West Bar Surgery
West Bar Surgery
South Bar House
6 Oxford Rd
Banbury
Oxfordshire, OX16 9AD
Telephone: 01295 256261
01295 756848
Fax
Website
www.westbarsurgery.co.uk
When the surgery is closed call 01295 256261
Welcome to West Bar Surgery
Welcome to our surgery website. We hope you will quickly benefit from a user friendly layout
and a wealth of information about our healthcare services .
One Click Away
Find out when we’re open and what to do when we’re not, all from the comfort of your own
home.
Convenience doesn’t stop there and you can now access a number of services online. Ordering a
repeat prescription or sending us your comments are both just a click away. And if you’re not yet
registered with us you can download the necessary forms here too.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with
professionalism, discretion and friendliness. You can count on a warm welcome from everyone
involved here at the practice.
Please take a few moments to look through the website and get acquainted with everything that's on offer. Find out
how to do the sort of things you expect like prescriptions and appointments, but keep surfing and you may also find
out about services you did not know we offered.
Choose Well - click here to see the healthcare options available to you.
New patients can register on line now!
We are on
Search for West Bar Surgery and keep up to date with what's going on in the
practice.
West Bar Surgery
Monday
08:00 - 20:00
Tuesday
08:00 - 19:30
08:00 - 12:00
Wednesday
13:00 - 19:30
Thursday
08:00 - 19:30
Friday
08:00 - 19:30
Weekend
closed
Hardwick Surgery
Monday
08:15 - 12:00
Tuesday
closed
Wednesday
08:15 - 12:00
Thursday
closed
Friday
08:15 - 12:00
Weekend
closed
DR WOOKEY
DR HAYNES
DR ROGERS
MONDAY
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
When We Are Closed
TUESDAY
Clinic
(am/pm)
-
WEDNESDAY THURSDAY FRIDAY
Clinic
Clinic (am/pm) Clinic (am)
(am/pm)
Clinic
Clinic
Clinic (am)
(am/pm)
(am/pm)
Clinic
Clinic
Clinic (am/pm)
(am/pm)
(am/pm)
DR SANDERS
DR HAYLES
DR
MACGREGOR
DR ELLIOT
DR GUPTA
DR BARTLEY
DR CARTER
LOCUMS
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
As arranged
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
Clinic
(am/pm)
-
Clinic
(am/pm)
Clinic (am/pm) Clinic
(am/pm)
Clinic
(am/pm)
Clinic
Clinic (am/pm)
(am/pm)
Clinic (am)
Clinic
(am/pm)
Clinic
(am/pm)
Clinic (am/pm) -
-
Clinic (am/pm) -
Clinic
(am/pm)
In a genuine emergency you should call 999.
Chest pains, shortness of breath or bleeding constitute an emergency.
Out of hours there is always a doctor on call.
The telephone number can be obtained by ringing the surgery 01295 256261 for a recorded
message or calling the new 111 out of hours service for advice/redirection.
The Oxfordshire Primary Care Trust provides access to GP medical advice and treatment for
patients in the North and North East of Oxfordshire and some parts of South Northamptonshire
from 18:30 - 23:00 weekdays and from 08:00 - 11:00 at weekends and bank holidays. It can help
if, for example, you have a fever or sickness but don’t need to go to a hospital Emergency
Department.
Patients may be offered advice over the telephone, or may be asked to visit Primary Care Centres
in Banbury or Bicester. For those patients who are housebound, home visits may also be made.
NHS Direct
Alternatively you can access urgent assistance by calling NHS Direct (www.nhsdirect.nhs.uk/) on
0845 4647. A triage nurse will assess your situation and take appropriate action. This could
simply be by offering advice or where necessary by making arrangements for you to be seen by a
doctor.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor
and only do so if you genuinely cannot wait until the surgery re-opens.
Appointments
We encourage you to make appointments with your "usual" doctor as this helps us to help you.
Please see your own doctor for ongoing problems as it saves you the trouble of having to go
through all the details again and it saves us duplication of work.
