Volunteer Training Guide 2007 Volunteer Service in Nepal vsnepal@wlink.com.np vsnprojects@wlink.com.np Phone: 426 2241 GVN Website: www.volunteer.org.nz VSN Training Guide TABLE OF CONTENTS VSN/GVN Programme Introduction ............................... 3 VSN/GVN Code of Conduct .......................................... 5 VSN/GVN Volunteer Expectations ................................ 6 Sponsorship/Donation Issues ....................................... 7 Personal Safety Information .......................................... 8 Thamel Scams .............................................................. 8 Rules for Taking a Break................................................ 8 Nepal Political Situation ................................................ 9 Nepal Caste System ................................................... 10 Cultural Cues and Clues ............................................. 13 Help VSN be Environmentally Friendly ....................... 18 Personal Health and Hygiene ..................................... 19 What now? .................................................................. 19 Holidays and Festivals ................................................. 20 VSN Staff Contact Numbers ....................................... 20 -2- VSN Training Guide PROGRAMME INTRODUCTION Volunteer Service in Nepal (VSN) an affiliate of Global Volunteer Network (GVN) based in New Zealand, works with Nepali communities to ensure the overall welfare of Nepali children through an international volunteer programme. Volunteers from across the globe dedicate between one and five months of their lives to the country and children of Nepal. Nepal is a beautiful country that faces an incredible amount of serious social issues. The primary issues we address through volunteering include English literacy, school and community maintenance, environmental education and awareness, health education and disease prevention and overall child welfare of displaced, destitute and orphaned children. VSN also coordinates its efforts with the many Non-Government Organizations (NGO), International Non-Government Organizations (INGO), government agencies and other Community Based Organizations (CBO) that share the same vision of enabling the sustainable development and self reliability of the people of Nepal. VSN is a registered non-profit non-government organization (NGO) that was formally established in March 2005. VSN is registered with the District Administration Office (DAO) of Lalitpur (Registration Number 151/061/062) and affiliated with Social Welfare Council (SWC) (Affiliation Number 17478). MISSION STATEMENT To work within communities to empower them and to make them self sufficient for their brighter future. VSN promotes international volunteerism to those interested in working in the field across a range of specialisations such as Health Education, Teaching English, Environmental Awareness, Community Maintenance and Children’s homes Assistance. CHILDREN’S HOME PROGRAMME: VSN provides international volunteers to private children’s homes housing children who have commonly been affected by conflict and poverty within Nepal. VSN encourages formal education, education on health and sanitation issues, general health care, and creative play. Our aim through volunteer service is for all children to have equal opportunities and to create a positive change through education and development in this developing country. -3- VSN Training Guide VSN has also established its own children’s homes as a way of taking direct control for the overall well-being of affected children in Nepal. The Brighter Future Children’s Home was established in March 2004 and is currently home to 13 children with a range of abilities and disabilities. VSN’s second home ‘Shining Stars Children’s Home’ was established in December 2006 when VSN took guardianship of the 28 children in the old home we served. The children attend school and have access to healthcare, creative education and a safe and happy home environment. ENVIRONMENTAL SERVICE: VSN provides volunteers in the environmental field to communities within Nepal. Our primary focus is waste management, paper recycling and vermicomposting. Our aim is to boost awareness and educate the people of Nepal, especially children on the importance of keeping our Earth, and their country clean. HEALTH SERVICE: VSN provides trained volunteers in the heath field to communities within Nepal. Our primary focus is to support the children’s homes programme. Health volunteers administer general health checks, inoculations and teach about the importance of disease control and prevention through health and sanitation talks. Our aim is to raise awareness and increase the accessibility of prevention of disease within Nepal. ENGLISH LITERACY: VSN provides volunteers to Government and community schools to teach English to underserved Nepali children. Volunteers provide conversational and written English alongside reading classes to children during school and non-school hours. It is our goal to ensure the children of Nepal have more advanced practical English language skills - both written and verbal - to ensure their success in the future, as English is fast becoming a required skill for job placement and educational advancement. SCHOOL AND COMMUNITY MAINTENANCE: VSN provides volunteers to communities within Nepal that