INTRODUCTION Manchester House is a half-way house run by the John Howard Society of Victoria. It is located near downtown Victoria and is within walking distance to a considerable number of city resources. Staff are from varied backgrounds and have a good understanding of some of the problems that are faced in starting a new life on the street. We try to provide an atmosphere that is relaxed and supportive. A person is accepted as a resident at Manchester because we have decided to sponsor him in his efforts at this point in his sentence. We try to give him every opportunity to complete a successful parole. However, each person is accountable for his own choices, and success is ultimately up to him. As a half-way house we are equipped to help with the transition that takes place between the institution and the street. Residents can get the most benefit from this resource by using the time spent in the house to build a solid final release plan. During this period a resident can build financial resources and community contacts, get established at work or at school, begin to socialize and generally become re-acquainted with life in the community. A conditional release to the community offers more freedom of movement and choice. The staff at Manchester will always try to respect your privacy and your right to make your own decisions within the bounds of our contract with CSC. This contract basically requires us to be aware of your where-abouts in the community at all times. Because of this, you are required to sign in and sign out every time you enter or leave the house and we have strict curfews that must be maintained. Some residents are required to report to the police once a month and there is an expectation that you will not abuse substances while living at the house. This is because the transition period is a stressful one, even under the best conditions, and it is a good idea to avoid anything that might cloud your judgment or get in the way of your progress. Residents having Parole Board Special Conditions to abstain from intoxicants will be involved in a program of random urinalysis in co-operation with the Parole Office. There is space available for twelve Federal and three Provincial residents to live in the house. Rooms are assigned according to seniority. New residents share one of the three double rooms until they eventually move up the seniority list to one of the nine single rooms. Chores are assigned to each room and they must be done as well as the normal cleaning up after yourself that is part of sharing quarters with other people. Meals are not provided at Manchester, but there are two large kitchens and residents are encouraged to cook because it is cheaper and more nutritious. An allowance is provided for unemployed residents to buy food. Cooking utensils are supplied. There is also a laundry room for the convenience of the residents. Weekend passes are available and can be arranged through the parole officer. Much of what happens in Manchester House is a result of co-operation between staff and residents. It does not take long for the personality of the group to be reflected because of the small number of people involved. Although policy does not change, general attitudes of residents and staff quickly become [1 ] a part of day to day operations. The ideal is that we work together to create an atmosphere that is relaxed and communicative. It can be a successful partnership if given a chance. HOUSE PHILOSOPHY There are certain premises on which our counselling is broadly based. These include the following: 1. We believe that positive reinforcement, support and encouragement are the most effective factors in affecting constructive change. 2. We believe in maturation and what some people might call “burn out”. Some people require more life experience before what is obvious to others becomes obvious to them. People can make significant lifestyle changes at any age. 3. We believe that an individual is responsible for their own behaviour, and therefore accountable for the consequences of that behaviour. 4. We believe it is important to interpret self-destructive or anti-social behaviours as decisions which an individual has made for themselves. STAFF A House Director B Administrative Assistant C Three full time Counsellors D One full time Night Supervisor E One weekend Night Supervisor F Relief Staff Manchester House has at least one staff member on duty twenty-four hours a day. Each resident is assigned a full time counsellor who will meet with him on a regular basis to discuss his progress, his problems or to help clarify any situation that might come up. The staff member on duty will also provide any assistance that it is needed. The counselling staff work on a shift schedule which is 7:00 AM to 3:00 PM, 3:00 PM to 11:00 PM, and 11:00 PM to 7:00 AM. The Director has an office on the third floor of the House and maintains an open door policy to residents. She is generally available Tuesday through Friday between 10:00 AM and 5:00 PM. [2 ] LOCATION The house is located near the downtown area of Victoria on Manchester Road. When approaching the House from downtown on Douglas Street, one turns left on Burnside Avenue, and Manchester Road is the first left hand turn off