Following patient feedback about the appointments we have undertaken some changes to
improve the service. We have recently installed a better phone system to help you get through to
us. We would ask however that you do not call at 08.30, unless you need to, as this is the busiest
time of the day. From September 2012 we will be offering the following types of appointments:
1. Book on the day
Ring before 12.00 to book to see your own G.P. provided they are at work that day and have a
slot available.
If they are unavailable, you can ask to book a telephone call with that G.P. to discuss the best
way to proceed. Many issues may be dealt with by telephone successfully. If your G.P. is away
you will be offered an alternative.
2. Pre-bookable appointments
Your G.P. may issue you with a green slip to book a follow up appointment on a specific date
with reception. You may wish to plan ahead (elderly people may need transport etc) or you may
need to be sure of a particular time to coincide with another slot such as a blood test or nurses
appointment. You can also ask for this type of appointment. However these appointments are
limited. If you have trouble booking, request a phone call with your G.P. and we will try to help.
3. Urgent ON THE DAY appointments
Please ring BEFORE 10.00 a.m.
These are a quick 5 MINUTE APPOINTMENTS to deal with one URGENT medical problem
only. They are held at the end of morning surgery and we offer as many appointments as
required on that day, until all patients are seen.
Please give as much information as possible to the receptionist so you get the most appropriate
appointment. All staff adhere strictly to rules of confidentiality. This may be with your own G.P.,
another G.P. or the duty doctor. There may be occasions when your "usual" doctor is not
available. Please be prepared to accept an appointment with another doctor in these
circumstances.
4. Duty doctor appointments
You will be offered a telephone call with the duty doctor, later that day



If your own doctor is away,
if you have called after 10.00 am or
if you cannot come on another day and you have an urgent medical problem
They will call you back in between jobs. Everyone can speak to a doctor on the day until 18.30 about an
urgent medical problem. The doctor and you can then decide on the best solution together.
If you have a query about results, hospital appointments or something that is not a medical
problem you may be asked to ring back when your own GP is available to help. This will allow
us to deal with urgent issues most efficiently and other issues most effectively.
Please give the receptionist the information she needs to do this.
5. Telephone Appointments
We do not always need to see you face to face to keep an eye on things or sort issues out for you.
Telephone appointments can be booked in advance for your own G.P. and we will call you back
within a certain time. Please bear in mind this may not be an exact time and keep that time free
to talk. Please do not leave your answer phone on!
If you have requested a telephone call from the Doctor or Nurse it would be helpful if you could have your contact
number to hand - this would enable us to handle your query promptly.
We will try to contact you 3 times, and if after that time have not managed to get hold of you, will not try again. We
will also assume, unless you have specified otherwise, that you are happy for us to leave a message saying that we
have tried to contact you.
The message would be something like "Hello, it’s Doctor X returning your call, I’ll try again later" or "Hello, it’s
Doctor X returning your call for the third time & I won’t be able to try again but if you still have problems, please
contact the surgery".
If you are requesting information during your telephone consultation, it may be useful for you to have a pen and
paper to hand to record this information.
Language Line
This facility is available for all our overseas patients who need the assistance of a translator.
When booking your appointment please request a double appointment with your doctor and
advise us that you would like the assistance of a translator.
Cancellations
If you cannot attend an appointment for any reason PLEASE INFORM US AS SOON AS
POSSIBLE in order for us to give the slot to someone else. Even a last minute cancellation can
sometimes be used. If you do not cancel and you do not turn up we reserve the right to use our
DNA policy.
You can text us on 07501329572 stating your surname and date of birth to cancel your next
appointment. Please note this number is for texts only. Calls are not answered.
Practice Nurses
Sr. Julia Knight and Sr. Maggie Davis are NURSE PRESCRIBERS and can deal with many
conditions which patients may previously have felt necessary to be seen by a doctor.
The list of conditions they have been trained to deal with includes, upper respiratory tract
infections, sore throat, earache, cough, flu, sinusitis, hay fever, nosebleeds, acute asthma,
headache, neck pain and back ache, head injury and dizziness. Conjunctivitis, rashes, eczema,
nappy rash, warts, infected in growing toe nails, head lice, moles, bites and stings. Abdominal
problems which includes diarrhoea and sickness, cystitis, abdominal pain, indigestion, balanitis,
rectal bleeding and threadworms. Gynaecological problems which includes vaginal discharge,
painful periods, emergency contraception and missed pills.
