TITLE: Area Manager
RESPONSIBLE TO:
HOURS OF WORK:
Regional Manager
35 hours per week (flexibility of working outside these hours is required to meet the needs of post)
1.
PURPOSE OF THE JOB
1.1 During and following graduation from the 12 month Area Manager Training
Programme you will be fully engaged in and working closely with Kumon Instructor franchisees within a pre determined geographical area supporting them to fully succeed in their business in line with Kumon instructional and operational qualities and objectives.
1.2 Through regular visits and Individual Meetings by various other means of communication you will provide hands-on and practical support to the franchisee as well as mentoring, coaching and training them to ensure they exceed theirs and
Kumon’s agreed short, mid and long term business plans, including working to agree targets such as growth and retention.
1.3 You will also review and provide support and guidance in the assessment of franchisee performance by providing suggestions and advice on how Kumon franchised Instructors can manage their Kumon study centres more productively, whilst at the same time resolve problem areas, assess market conditions and create initiatives and strategies to build brand awareness.
1.4 You will be instructionally proficient in the Kumon method and support franchised
Instructors in their instructional development.
1.5 You will motivate and promote a culture of self-development, encouraging new ideas and initiatives to guarantee the overall success of the franchisee business.
2. DUTIES AND RESPONSIBILITIES
2.1 To fully engage in and successfully graduate from the 12 month Area Manager
Training Programme.
2.2 In conjunction with the franchisee, to proactively and effectively implement all aspects of developing a Kumon study centre, ensuring that all centres in the geographical area reach and maintain the expected Kumon instructional and operational quality standards enabling them to meet growth and achievement targets.

2.3 To initiate, develop and maintain effective professional and supportive working relationships with all franchised Kumon Instructors throughout assigned geographical area.
2.4 To consistently maintain an effective and regular study centre visit schedule with all franchisees in your assigned geographical area and to provide timely and detailed centre information to franchisee and line manager i.e. current performance levels, proposals and guidance information on improvement areas as well as detailed strategic improvement and development plans where necessary.
2.5 As well as regular study centre/franchisee visits you will also be required to engage in all other aspects of study centre activities which include but are not limited to conducting student enrolments, attendance and providing support to franchisees in their study centre events i.e. award ceremonies and national campaign initiatives.
2.6 To be a accountable and responsible for managing your own geographical area requirements in line with Kumon Educational policies, procedures and objectives.
2.7 To develop, present and implement a full area annual strategy and action plan to senior management and ensure that its objectives are fully met within the agreed timescales.
Regular Communication
2.8 To proactively and consistently provide exceptional support and guidance for franchisees. Including but not limited to offering them tactics and advice on achieving targets, local advertising options; centre promotion, improving student retention and growing their study centre etc.
2.9 To be responsible on an ongoing basis for organising and facilitating training/workshops, presentations and meetings for franchisees in an effective timely manner that meets the needs of both the franchisee and Kumon Educational.
2.10 To effectively monitor franchisee study centre performance regarding the conduct of the franchisee and most importantly the delivery of Kumon Method and use of the
Brand and to draw any concerns to the Regional Manager’s attention immediately.
2.11 To operationally manage a Kumon Centre as an Instructor and or Class Assistant, for a period of time or as and when required.
2.12 To work and liaise closely with other Kumon Associates within your own and other teams to develop effective systems and good practice in order to improve study centre development and Kumon instructional indices.
2.13 To seek up to date and suitably relevant advice and guidance from other internal
Kumon teams and or external agencies in order to provide practical guidance and support to franchisees in a variety other business areas including but not limited to
Marketing, Human Resources, Finance, Logistics etc.
2.14 To effectively oversee franchisee study centre closures and take-overs within your geographical area in conjunction with other relevant internal stakeholders.