of Burnside. The House is close to public transportation, and residents can easily walk downtown. The mailing address is: Manchester House 540 Manchester Road Victoria, B.C. V8T 2N8 Office Telephone: (250) 384-1340 Resident Telephone: (250) 384-1724 Fax: (250) 920-3824 E-Mail: k.roy@manchesterhouse.ca APPLICATIONS Manchester House accepts applications from all federal and provincial institutions. When applying for residency at Manchester House the interested individual must establish a relationship (correspondence and/or interview). All the initiative for contact must come from the applicant. This is because each person is responsible for developing and pursuing his own release plan. Applying from William Head Institution is a bit easier because the House is local. The Director and/or a staff member of Manchester interview interested persons at William Head Institution every Wednesday. Inmates need to book an appointment on the interview list posted beside the boardroom in E Unit. The Director also visits all of the Mainland Institutions every second month and twice a year during the John Howard Society Information Fairs. If an inmate has an upcoming hearing and is interested in residing at Manchester House they can inform their Institiutional Parole Officer who will then send a request to the Victoria Parole Office. The Victoria office will do a community assessment/strategy by presenting the application to the Screening Committee which meets every second Thursday. If they agree that a release to the Victoria area is desirable and practical the Community Assessment will be supported. If an application is turned down a reason will be given. This process can be done very quickly once the applicant's Institutioinal Parole Officer has contacted the Victoria office. [3 ] SELECTION PROCESS Federal and Provincial inmates are selected for residency on a priority basis on the following criteria: First - Inmates who show insight, demonstrated commitment and concrete plans to make changes in their lifestyles which in the past have lead to patterns of criminal behaviour. Second - Inmates who demonstrated constructive lifestyles prior to their federal convictions, and can take advantage of the resources the House has to offer to re-establish themselves in the community. Third - As a bed space is available, inmates who need assistance in reintegration, however, show lesser degrees of insight, commitment, concrete plans, etc. Criteria for Admission: 1. Inmates who are assessed by Manchester staff as not posing a significant behaviour/management problem. 2. Inmates who are assessed to be compatible with current residents of the House. 3. Persons with substance abuse problems who recognize it as a factor in their criminal behaviour: a) having taken advantage of institutional programming. b) having developed specific plans and support for addressing substance abuse while in the community. c) willingness to co-operate with urinalysis monitoring, including both random and upon request. d) the current number of residents in the house with similar substance abuse problems would also be factor. [4 ] 4. 5. Consideration of the location of the House near an elementary school and a neighborhood project may affect the application of an inmate. However, each inmate will be considered individually on the following basis: a) psychological and/or psychiatric assessment which gives reason to believe that an inmate no longer poses a threat to those in the House and to the community at large. b) successful participation in institutional programming geared to their offence. c) a willingness to participate in community based counselling/therapy. All applicants must be reviewed by the Manchester House Steering Committee. This policy is designed to involve the community in the decision to accept or reject potentially dangerous offenders. The Committee is a sub-committee of the John Howard Board of Directors and includes community members at large. HOUSEKEEPING Chores Chores are assigned to the room number so that residents are responsible for cleaning in the general area they are using most. When a resident moves to a new room his chores will change according to the room number he is in. A list of room chores are posted on the bulletin board and in each resident's room. He is responsible for completing these chores as well as cleaning his room and cleaning up after himself in the areas of the house that he uses. When chores have been completed they are inspected by a staff member who will then sign the chore completion sheet. Chores should be looked after on an ongoing basis, however, all chores are checked by staff weekly. If a resident has not completed his chore he may be ineligible for a weekend pass or his allowance will be witheld until completed. Cooking Meals are not provided at Manchester House. A portion of the unemployed allowance is for purchasing food supplies. There are two well equipped kitchens in the house. It is suggested that residents do their own cooking because of the cost of eating out, and because it is important to get nutritional food especially during times of stress. Staff (excluding the Director) are more than happy to help the non-cooks as are other residents [5 ] who have cooking