Role Preparation for Health Advisors – Handling Medicines Calls
Introduction to Medicines Calls for Health Advisors
Workshop 1 – Annotating Medicines Calls
For each of the medicines questions below decide which tag, P4Q, M1, M2 or M3
you would assign before adding the call to the National Health Information Queue.
Question
1
I missed a dose of my usual blood
pressure tablet yesterday. Should I
take two now?
2
I take the contraceptive pill and
have been given antibiotics for a
chest infection. Will my pill still
work?
I missed my contraceptive pill for
two days. Do I need the ‘morning
after’ pill?
3
4
Which travel vaccinations do I need
for Saudi Arabia?
5
I’ve taken two doses of my
antidepressant instead of one? Will
I be OK? I’m really worried I’ve
taken an overdose.
Is there a late-night pharmacy in my
area?
6
7
8
Tag
Reason
I’ve just picked up a prescription for
my elderly mother. Her usual
medicine is Hydralazine. This
packet says Hydroxyzine. Is it the
same thing?
What are the side effects of antimalarial tablets? I’m going on
holiday in two months time.
Role Preparation for Health Advisors
September 2007
Role Preparation for Health Advisors – Handling Medicines Calls
Introduction to Medicines Calls for Health Advisors
Question
9
Can I give my daughter Nurofen®
and Tixylix®?
10
Where can I get my repeat
prescription?
11
The doctor has given me coamoxiclav tablets for a throat
infection. I can’t swallow very well.
Is it ok to crush the tablets?
My wife and I are due to have our
flu jabs next week. Will it be safe
with the other medicines we take?
12
13
14
15
16
Reason
I gave my baby Calpol® after his
first vaccinations at two months old.
He is now 9 months old. If he
needs Calpol® again should I buy a
new bottle?
My baby is due to have the MMR
vaccination. What are the risks?
I’m thinking of trying to get
pregnant. I read that folic acid is
important. Can you give me some
information?
I’m breastfeeding my baby. Is it OK
to take something for my hayfever?
17
What is the best time of day to take
my cholesterol medicine?
18
I read in the paper that statins
cause muscle damage. I don’t want
that to happen to me so should I
stop my tablets? I’m very scared
now.
I am thinking of buying some herbal
tablets for my arthritis. Will it be ok
with the tablets the doctor gave me?
19
Tag
Role Preparation for Health Advisors
September 2007
Role Preparation for Health Advisors – Handling Medicines Calls
Introduction to Medicines Calls for Health Advisors
Question
20
I need ‘the morning after pill’.
Where can I get it?
21
I want to buy some muscle building
tablets from the Internet. Will they
work?
22
Is it safe to use head lice treatment
for all the family?
23
I take a herbal remedy, Valerian, to
help me sleep. Can I still have a
glass or two of wine?
24
One of my children has worms. Do
we all need to take tablets?
25
My husband uses oxygen and his
cylinder is running low. How do I
get another one? I’m starting to
panic.
My parents are planning a weekend
away. My mother is in a wheelchair
and takes oxygen. Can we get a
smaller cylinder for use during her
trip?
The label on my medicine usually
says Thyroxine. This time it says
Levothyroxine. I think someone has
made a mistake. If they have I will
be making a complaint. I’m very
angry.
The nurse is due to give my
husband an injection for his prostate
cancer next week. Will there be any
side effects?
26
27
28
Tag
Reason
Role Preparation for Health Advisors
September 2007