Section 10 – Day of Event Logistics WALK DAY! The larger your Walk for PKD becomes, the more elements there are to manage on the day of the event. Registration/check-in is always hectic – whether you have 50 walkers or more than 500! There may be multiple vendors or business partners arriving on Walk day with things like ice, water, refreshments, etc. Hopefully media will be in attendance or VIP’s like business partners or top donors. And there are always a million details to take care of, like hanging signs, displaying business partner banners, handing out T-shirts, and taking care of refreshments. The more prepared you are for these details, the smoother and more enjoyable the day will be. The better team of informed, prepared committee members you have on board, the less crazed you will be as coordinator! The key is to plan ahead and communicate well! The information found in this section will help you know what to expect, aid you in setting priorities and assist you in planning for the details. The materials/samples at the end of this section will be a great resource to you and help reduce the workload. They will also help you track the details. This step is vital! The logistics of Walk day are one thing that can get exponentially easier each year, IF you keep great records and train volunteers well. The key to a smooth Walk day is communicate, communicate, communicate! Utilize the Day of Event Binder to gather all the day-of-event details in one easy-to-carry notebook. (You can re-use the same “shell” provided to your walk last year or ask your walk manager for a new one.) Share all the details with your committee. Put as much of this in writing as you can, so they have a quick reference on Walk day. Hold your final committee meeting at the Walk site and do a “run through” of where bathrooms are, where signs are to be hung, where vendors set up, how registration is to be set up, etc. Then you are not the only one with answers on Walk day. Consider dressing committee members in bright, color-coded garb so they can be found in the crowd. Not all volunteers, but those who have many of the answers or know exactly where to direct the question! –Let other volunteers know that the people in the bright green hats (for example) are the ones who can help, not just you. If you can put all these things into practice, and use the tools provided at the end of this section, you will have a smooth event, a much more enjoyable experience and leave with your hair still on your head, not in your fists! Walk for PKD Manual Section 10 – Day of Event Logistics 10-1 Section 10 – Day of Event Logistics VOLUNTEER TEAM STRUCTURE The structure of your volunteer team will be different on Walk day than it will be through out the planning process. Use this sample as a guide to structure your team. You should consider creating your own chart to help volunteers see who they should go to for help. The below diagram is just a guide for you to see how the structure of your volunteer team should be on Walk day. Depending on the number of volunteers and size of your Walk, your groups may be different than the ones listed below. A single volunteer may fill multiple roles. Work with your planning committee to make a Walk-day flow chart that works for you and your team. WALK COORDINATOR FLAIR/ WALKER START LINE PROGRAM REGISTRATION WALK ROUTE Walkup Pre-reg MEDIA & PR EXPERIENCE V V CHILDREN’S PROGRAM TEAMS V V V V V V V V Music V V V Food V V V V RECRUITING VOLUNTEERS Remember that most things that happen on Walk day - from set up, to clean up happen because volunteers are there to make them happen. For some activities (e.g. route set up, placing signs, cheering at the finish line) high school kids or scouting groups might be the way to go. For registration and anything to do with money you will want to make sure that you have responsible adults age 18 or older. There is a whole host of information concerning the Volunteer Liaison position and volunteer recruitment tips and tactics in the committee development section of the manual: How to recruit volunteers Where to find volunteers and post volunteer listings How to use www.volunteermatch.org – The PKD Foundation is a member and individual Walks need not pay the fee as you are covered under our membership! Walk for PKD Manual Section 10 – Day of Event Logistics 10-2 Section 10 – Day of Event Logistics SETTING UP First, you should do your best to get a good night’s sleep the night before. Make sure you have packed all of your supplies and picked up all the stuff you need in advance. Make sure you have copies of all of your spreadsheets, day of event maps, emergency contact numbers for all vendors, hospital information, volunteer contact info, site maps, and everything else you can think of packed and ready to go! VOLUNTEER ARRIVAL TIMES You and your volunteers should arrive a minimum of two hours before registration opens to set up your Walk (more if you have few volunteers and lots of tables and chairs) and to conduct a training session for your registration volunteers. All signs and banners need to be hung. Sponsors that have a booth or exhibit should be there and ready to go at least 30 minutes before registration opens. Radio stations or other entertainment should be setting up at that time as well. Be sure to send someone along the route 30 minutes prior to the start to make sure the route is clearly marked, beginning with the start/finish line and on through the entire route. They should also ensure all fact signs and water stops are set up. Make sure your photographer is there 30 minutes early to capture all events including