2.15 To regularly liaise and work closely with the Regional Manager and or the senior management team to identify any issues and concerns regarding study centre development within your geographical area to develop and implement positive change as and when required.
2.16 To be assigned in project work as and when required i.e. organising franchisee workshops, meetings and organising and co-ordinating franchisee events on a local and national level such as the franchisee Instructor conference.
2.17 To assist and support franchisees to complete the Kumon programme, through proficiency in Kumon worksheets.
2.18 To work closely with and support franchisees in nurturing high student achievers through to completion of the Kumon programme.
2.19 To work as part of the Regional team on all matters in relation to Instructor support
2.20 To build and maintain your own thorough Kumon product knowledge through regular and timely self-completion of Kumon worksheets and any other relevant training required.
2.21 To be proactive and committed to an ongoing programme of professional selfdevelopment.
2.22 To produce, monitor and review accurate records including statistical information as and when required.
2.23 To attend supervision, training and meetings as and when required. There may be a necessity for these to be outside of normal working times and at weekends for which TOIL time would be awarded.
2.24 To work with, abide to and positively promote all Kumon Educational policies and/or procedures including but not limited to, health and safety matters.
2.25 To carry out all reasonable duties as and when requested by your line manager or any other senior management member.
This job description outlines the general ways in which it is expected you will meet the overall requirements of this post.
The list of tasks is not an exclusive one and duties may be varied from time to time.
This job description is subject to regular review.
Revised October 2011

PERSON SPECIFICATION
Area Manager
ATTRIBUTE ESSENTIAL
EDUCATION

A bachelor degree or equivalent such as Professional Graduate Certificate in
Education (UK)

Proficiency in Maths
EXPERIENCE

Fluent in both written and verbal English

Proven and successful experience in a corporate environment

Experience of preparing, managing and monitoring imaginative & innovative projects and/ or work programmes that meet & exceed targets.
DESIRABLE


Masters degree
Experience of working within a franchising and or educational environment.

Understanding the need for budgetary management

Demonstrable experience of displaying an innovative mindset to spot new/different opportunities and or ways of working

Strong presentation and communication skills

Strong negotiation skills

Experience of working to deadlines and managing varied tasks within workload.
HOW
‘ESSENTIAL’ ASSESSED

Certificate/documentation provided

Certificate/documentation provided

Kumon Maths test conducted

At interview/s

At interview/s and reference follow up

At interview/s

At interview/s

Interview process – through presentation assignments

At interview/s

At interview/s

PERSONAL
ATTRIBUTES
 Strategic thinker
 Tenacious and focused
 Autonomous and driven
 Creative and innovative
 Highly influential

Professional manner, enthusiastic, positive, motivated, diplomatic and patient.

Self-starter, determination and passion for self development.
KNOWLEDGE
& SKILLS

Highly credible professional with a credible and engaging personality

Presentation skills

A strong and confident influencer who utilises all appropriate methods to engage and bring positive change to the area.

Understanding concepts and ethos of lifelong learning and development.

Ability to work as a team member whilst at the same time, effectively work autonomously.

Ability to motivate, organise and effectively lead/guide people and projects as and when required.

Ability to manage and schedule large and varied workloads.

Experience of and/or knowledge of Kumon
Educational

Working knowledge of local educational system (England,
Scotland, Ireland) including key stages of the education curriculum.

Practical understanding of franchise businesses.

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

Throughout recruitment process

GENERAL
INTERESTS

Ability to organise and prioritise a busy work schedule under time pressure.

Computer literate in a variety of packages including Word, PowerPoint and Excel

Full clean drivers licence and ability to drive.

Appreciation of Customer Care.

On occasion, can be varied & un-social hours (including evenings & weekends) therefore a flexible approach to working hours

A passion for self development

Positive and caring interest in children and their capabilities.

An interest in current trends in education.

Organisation of children’s events, summer camps etc.

Throughout recruitment process

Throughout recruitment process

Documentation provided

Throughout recruitment process

At interview/s

At interview/s

At interview/s