skills. There is also a nutrition class held twice a month for residents who wish to exhance their cooking skills. Laundry There is a large, well equipped laundry room on the ground floor of the house. It can be used from 7 AM to 10 PM. There is also an iron and an ironing board set up for the convenience of residents. Linen Two sheets, one comforter, one pillow case, and one pillow are provided to each resident. Sheets, comforter, pillow and the pillow case are returned to the House when an individual leaves. It is the responsibility of the resident to make sure they are clean before they leave. SECURITY Manchester House has a contract with the Corrections Service of Canada to supply accommodation for federal and provincial offenders who are on parole. We maintain minimum security in comparison to the Federal Institutions but there are requirements that we must comply with. They are based on the fact that residents are still serving their sentence and are still on the count of the Institution they have transferred from. Sign-In/Sign-Out Residents must sign-in and out every time they enter or leave the residence. Staff must initial all entries made by the resident. They are also required to note how long they will be gone and where they will be going while they are out (see curfews for mid-day signin). Police Reporting Some residents will be asked to report to the local police station. This will be decided by their parole officer. Room Searches/Bed Check Policy Staff members make routine rounds of the House and if a resident has not signed the log and has not been seen in the House his room will be checked. Night staff also make three random room checks on each resident during their rounds after evening curfew count. A search of all communal areas and the yard is made by staff at least once a month. Rooms are searched when a resident leaves for the protection of the incoming resident. [6 ] The staff at Manchester House are always concerned that the privacy of the residents is maintained. However, there are occasions when a room is searched for other reasons. If the staff feel that the safety of the community or the House is a factor, a room will be searched for contraband such as drugs and weapons. Curfews Sunday to Thursday the curfew is 12:00 midnight, and on Friday and Saturday (and Sundays for long weekends) the curfew is extended to 1:00 AM. For new residents and UTA's, there is a 30-day mid-day sign-in required sometime between 2:00 PM to 7:00 PM. For new residents the 10:00 PM curfew ends after the first week. For residents on a UTA the 10:00PM curfew is for the entire pass. Missing sign-in’s is dealt with in the same way that missing the evening curfews is handled. All curfews must be adhered to very strictly. If a resident is more than ten minutes late, it will be reported to the National Monitoring Centre. VISITORS Visitors are welcome in the common areas of Manchester House, but are not allowed to visit in resident rooms. They must remain in the common areas of the main floor of the House. They must also be introduced to staff when they arrive, and staff should be informed when they are leaving. Any visitor who displays inappropriate behaviour or are dressed inappropriately will be asked to leave. Residents are responsible for the behaviour of their guests. The curfew for visitors is one half hour before the resident curfew. MEDICAL COVERAGE Correctional Service of Canada (CSC) does not provide B.C. Medical coverage for individuals released from an Institution. Prospective residents must apply to the B.C. Medical Services Plan for coverage before leaving the Institution. With regards to dental, optometric, and prescription coverage, residents should inquire as to what the situation is from the staff at the time of their intake. PRESCRIPTIONS All prescribed medications must be given to staff for safe keeping in the locked filing cabinet. This medication is monitored by the staff and medication is taken according to the instructions listed on the container. Over-the-counter medications must also be reported to the staff with the name of the medication and pertinent details of its use. [7 ] INTAKE Intake procedures take about one hour. A new file is created for a resident the day he arrives at Manchester House. Several forms are filled out pertaining to current sentence and residency at Manchester House. The resident will receive a copy of the resident handbook at this time (if they haven’t received one previously) and this will supply some of the information needed especially in the first few weeks. House and room keys will be handed out along with a welcome package containing three towels, face cloth, key ring, wallet, map of Victoria, day planner, pen, shampoo, soap, comb, toothbrush, toothpaste and a list of helpful phone numbers. The staff person on duty will take the new resident on a tour of the house, pointing out safety and fire procedure and location of exits and fire extinguishers. The new resident will sign in at Manchester upon his arrival at the house for the first time and the sign-in log is explained. The House Director will assign a Counsellor before the arrival of the resident. Meetings will be arranged for the resident with the House Director, the Parole Officer and the Counsellor. These meetings will establish the immediate release plans of the new resident. Intake procedures will provide the new person with as much information as possible on the day he arrives but staff and his counsellor will be available and in fact very willing to clarify anything that he might have missed or wants to know more about in the days that follow. Intake is an informal affair at Manchester and is usually done over coffee. DISCHARGE When a resident is being discharged from Manchester House there is an established routine which helps to make sure that everything is looked after. This routine is as follows: 1. Residents must clean their room and then have it inspected by staff who will later search the room before it is reassigned. 