set up and especially the start of the Walk. (This is the best photo opp.) If your Walk is larger and begins early in the morning, you might consider setting up the night before, however, don’t forget to consider what you’ll do for security. REGISTRATION SET UP Try to make registration a “user friendly” process by setting it up so that the participants come up to the table, turn in their money, and pick up their T-shirts all at one time. Take traffic flow into consideration at all points in the set-up. Put blank registration forms/waivers on work tables and have people fill them out before they get into the registration line. Set T-shirts and other prizes up on tables behind the registration tables, in order by size so they are easy to grab. Have registration volunteers work in pairs – one taking their money and the other getting their T-shirts and other incentive prizes. Assign a minimum of two volunteers to calculate totals from the sealed envelopes. No one person should ever be left alone with money, for obvious security reasons. Ideally, a security officer would be present during registration and money processing as well. Remember, do not open the envelopes! All Walks should announce the preliminary total raised on Walk day. Make sure you have a report of any online funds to add to the amount listed on the outside of the remittance envelopes. Have refreshments, balloons, the Penny Kids Dash, and other activities closer to the stage or podium where the start line ceremony will be to build your audience. Walk for PKD Manual Section 10 – Day of Event Logistics 10-3 Section 10 – Day of Event Logistics Have a Volunteer Check-In area where volunteers sign in and get name tags. Utilize the volunteer button you can order with your supplies to denote volunteers and serve as a name tag, so you don’t have to yell “hey you!” Keep your face painting, refreshments, balloons, and “walking for” stickers near registration, but far enough away to prevent “bottlenecks” in your registration line. Spacing of activities is very important, you want to keep it close enough for participants to feel like they are part of a big event, but you don’t want them so close they don’t have room to move! Stock and equip registration tables with the following supplies: Contribution Remittance Envelopes (to be supplied) Pre-registered/check-in lists Blank general waiver release for new registrants (RR) Pens and markers, stapler, paper clips, rubber bands and/or binder clips Calculators or adding machines Bank boxes for envelopes with donations WALK ROUTE SET UP Volunteers who set up the Walk route should consider the following: The fastest way to set up a route is to be mobile. Look into a golf cart on loan, or a gator. Depending on your route, a well packed pick up truck works too. The route should be clean and accessible for strollers and wheelchairs. If its not, have an alternate route or detour and mark it well. Set up at least one water stop along the route. At a minimum, routes should be 2 miles and walkers need a rest about every 1 to 1.5 miles. You could also consider the addition of a longer loop of about 3-5 miles. Make sure to have some way to collect trash along the route and at water stops. As soon as the last walkers begin to walk, have your route clean up volunteers follow along behind to pick up any signs and trash. If there is trash that may or may not be from your walkers, have the volunteers pick it up anyway. Never pick up signs and supplies before a walker! You don’t want a walker to feel rushed or like they are “keeping you.” So make sure volunteers closing down the route give the last walker the same great experience as the first and save clean-up until the walker has moved on. The best routes start and end in the same place without having to “turn around.” A continuous loop is ideal, but a turn around is ok. For an event of this scope, a route with a separate start and finish site is strongly discouraged! Walk for PKD Manual Section 10 – Day of Event Logistics 10-4 Section 10 – Day of Event Logistics SIGNAGE The placement of your signs is very important. For registration, if you have the capability, hang all signs above or directly behind your tables. If signs are hung on table fronts, they cannot be seen once a line forms. Good signage will really cut down on the questions on Walk morning! In addition to business partner banners, the following is a list of signs that you may need for the rest your start/finish area. New Walker registration/information Walker check-in Business partner signs/banners Parking signs Directing to restrooms, water, etc. Team recognition & Visionary signs Pathway to a Cure – if you are still using the pinwheels Mission Message Signs (provided by PKD) Signage on the route is important; it serves two purposes: 1) It let’s your walkers know where to go and generally keeps them connected to the event while out walking, and 2) it tells the rest of the general public walking, riding or driving by that an event is going on. Hopefully they notice who and what it is for as well, building stronger awareness in your community for PKD! Some route signage to consider: Directional arrows or signs (available with you materials order) Signs with info about PKD (use the Mission Message signs for this purpose!) Thank you signs to business partners (can be sold!) Recognition signs for teams/top fundraisers REFRESHMENTS Free food and drinks always draw people! We LOVE to eat! In keeping with a healthy lifestyle theme, you should consider that some of your attendees may be on very restricted diets, so offer things that might be okay for a PKD