You will be able to make appointments to see Julia or Maggie who will be working alongside the
duty doctor.
Home Visits
IF YOU NEED A HOME VISIT PLEASE CALL BEFORE 10.30 a.m.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment
and facilities available, we do appreciate this is not always possible. In this respect, if you do
need a home visit, you can help us by calling reception BEFORE 10.30 A.M.
You may only request a home visit if you are housebound or are too ill to visit the practice on
that day.
You may get a phone call from your G.P. after you request a visit. Your GP will only visit you at
home if they think that your medical condition requires it and will also decide how urgently a
visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the
doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You
should also be visited at home by a health visitor if you have recently had a baby or if you are
newly registered with a GP and have a child under five years.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less.
Your employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SAP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Training Practice
West Bar Surgery has participated in training doctors for general practice since 1971.
Qualified doctors who have already completed at least three years of hospital training join us
for one year's experience to complete their training and you may be offered an appointment with
them. In our role as a training practice we are regularly inspected to ensure a high quality of care
and efficient administration.
We also have medical students attached to the practice. You will always be asked beforehand if
a medical student may be present at a consultation. Some of our nurses and health visitors are
also qualified to train others and may have students attending their clinics from time to time.
Research
There may be research projects within the practice from time to time. If you are involved you
will always be fully informed.
Cancellations
If you cannot attend an appointment for any reason PLEASE INFORM US AS SOON AS
POSSIBLE in order for us to give the slot to someone else.
ON THE DAY - please telephone 01295 256 261 or you can text us on 07501329572 stating
your surname and date of birth to cancel your next appointment. Please note this number is for
texts only. Calls are not answered.
MORE THAN 24 HRS - email, telephone us or you can text us on 07501329572 stating your
surname and date of birth to cancel your next appointment. Please note this number is for
texts only. Calls are not answered.
Even a last minute cancellation can sometimes be used. If you do not cancel and you do not turn
up we reserve the right to use our DNA policy.
The DNA policy applies to patients who have missed three appointments. We have a huge
number of appointments wasted by patients not coming, sometimes even when they booked on
the day! If you regularly miss appointments we reserve the right to remove you from our list as
this is not fair on the vast majority of our patients who turn up at the right time.
It may be frustrating when your Doctor runs late but this is due to the time they are giving
another patient. One day this may be you,. We do try to run on time so be please be patient. If
you arrive late however we reserve the right not to see you. The receptionist will ask your G.P. if
they are prepared to see you when you do arrive.
If you know you may be a few minutes late it is best to ring ahead. Most doctors will still see you
if their workload permits it.
Repeat Prescriptions
Patients on long-term repeat medicartion can order repeat prescriptions in a variety of ways.
Please be aware that we get over 600 requests a day for medication. If you are on repeat
medication youmust leave enough time for us to arrange a prescription by planning ahead.
You can order a prescripiton in several ways:




By email - to westbar.scripts@nhs.net (please be aware that normal email is not
encrypted and so may not be totally secure)
Online - follow the link at the top of this page to complete a simple registration.
By post - remember to enclose a stamped addressed envelope.
By telephone (N.B. this service may be phased out in the future) - to 01295 756824
(West Bar) Please call between 13:00 - 16:00 ONLY.
West Bar operates a prescription collection service in conjunction with certain chemists. Please
ask reception for details.
Attention All Patients
Would all patients please note that Cox & Robinson and West Bar Surgery are two separate
companies. Some patients believe when they request a prescription, it automatically goes to Cox
& Robinson. Prescriptions will not automatically go to any chemist; you have to request where
you want it to go and advise the chemist that you would like them to collect it. When you request
a repeat prescription by any method please state what chemist you want to use, if you want it
delivered to you or if you will be picking it up yourself. Also please add your date of birth,
address and your usual doctor. If you phone the surgery for a repeat prescription the
receptionist will ask you for these details.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at
least once a year to review these regular medications and notification should appear on your
repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further
prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take
weekends and bank holidays into account.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.