2. Bedding must be washed and returned to staff along with room and house keys. 3. The resident will be asked to sign a form acknowledging receipt of all his personal belongings from Manchester House. 4. The resident must sign out, in the Arrival/Departure book. 5. Parole forms should be signed by the resident if this has not already been done at the Parole office. [8 ] 6. Before departing the resident must arrange to clear any outstanding debts to the House. 7. Residents are reminded to give away or remove any foodstuff in the cupboard or refrigerator. 8. Residents are requested to give a forwarding address. FIRE AND EMERGENCY PROCEDURES In the event of fire residents and staff are required to close all windows and doors and leave the lights on. Everyone in the House must leave immediately through the posted fire exits if the main entrance cannot be used and go directly to the parking lot at the back of the house. The senior staff person on duty is responsible for insuring that everyone has left the building and that everyone is accounted for. The fire department must be notified immediately. Fire drills are held occasionally but it is important that residents be aware always of the best escape route because this will change frequently with the rotation of rooms. Escape routes are posted on each bedroom door. DAY PAROLE AND STATUTORY RELEASE Virtually all the residents at Manchester House are on a conditional release. We have two Parole Officers who are our liaisons with Victoria Parole Office and generally the Parole Officers of everyone who lives in the house. In order to get parole, which is granted by the Parole Board Of Canada, the inmate must have a "release plan". This plan figures significantly in what is expected of a resident after he arrives. Primarily residents find employment, participate in programs or go to school. Some residents will receive a special condition from the Parole Board when they are granted day parole or are a statutory release with residency. If this special condition is not kept it is a violation of parole and can result in being sent back to the institution. As part of our contract we are required to report violations to the parole authorities. Residents meet with the parole officer on a regular basis, much the same as they will be required to do on full parole. Residents may have weekend passes while living at Manchester House when they have been approved by their parole officer. These passes will be granted only if a positive community assessment has been completed. It should be noted that verbal permission is required from the parole officer if the resident is traveling more than twenty-five miles from the House. If the resident is traveling more than twenty-five miles from the House and on a weekend pass a travel permit is required. This must be arranged at least three days in advance of the pass. Residents must have a valid B.C. drivers licence and carry the proper insurance to drive in B.C. Vehicle description, registration and insurance must be supplied to the Parole Officer & Manchester House staff. [9 ] RESIDENT ACTION PLAN Generally on the first day of arrival at Manchester House the new resident meets with the Director, the Parole Officer and his counsellor to discuss his plans and formulate an Action Plan. This will be based on his release plans and any special conditions imposed by the Parole Board. These special conditions often have something to do with abstaining from alcohol and drugs in which case the Action Plan would include attending AA or NA or some form of addiction counselling. Manchester maintains relationships with several outside agencies and individuals that can be involved in the Action Plan. Residents at Manchester are expected to stick to the plan that is formed at this first meeting. Any major changes must involve prior consultation with the Director and/or the Parole Officer. PROGRAM The overall programming at Manchester House is designed to reflect the philosophies of accountability and aspiring to independent living. The day to day operation of the House becomes part of the program in the sense that allowances, chores, cooking meals, job hunting, attending classes and generally attempting to achieve the goals in the Resident Action Plan are part of the routine. The staff are available to assist with following through on these goals and each resident has an assigned counsellor who meets with him and keeps abreast of what is happening. The counsellor writes a