patient. Be sure to have water and depending on the time of day, coffee, soda, juice, etc. Make sure to bring bagels or donuts and coffee early for volunteers who are helping with set up and registration! Securing these items is the work of the In-Kind committee or volunteer. One of the most essential – and easiest – items to get is bottled water. So many companies have logo’d water bottles now, and simply donating them to you is a great marketing opportunity and tax write off! Sometimes food donations can add to the flair of the event as well – a popcorn machine, a cotton candy maker, etc. are all festive as well as a snack. Have fun with it! Walk for PKD Manual Section 10 – Day of Event Logistics 10-5 Section 10 – Day of Event Logistics SET THE STAGE PUBLIC ADDRESS SYSTEM You will need some type of amplification system at your start/finish area. Resources for this include: a sponsoring radio station, a local music store may donate a sound system, a DJ may volunteer their time and equipment, a local A/V store can rent or, better yet, loan you a good sound system. Whatever you are using, be sure it will be there for the entirety of the event. You would not want them to leave while your participants were busy walking and then not have a way to communicate post event announcements and thank you’s! Plan for fun music for before and after your start line ceremony. Music enhances the mood of anything! Choose your music wisely to set a fun and festive mood. You will also want to make sure you have music playing as walkers come back, to celebrate their accomplishment and keep them having fun until they get in their car! You will also need to have a working microphone for announcements. Not all systems are equipped with this, so be sure and ask. ENTERTAINMENT Many times, when you secure a radio station as a partner, they will provide music at your event free of charge. If not, you should secure a good sound system to play CD’s, ask a local band or group to sing, or recruit a DJ to donate their services. Make sure whatever sound system you secure, there is a microphone and speakers that can be used for announcements/the start line ceremony. Often, radio stations do not have this capability, so be sure and ask in advance and plan accordingly if this is the case. Music is the one thing that can instantly jazz up an event! Look into clown groups, theatre organizations and local sports mascots to attend and work the crowd. Having face painters or temporary tattoos is a great way to entertain kids. Do you have a Children’s Museum in your town? How about a huge day care or FunPlex that may have fun activities to bring for kids? Can they coordinate a quick craft project or activity for kids? Encourage them to send the volunteers and let them hang their banner behind the table or under the tent! All of this and more should be handled by the Festivity & Flair committee or volunteer! Refer to the committee development section of the manual for more information and a job description for this important position! It is the great experience people have day-of-event that will keep them coming back year after year. Always leave ‘em smiling! Walk for PKD Manual Section 10 – Day of Event Logistics 10-6 Section 10 – Day of Event Logistics PENNY KIDS DASH The Penny Kids Dash is a great way to kids involved in the Walk and fundraising. The dash should be a short distance near the stage, if possible, and should be roped off. Be creative - have a sign for them to run through, have cheerleaders, split the big kids from the young ones and make them do a harder task (i.e. walk with a kidney bean in a spool), etc. Work with your Walk Manger to create a dash that works best for your Walk. New in 2010 – Every child (12 and under) running the dash and participating in fundraising, in any amount, will receive a Penny Kids Dash t-shirt. STAGE ACTIVITIES/ANNOUNCEMENTS Put together a “day of event agenda” with times that activities and announcements begin. Be sure to start on time! If registration begins at 9:00 a.m. and the Walk doesn’t start until 10:00 a.m., be sure to have all your business partner thank yous and other announcements begin at 9:30 a.m. or 9:45 a.m. A good start line program or ceremony is tightly scripted, starts and ends on time, tells a compelling story and is keenly focused on the mission. It is also short – ideally no more than 10 min. from start to end. The start line program template will be distributed in August so you have plenty of time to customize it and make it work for you and your local event. If you have a stretch or warm up, do this immediately before beginning the start line program/ceremony. You can plan on making additional important announcements and business partner thank yous after the official start line ceremony/program has ended and walkers are on their way, so that anyone who may have still been at registration or starting late will have the benefit of hearing, too! AWARDS Awards are fun to give! When you are planning for the prizes you want to have, you can do this many ways. Our goal is to raise money, so prizes should be awarded to the top fundraisers – individuals and teams. You can also add awards that make it fun and are easy to announce on Walk day; like best team T-shirt, best team banner or sign, best team name, etc. have a plan for how to determine who gets which prizes, so on Walk day you don’t have to scramble too much to figure it out! You can always announce who is “in the running” for a current year prize and let everyone know you are still tabulating when an award is based on fundraising amounts. To recognize people and teams