Absence, Health and Productivity Services
Manufacturing Successes
Situation
How Zurich Helped
Results
A manufacturer of large earth
Our Absence, Health and Productivity
Since the inception of the program,
moving and mining equipment had
team helped the customer implement
they have experienced a significant 12
an on-site occupational health
and administer a successful return to
percent drop in severity of workers
department which evaluated injuries
work program that included
compensation claims.
and referred employees for
components for pre-injury, injury
appropriate treatment. Their
management, safety initiatives and
approach to accommodate
return to work. Zurich assisted in this
employees in the past had not been
effort by developing the RTW policy
consistent. The risk engineer asked
and communication materials. Zurich
Absence, Health and Productivity
also assisted in the RTW program
Management to help them establish
implementation and training. This
a successful and consistent
program has been broadly accepted
program.
and is now part of their corporate
culture.
Situation
How Zurich Helped
Results
Zurich identified an opportunity to
Zurich assisted the customer by
The success resulted in a 32 percent
work with a manufacturer and
developing a customized return to work
drop in lost time claims from the time
supplies company with building
program and assisted in the successful
the return to work program was
materials. The company wanted to
implementation and training of the
implemented as well as a 30 percent
establish a formal return to work
program. Communication materials
drop in net incurred lost time claims.
program due to inconsistencies in
were developed and a communications
their current return to work process
plan was developed. Zurich also
and how it was administered.
developed job descriptions with
physical job demands for this customer.
Situation
How Zurich Helped
Results
A valve manufacturing company
The team collaborated with the broker
The introduction, development, and
operates autonomously from
and customer to target and develop risk
implementation of these programs for
location to location. The customer
reduction strategies. They developed a
this customer helped contribute to a
requested assistance from Zurich
formal absence management program
60 percent decrease in claim
with implementing an effective
including a customized stretching
frequency and nearly a 70 percent
absence management program to
program to implement at the targeted
reduction in severity at this location
include a customized stretching
location. The team also provided
over a two-year period.
program and a wellness program.
consulting to the customer and assisted
One location in particular
them in understanding and developing
experienced the highest frequency
an overall strategy to address
and severity compared to all other
employee wellness.
locations. As a result, this location
was the focus for immediate service
from the Absence, Health and
Productivity team.
Situation
How Zurich Helped
Results
A large distributorship providing
The Absence, Management and
After implementation of a formal
diesel engine repair and parts had a
Productivity team worked with the
program, claim frequency was
return to work program in practice,
customer to develop a customized
reduced by 55 percent within one
but was lacking a formal return to
return to work program to help
year. Medical costs decreased by 39
work and injury management
compliment the company's current
percent within one year as well. In
program.
practices. The team also worked
addition, there was a reduction in lost
closely with the customer to develop
work day claims during that same
transitional work assignments in key
period.
areas.
Situation
How Zurich Helped
Results
A manufacturer of precast concrete
Zurich's Absence, Health and
As a result, claim frequency and
and related fabricated steel products
Productivity team helped the customer
severity are both trending downward
needed guidance in developing a
develop and implement a formal return
for this customer, and they have been
company return to work program.
to work program. Zurich also
introduced to tools and resources to
The customer did not have a formal
developed formal job descriptions with
help them better manage their return
injury management/return to work
physical job demands that were used to
to work process.
program policy in place, and return
better communicate job information of
to work issues were becoming too
injured employees to health care
timely and overwhelming for one
providers. Zurich also introduced the
person to manage.
customer to eZ Transition, a Zurich etool provided to workers' compensation
customers that allows them to assess
and develop return to work tools and
resources for their company.
Situation
How Zurich Helped
Results
A unionized steel manufacturer
Zurich worked with the customer to
The customer's program was
initially implemented a return to work
create a cross-functional team that
successfully re-implemented with
program but eventually stopped the
understood and supported a formal
support from a collaborative team
program due to lack of support. As
return to work process. The team
including the customer's senior
a result the company observed a
created a formal return to work
management, the broker and the
dramatic increase of OSHA
process, job descriptions with physical
Zurich team. These efforts resulted in
recordables, workers' compensation
demands, transitional work
a decrease in claims of over 20
costs and lost time injuries. Due to
assignments, and a comprehensive
percent, a decrease in cost per claims
this concern by senior management,
training and implementation process.
of over 60 percent and a drop in lost
the company asked for Zurich's
The company then reintroduced the
days over 10 percent.
assistance in formalizing and re-
program companywide.
implementing the return to work and
injury management program.
This is intended as a general description of certain types of risk engineering services available to qualified customers through Zurich
Services Corporation. Zurich Services Corporation does not guarantee particular outcomes and there may be conditions on your
premises or within your organization which may not be apparent to us. You are in the best position to understand your business and
your organization and to take steps to minimize risk, and we wish to assist you by providing the information and tools to assess your
changing risk environment.