monthly report on the progress of the resident which is based on his Action Plan and this report is shared with the resident. The residents first meeting with the House Director, the Parole Officer and his Counsellor shortly after he arrives is primarily to define the Resident Action Plan and to "contract" with the resident to pursue the goals outlined in the Plan. In most cases abstinence from alcohol and drugs are a part of the Action Plan, either at the request of the Parole Board by way of a special condition, or because the resident recognizes the negative role these substances have played in his life. In these instances referrals are made to outside agencies who have expertise in these areas. There are also individual counselling services that have contracts with CSC and they may also become part of the Action Plan. Most of the residents at Manchester start looking for employment soon after they arrive. Manchester Staff and/or John Howard Society Job Search are prepared to assist residents with highly individualized help in resume preparation, job search techniques, etc. Our programming at Manchester is more of a total holistic approach rather than separate segments of activity. We feel that it is a realistic base for daily life after release. [1 0 ] RESIDENT RIGHTS 1. Residents have the right to be treated with respect. 2. Residents will not be discriminated against for race, creed or colour, national ancestry, age or sexual preference. 3. Residents have the right to confidentiality regarding information gathered and retained at Manchester House. 4. Under the Human Rights Act, effective March 1, 1978, a resident has the right to request to see the information on his file. CSC files are the jurisdiction of the Canadian Corrections Service. This application must be made through the parole office. 5. Residents have a right to medical treatment. 6. Residents have the right to outside counselling if approved and funded by the Parole Service. 7. Residents are entitled to adequate accommodation. (Adequate refers to an acceptable level of cleanliness and comfort). RESPONSIBILITIES 1. Residents are expected to maintain their portion of their contract with Manchester House. This consists of complying with House rules and responsibilities and agreed parole plans in exchange for sponsorship and accommodation. 2. Residents must respect the property of Manchester House and fellow residents. Theft will result in termination of residency. 3. Residents must treat the staff at Manchester House with respect and courtesy. 4. Residents must respect the privacy of other residents. 5. Residents are expected to keep staff informed of their day to day progress in an honest and straightforward manner. 6. Residents are expected to attend monthly House meetings. 7. Residents are responsible for contributing to the cleanliness of the House. [1 1 ] 8. Residents are expected to fill out a questionnaire upon discharge in order for staff to further evaluate our services. YMCA PASSES The YMCA will provide passes to each resident at a discounted rate during their stay at Manchester. This privilege can be discontinued if a resident does not follow the rules and regulations of the YMCA. COMPUTER ROOM The House provides a computer with internet access to residents. Residents may also have their own personal computers in their rooms and can have access to our wireless internet in the House. Web sites visited must be appropriate (i.e. no pornography or sites promoting hatred or violence). Internet sites on the House computer are monitored by staff regularly and if inappropriate sites are accessed by a resident, the computer privileges will be discontinued. MOVIES/POSTERS Rented movies that are x-rated can not be viewed in Manchester House. Posters which display more skin than clothing or promote hatred or violence are not to be placed on any wall in the House. ALLOWANCES Unlike most half-way houses meals are not served at Manchester. Instead, an allowance for meals is paid to residents needing assistance (condiments, coffee, and selected toiletries are also provided). This allows residents greater independence, and an opportunity to develop skills in cooking, budgeting and planning meals for independent living when they leave the house. Staff are keen to be of assistance to residents in these areas if they so desire. The living allowance is given out weekly; covering the period Wednesday through Tuesday evening. A resident is paid a living allowance of $49 per week from Manchester House and an additional $28 per week from CSC while looking for employment. Allowances will be reduced accordingly when employment begins or if a resident does not adhere to their correctional plan. [1 2 ] If a resident has worked, his earnings will be reviewed weekly with his counsellor to determinie his eligibility for the weekly allowance. For an individual starting regular employment, the allowance would end when he receives his first full pay cheque. Residents who are enrolled in full time studies as a part of their case plan are paid on a weekly basis at a rate of $77. However, students receiving a Training Allowance or Student Loan are not eligible for living allowance. In addition to the above, it should be noted that work or