on Walk day, you can always announce their totals from last year, thank them for their loyalty in returning and say how excited you all will be to get their new totals! If you are unable to tabulate top fundraiser and top team awards that morning - and many of you will not be able to – that is okay. Announce what you can, celebrate Walk for PKD Manual Section 10 – Day of Event Logistics 10-7 Section 10 – Day of Event Logistics what you do know (be it current info or last year info) and promise new results soon (delivered via follow-up email to all walkers.) Never announce a winner unless you are sure you are right! You do not want to miss someone or “take back” top honors if someone comes in late with the best results! REMEMBER – We have a national fundraising incentive program for all walkers who raise $100 or more ($100 earns a T-shirt, $200+ earns additional prizes.) It is easy to facilitate on Walk day and is very cost effective. So, no need to recruit additional prizes. Simply plan on those that will enhance the Walk day experience and further promote teams and top fundraiser activities. Let the program we already have in place work for you!!! PHOTOGRAPHY Be sure and find someone who will photograph your event on Walk day! Not only is it fun to share the photos with your volunteers, participants, teams and the PKD Foundation, photographs remind business partners of what they received in exchange for their donation, and have documented evidence that it was a great event to support – making it more likely for them to return from year to year. One great benefit to give teams is a free team photo. A simple dry erase board to hold up with the team name on it can serve as an identifier for the picture. You can then make the pictures available electronically, for free, post event. Team captains LOVE this benefit! If you have a fair amount of teams, secure a second photographer for other photos as the team photographer will be busy all morning and miss many other great photo opportunities. Here is a list of items, in addition to the candid shots: Set up activities (volunteers at work) Volunteers in action Registration activities Each tent/booth Sponsor banners Many different views from near and far of the entire event Penny Kids Dash Start/Finish line ceremony, including warm up Walkers leaving as the Walk begins The EMCEE on stage Finish line activities Walk for PKD Manual Section 10 – Day of Event Logistics 10-8 Section 10 – Day of Event Logistics Any and all VIPs who speak (part of the opening ceremony) Team photos Please send a CD of all photos to: PKD Foundation Attn: Walk for PKD 8330 Ward Parkway, Suite 510 Kansas City, MO 64114 We will post the photo gallery online on your Walk GEO page. THE WALK WARM UP A stretch/warm up is a great way to get your Walk started. Start your warm up about 5 minutes before you begin your start line ceremony, which should be about 10 minutes long. So the whole thing should be about a 15 minutes. An aerobics instructor or fitness person from a gym (Jazzercise or Curves are great!) or your local hospital would be great for this. The warm up should just be some simple stretches set to energizing music to get their blood flowing. It will also rally people to the start line area, building a bigger audience for the ceremony. START The start of a Walk for PKD is the one time, all year long, all across the globe, that thousands of people are assembled and we have an opportunity to address them! The start line, collectively, is the most powerful moment all year long for those with PKD! We need to make the most of this opportunity and put forth a strong, compelling, consistent message. That is why we have written the Walk for PKD Start Line Program to help you frame out the best program possible. The Start Line Program we have provided is finely crafted to put forth key PKD initiatives, it is compelling, it promotes the mission of the PKD Foundation, and it encourages further involvement in our cause. But it is written by one person in language that resonates for her. You must make it your own. It has room for you to customize and localize the message, giving your Walk its own local flavor. The full program, with all the added local speakers, is no longer than a half hour. We recommend a start line program be no longer than 10-15 minutes in length, so edit appropriately. And remember to plan ahead so you can start on time! Make sure the start line is clearly marked; use banners or balloon arches/columns. Walk for PKD Manual Section 10 – Day of Event Logistics 10-9 Section 10 – Day of Event Logistics Use a PA system so that you have amplified sound. It is important to address the crowd and no one wants to be yelled at. Music sets the mood, so plan for it! Some thing as simple as a small, portable CD player plugged into a good set of speakers will do. Make sure you have good music with a wide appeal. FINISH Your finish line should be a joyous occasion! Each walker should feel a sense of accomplishment when they cross it. Make sure the finish line of your Walk is clearly marked. Ideally, walkers will circle right back to the start line, so it is already set up! Have people cheering or welcoming them across the finish line. Some ideas include: cheerleaders from a local school, people with PKD, or others. Arm them with noisemakers and bubbles, anything to create a celebration. The finish line is a great place to hand out the Next Steps newsletter! Another way to add excitement is to have massage therapists, clowns, bands, local celebrities, magic acts, etc. This is a job for the Festivities and Flair committee or volunteer. Put