Prescription (per item): £7.65
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items
in 12 months, you may find it cheaper to buy a PPC.


Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
1. All patients will need to go the new web site via their browser even if they were registered
with the old web site
http://www.westbarsurgery.co.uk/
2. You will see the WELCOMEscreen
Click on the tab at the top that says Prescriptions
3. Choose Repeat Prescriptions from the drop down list
4. You will see the REPEAT PRESCRIPTIONS screen
Click on ‘order your repeat prescription online’
5. The first time you use the service you will need to register (even if you were registered
previously)
Use the Click here to register right side of the page and follow the instructions.
6. An email will be sent to you to activate the registration
You cannot order until you have completed the activation by clicking on a link in the email
you have been sent.
7. When you click on this link they will get the Registered Services Logon Screen.
This is usually the FIRST screen once the initial registration process has been done.
8. You can now log on here at any time with your email and password to get the Patient
Home screen:Click on manage repeats
There are three steps involved in ordering a repeat prescription as shown by each tab.
These steps are carried out on each of three tabs in the 'Order a Repeat' section.
After the first time of use the front page below will fill automatically
Please follow the instructions carefully and complete each step.
If the drug you want is not a choice from the drop down box, you can type in the name in the drug
field then select quantity and we will sort the rest out for you.
If you tick the box that requests a confirmation email to be sent at the third step, you will
get an email to say that the request has been received at west bar scripts.
This will indicate that the process has worked!
10. All in all, once the process is set up there are five steps from logging in to logging out.
You can also log in at any time to see a history of which requests have been made on the
screen (see bottom of screen).
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
In addition to GP consultations the practice adheres to the General Medical Services Contract for
the provision of healthcare services. The following list highlights the services offered. Please see
the separate "clinic timetable" page for specific timings.
Essential Services




Asthma
COPD
Coronary heart disease
Diabetes
Additional Services
















Cervical smears
Counseling
Drug & alcohol counseling
Family planning
Child health surveillance & immunisations
Healthy living advice
Hypertension
Maternity services
Medicals for employment
Minor surgery
Phlebotomy (blood tests)
Smoking cessation
Stroke/TIA
Vaccinations and immunisations including travel
Vasectomies
Women's health
Clinic Timetable
Clinic Timetable
Clinic
Held by
Asthma clinic
Julia Knight
Times/Days
Doctors
Referral
Yes/No
No
Tuesdays
Thursdays
13.30 -16.00
Cervical smear tests
Sandra Williamson
Maggie Davies,
Julia Knight,
Claire Hunter,
Specialist smear clinics
Every day
No
CHD clinic
Wednesday 13.00 - 16:00
No
Child development and
immunisation
Wednesday 13.30 – 14.45
No
Counselling
Robina Zafar & Steve Thorpe By appointment
Drug/alcohol
Counsellor
Claire Forrest
Tuesday 13.00 – 18.00
No
Diabetic clinic
Claire Hunter
Wednesday am, Friday am
No
Family planning
Maggie Davies
Monday 13.00 – 14.00
No
Monday 12.00 – 16.00,
Thursday 8.30am -12.00
No
Hypertension clinic
Maternity
(Antenatal)care
Held at West Bar Surgery by
Midwives.
The Midwives are part of the
Banbury Community Team
based at the Horton General
Hospital
Minor surgery
All doctors
Yes
No
Monday, Wednesday & Friday
09.30 - 16.30
By appointment
Yes
Stroke/TIA clinic
Travel clinic
Judith Thomas
No
Friday
14.00 – 17.30
Smoking Cessation
Clinic
Mary Koenig, Christine Cane By appointment
No
Phlebotomy Clinic
Tracy McBean,
Dianne Kavanagh
No
Every day
Non-NHS Services
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract
charges.
Examples include the following:







Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Passport signing
Prescriptions for taking medication abroad
Private sick notes
Vaccination certificates
Private patients (those not eligible for NHS treatment)
The fees charged are based on the British Medical Association (BMA) suggested scales and our
reception staff will be happy to advise you about them along with appointment availability.