have a need for physical building maintenance relating to community beautification, sanitation, building repair and overall construction. Volunteers in the past have painted school buildings, repaired roof-tops, built toilets, put in hand pumps and have aided in building roads and a home for destitute, displaced and orphan children. -4- VSN Training Guide CODE OF CONDUCT VSN/GVN has an excellent reputation both in Nepal and overseas, which is based on the high standard of its staff and the good work that they have done. As a volunteer you are a representative of VSN/GVN and expected to conduct yourself appropriately during your stay in Nepal. All volunteers are required to: Be on time for training sessions Be courteous and respectful to all VSN/GVN staff and other volunteers Abide by Nepalese laws The following behaviours are considered unacceptable: Drinking or drunkenness in and around your placement or VSN office Use of illegal drugs or substances in and around your placement or VSN office Taking or smoking illegal drugs or drinking alcohol during training sessions (VSN office & training village) Sexual harassment of any kind Theft of any kind Rudeness to staff or affiliates of VSN Violence of any kind, except in self defence Any behaviour that disrupts the training programme or volunteer programme It is a condition of participating in VSN/GVN programmes that volunteers agree to behave in an acceptable manner. VSN/GVN Management may request that any volunteer who behaves unacceptably leaves the programme immediately, without prior warning. In this event the volunteer will not be entitled to any refund of money paid to VSN/GVN. If you have any questions about what is expected of you, please ask a VSN/GVN staff member. -5- VSN Training Guide VOLUNTEER EXPECTATIONS WHAT VOLUNTEERS CAN EXPECT FROM VSN/GVN. . . Staff in office from 10:00 – 17:00 Monday-Friday. The office is closed on weekends and official holidays Staff accessibility for genuine emergency situations Advice/consultation for any projects ideas, problems or challenges having to do with your volunteer programme/experience Resources financial/material on projects initiated by volunteers PRIOR to project initiation. Financial support is not guaranteed as VSN is not a funding agency, and all contributions are from volunteers. Please ask what is available if interested Assistance/guidance in purchasing materials having to do with your volunteer placement Computer access (non-internet) for volunteer use in project related issues at VSN Office (i.e. child profiles, volunteer testimonies, medical records, signs/materials for teaching, etc) Volunteers can expect VSN to be your home away from home - we’re here to support your work, and support you as an individual who is experiencing a new culture WHAT VSN/GVN EXPECTS FROM VOLUNTEERS. . . To be sober at all times while at your volunteer placement. Alcohol or drug use will not be tolerated in and around placement You are expected to be examples and role models to the community and children you serve, and to maintain the positive reputation of VSN/GVN. To observe code of conduct at all times Not to have overnight guests at your placement site, unless previously arranged with VSN To communicate regularly with VSN regarding ‘issues’ in your placement - we can’t resolve issues if we don’t know they exist! To participate fully in all programme training - short term volunteers (6 weeks or less) have an option of ending training on Day 5. Otherwise, training ends on Day 8 – exceptions being illness and family emergency To inform VSN whenever taking a break To keep volunteers’ room (placement & VSN office) neat and tidy Not to eat Daal bhaat in the children’s homes unless you are placed in the home. To complete training evaluation, departure interview and feedback forms, and write a report about the work that you have done in your placement and your recommendations for new volunteers To complete and update paperwork relevant to with your placement -6- VSN Training Guide SPONSORSHIP ISSUES During their placement some volunteers decide that they wish to personally sponsor a Nepali child or provide additional support for a community. Volunteers may also be asked by their host family or members of their community to help in some way. VSN/GVN is very grateful for and supportive of any help volunteers wish to give, but warns that problems can arise. These frequently include: Requests for money for items, like medical treatment, that are not always genuine. The money may actually be used for other things such as a TV; Volunteers making promises and not delivering on them. Some Nepalis have been left disappointed when the money promised by volunteers has not arrived; Community and host family expectations are raised, resulting in pressure on future volunteers for money or favours. If you would like to make a donation or sponsor a child, please talk to us before making any promises. We can then advise you on the best and most appropriate way of helping. Please note that if you choose to sponsor a child, you personally will be responsible for all aspects of the sponsorship. VSN/GVN can help you with the initial contacts and communications, but it will be up to you to run the sponsorship yourself. DONATIONS/SUPPLIES VSN/GVN is grateful for volunteers who bring supplies and financial donations to benefit the Nepali people. We