them in charge and get out of their way! Having one person dedicated to this activity ensures it doesn’t fall to the wayside. Walk for PKD Manual Section 10 – Day of Event Logistics 10-10 Section 10 – Day of Event Logistics WHAT IF YOU EXPERIENCE… INCLEMENT WEATHER There is always the possibility (although we don’t like to think about it) of rain on event day. In case of inclement weather you need to have a contingency plan, because as the registration brochure states we “Walk rain or shine!” If there are weather conditions looming around your event be sure to announce to the local media that you will still be walking. This does not, however, apply to flooding, lightening, tornadoes, hurricanes or other severe weather! If there is severe weather, please do not jeopardize your safety or the safety of your walkers. Want to “weather proof” your event? The more we encourage on-line registration and fundraising, the better. This way, if your event is canceled due to severe weather we already have the donations in the bank! MEDICAL OR OTHER EMERGENCIES Assign one volunteer (or more, depending on your Walk size) to be in charge of first aid. Ideally, this is a licensed and trained medical volunteer (nurse, EMT, doctor, paramedic). If one is not available find a responsible party and equip them with a first aid kit. If you have a medical volunteer see if they can bring the kit with them. If not, you can get first aid kits donated by the Red Cross, a local pharmacy or hospital. Make sure you have the directions to a local hospital and dialysis center available for your volunteer, and handy to all key committee members. Make sure the person(s) in charge has a cell phone at their disposal in case of emergency. If you have an emergency at your site fill out the Incident/ Injury Report and send it in to the PKD Foundation immediately after your Walk. Three-part Incident/Injury forms are available, and you will receive a handful from the Foundation. If you have an emergency on Walk day, first call 911 and handle the immediate needs. Have eye-witnesses record, in writing, their details of the incident. See your red Walk for PKD Emergency Procedures card for specific instructions on how to handle emergencies. This will be sent to you with your final box of day-of-event supplies. Walk for PKD Manual Section 10 – Day of Event Logistics 10-11 Section 10 – Day of Event Logistics EQUIPMENT YOU WILL NEED While it is understandable that there will be expenses associated with holding a Walk for PKD, you and your committee should get as many of these items donated as possible to keep those costs down. Please review the Budget/Accounting section to see how to handle reimbursements for expenses. Suggested Supplies for Walk day: Zip ties and/or rope to hang banners Box cutters/utility knives to cut them down Sign or fence post stakes Permanent markers Duct Tape and clear sign-hanging tape Yard Sign stakes Extra sign materials – blank paper, markers, etc. Helium and ribbon for balloons Tub/bucket/trough to ice down water or other beverages Stapler, paper clips, rubber bands Blank envelopes for marking walker donations (just in case you run out of those we provide!) Check in lists Contribution Remittance Envelopes Pens and markers Calculators or adding machines Bank boxes for envelopes with donations Sidewalk chalk – great for flair and directions on pavement/sidewalks Tool box with the basics, just in case! PA System and music for start line ceremony Special Equipment you may need for Walk day: Tables (registration, information, food, beverages, sales, etc.) Power and water hookups (may need generators) Tents, if covered/indoor facility is not available Trash cans (if location does not provide them get boxes/plastic bags) Cash boxes Camera, for team photos and general photos Chairs, for volunteers Bathrooms (rent portable if site does not have public accessibility and please consider making it wheelchair accessible) Walk for PKD Manual Section 10 – Day of Event Logistics 10-12 Section 10 – Day of Event Logistics AFTER THE WALK CLEAN UP Make sure you have enlisted a set of volunteers for post walk clean up – ideally a new, fresh crew. Make arrangements with your location to use their dumpsters or trashcans. If this is not available you will need to make arrangements to haul your Walk garbage to a local landfill or other facility. Inevitably, you will have some food leftover. Many local shelters will accept these leftovers. Investigate this prior to your event and have the information on hand the day of the Walk. You can make arrangements to have it delivered or picked up. We want to make sure we always leave a place as good as or better than we found it! We want everyone left with a great impression and fond feelings toward the PKD Foundation! WHEN YOU GET HOME Be sure and take a moment to congratulate yourself and your volunteers on a job well done! And don’t be surprised if you don’t want to even think about another Walk! But, it isn’t over ‘til it’s over! After you have had a moment to breath, you’ll have some wrap-up to do. Organize the money and registration forms and turn everything in as quickly as you can – Ideally no later than then next day, using the label provided! Thank all key volunteers, donors and business partners Make plans to return all borrowed/rented supplies Complete your records – good file integrity and detailed information makes next year’s Walk all the more easier – For you and any others involved! Thank all top fundraisers, team captains and other key participants (phone call or note) Walk for PKD Manual Section 10 – Day of Event Logistics 10-13