Appointments made for these services need to be paid for IN ADVANCE. Reception staff will
be happy to help you with this.
Test Results
Test Results
PLEASE TELEPHONE FOR TEST RESULTS AFTER MIDDAY AS THEY MAY NOT BE
AVAILABLE BEFORE THEN. THANKYOU
When you attend for a test of any kind you will be told how long you should expect to wait for
the results. Please bear this in mind and only call the surgery sufficient time has elapsed.
We have a strict policy regarding confidentiality and data protection. In this respect we will only
give out results to the person they relate to unless that person has given prior permission for their
release or if they are not capable of understanding them.
Our reception staff are not qualified to comment on results therefore it is your responsibility to
check them and make any necessary follow-up appointment with the doctor.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:



assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before
the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Registration
New Patient Registration
If you live within our practice area you are welcome to register with us and our reception staff
will be happy to guide you through the procedure. Eligibility can be quickly confirmed from
your address so please provide proof by way of a recent utility bill. We also require one form of
photographic ID such as a passport or driving licence.
All patients are officially registered as being on the list of The West Bar & Hardwick Surgery
and not with an individual doctor. However, for the purpose of continuity of patient care the
surgery does prefer to run an internal list for each doctor.
The surgery accepts that some patients like to remain with their preferred GP, whereas some
patients like to see a same sex doctor for personal issues or it may be that they just feel it is
easier for them to speak with a particular doctor. None of the doctors mind patients seeing other
doctors in fact the doctors would rather the patients feel most 'at ease' as possible. The allocation
of your ‘preferred GP’ will be dependent on the current list sizes of the individual GP.
Every effort will be made to allocate patients to the GP of their choice. However, this may not
always be possible. We would ask you to see the same doctor however wherever possible for
each episode of treatment. This helps us to help you.
If you do not have a medical card you will need to complete a registration form (GMS1). We
also ask patients to complete a health questionnaire which will provide useful information whilst
we wait for your medical records to arrive from your previous doctor.
All new patients are offered a health check with a member of the health care team to ensure that
any required tests are up to date and that we have an accurate note of any repeat medication you
may be taking.
Medical treatment is available from the date of registration. Please contact reception for further
information.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the
services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services (www.rcgp.org.uk/pdf/rcgp_iyp_full_booklet_web_version.pdf)
Practice Area
Practice Area
Registering Online
Online 'Pre-Registration' With The Practice
If you wish to pre-register click on the link below to open the form. When you have completed
all of the details, click on the "Send" button to mail your form to us. When you visit the surgery
for the first time you will be asked to sign the form to confirm that the details are correct.
Pre-registration Form
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your
first visit to the practice.
Registration Form
Temporary Residents
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see one
you can receive emergency treatment from the local GP practice for 14 days. After 14 days you
will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on
the local practice list and still remain a patient of your permanent GP. After three months you
will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do
not have to accept you as a temporary patient although they do have an obligation to offer
emergency treatment. You cannot register as a temporary patient at a practice in the town or area
where you are already registered.
Download the Temporary Resident Registration Form
Useful Contacts
Local Hospital Numbers
The nearest Accident and Emergency Department is at the Horton General Hospital - the entrance is off Hightown
Road.
