B MILES Arlington, VA 22203-4004 SUMMARY Almost ten years on-site at the Department of Education supporting the integration of Assistive and Adaptive Technologies including support of Section 508 and Section 504, as Subject Matter Expert and Senior Systems Engineer. Support the integration of screen reader software, voice recognition software, TTY Services and other assistive and adaptive hardware and software. More than twenty years experience in leadership, technical systems support, customer service, user training and operations management in large and small environments including on-site at a Federal Agency and with Information Technology companies. Skilled liaison coordinating projects between technical groups, customers and vendors. EXPERIENCE CSC (Computer Science Corporation) 2005 - Current U.S. Department of Education Assistive Technologies Senior Systems Engineer/Subject Matter Expert/Team Lead Senior TTY services administrator and TTY services architect. The “Go To” Person. Work closely with OCIO Management and other Agency Office Management. Sit on the Change Review Control Board and provide Section 508 assistance. Submit System Change Requests. Draft Root Cause Analysis, Standard Installation Procedures and Standard Operating Procedures for Assistive Technologies. Track multiple projects using CA Unicenter help desk tracking system and MS-Excel. Administer Outlook Exchange Assistive Technologies Customer Data Base, Assistive Technologies Exchange Public Folders and Assistive Technologies Windows 2000 Servers. Maintain assistive technology demonstration lab and test area. Research assistive technology solutions including video relay solutions. Send out TTY text broadcasts to deaf hard of hearing users to parallel telephony voice broadcasts. Setup emergency notification TTY services call in system, IAM-OKED. Provide Tier III support to Tier II and Tier I technicians for escalated Assistive Technologies integration and support issues. Design, configure and support assistive technology remote access systems. Manage assistive technology customer database with more that than 500 users. Help manage assistive technology assets including hardware and software. Support applications inclusive of but not limited to: NexTalk, JAWS, ZoomText, Dragon Naturally Speaking, Access-A-Phone. HTML programming updating Intranet ConnectED. Chaired support team peer recognition review board. Assisted with transition of contracts to ensure customer service maintained. B MILES PAGE 2 SAIC (Science Applications International Corporation) 2000 - 2005 U.S. Department of Education Assistive Technologies Senior Systems Engineer/Subject Matter Expert/Team Lead Same as listed above with position with CSC. Track multiple projects using HEAT help desk tracking system and MS-Excel. Administer Outlook Exchange Assistive Technologies Customer Data Base, Assistive Technologies Exchange Public Folders and Assistive Technologies Windows 2000 Servers. Audited department TTY numbers and manual TTY devices and then updated them with automated network TTY services. Helped test JAWS screen reader on Terminal Service clients. Helped make sure a TTY device was set up at disaster recovery facility. Helped with implementation of MS Exchange Outlook Web Access Basic to support Section 508 and ensure remote assistive technology users would have access. Assisted with transition of contracts to ensure customer service maintained. BTG 1997 - 2000 U.S. Department of Education 1998 - 2000 Assistive Technologies Senior Systems Engineer/Subject Matter Expert/Team Lead Same as listed above with position with SAIC. Reported to Deputy Program Manager. Developed TTY services requirements with-in the department. Setup assistive technology demonstration at the White House. Setup assistive technology and Section 508 demonstrations for several Federal conferences. Setup assistive technology and Section 508 testing demonstration Internet Cafe at FOSE. Assisted with Section 504 needs assessments. Assisted with Section 508 testing. Helped setup Section 508 testing scheduling process. Setup assistive technology demonstration center and Section 508 testing lab. Architect, administer, monitor and support an enterprise integrated TTY telephony system. Setup and manage installation share points, data and printer shares on network. Setup client network version of JAWS screen reader for training and testing. Provided TTY services support as part of Y2K emergency preparedness. Project Lead Outlook Client Regional Rollout Oversaw Outlook client rollout to 10 regional offices while leading one team and overseeing two others. Reported daily to agency project coordinator. Met weekly with OCIO Management to discuss status. Project Lead Information Technology Relocation Oversaw Information Technology disconnect/reconnect of approximately 2500 pieces of equipment to refurbished building. Completed project below projected cost. Received recognition awards from OM and OCIO for excellent performance. Met with weekly with OCIO, OM and other Agency management offices. Project Manager Assistant/Network Engineer 1997 B MILES 3COM/US ROBOTICS Federal Proposal Engineer ZENITH DATA SYSTEMS/VERITECHNOLOGY ELECTRONICS Senior Bid, Applications Engineer/Program Manager Bid, Applications Engineer/Program Manager Sales Contracting Technical Engineer Consultant, Customer Assistance Center Heath/Zenith Computers Marketing Support Specialist Operations Manager Associate Manager Assistant Manager Manager Trainee PAGE 3 1998 1987 - 1997 1996 - 1997 1995 - 1996 1992 - 1995 1991 - 1992 1990 - 1991 1989 - 1990 1988 - 1989 1987 - 1988 IDELMAN TELEMARKETING, Omaha, Nebraska Computer Generalist, Client Services Department 1986 - 1987 WATS TELEMARKETING, Omaha, Nebraska Division of American Express Corporation Sales Auditor, Client Services Department 1985 - 1986 EDUCATION MBA - Olivet Nazarene University - Kankakee, Illinois Post-Graduate work - University of Nebraska, Omaha, Marketing & Operations Management BS Computer Science/Mathematics - Buena Vista College, Storm Lake, Iowa Minor: Business & Education B MILES PAGE 4 PROFESSIONAL DEVELOPMENT MCP – Microsoft Certified Professional Project Management Institute (PMI) Training Toastmasters International – Advanced Speaker/Leader, Past Area Governor "A +" Service Certification; Hewlett Packard Desktop Publishing Apple/Macintosh: Sales, Product and Technical Training International Travel Cultural Diversity Training Improv Communication Training COMPUTER SKILLS Various Assistive Technologies including: JAWS, ZoomText, NexTalk Microsoft Operating Systems: Windows 2000/2003 Client/Server, NT, XP, 98. 95, 3.2x MS-DOS Applications: Microsoft Office Suite 2003, 2000, XP, 98, 95; Lotus, PageMaker, WordPerfect, Novell Netware, Informix Smart-Ware Integrated Office Suite Mainframe: Assembler, COBOL, PASCAL, C, BASIC, VAX VMS (College) Macintosh: Operating Systems, Software and Hardware SECURITY CLEARANCE Public Trust: 6 C PUBLIC SERVICE President of Board - EnDependence Center of Northern Virginia (ECNV) - Center for Independent Living Manager – Private Message Board for support and information of rare genetic disease. Arlington Jaycees B MILES REFERENCES References Available on Request PAGE 5