B MILES
Arlington, VA 22203-4004
SUMMARY
Almost ten years on-site at the Department of Education supporting the integration of
Assistive and Adaptive Technologies including support of Section 508 and Section 504,
as Subject Matter Expert and Senior Systems Engineer. Support the integration of screen
reader software, voice recognition software, TTY Services and other assistive and
adaptive hardware and software. More than twenty years experience in leadership,
technical systems support, customer service, user training and operations management in
large and small environments including on-site at a Federal Agency and with Information
Technology companies. Skilled liaison coordinating projects between technical groups,
customers and vendors.
EXPERIENCE
CSC (Computer Science Corporation)
2005 - Current
U.S. Department of Education
Assistive Technologies Senior Systems Engineer/Subject Matter Expert/Team Lead
Senior TTY services administrator and TTY services architect. The “Go To” Person.
Work closely with OCIO Management and other Agency Office Management.
Sit on the Change Review Control Board and provide Section 508 assistance. Submit
System Change Requests. Draft Root Cause Analysis, Standard Installation Procedures
and Standard Operating Procedures for Assistive Technologies.
Track multiple projects using CA Unicenter help desk tracking system and MS-Excel.
Administer Outlook Exchange Assistive Technologies Customer Data Base, Assistive
Technologies Exchange Public Folders and Assistive Technologies Windows 2000
Servers. Maintain assistive technology demonstration lab and test area.
Research assistive technology solutions including video relay solutions.
Send out TTY text broadcasts to deaf hard of hearing users to parallel telephony voice
broadcasts. Setup emergency notification TTY services call in system, IAM-OKED.
Provide Tier III support to Tier II and Tier I technicians for escalated Assistive
Technologies integration and support issues.
Design, configure and support assistive technology remote access systems.
Manage assistive technology customer database with more that than 500 users.
Help manage assistive technology assets including hardware and software.
Support applications inclusive of but not limited to: NexTalk, JAWS, ZoomText, Dragon
Naturally Speaking, Access-A-Phone.
HTML programming updating Intranet ConnectED.
Chaired support team peer recognition review board. Assisted with transition of contracts
to ensure customer service maintained.
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SAIC (Science Applications International Corporation)
2000 - 2005
U.S. Department of Education
Assistive Technologies Senior Systems Engineer/Subject Matter Expert/Team Lead
Same as listed above with position with CSC.
Track multiple projects using HEAT help desk tracking system and MS-Excel.
Administer Outlook Exchange Assistive Technologies Customer Data Base, Assistive
Technologies Exchange Public Folders and Assistive Technologies Windows 2000
Servers.
Audited department TTY numbers and manual TTY devices and then updated them with
automated network TTY services.
Helped test JAWS screen reader on Terminal Service clients.
Helped make sure a TTY device was set up at disaster recovery facility.
Helped with implementation of MS Exchange Outlook Web Access Basic to support
Section 508 and ensure remote assistive technology users would have access.
Assisted with transition of contracts to ensure customer service maintained.
BTG
1997 - 2000
U.S. Department of Education
1998 - 2000
Assistive Technologies Senior Systems Engineer/Subject Matter Expert/Team Lead
Same as listed above with position with SAIC.
Reported to Deputy Program Manager.
Developed TTY services requirements with-in the department.
Setup assistive technology demonstration at the White House.
Setup assistive technology and Section 508 demonstrations for several Federal
conferences.
Setup assistive technology and Section 508 testing demonstration Internet Cafe at FOSE.
Assisted with Section 504 needs assessments. Assisted with Section 508 testing.
Helped setup Section 508 testing scheduling process.
Setup assistive technology demonstration center and Section 508 testing lab. Architect,
administer, monitor and support an enterprise integrated TTY telephony system. Setup
and manage installation share points, data and printer shares on network.
Setup client network version of JAWS screen reader for training and testing.
Provided TTY services support as part of Y2K emergency preparedness.
Project Lead Outlook Client Regional Rollout
Oversaw Outlook client rollout to 10 regional offices while leading one team and
overseeing two others. Reported daily to agency project coordinator. Met weekly with
OCIO Management to discuss status.
Project Lead Information Technology Relocation
Oversaw Information Technology disconnect/reconnect of approximately 2500 pieces of
equipment to refurbished building. Completed project below projected cost. Received
recognition awards from OM and OCIO for excellent performance. Met with weekly with
OCIO, OM and other Agency management offices.
Project Manager Assistant/Network Engineer
1997
B MILES
3COM/US ROBOTICS
Federal Proposal Engineer
ZENITH DATA SYSTEMS/VERITECHNOLOGY ELECTRONICS
Senior Bid, Applications Engineer/Program Manager
Bid, Applications Engineer/Program Manager
Sales Contracting
Technical Engineer Consultant, Customer Assistance Center
Heath/Zenith Computers
Marketing Support Specialist
Operations Manager
Associate Manager
Assistant Manager
Manager Trainee
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1998
1987 - 1997
1996 - 1997
1995 - 1996
1992 - 1995
1991 - 1992
1990 - 1991
1989 - 1990
1988 - 1989
1987 - 1988
IDELMAN TELEMARKETING, Omaha, Nebraska
Computer Generalist, Client Services Department
1986 - 1987
WATS TELEMARKETING, Omaha, Nebraska
Division of American Express Corporation
Sales Auditor, Client Services Department
1985 - 1986
EDUCATION
MBA - Olivet Nazarene University - Kankakee, Illinois
Post-Graduate work - University of Nebraska, Omaha, Marketing & Operations
Management
BS Computer Science/Mathematics - Buena Vista College, Storm Lake, Iowa
Minor: Business & Education
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PROFESSIONAL DEVELOPMENT
MCP – Microsoft Certified Professional
Project Management Institute (PMI) Training
Toastmasters International – Advanced Speaker/Leader, Past Area Governor
"A +" Service Certification; Hewlett Packard Desktop Publishing
Apple/Macintosh: Sales, Product and Technical Training
International Travel Cultural Diversity Training
Improv Communication Training
COMPUTER SKILLS
Various Assistive Technologies including: JAWS, ZoomText, NexTalk
Microsoft Operating Systems: Windows 2000/2003 Client/Server, NT, XP, 98. 95, 3.2x
MS-DOS
Applications: Microsoft Office Suite 2003, 2000, XP, 98, 95; Lotus, PageMaker,
WordPerfect, Novell Netware, Informix Smart-Ware Integrated Office Suite
Mainframe: Assembler, COBOL, PASCAL, C, BASIC, VAX VMS (College)
Macintosh: Operating Systems, Software and Hardware
SECURITY CLEARANCE
Public Trust: 6 C
PUBLIC SERVICE
President of Board - EnDependence Center of Northern Virginia (ECNV) - Center for
Independent Living
Manager – Private Message Board for support and information of rare genetic disease.
Arlington Jaycees
B MILES
REFERENCES
References Available on Request
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