Horton General Hospital Banbury
(01295) 275500
Foscote Private Hospital Banbury
(01295) 252281
Orchard Health Centre Banbury
(01295) 259851
Churchill Oxford
(01865) 741841
John Radcliffe Oxford
(01865) 741166
Littlemore Hospital Oxford
(01865) 778911
Nuffield Orthopaedic Centre Oxford
(01865) 741155
Radcliffe Infirmary Oxford
(01865) 311188
Warneford & Park Hospital Oxford
(01865) 741717
Helpful Organisations
AIDS Helpline
Al-Anon (for the families of alcoholics)
Alcoholics Anonymous
Alzheimer's Local Support
Arthritis Care
Asthma Society and Friends
of the Asthma Research Council
Back Pain Association
Banbury Carers
Banbury Young Homelessness Project
Bereavement Support
British Epilepsy Association
Cancer Relief (Macmillan Fund)
Carers' Centre
Citizens Advice Bureau
CRUSE Bereavement Care
Disability Advice Centre
Disabled Living Foundation
0800 393799
(020) 7403 0888
(020) 7352 3001
(01295) 750622
020 7916 1500 or
Freephone: 0800 289171
(020) 7226 2260
(020) 8977 5474
(01295) 264545
(01295) 259442
(01295) 277010
0845 708 9599
(020) 7351 7811
0845 712 5546
(01295) 262088
(01295) 750705
(01865)791818
(020) 7289 6111
Mondays Orchard Health Centre 10.00am - 12.15pm
Tuesdays Horton General Hospital 10.00am - 12.15pm
Libra Project (Drug & Alcohol
problems)
MIND
Multiple Sclerosis Support Service
National Childbirth Trust
National Council for One-Parent
Families
NHS Direct
(01295) 273511
(01295) 271064
(01865) 224405
(020) 8992 8637
(020) 7267 1361
0845 4647
http://www.oxfordshire.nhs.uk/pals.asp
(www.oxfordshire.nhs.uk/pals.asp)
Parkinson's Disease Society
(01295) 255904/720142
Registrar of Births, Marriages & Deaths (01295) 262163
RELATE (Marriage Guidance)
(01295) 258141
Samaritans Direct Line
270000
Stoma (Colostomy) Care
(01865) 221839
The Stroke Association
(020) 7490 7999
Victim Support
(01295) 277990
Volunteer Bureau
(01295) 255863
Oxfordshire PALS
Practice Brochure
Please CLICK HERE to download a copy of our Practice Brochure
NHS Constitution
CLICK HERE to read how West Bar Surgery implements the NHS Constitution
Private Fees
Private Fees
Some medicals and certificates provided by the doctor are not covered by the National Health
Service and a BMA recommended fee will be charged for this private work. Services include:







Private health insurance claims
Pre-employment medicals
Holiday cancellation forms
Private certificate
Fitness to Drive
HGV, PSV, Taxi driver medical and sports medicals
Some travel vaccinations
A current fee list (in line with BMA recommended rates) is available below and at Reception.
Please note that a nominal charge will be made for any non medical letters requested by the
patient.
Private Fees Schedule
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:



To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made through the practice
manager and may be subject to an administration charge. No information will be released
without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons. Violence in this context includes actual or threatened
physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we
will notify the patient in writing of their removal from the list and record in the patient’s medical
records the fact of the removal and the circumstances leading to it.
Staff Details
A new experience whilst fundraising!
Dr Wookey accompanied a group of trekkers who climbed to the top of Kilimanjaro in
September 2012, raising £50,000 for the British Heart Foundation. Well done Dr Wookey!
Doctors
Dr S LM
Wookey
MB BCH BAO MRCP MRCGP DCH DRCOG FP Cert
Registered London 1983
Specialist Interests: Dermatology & Paediatrics. Senior Partner
Dr S A
Haynes
MB BS MRCGP DFFP
Registered London 1987
Specialist Interests: Musculoskeletal & Sports Medicine, GP
training, School Health,
Medical officer to Bloxham School
Dr A K
Sanders
BSc (Hons) MB BS DRCOG MRCGP
Registered London 1996
Specialist Interests: Heart Disease and Stroke, Learning
Disabilities, GP Training
Dr G Rogers
MB BS MRCGP DFFP DRCOG DCH
Registered London 1993
Specialist Interests: Women’s Health, Obstetrics, Gynaecology,
Family Planning, Child Health
Dr S Hayles
BSc BM. ChB MA MRCGP Dip Gen Counselling DFFP
Registered Oxford 1993
Specialist Interests: Women’s Health, Menopause, Gynaecology,
Family planning, Sexual dysfunction, Medical Officer to Tudor Hall
School
Dr C
MacGregor
MBBS BSc MRCP (2001) MRCGP (2005)
Registered London 1998
Specialist Interests: Respiratory Medicine. Medical Student Trainer
Dr Nicky
Elliott
MBBS BSc (Hons) MRCGP DCH
Registered University of London 2001
Specialist Interests: Paediatrics, Teenage Health, Dive Medicine.