request you to leave the donated supplies with our office after completing the donation form, so they may be provided to placements based on need. We try to maintain the culture of the children and communities we serve, and do that by having our staff do a general Nepali needs assessment and then providing for what the real needs are. We try to distribute volunteer donations at the appropriate cultural times, noting that Nepal has many festivals that allows for gift giving of clothing and toys and supplies. With this being said, if there are any needs in your specific placement, please contact us to see if supplies are available from volunteer donations. If volunteers wish to donate fiscally, we respect the volunteers’ wishes as to how they desire the funds to be spent. We try to use volunteer donations to meet the genuine needs of the people versus just spending the money to spend it so volunteers can see the outcomes. If you have any questions regarding your donations or wish to fund something specific in your placement, please consult our office first to make sure it is appropriate and that you can get the best price for your project. We are here to help. -7- VSN Training Guide PERSONAL SAFETY INFORMATION Register with your Embassy or Consulate Abide by Nepalese laws Avoid political gatherings and demonstrations, and government offices Respect curfews, strikes, etc Treat officials at checkpoints with respect Carry your VSN identity cards with you at all times Avoid where possible travel after dark Travel in pairs where possible Inform VSN / host family / placement of your whereabouts especially when taking time off Do not participate in any political discussions or activities. If participation in such activities is unavoidable, you are requested to remain neutral Do not visit areas if they have received information from a reliable source that they may be unsafe Wherever possible, travel on tourist transport Keep up to date with security developments via the English language Nepali press or radio (Radio Nepal 08:00hrs & 20:00hrs in English or BBC World Service 103FM) Never rely on rumours and try not to over react to information that may be exaggerated or wrong Use your common sense RULES FOR TAKING A BREAK THAMEL SCAMS: Milk/Biscuit Scam Jewellery Couriers School Sponsorship Taxis - fast meter/fixed price 1. Must be requested at least Two (2) Weeks in advance. 2. Complete and submit break form to Meenu. 3. Decide if you want to pay your Host Family while you are away. *If you choose not to pay your Host Family, you may extend your Placement by the amount of time you take off. But you will have to remove all of your belongings from your Host Family. -8- VSN Training Guide NEPAL POLITICAL SITUATION The political situation in Nepal is a topic of frequent conversation amongst volunteers, as well as the majority of Nepal’s residents, whether Nepali citizens or not. On 21st April 2006, following weeks of nationwide violent demonstrations by the political parties and the Maoists, the King handed over power to the political parties. The Parliament convened on 28 April 2006 and a new Prime Minister, G P Koirala was sworn in to office on 30 April 2006. The 18 of May 2006 was the historic day when the House of Representatives declared the people as sovereign and the sole source of state authority forever. History has been changed. Nepal is no longer a Hindu Kingdom but a secular state. The Government of Nepal and the Maoists signed a peace agreement on 21 November 2006, thereby officially ending eleven years of conflict in the country. On 15 January 2007, the House of Representatives was dissolved and the interim parliament was formed and on 1 April 2007, the interim government was formed. The Constituent Assembly (CA) election scheduled for 22 November 2007 was postponed again. The Election Commission (EC) has already spent 515 million rupees on preparations for the CA elections. Many Nepalese have been left disappointed and dissatisfied and continue to urge the political parties to announce new dates for the election. General strikes called by the agitating ethnic groups continue in the Terai region. As a result many consumers are facing short supplies of daily food items, cooking gas and petroleum products. These ethnic groups have been organising many protests demanding a full proportional representative electoral system and guarantee of ethnic autonomy in federal Nepal. The CPN (Maoist) decided to quit the government as the eight-party leaders failed to agree on its 22 demands. PM Koirala has rejected two key Maoist demands: announcement of a republic before the polls and proportional representation-based election system. In response, the Maoists have announced a nationwide protest movement. Maoist Chairman, Prachanda, has said that only a new cabinet formed on the basis of new understanding would bring the Maoists back to the government. The eight parties reached an und erstanding to continue with their unity and to resolve the problems through dialogue. The UN is urging Maoist Chairman Prachanda and PM Koirala for a political compromise. Volunteer safety is our primary concern and is the main reason that we have suspended all programmes outside of the Kathmandu Valley. Please rest assured that if we at any time thought it unsafe for volunteers to be in Nepal we would close down our operation until