvement in the full range of business
support functions;
d)
assessing needs and the development, implementation and maintenance
of workforce planning/reporting systems and procedures;
e)
managing systems and procedures for the performance management
and training/ development of staff;
f)
ensuring that risk associated with the provision of services and relevant
external statutory reporting is identified and managed appropriately;
g)
providing specialist advice, including that relating to delegated authorities,
determinations, circulars and regulations;
h)
coordinating and reporting on Individual Development Plans;
i)
liaising with Corporate Information Communication Technology (ICT)
Services on matters relating to ICT applications including the provision of
advice on the procurement of software, hardware and other ICT assets;
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Business Manager (ASO5)
2)
3)
4)
j)
coordinating the effective processing of the Section’s correspondence
including independently investigating and replying to more complex
matters, preparation of briefings, reports and correspondence;
k)
managing and improving various Section management and administrative
systems, including records management, asset management and
reporting systems;
l)
participating in relevant committees/work groups and strategic planning
activities;
m)
participating as a member of the Section’s management team and
working in partnership with the Directorate and/or Divisional OHS&W
Coordinator(s) to establish and maintain a systematic approach to
OHS&W, congruent with the department’s objectives for OHS&W.
Assist with the implementation and monitoring of various change
initiatives and management strategies including continuous improvement
of quality systems, practices and procedures within the section by:
a)
participating in the review of practices, procedures and systems relating
to change management;
b)
assisting with the maintenance of the section’s quality management
system;
c)
undertaking, as an individual or team member, minor research, project
work and policy/procedure development.
Contribute to the achievement of the section’s goals and objectives by:
a)
providing a range of support services to the section manager and
relevant committees/working parties;
b)
undertaking special projects and investigations including preparing
written reports with recommendations on matters that may be complex
and sensitive;
c)
coordinating the efficient and timely provision of periodic section
performance reports as required.
Ensure effective supervision and management of business support
services to the section by:
a)
developing a method of operation within the business support group
which is responsive to the needs of the section;
b)
providing leadership, direction and supervision to business support staff;
c)
undertaking performance management processes with staff and ensuring
that their training and skill development needs are addressed;
d)
preparing and maintaining induction information for new staff;
e)
ensure that a safe and healthy work environment, free from discrimination
is provided for employees by:

implementing departmental human resource policies

ensuring that the principles of Equal Employment Opportunity, Customer
Service and Ethical Conduct are a normal part of doing business

managing industrial relations issues appropriately as they arise.
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Business Manager (ASO5)
Special Conditions
Out of hours work may be required.
A current driver’s licence is highly desirable.
Location is at Walkely Heights in metropolitan Adelaide.
Essential Selection Criteria
Qualifications / Licences
Person Capabilities
a)
Sound experience in providing a range of business and project support to
senior staff, including preparation of correspondence, minutes and reports and
preferably involvement in business planning, change and human resource
management processes.
b)
Proven high level organisational and administrative capabilities including
proven skills in determining priorities, working collaboratively and negotiating
with others, providing efficient services in an environment of high volumes of
work and competing priorities.
c)
Sound knowledge of administrative policies, procedures, instructions, quality
and risk management and processes of Government.
d)
Well developed interpersonal skills and the ability to communicate (verbally and
in writing) consult and negotiate with people both internally and externally to
the organisation, and to gain their support and co-operation.
e)
Demonstrated ability to work independently and as an effective team member
under limited direction, exercise initiative and judgement to determine priorities
and organise activities to provide efficient services within achieve agreed
objectives and timeframes, and respond positively with enthusiasm to
challenging work environments.
f)
Strong ability to research and investigate information, exercise sound
judgement in the application of policies and procedures and provide practical
solutions to problems or issues that may arise.
g)
Demonstrated commitment to the principles and practices of Equal
Employment Opportunity, Customer Service, Ethical Conduct, and an
understanding of, experience in, and ability to manage to the spirit and
principles of the Premier’s Safety and Wellbeing Declaration and the legislative
requirements of the Occupational Health Safety and Welfare Act 1986, utilising
AS/NZS ISO31000:2009 Risk Management, or to an equivalent set of
standards.
Delegate Approval of Role Statement
___________________
Name
Document #: 6974105 Version: 1
___________________
Title
_______________
Signature
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Date
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