POLICY ON MISSING APPOINTMENTS & RE-REFERRAL TO SPECIALIST CLINICS
Please make every effort to attend the appointments that have been reserved for you. If you
need to cancel or change the appointment time, please give us plenty of notice by
contacting our Appointments Secretary on 020 7561 7237 or phone our appointments line on
020 7272 1585.
We understand that patients sometimes cannot attend their appointment for reasons that
may be beyond their control and we ask all you to cancel and rearrange appointments if you
can’t make it. If you don’t let us know you’re not coming, we waste a valuable 30 minute
appointment that could have been given to someone else.
So we have a policy that if you miss one appointment you will be offered one more. If you
then miss a second appointment without giving plenty of notice, you will be discharged back
to your GP.
We welcome re-referrals to the service, however if you continue to miss appointments and
require a second discharge for this reason, we regret that we shall be unable to accept
another re-referral.
Welcome to
St John’s Way Medical Centre
SPECIALIST DIABETES
SERVICE
DIRECTIONS TO ST JOHN’S WAY MEDICAL CENTRE
Your GP has referred you to
ST JOHN’S WAY MEDICAL CENTRE
96 St John’s Way
London N19 3RN
Appointments Secretary - 020 7561 7237
General Appointments – 020 7272 1585
Disabled parking on double yellow lines in layby at top of Ashbrook Rd by surgery entrance
(3 hour max wait)
Street parking available up to 10am and after 2pm Monday – Friday.
Between 10am - 2pm - parking metres on Miranda, Prospero, Duncombe Rds & St John’s Way
(2 hour max wait)
Please see inside for more details
How to find us by Public Transport
By Rail - Upper Holloway station - 15 minutes walk
By Tube (Northern Line) Archway station - 5 minutes
By Bus - 41 & 210 - stop on St John’s Way
By Bus - C11, W5, 17, 43, 134, 263, 271 - stop at Archway
Please see the back of this leaflet for a map
and how to find us by public transport
St John’s Way Medical Centre’s SPECIALIST DIABETES
CLINIC is for patients who need specialist help with
controlling their diabetes. We provide support,
advice and expert guidance to patients who need
help and support with understanding and managing
their diabetes from day to day and/or who are about
to start insulin or one of the newer diabetes
treatments. Your GP has referred you to our Specialist
Diabetes clinic because s/he thinks you will benefit
from the help and guidance that our Specialist
Diabetes Nurse, Jill Lankester, can give you.
You and your GP will already have discussed your
referral and this leaflet explains what will happen
next.
1. When we receive your referral form, we will register
you as a “referred” patient at St John’s Way
Medical Centre.
2. Your GP will send us some important medical
history relevant to your diabetes and this will be
stored on our computerised Patient Database.
Your medical record is confidential. We are
registered under the Data Protection Act and we
will not share any of your personal information with
anyone outside the surgery except your own GP.
Our Appointments Secretary will telephone you to
arrange a date and time for your first appointment at
our clinics.
Specialist Diabetes Clinic – once referred to this clinic you
will be offered an initial 30-minute appointment with
Jill Lankester.
Jill is a very experienced Diabetes Specialist Nurse who
has worked for many years at the Whittington Hospital.
With Jill, you will have the opportunity to discuss your
diabetes in greater dept and make an action plan to
improve your diabetes control. She will arrange your
future appointments at the clinic.
If it becomes necessary Jill will arrange for you to be
referred to the Diabetes Clinic at the Whittington Hospital.
Our Practice – overleaf you will find our policy on missed
appointments and a map giving details on how to find us.
When you arrive at the surgery, please make sure that you let
the Receptionist know you have arrived.
Our staff are here to help, so if you have any queries or
difficulties please contact us on the telephone number at
the front of this leaflet.
WE LOOK FORWARD TO SEEING YOU