such time as it was deemed safe for volunteers to return. -9- VSN Training Guide NEPAL CASTE SYSTEM The caste system has been legally abolished, however it continues to be an integral and accepted part of social, political and economic life in Nepal. It is not impolite to ask about an individual’s caste and it can often be determined by a person’s last name. High castes have many last names and are used constantly because the high caste people are pleased to make their status known, whereas low castes usually have no last name other than the caste name and they don’t use it much. ORIGIN OF CASTE SYSTEM According to Hindu mythology there are three major Gods; Lord Bishnu, The Caretaker; Lord Shiva, The Destroyer and Lord Brahma, The Creator, or the God of Origin who created man from four parts of the body. According to mythology, each caste has been prevailing from the very beginning of human origin. Historians and researchers believe that the caste system has its origin according to the distribution of jobs. The caste name was given to one’s profession and then later on it became hereditary. However, if there is a mixed caste marriage, they are able to change their caste to the lower of the two castes. The castes were initially divided into: 1) Touchables 2) Untouchables The castes were later divided on a further basis: 1) Touchable 2) Touchable but not allowed to offer cooked rice to Brahmin and Khastriya 3) Untouchables Each part corresponds to a caste performing certain jobs 1) Head - Brahmin Ranks highest in the caste hierarchy Influential and wealthy people of traditional Nepal Roles often include performing religious rites and rituals and work in government offices - 10 - VSN Training Guide Not to do jobs that require physical energy as most Brahmins are supposed to be physically unfit Since democracy, Brahmins are now found in all professions 2) Hand - Khastriya Second highest caste in the caste hierarchy Rulers and guards of territory, so traditionally they join military services 3) Stomach - Baishya There are many ethnic groups within this caste: Newar o Divided into Hindu’s and Buddhists and each subdivided into castes o Tribe by geographic definition, concentrated in the KTM Valley o Talented businessmen Magar o Nepal Army/Gorkhas positions o Longer exposure to Hinduism, lost more Buddhist and tribal religious customs Gurung o Hinduised group however, maintain many Buddhist and tribal religious customs o Nepal Army/Gurkhars, Civil Servants in National Administrative Offices o Have responded more rapidly to modernization than Magars 4) Feet - Shudra/Dalit Typically serves the three castes above them Typically very poor Hindu, however, related to fiscal aide provided by Christian organizations, huge conversion of religion has occurred. Many have no last name, or have created non-caste names to exercise the abolishment of the caste system. Blacksmiths, tailor, musicians in marriage ceremonies, shoemakers, sweepers, fishermen, play sarangi (Nepali fiddles) - 11 - VSN Training Guide COMMON LAST NAMES OF CASTES Purbia - migrated to eastern Nepal Acharya, Adhikari, Baral, Bhattarai, Devokota, Ghimire, Khanal, Nepal, Paudel, Pokhrel, Upadhaya Brahmin Kumain - migrated to western Nepal Bhatta, Bista, Lohani, Pandey, Pant, Upreti Jaishi - Brahmins who marry a Brahmin widow Bashkota, Bastola, Chapagai, Chawalagai, Humagai, Barjagai, Guragai, etc. Khastriya Thapa, Bista, Rana, Bohorra, Ranabhat, Bogati, Rout, Khadga, Baniya, Deupa, Woli, Basnet, Karki, Deuja, etc NEWAR Hindu: Amatya, Baidya, Karmacharya, Malla, Maske, Mathema, Pradhan, Shrestha, Ranjitkar, Suwal, etc Baishya Buddhist: Shakya, Tuladhar, Bajra, Bajracharya,Tamrakar, etc Low Caste Newar: Kashaai, Sahi, Pode, Jaapu MAGAR: Ale, Rana, Thapa, Budhathoki, Pun, etc. GURUNG: Sherchan, Thakali, Lama, Gauchan, Hirachan Shudra/ Dalit Bishwakarma, Rasaili, Sundas, Pariyar, Nepali, Palikhet, Mangrati, Pode, Mijar, Majhi, Gandarbha, Sarki, Kaami - 12 - VSN Training Guide CULTURAL CUES & CLUES Acceptance of a Different Culture Nepal has its own unique and fascinating culture that is very different from most western cultures. Please do not make judgments based on your own culture - be accepting of Nepal’s way. Interaction & Greetings The general nature of the Nepali people is quite friendly, although they can be described as shy when first meeting with strangers If a Nepali seems shy, then the volunteers should start the interaction by asking a few simple questions and developing a conversation Personal questions are often asked by Nepali as greetings. They are not asked because answers are needed or expected. People from western countries consider such questions intrusive – try not to be phased by them Public displays of affection between those of the opposite sex are likely to be frowned on in Nepal, especially in rural areas. Even married people do not hold hands in public. You will however, see same sex couples holding hands or walking arm in arm It is not always possible to build close relationships with people at all level, as the higher caste families are likely to disapprove of your relationship with the lower caste people In dealing with people of the same age and sex, one can mix and maintain informal, more open ties For the opposite sex it is likely that only formal relationships will be appropriate required Respect & Status Attitude and