City Regeneration
City Development
Cultural Development Services
Post title: Senior Visitor Centre Officer
Job no: 8112
Salary £22,001 - £23,473 Per Annum pro rata (subject to moderation and pay
review)
Contract:
Permanent 26 hours per week including regular weekend and Bank
Holiday working.
Main duties:



To provide a wide range of information and tourism products to visitors
Provide day to day co-ordination for the TIC front line staff
To support the development of the retail sales culture.
Essential Criteria
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Extensive practical experience in Tourist Centre operation
Substantial experience in retail environment
Ability to co-ordinate front line staff to deliver excellent services
Ability to manage conflicting and competing priorities effectively
Proven record on achieving income targets
Ability to communicate clearly and effectively
For an informal discussion about the post please contact David Clark, Town Hall &
Visitor Centre Team Leader on 01865 252559 or email dclark@oxford.gov.uk
Closing Date: Friday
3 July 2009
Disabled Applicants who meet the essential criteria on the Person Specification
will be invited to interview
Oxford City Council is not currently licensed as a sponsor and cannot employ migrant
workers outside the European Economic Area and Switzerland under the Point Based
System rules, issued by the UK Border Agency.
Full details of the posts above, including application forms & job
descriptions are available on-line to download at
www.oxford.gov.uk
For an application pack by post please contact 01865 252258
E-mail: recruitment@oxford.gov.uk
oxford city council is currently undergoing job evaluation
Valuing differences and making equal opportunities a reality
OXFORD CITY COUNCIL
CITY REGENERATION
Executive Director: Melbourne Barrett
City Development
FURTHER PARTICULARS FOR THE POST OF SENIOR VISITOR CENTRE
OFFICER (2 Posts)
The specific details of the post are as follows:GRADE:
6
SALARY:
£22,001 – £23,473 (subject to job evaluation
exercise)
POST NUMBER:
8112
HOURS OF DUTY:
The hours of work are based on 26 hours per week.
Exact times to be worked are to be agreed with your
manager.
The City Council is involved in serving the public and
as part of your duties you may be required to
undertake work and attend meetings outside normal
office hours. A sessional fee, overtime, or time off in
lieu may be available on these occasions in
accordance with the conditions of the scheme.
Payments for childcare responsibility may be claimed.
REPORTING TO:
Tourist Information Centre Supervisor
OTHER INFORMATION:
This is a permanent pensionable post
Relocation expenses are not payable for this post.
Two references are required.
The Council has a childcare voucher scheme.
Employees who pay a registered childcare provider
may be able to make tax and National Insurance
savings on some or all of their childcare costs.
The Council’s normal retirement age is 65. In line
with the Age Discrimination Legislation exemptions
the Council does not accept applications from people
over 65yrs of age or who are within 6 months of our
normal retirement age.
This authority is under a duty to protect the public
funds it administers, and to this end may use the
information you provide on your application form for
the prevention and detection of fraud. It may also
share this information with other bodies responsible
for auditing or administering public funds for these
purposes. For further information, see
http://www.oxford.gov.uk/privacy
CLOSING DATE:
Completed application forms should be returned to
Human Resources, Town Hall, St Aldate’s, Oxford,
OX1 1BX by no later on 4.30pm on Friday 3 July
2009
Applicants please note that if you have not received
notification from us within 3 weeks of the above
closing date, please assume that your application has
not been successful on this occasion.
UK BORDER AGENCY
Oxford City Council is not currently licensed as a
sponsor and cannot employ migrant workers outside
the European Economic Area and Switzerland under
the Point Based System rules, issued by the UK
Border Agency.
FURTHER PARTICULARS
The postholder must at all times carry out their duties and responsibilities with due
regard to the Council’s Equal Opportunities and Health and Safety Policies.
Oxford City Council aims to recruit, retain and develop a committed and diverse
workforce. Criminal records will be taken into account for recruitment purposes only
when the conviction is relevant. Unless the nature of the work demands it, you will not
be asked to disclose convictions that are unspent under the Rehabilitation of Offenders
Act 1974 (ROA 74). Having an unspent conviction will not necessarily bar you from
employment. This will depend on the circumstances and background of your offence.
Certain positions within Oxford City Council meet the requirements in respect of
exempted questions under the Rehabilitation Act 1974 (ROA 74) because of the nature
of the work involved. Where posts meet these requirements, the successful applicant
will therefore be subject to a criminal record check from the Criminal Records Bureau
before appointment is confirmed. This will include cautions, reprimands or final
warnings as well as convictions.
A copy of the Council's Policy on the Employment of People with Criminal Records is
included in the application pack.
SPECIFIC DUTIES AND RESPONSIBILITIES
Job Title:
Job purpose:
Senior Visitor Centre Officer

