AACN Roadmap for Implementing Change: Alarm Fatigue Change is a fact of life, and that can be a good thing. Taking something we’ve learned—such as new evidence-based care practices—and introducing it in our workplace to enhance patient care and to improve outcomes is a change for the better. However, change is often a difficult process. The AACN Roadmap for Implementing Change is a tool intended to assist you in sharing and implementing new learning and practices in your unit and hospital. This Roadmap serves as a guide to assess your unit’s level of readiness for change and to identify strategies for implementation. It is best used once you and your team have determined a specific practice or area to change. Action Steps Supporting Resources Key Stakeholders Unit and Staff Assessment Change Readiness Assessment Assess your unit’s structure and readiness to support change. Schedule a meeting of key stakeholders. Discuss the reason for the assessment. Distribute the Assessment tool—set a completion date for one week. Schedule a follow-up meeting to discuss the results and to determine the level of engagement. AACN Roadmap for Implementing Change: Alarm Fatigue 1|Page Copyright © 2013 American Association of Critical-Care Nurses Administrative sponsor(s) (e.g., Chief Nursing Officer, Director of Nursing, Vice President of Quality) Key medical staff member(s) (e.g., Unit Medical Director, Lead Intensivist) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s) Others as identified or needed Action Steps Supporting Resources Assess current knowledge of alarm fatigue and alarm safety. Schedule a meeting of identified stakeholders (3 or 4). Discuss the reason for completing the Gap Analysis (e.g., What is the problem we are trying to solve?). Distribute the Analysis tool—set the completion date for one week. Schedule a follow-up meeting to discuss results, determine practice gaps, and identify the high-priority needs. Discuss the journal article on alarm fatigue from AJCC. Evaluate results of assessments. Formulate the team. Gather all assessments, and determine change readiness and areas targeted for change. Identify change strategies based on the assessments. Unit Gap Analysis Survey Monkey survey Informal discussion Performance improvement (PI) data Discuss at journal club: Graham K, Cvach M. Monitor alarm fatigue: standardizing use of physiological monitors and decreasing nuisance alarms. Am J Crit Care 2010; 19(1):28-34; quiz 35. Doi:10.4037/ajcc2010651 Discussion at unit council meeting Discussion with unit leadership (Nurse Manager, Clinical Nurse Specialist, Physician Director) Engaging PI or Quality, Risk, and Clinical Engineering departments AACN Roadmap for Implementing Change: Alarm Fatigue 2|Page Copyright © 2013 American Association of Critical-Care Nurses Key Stakeholders Administrative sponsor(s) (e.g., Chief Nursing Officer, Director of Nursing, Vice President of Quality) Key medical staff member(s) (e.g., Unit Medical Director, Lead Intensivist) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s) Others as identified or needed Direct care frontline staff nurses Nurse Manager Clinical Nurse Specialist Nurse Practitioner(s) Quality improvement teams Risk management staff member(s) Clinical (biomedical) engineering staff member(s) Physician(s) Other members of the multidisciplinary team (as determined by the change initiative) Action Steps Supporting Resources Key Stakeholders Determine Change Strategies Readiness Level: Low Raise awareness, advocacy. Readiness Level: Medium Provide education. Information sharing Email blast (see sample) Posting flyers Journal club article and discussion questions (see sample) Huddle (see sample script) Newsletter write-up (see sample) AACN Practice Alert™ Telling peers All “Low” level resources PowerPoint teaching presentation (see sample) “Lunch & Learn” Staff meeting Poster presentation Competency Day Compliance audit AACN Roadmap for Implementing Change: Alarm Fatigue 3|Page Copyright © 2013 American Association of Critical-Care Nurses Direct care frontline staff nurses Clinical Nurse Specialist Nurse Educator Physician(s) Nurse Manager Clinical (biomedical) engineering staff member(s) Risk management staff members Quality improvement teams Nurse Educator Advanced Practice Nurse(s) Nurse Manager Direct care frontline staff nurses Physician(s) Clinical (biomedical) engineering staff member(s) Action Steps Supporting Resources All “Low” and “Medium” level resources Forming or participating on a committee Evidence-based project initiation Identification of a leadership champion Interprofessional taskforce Sample Improvement Plan: Alarm Safety Readiness Level: High Implement the change initiative. Key Stakeholders Administrative sponsor(s) Key medical staff member(s) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s) Measure Success Evaluate efforts: Awareness and advocacy level. Monitoring dialogue Discussion at a future staff meeting or huddle Unit Quality Improvement Team Direct care frontline staff nurses Evaluate efforts: Education level. Knowledge checks Competency validation Assessment of the use of audit tools AACN Roadmap for Implementing Change: Alarm Fatigue 4|Page Copyright © 2013 American Association of Critical-Care Nurses Unit Quality Improvement Team Nurse Manager Clinical Nurse Specialist Nurse Educator Action Steps Supporting Resources Key Stakeholders Evaluate efforts: Implementing change level. Compliance audits Quality indicators (i.e., patient outcomes) Satisfaction: staff, patient, team Length of stay Cost Evaluate efforts: Sustained change over time. Regular monitoring of outcomes Reporting outcomes to unit leadership Continually auditing for compliance Re-educating, as needed AACN Roadmap for Implementing Change: Alarm Fatigue 5|Page Copyright © 2013 American Association of Critical-Care Nurses Administrative sponsor(s) Key medical staff member(s) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s) Administrative sponsor(s) Key medical staff member(s) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s) Action Steps Supporting Resources Key Stakeholders Disseminate Findings Share learning. Discussion at organizational acute and critical care team meetings Sharing with other units and/or organizational practice councils Hospital newsletter Poster presentation or educational session at local or national professional meetings Submission of findings for publication Sharing with others on the NTI Network’s NTI ActionPak discussion group Administrative sponsor(s) Key medical staff member(s) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s) Celebrate Success Determine meaningful recognition. Scaling the recognition for the level of success Evaluating recognition mechanisms Involving staff in selecting recognition methods AACN Roadmap for Implementing Change: Alarm Fatigue 6|Page Copyright © 2013 American Association of Critical-Care Nurses Administrative sponsor(s) Key medical staff member(s) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s) Action Steps Tell AACN your story. Supporting Resources Submitting a poster or abstract for presentation at NTI Submitting a manuscript for publication to Critical Care Nurse or AJCC Sending an email to practice@aacn.org AACN Roadmap for Implementing Change: Alarm Fatigue 7|Page Copyright © 2013 American Association of Critical-Care Nurses Key Stakeholders Administrative sponsor(s) Key medical staff member(s) Patient Safety Officer/Risk Manager Nurse Manager Clinical Nurse Specialist Nurse Educator Direct care frontline staff nurses Monitor/telemetry technicians Clinical (biomedical) engineering staff member(s) Information technology staff member(s)