behaviour tend to differ according to age, status, and profession On entering the community, you will see and feel subtle social but powerful differences in Nepalese society - loosely described as castes - 13 - VSN Training Guide Visitors who wish to act “in the Nepali manner” may find it difficult to decide just what that manner is. An easy and satisfactory solution is to follow the pattern of your Nepali peers. If your appearance and behaviour are completely inappropriate to your presumed status, the respect given to you may suffer accordingly Being a foreigner may give you unexpected status at times, but it is better not to count on it A young person with few tangible credentials will probably have to earn patience and cooperation Friendship & Relationships Nepalese have strongly defined concept of friendship and hospitality and to be a friend or a guest here in Nepal is a less casual matter When someone feels that friendship has been established he is likely to assume automatically what are considered the normal privileges of a friend. These include personal favours, extended unannounced visits to your room and looking at your personal belongings If you consider your new friend’s behaviour to be an imposition, great tact will be required to avoid misunderstandings. When foreigners back away from a friendship as a result of differences in custom, Nepalese may feel that foreigners are insincere Helping with simple household chores can really improve your relationship with the host family With friends or acquaintances away from home no rigid rules need to be applied. Informal and friendly behaviour is just fine and approved With official persons, such as school headmasters, formality is the general norm but after several meetings, the relationship may become less formal Family Life A miniature caste hierarchy can be seen in the family The eldest male is the chief and has power. All others are subordinates The elderly and infants are privileged and taken care of Women preside over the kitchen, store and gardens and perform farm work. Children and the elderly do light chores Division of work begins by the age of 10 - 12 or so, depending on the economic status of the family - 14 - VSN Training Guide Marriages in Nepal are almost always arranged Hospitality Eating and drinking together is the traditional test of social acceptance Tea with milk and sugar is usually served. This is known as Chiya. When refreshments are offered it is impolite to refuse. Take at least a little to show your appreciation. To refuse for fear of incurring expense to your hosts or because you question whether the food is sanitary would be a definite social slight Huge quantities of food are usually served. The assumption is that you would be hesitant to take as much as you really want. Don’t feel obliged to eat everything however, eating a large amount is a compliment to your hostess A guest should ask permission to smoke. Nepalese consider it a sign of respect if you don’t smoke in front of the elders A house guest should not expect much privacy or think that they will be left alone most of the time. The code of hospitality requires that the host takes care of all your needs, one of which is often assumed to be that of having constant company Invitations A person who makes an invitation for a movie, meal or trip etc, is usually expected to pay for those they invite. Don’t put your friend in an awkward position by expecting him/her to pay People may be too polite to say bluntly that they are not able to come. If someone says, “I’ll try” he/she usually means “no” Don’t be surprised if your guests arrive late. In Nepal, people live less by the clock than in western countries. Generalizations on this matter are dangerous. You however, should be punctual in your engagements Shoes Contact with shoes is considered defiling or degrading People of status may not want to help polish their own shoes or be seen carrying them to the repair shop An extremely important recommendation to volunteers is that they keep their shoes on the floor or ground. Take off your shoes before putting your feet up on chairs, tables or the bed - 15 - VSN Training Guide Shoes are worn inside many Nepali homes but it is safest to follow the example of your hosts. If you see shoes being left outside, please follow suit Eating & Drinking Hindus are particularly sensitive about the pollution of food when it is touched by anyone outside their caste or religion Many Hindus are complete vegetarians. Even if they eat meat, Hindus would not eat beef because of their special reverence for the cow When drinking from a water container used by others, avoid touching your lips to it. If you cant drink the Nepali way, please ask for a glass In a Nepali home, it is best not to help yourself from a jug of water or common dish of food but wait for it to be served to you The left hand is another source of pollution in many Asian countries because it is used for toilet purposes. Use the right hand when eating and also in accepting and giving things Don’t be surprised if someone belches after a meal – this is generally regarded as a tribute to the meal Other Purity Issues Women during their period are considered unclean They usually do not take part in social gatherings or in preparing food, and avoid touching plants or other living things We suggest to women volunteers that they don’t