To provide a wide range of information and tourism products in response to
enquiries from members of the public and local tourism trade requiring
assistance in person, by telephone, letter and electronic mail.

To provide day to day co-ordination for the front line staff at the Tourist
Information Centre.

To support the development of the retail sales culture.

To support the administrative and operational requirements of the Centre.
The post holder will be responsible for: 1. Overseeing the day-to-day operation of the Centre and monitoring staff in all
aspects of their duties.
2. Ensuring adequate cover at the Centre for all opening times reporting any
problems to the TIC Supervisor.
3. Ensuring effective communication within the Centre team.
4. Responding to day-to-day enquiries from members of the public and local
tourism trade and maintaining a welcoming centre with appropriate information
available at all times.
5. Supporting and developing the retail sales culture of the Centre staff.
6. Shop stock including ordering, checking deliveries, pricing and stocking display
shelves. The identification of new products to offer on sale to visitors to the
Centre and the confirmation of invoices to the line manager to authorise
payment.
7. Regular shop stock takes and reporting any deficiencies to the TIC Supervisor.
8. Ensuring that all TIC staff are conversant with the shop stock available and
trained to sell and stock display shelves as necessary.
9. Cashing up daily cash up balancing money/cheques/credit cards. Investigate any
discrepancies in line with procedures.
10. As required by the TIC Supervisor preparing takings for banking and bank in
line with accountancy procedures.
11. Identifying marketing and advertising opportunities for the Centre.
12. Using the software systems available for the operation of the Centre including
Destination Management System and ensuring that staff is competent in their
use of the systems.
13. Compiling and recording statistical information as required.
14. Carrying out the duties and responsibilities with due regard to the Council’s
Equal Opportunities and Health and Safety Policies and ensuring the Centre
staff are aware of their responsibilities in these areas.
15. Any other administrative or operational duties commensurate with the post
holder’s grade necessary to support the working of the Centre.
Along with other members of the Centre staff the post holder will be responsible for the
opening, securing and responding to emergency call out procedures for the Centre.
The post holder will be required to wear issued uniform appropriate to the Centre.
PERSON SPECIFICATION
Job Title:
Senior Visitor Centre Officer
Grade:
6
Post No: 8112
Essential/
Desirable
Method:
Application (A)
Interviewed (I)
Test (T)
E
A
E
AI
Computer literate to be able to operate
effectively office and specialist TIC
software systems and to oversee and
advise staff in the systems use.
Knowledge
Up-to-date working knowledge of tourism
development
E
AI
D
AI
Knowledge of the marketing uses of
databases and customer relationship
packages.
D
AI
An understanding of local government and
of the social policy issues to be faced in a
multi-cultural city.
An understanding and commitment to
diversity and community cohesion
An ability to speak one major language in
addition to English, or a commitment to
gain a language qualification.
Key competencies
Ability to deal with health and safety
requirements.
Ability to develop individuals to promote
high performance and innovation.
Ability to co-ordinate a team of frontline
staff to deliver excellent services.
Ability to deal with conflicting and
competing priorities effectively, keeping
team performance on track
Proven record in achieving sales income
targets.
Ability to communicate clearly and
D
AI
E
AI
E
A
E
AI
E
I
E
I
E
I
E
AI
E
I
Experience
Extensive practical experience of day-today activities in a tourist information centre.
Substantial experience in retail
environment including stock management,
display and sales technique and operation
of electronic cash machines.
effectively.
A good listener who consults well.
Qualifications
GCSE standard or equivalent with passes
in English and Mathematics
NVQ in a relevant tourism or sales subject.
Evidence of continuing professional
development
E
I
E
A
D
A
E
AI