a conscientious job search are expected Monday through Friday. Individuals not striving to live independently would be acting contrary to the Manchester House philosophy of encouraging and supporting independence for residents, so that they will have a good foundation for living in the community. In the event that a resident is not striving to live independently, the House would withdraw its support. CLIENT AID Client aid is meant to provide assistance to residents who need clothing, supplies, etc. in order to begin work or school. Residents should approach the House Director with their request. Grants will be made primarily on the basis of responding to real need; that is where work or school would be in jeopardy if assistance were not forthcoming. Generally, grants will be a combination of a grant and a loan where a portion of the aid is repayable. EMERGENCY LOANS There are no personal loans made to residents from the John Howard Society. For residents in an emergency, staff have made up food packets, which have enough food for at least one day. Residents must reimburse the House for these packets. HOUSE RULES 1. The House dinner and meeting with residents is scheduled a minimum of once a month to afford an opportunity to discuss matters relating to the operation of the House, or matters of interest and importance to residents and staff. Attendance at such meetings is mandatory. 2. Residents are responsible for maintaining the House in a clean and orderly condition in accordance with posted assignment of work duties. In addition each resident is responsible to maintain his own bedroom in a clean and orderly condition, and to clean the kitchen and bathroom [1 3 ] facilities after his own use. Staff conduct weekly bedroom checks to ensure cleanliness. 3. Possession of alcohol, drugs and firearms is absolutely prohibited in the House. Illegal materials will be confiscated and given to the parole officer. 4. Residents must inform the staff immediately of any prescription drug use. All prescriptions are held in a locked medicine cabinet in the general office and dispensed accordingly. 5. Entertainment of guests is restricted to living rooms and dining rooms. Residents are responsible for the conduct of their guests while they are visiting the House and for informing the staff of their arrival and departure. Guests shall depart form the house at least one half hour before curfew time. 6. Residents shall at all times comply with the regulations and restrictions relating to motor vehicles, credit purchases, borrowing, and terms of employment as established in consultation with their Parole Officer and the Counselling Staff. 7. New residents are required to abide by a 10:00PM curfew for at least the first week of residency (this may be extended by parole officer discretion). When the 10:00PM curfew is lifted, residents are required to be in the House from curfew 12:00 AM Sunday to Thursday until 7:00 AM the following morning (1:00 AM Friday and Saturday until 8:00 AM). Every resident is required to remain in the House a minimum of 7 hours per day. Adjustments to the curfews can be made where these times conflict with school or work commitments, however, all exceptions must be approved by the parole officer and House staff prior to the time in question. 8. Residents are required to report to the House between the hours of 2:00 PM and 7:00 PM each day for their first 30 days at the House. Adjustments can be made where these times conflict with school or work commitments, or other unusual circumstances; however, it is the residents responsibility to arrange for a variance in the schedule. 9. There is no smoking in the House but there is a designated smoking area at the front of the House outside. Residents are to abide by the smoke free CRD environment bylaw. 10. Each resident shall complete the daily “Sign-In/Out Log” when leaving or returning to the House. [1 4 ] 11. Residents are required to adhere to special conditions of release and instructions issued by the parole supervisor. Deterioration of a resident’s behaviour and performance in the community and the possible risk of reoffending will be reported to the parole officer by the House staff. 12. Each resident who has an approved weekend pass must notify House staff if he intends to use his pass no later than midnight on the Thursday prior to the pass weekend. Residents on weekend passes will be contacted by staff at their approved destination. This is called a ‘spot check’and a land telephone line located at the address of the pass is to be used. If staff are unable to contact them during the pass, the resident is required to make contact. Collect calls will be accepted by staff when a resident’s pass is located outside of the Victoria area. Passes are approved as per the Parole Board of Canada policy. 13. Consumption of alcohol or non-prescription drugs is not acceptable while in residence at Manchester House. Likewise, possession of either in the House is prohibited. Residents are required to provide a urine sample or breathalyzer when requested by their parole officer. 14. If a travel permit is required for a regular weekend pass or other pass, it is the responsibility of the resident to acquire the permit from their parole officer and to notify House staff at least two working days prior to departure. 