mention to anyone when they are having their period, even if asked Communication & Manners Conversations in Nepal are less quiet and restrained than those in western countries and people generally start a conversation by asking personal questions Asking the price of your possession is rude in western countries but it is accepted between strangers here. If you feel embarrassed by this say you don’t know as it was a gift The word “no” has harsh implications in Nepal. Evasive refusals, being polite, are more common. Because of this people may say, “yes” in order to please you but have no intention of doing so - 16 - VSN Training Guide When giving instructions, it is wise to repeat them several times, preferably, step by step and check to see if they have understood Thankfulness is expressed by facial expressions rather than verbal expressions. One should not assume that a person is ungrateful because he/she does not say thank you Obtaining Information Family members, neighbours, school teachers, students, friends and other local development workers can all be convenient and relevant sources of information about village life and local affairs. Initially, it is wise to check and verify the information you receive Once you settle in the community, it will not be difficult to check the accuracy and validity of information you receive and learn which people are more reliable information source If you are ever in doubt, please ask a member of the VSN/GVN staff - 17 - VSN Training Guide HELP VSN BE ENVIRONMENTALLY FRIENDLY… Turn off water taps when they are not in use. If you walk past a tap running in the middle of a village, try to turn it off. Sometimes they don't turn off, but if the tap can turn off...then do the twist. And even tell a local why you turned it off and encourage them to do the same. The reason why you would turn it off - because water in this country is a precious resource despite all the rain they get in the monsoon, and they need to preserve as much as they can! If there is no water – make sure the water source/tap is turned off (turn to the right) to ensure water flow does not resume once water has arrived Reduce the amount of waste you recreate: Use bags you already have instead of taking new plastic bags from shop keepers Re-fill your water bottle from a re-fill station or use boiled water instead of buying a new mineral water bottle When printing from a computer, print paper double-sided (when feasible) instead of just single-sided Write on the back of used, single-sided paper instead of buying new notepads. Even make a new notepad out of previously used paper If you have to produce waste, throw your waste in the BIN...not on the ground. You might see a lot of rubbish on the ground already but that doesn't make it ok to help out Nepal's pollution problem. Put your rubbish in the bin, and maybe even pick up a few pieces of rubbish while you're at it. Tell a Nepali why you're doing it, and encourage them to do the same. The reason why you would pick up rubbish - because Nepal's natural environment is being clogged by plastics and other wastes, detracting from it's natural beauty, and depleting it's natural health. Wouldn't this place be so much nicer if there were clean rivers and streams, healthy fish to eat, and somewhere half decent to swim? If you're in a remote place and there are no bins, then keep your rubbish on you until you can deposit it safely Buy recycled products whenever possible Walk (if feasible) or take a rickshaw instead of catching a cab, tuk tuk (green tuk tuks are electric/most environmentally friendly), motorbike, or other motorized transportation. The exercise will do you good, as well as prevent creating more air pollution in a place where air pollution is high - 18 - VSN Training Guide PERSONAL HEALTH & HYGIENE Nepal has one of the highest incidence of stomach/bowel infections in the world, but common sense and good personal hygiene will help eliminate or reduce sickness as much as possible Everything becomes harder when you feel sick. You may feel homesick and many people at this stage experience a desire to go home. Generally a bout of diarrhoea lasts 24 – 48 hours and you will get past it, but PREVENTION is your best defence. Pay particular attention to your own personal health and hygiene for the duration of your stay Antibiotics are not normally required – ensure you drink plenty of fluids If symptoms persist we can refer you to the Kathmandu Western Medical Clinic (CIWEC), or you talk a current heath volunteer and ask questions www.ciwec-clinic.com has much information about travellers diarrhoea and common illnesses you may experience in Nepal WHAT NOW…? ASK QUESTIONS – ask VSN staff, ask current volunteers TALK WITH VSN STAFF ABOUT ANY ISSUES AND PROBLEMS – chances are you are not alone and will not be the first person to feel the way you do about an issue or incident GET INVOLVED – the more you put into the programme the more you will get out of it - 19 - VSN Training Guide HOLIDAYS & FESTIVALS 2007 9th – 12th November Tihar 25th December Christmas Day 2008 31st January Martyr’s Day 19th February Democracy Day 6th March Shivaratri 21st March Holi VSN CONTACT NUMBERS Paul – Volunteer Coordinator 98415 00391 First contact for any volunteer issues, concerns or assistance Devendra – Project Manager 98510 94089 Liaison with Home Managers & host families - 20 -