Informatics Implementation Team
Project Satisfaction Survey
Overview
The following survey was designed to assess client satisfaction and to provide feedback
regarding Informatics Implementation projects. This survey encompasses questions
regarding project management, technical and data management, training, work flow
design, testing, and go-live. The Informatics Implementations Team takes great pride in
providing the best possible customer service.
This survey is very important in assessing the degree to which we successfully met the
business needs of our customers. In order to determine the effectiveness in meeting our
customer needs, we need your input. As we strive for continuous improvement, your
opinions and comments allow us to assess and improve our current operational processes,
thereby continuing to provide the best possible service.
Please read through the survey and answer each question accurately. The agreed upon
Project Overview Document has been attached for your convenience. The first section
includes free format questions followed by questions that you can rate on a scale.
Thank you in advance for your time.
The Informatics Implementation Team
What did we do well on the project?
What can we do better next time (Lessons Learned)?
What do you feel where the main risks of this project and how well were they managed?
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Informatics Implementation Team
Project Satisfaction Survey
Instructions
Use the scale below to rate your degree of satisfaction with each item presented. As
indicated, a higher score indicates a greater degree of satisfaction. For any item with a
rating of 2 or below, please provide a written explanation in the comments section.
1
2
Extremely
Dissatisfied
3
4
Satisfied
5
Extremely
Satisfied
Overall
_____ Meeting of agreed upon project expectations and critical success factors
Project Management
_____ Meeting proposed implementation timelines: timeliness of the project
_____ Effectiveness of risk identification and management performed during the project
_____ Solicitation and use of business expert input and advice for project success
_____ Communication and follow-up of assigned tasks to project resources
_____ Timely response to issues/concerns during the project
_____ Thoroughness of documentation created during the project
_____ Communication of status during the project
_____ Development and execution of a project communications plan
Design: Technical and Data
_____ Management of technical issues including design, development, hardware
installation and maintenance, system deployment
_____ Effectiveness and quality of data conversion (if appropriate) and data setup
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Informatics Implementation Team
Project Satisfaction Survey
Design: Work Flow
_____ Effectiveness and quality of work flow design efforts
Testing
_____ Thoroughness of test planning: test requirement and test scenario development
_____ Timely response to issues/concerns during the testing phase of the project
_____ Communication of the status during the testing phase
_____ Satisfaction with the thoroughness and quality of testing performed
Training
_____ Thoroughness of training plans and training curriculum
_____ Effectiveness of the performed training
Go-Live
_____ Effectiveness of the Dress Rehearsal as a preparation for the go-live
_____ The onsite support available during the go-live process
_____ The timely response to the issues/concerns during the go-live phase of the project
_____ Effective communications during the go-live phase of the project
Additional Comments:
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