15. Each resident will be given a copy of the Resident Manual to read and keep for future reference prior to or upon arrival to Manchester House. GRIEVANCE PROCEDURE Residents should first present their complaints to their counsellor. If this does not prove satisfactory, they should present the problem to the House Director who will (1) attempt to solve the problem in a reasonable length of time, and (2) inform the Parole Officer if the matter looks to be an on-going one. If the resident is still not satisfied with the results he can present the complaint to the Executive Director of the John Howard Society. Further complaints can be taken to the CSC Senior Parole Officer. Counselling staff will assist a resident in processing a complaint, if required. [1 5 ] DISCIPLINARY PROCEDURE The most drastic disciplinary course of action is a return to the institution because parole has been violated, or the House is no longer willing to support an individual (See Criteria of Termination below ). This occurs when conditions of the parole have not been kept especially special conditions concerning alcohol or drugs. However, the staff are supportive and caring if things are not going smoothly and most situations can be discussed with the view of resolving them in a way that will benefit the resident and still be in line with the Manchester House philosophy. Lesser forms of discipline involve early curfews, cancellation of passes, adjustment in allowance, etc. Criteria of Termination: Manchester House provides a valuable opportunity for federal inmates to re-integrate into society. Being that bedspace is limited, termination for other than parole conditions may be taken from time to time by the Society if it is felt that the opportunity that others could benefit from is being wasted by a resident. The following are the basis on which such a decision would be made: 1. Non-adherence to the Resident Action Plan, or in the event that plans have changed, an unwillingness to form new plans for a productive lifestyle which are deemed adequate by Manchester House staff. 2. Incompatibility with other residents to the extent that an individual's presence: a. places the individual or others in physical danger, b. or is destructive to maintaining a constructive law-abiding atmosphere in the House. 3. Non-compliance with House rules such as curfews, no smoking bylaw, staff requests, attendance at required House functions, etc. 4. Lack of productivity. Residents are made aware from the beginning that "serving time" is not good enough at Manchester House. There must be some positive direction an individual is willing to put energy into. [1 6 ] MANCHESTER HOUSE POLICY AND PROCEDURES MANUAL As mentioned previously, this manual is available to residents in the main office. It is basically the rules and philosophy by which staff run the House, and base many of their decisions. It expands on topics which may be of further interest to you, such as our: "Dry" House Policy Random Urinalysis Policy Room Assignments Bed checks, etc. JOHN HOWARD JOB SEARCH The John Howard Society provides employment assistance and training services through the Job Search Program (see Community Resources). Residents at Manchester House can use this resource as part of their search for employment. Some of the services offered by the Job Search Program include: Pre-employment counselling and assessment Resumes Labour market information Job referrals as available Employer approach techniques Advocacy with employers On-the-job training and initiatives Educational and vocational training access Referral to programs and services of Canada Resource room with free access to computers, fax machine and internet ’s to the John Howard Society for pre-employment assistance [1 7 ] COMMUNITY RESOURCES Alcoholics Anonymous Telephone: 250-383-0415 (24 Hours) Brain Injury Society 830 Pembroke St., Victoria Telephone: 250-598-9339 Camosun College 3100 Foul Bay Rd., Victoria Telephone: 250-592-1556 Family Violence Prevention Society PO Box 8611 Victoria, BC V8W 3S2 info@familyviolence.ca John Howard Society, Job Search 2675 Bridge St., Victoria Telephone: 250-386-3428 Library 735 Broughton St., Victoria Telephone: 250-382-7241 LifeRing Telephone: 1-888-920-2095 Men’s Trauma Centre 203 -1420 Quadra St., Victoria Telephone: 250-381-MENS (6367) Toll Free: 1-866-793-6367 [1 8 ] Ministry of Social Services 940 Goldstream., Victoria Telephone: 250-391-2244 Mustard Seed 625 Queens Ave., Victoria Telephone: 250-385-0512 Narcotics Anonymous Telephone: 250-383-3553 (24 Hours) Need Crisis Line Telephone: 250-386-6323 (24 Hours) Social Insurance Numbers and Cards 595 Pandora Ave., Victoria Telephone: 1-800-206-7218 Tsow-Tun Le Lum Box 370 Capilano Rd., Lantzille Telephone: 250-390-3123 University of Victoria Telephone: 250-721-7211 Victoria City Police 850 Caledonia St., Victoria Telephone: 250-995-7654 Victoria Parole Office 102 - 1230 Government St., Victoria Telephone: 250-363-3267 YMCA 880 Courtney St., Victoria Telephone: 250-386-7511 [1 9 ] PHOTO’S OF MANCHESTER HOUSE Main Floor Living Room Main Floor Kitchen Upstairs Living Room Upstairs Kitchen Main Floor Dining Room Meeting Room [2 0 ]