1754 West Avenue O
Palmdale, CA 93551
Office: (661) 755-3321
Residence: (661) 224-1089 c3@rglobal.net
Adept change management executive possessing extensive experience in program analysis, evaluation and change consulting. A specialist in organizational and development issues for intra-company diagnosis, change solutions involving strategic and tactical planning, budgeting and implementation. A versatile, results-oriented professional who has delivered significant accomplishments in key management and consulting positions. Demonstrated sound business judgment, decisiveness, well-developed planning, project management, analytical and communication skills, at a consistent high level of performance and in a variety of progressively responsible and challenging assignments over a 20 year business career.
Accomplished key deliverables in facilities development, human resources, change management, training, recruiting and organizational restructuring. Successful at improving corporate performance and profitability solving problems by applying strategic thinking, using strong communications and interpersonal skills, creating innovative solutions, and achieving measurable results. Expertise in culture change and talent upgrade as well as hands-on creation of comprehensive human resources programs aligned with business strategy. Possession of a comprehensive business background with US Federal,
State and local government markets.
PROFESSIONAL EXPERIENCE
COMPLEX CULTURE CHANGE CONSULTING………………………………………………….2006-present
Founder and Principal,
Consulting with corporations, governments and civic organizations on planning, change, conflict resolution and leadership competencies
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA) 1989 - 2006
Dryden Flight Research Center, Edwards AFB, CA
Director, Academic Investments (2002 – Present)
Managed and directed all academic and education programs, K-20; creation and development of the
Aerospace Education, Research and Operations (AERO) Institute, a new business model.
Director, Human Resources, Management, and Development (1997-2001)
Created, developed and managed all human resource programs, including hiring, discipline, benefits, training and general management control functions for the Center.
NASA Headquarters, Washington, DC
Program Manager, Office of Human Resources and Education (1995-1997)
Developed workforce strategies for managing declining budget. Projects included development of the agency’s full cost management system, designing standards for project staffing and managing the agency’s Organizational Change process. Certified Multicultural Diversity Trainer, served as Leader of the
Headquarters Team.
Executive Officer, Office of Management Systems and Facilities (1993-1995)
Responsible for day-to-day activities in the organization that included Facilities and Engineering
Management, Security, Logistics, IRM, Aircraft Management, Mission Support Budgeting and
Headquarters support.
Director, Headquarters Consolidation Building Project (1989-1993)
Developed and implemented a complete turn-key plan for the design, construction, equipping, furnishing and occupation of the new NASA Headquarters Building in Washington, DC. Directed and managed all systems design and procurement telecommunications networks.

Susan Burgess Miller
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KING GEORGE COUNTY, King George, VA 1988 - 1989
County Administrator
Conducted all management and operations of all county functions including engineering, water and sewer services, parks and recreation, computer services, budgeting, accounting and personnel, procurement, legal, planning and community services, public information, landfill, zoning, and building services.
NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION (NOAA) 1984 -1988
Director of Personnel and Organization Management
Responsible for policy and program design and development for the agency of 13,500 employees nationwide. Agency includes the National Weather Service, the National Marine Fisheries Service, the National
Ocean Service, the National Environmental Satellite Data Information Service, and the Office of
Atmospheric Research.
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA) 1973-1977, 1980-1984
Goddard Space Flight Center, Landover, MD
Chief, Personnel Management Branch
Directed personnel and organization management programs and operations for R&D center with 3500 civilian employees. Earlier positions during time include first level supervisory positions as well as technical specialist.
SMALL BUSINESS ADMINISTRATION (SBA), Washington, DC
Deputy Director, Personnel Services
1977-1980
Directed agency level policy and operations for national organization of 3500 employees.
Earth/Space Science Teacher 1970 -1973
Taught 8th and 9th grade students in public schools in Virginia and North Carolina. Developed curriculum for Earth/Space Science Program for Elizabeth City, NC schools.
EDUCATION
EdD George Washington University, Washington, DC 2005
MSA George Washington University, Washington, DC 1979
BA College of William & Mary, Williamsburg, VA 1970
AFFILIATIONS AND MEMBERSHIPS
Academy of Management
American Institute of Aeronautics and Astronautics
American Association of University Women
American Society for Training and Development
Board of Assessors, King George County
Maryland Health Claims Arbitration Panel
International Personnel Management Association (Federal Section Board of Directors)
Classification and Compensation Society
International City Managers Association
Virginia Local Government Managers Association
National Education Association/Virginia Education Association/North Carolina Education Association
PUBLICATIONS
Lessons learned or lessons noted: A retrospective case study of the stored organization memory of NASA mishaps, 2005, George Washington University.
Knowledge Management in NASA, 2005, ASTD Conference Proceedings: Research to Practice.
The Memory of Mishaps in NASA, 2006, AoM Conference Proceedings.