JOB DESCRIPTION
Job Title:
Health Informatics Unit (HIU) programme coordinator
Grade:
E
Post Number:
CEE276
Department:
Care Quality Improvement Department
Job Context:
The Royal College of Physicians plays a pivotal role in setting the
standard of medical practice and, through a variety of activities,
influences the quality of medical practice. It conducts
examinations, carries out training, education and research
activities and advises the Government and the profession on
health and medical matters.
The Care Quality Improvement Department aims to support
physicians, their teams and the NHS to deliver high quality clinical
care. It delivers an ambitious work programme via its constituent
units and their work programmes:
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National Clinical Guidelines Centre (NCGC): evidencebased guideline development.
The Clinical Effectiveness and Evaluation unit (CEEu):
national comparative audits and quality improvement
programmes.
The Future Hospital Programme (FHP) working to deliver
the model for the hospital of the future.
The Health Informatics Unit (HIU): developing standards
for record keeping and new technologies, exploring the
use of routinely collected data.
The Accreditation Unit, running schemes to assess the
quality of clinical services.
The HIU works in four main areas:
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Leading the development and implementation of
professional standards for record keeping practice and
structured clinical documentation
(https://www.rcplondon.ac.uk/resources/standardsclinical-structure-and-content-patient-records).
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Promoting and advising on safe and effective use of new
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medical informatics technologies.
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Leading work to establish health informatics as a subspecialty and the inclusion of good record keeping and
informatics skills in the general medical curriculum and
continuing professional development.
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Exploring the use of routinely collected data to support
clinicians.
This role will sit within the Care Quality Improvement
Department, based in London at the Royal College of Physicians.
Purpose and Scope:
A Programme Coordinator is required to be responsible for the
coordination of the work programme of the HIU. This will include
providing support to the broad range of projects contained
within the HIU work programme.
The role is outward facing and will require contact with both
internal and external stakeholders – at a trust, national and
international level – and the maintenance of effective
stakeholder relationships to ensure the programme’s positioning
for success.
The post holder will be supported by the HIU team and be
required to deliver results within a specified area, subject to
occasional checks and supervision. This may involve dealing with
complex information accurately and methodically and support of
HIU budget management. The work will involve:
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Research, including literature reviews
Data analysis and reporting
Meeting, event and workshop organisation and coordination
High level of administrative skills (including document
management, minute taking, document drafting, and proof
reading)
Communicating clearly both orally and in writing to a wide
audience, including clinicians and senior managers.
Reports to:
HIU Programme Manager
Works closely with:
All members of the Health Informatics Unit consisting of the
programme manager, project manager, and the clinical leads
Colleagues within the Care Quality Improvement Department and
RCP
Healthcare professionals and patients
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Major
Responsibilities:
Key responsibilities (not in priority order) are:
1. Project coordination of activities within the contract
deliverables and under the direction of project manager(s)
and programme manager, which will include:

Literature review and research of topics and policy as
required
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Liaising with the programme and project manager to
identify any deviations from the project plan/ budget and
associated risks
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Being the first point of contact for project related email
and telephone enquiries and escalating appropriately
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Ensuring that the administrative side of the projects’
governance structure (such as regular steering group and
other meetings) is in place and maintained, as well as any
project-specific systems
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Developing systems (in collaboration with the project and
programme manager) to store information and facilitate
unit communication with key project stakeholders,
including development and maintenance of project and
programme databases. Ensuring accuracy of information
entered into and extracted from these systems.
2. Unit Co-ordination for the HIU team, which will include:
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Supporting the organisation and delivery of meetings,
national conferences and workshops (including room
bookings, associated catering and facility coordination
and correspondence with stakeholders to arrange
travel and accommodation)
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Processing invoices in line with the RCP finance policy
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Carrying out general administrative duties, including
drafting correspondence; PowerPoint presentations,
and diary and inbox management
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Setting up and working within appropriate
administrative systems
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Co-ordinating day-to-day operational activities for the
HIU
3. Communication and engagement activities of the HIU in
conjunction with CQID and RCP Communications, including:

Implementing and monitoring project communication,
under the direction of project and programme managers.
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Drafting newsletters, summaries, social media etc. as
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appropriate to inform stakeholders
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Contributing to, producing and disseminating other
project related documentation
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Contributing to other communications activities such as
proof reading and collating information
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Updating project and programme web pages
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Recording and monitoring communication
4. General responsibilities

Contribute to the work of the Care Quality Improvement
Department and wider RCP activities
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Adhere and comply with the provisions of the RCP’s
health and safety policy
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Adhere and comply with the provisions of the RCP’s
information governance policy
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Undertake all duties in compliance with the rules and
regulations encompassing equal opportunities.
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Ensure that documentation is branded consistently and in
line with RCP and scheme requirements. Ensuring a high
quality of presentation for all documents.
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Carry out any other duties as may be reasonably expected
and which are commensurate with the level of the post
Terms and Conditions
Salary Scale
E
Annual Leave
27 days annual leave plus statutory holidays (full-time)
Other Benefits:
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35 hour week
Pension Scheme
Free staff restaurant
Interest-free Season ticket loan (on completion of
probation)
Maternity Policy
Kidsunlimited Childcare Vouchers
Learning Support
Occupational Health Services
Discounted gym memberships with local gyms
Cycle to Work Scheme
Use of Facilities (e.g. library)
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In addition to the benefits set out above, the RCP complies
with all statutory rights; details of which can be found at
http://www.berr.gov.uk/employment/
Full details on any of the above benefits can be gained from
the HR Department upon request or, following employment,
via the College Intranet.
In consultation with staff, benefits and policies may be
reviewed and changed over time.
The RCP operates a “No Smoking” policy
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PERSON SPECIFICATION
Position: HIU programme coordinator
Job Number: CEE276
Department: Care Quality Improvement Department
Date: August 2015
General and Professional Education
Application
Interview
Essential
Good A level results or equivalent
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Office administration experience
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Desirable
Degree level or equivalent
Experience
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Application
Interview
Experience of office administration to include booking
meetings, accommodation and travel
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Experience of managing diaries
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Experience of decision-making and working on own
initiative
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Experience of organising conferences, workshops and
meetings
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Experience of data handling, analysis and management,
including statistical techniques
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Essential
Demonstrable motivation as a self starter with the
ability to prioritise and manage a varied workload
Experience of research methods including carrying out
qualitative and quantitative data analysis; drawing
conclusions and presenting findings
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Desirable
Experience of administration in a healthcare or related
context
Experience of quality and informatics agenda in the NHS
Experience of working in a rapidly changing
environment
Competencies
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Application
Interview
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Essential
Excellent IT skills (Microsoft Office including Word,
Excel, Powerpoint and Outlook Calendar)
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High level of administrative skills, including minute
taking, document drafting and proof reading
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Good written and oral communication skills
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Good record-keeping skills
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Uses a systematic approach to planning and organising,
including working to deadlines
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Application
Interview
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Good attention to detail
Tact and instinct for diplomacy
Confidence in engaging with external contacts
Desirable
Knowledge of healthcare in the NHS and the
independent sector
Job circumstances
Essential
Flexibility of hours may be required in times of peak
activity
Draws attention to emerging issues so that decisions
can be made about how to address them and keeps
colleagues and stakeholders informed of progress
Acknowledges the reasons and benefits of change and
responds to it positively
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Seeks and considers feedback from others
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Values different approaches that others bring, seeking
ways to maximise the benefits of multiple perspectives
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Endeavours to keep people well informed and
celebrates successes
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Is clear about targets and success measures and
maintains focus on both immediate and longer term
tasks, striving for successful completion
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Can make suggestions for the conversion of ideas to
action plans that move projects forward
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