Medical Student trainer
Medical Officer to Tudor Hall School
OWN PICTURE COMING SOON..............
Dr Rajesh
Gupta
BM. ChB. M.RC.G.P.
Registered Oxford 2009
Special interests:ENT & Paediatrics
Dr Rachel
Mulcahy
MBChB DCH DRCOG MRCGP
Registered in Bristol 1997
Dr Julia
Bartley
MBChB MRCGP DRCOG
Special interests: Palliative Care, Women's health
Dr David
Carter
BSc (Hons) MBBChir DFSRH DRCOG MRCGP
Registered Cambridge 2007
Special Interests:
Nurse Practitioners
Maggie Davies
Nurse Prescriber
Family Planning Nurse
Julia Knight
Nurse Prescriber
Asthma/COPD specialist nurse
Childhood immunisation co-ordinator
Nurses
Practice nurses are qualified and registered nurses. They can help with
health issues such as family planning, healthy living advice, blood
pressure checks and dressings. The practice nurses run clinics for longterm health conditions such as asthma or diabetes, minor ailment
clinics and carry out cervical smears.
Claire
Hunter
Nurse Prescriber
Diabetic care specialist
Judith
Thomas
Travel vaccinations
Lucy
Haynes
Diabetic care specialist
Aileen
Carter
Doppler technician
Sandra
Williamson
Cervical cytology specialist
Vicky Hill
B.Sc. Adult Nursing 2011 (Leeds)
All nursing procedures/phlebotomy
Health Practitioners
Alison Matthews Health Visitor
Yvonne Matthews Health Visitor
Katie Worley Health Visitor
Barbara Eaton Health Visitor
Kate Newman Community Staff Nurse
Becky Wiggins Community Nursery Nurse
Rachel Hemmings Admin Support
A health visitor is a registered nurse who has received training particularly related
to babies, children and pregnant women. Their role is to provide families with
children under five years old with support and advice around the general aspects of
mental, physical and social wellbeing. they are supported by a team of
administrative staff.
Healthcare Assistants
Healthcare assistants support practice nurses with their daily work and carry
out tasks such as phlebotomy (drawing blood), blood pressure measurement
and new patient checks. They also have specialsit input into things such as
24 hr blood monitoring and ECGs, They may also act as a chaperone when a
patient or doctor requests one.
Sarah
Bates
Jo
Carter
Phlebotomists
Practice Management
Practice manager
Paul Butterworth
The practice manager is involved in managing all of the business aspects of the
practice such as making sure that the right systems are in place to provide a high
quality of patient care, human resources, finance, patient safety, premises and
equipment and information technology. The practice manager supports the GPs and
other medical professionals with delivering patient services and also helps to
develop extended services to enhance patient care.
Finance Administrator
Dee Evans
Administration
Tom Honer Audit Co-ordinator
Christine Cane Scanning/Data input
Mary Koenig Medical Summariser
Chris Wheatland IT manager
Dianne
Home Visit Co-ordinator
Phlebotomy
Appointments clerk / Surgery Administration
Reception
Janice Reception Manager
Karen Assistant Reception Manager
Nam
Geri
Averil
Margaret
Sarah
Cathy
Kerry
Hazel
Carole
Jo
Jane
Receptionists provide an important link for patients with the practice and are your
initial contact point for general enquiries. They can provide basic information on
services and results and direct you to the right person depending on your health
issue or query. Receptionists make most of the patient appointments with the GPs
and nurses. They also perform other important tasks such as issuing repeat
prescriptions and dealing with prescription enquiries, dealing with financial
claims, dealing with patient records and carrying out searches and practice audits.
Secretaries
Vicki Bentley Personal Assitant
Lynn Miles Personal Assitant
Community Nurses
Jane Salmon District Nurse/Community Prescriber
Claire Bryant District nurse/Community Prescriber
Louise Whelton District Nurse
Judy Jones District Nurse
Helen Bunting District Nurse
Sally Hudson District Nurse/Clerical Support
Adele Reid District Nurse
Catherine Gibson District Nurse
Anne Booyens District Nurse Administrator
Counsellors
Claire Forrest Drugs Counsellor