General Manager, IT Project Circle,
Telephone Exchange Building,
Osmania University Campus,
Hyderabad – 500 007.
Ph.:040-27072277 FAX 040-27073399
E-mail: ramchand@bsnl.co.in
K.RAMCHAND
General Manager
GM(IT)/ Hyd/CDR/Project/17
Dt. 9.11.2009
Minutes of the Meeting held at O/o CGM, Uttaranchal Circle, Dehradun on
CDR Project implementation on 7.11.09.
A meeting was held on CDR Project Go Live preparations at Dehradun on
7.11.09. GM TD, Dehradun, GM CFA Circle Office and other senior officers from
Circle Office, District and TCS were present. Dehradun is all set for Go Live on
16.11.09. The preparations as per the guidelines provided by IT Circle are going
on. Some of the important action items discussed on that day are as follows:1. It is reported by TCS and Dehradun District that Outdoor inventory as
required for CDR Project is completely verified and is as per the
requirement. However, GM IT requested TCS to do sample data checks
on the inventory data as listed below and provide the data to the SSA for
any correction in Dotsoft.
a. The total number of Localities and Sub Localities.
b. The total number of exchanges not mapped to Locality or Sub
Locality
c. Total number of JTO Codes not mapped to Sub Locality.
d. Number of exchanges mapped to Sub localities but JTO Code of
these exchanges not mapped to Sub Localities.
e. Pillars not mapped to JTO Code
f. Number of telephones where pillar number is not identified.
2. Dotsoft Online Counters will work till 14.11.09. A few Online Counters
which work on Sunday shall be closed on 15.11.09. Suitable instructions
will be given by O/o GM TD.
3. SSA will close the Sub Ledger of October before 12th. The migration
activity will start at 00 Hrs of 12th. The Sub Ledger process for November
also will be run before 12th i.e. on 11th evening after the closure of all
Online Counters.
4. After 11th evening no TR transactions i.e. any adjustment, cancellation or
write off will be made in Dotsoft. Hence the SSA will have two Sub
Ledgers for the month of November one from Dotsoft till 11th Nov. and the
other from CDR from 11th Nov. The SSA will combine these two and then
send the Sub Ledger report for the month of November to the Circle
Office. This is a one-time activity. Henceforth the Sub Ledger from
December onwards will come monthly from the CDR system.
5. The Online payments posted into Dotsoft on 12 th, 13th & 14th will be taken
separately and posted as a Delta update into the CDR system on
15.11.09.
6. The outstanding transferred to CDR system will be as on 11th evening.
7. SSA will complete all the Work Orders which have crossed the Indoor
stage, i.e. no Work Order with Test Desk pending stage should be present
in Dotsoft as of 11.11.09.
8. Work Orders like disconnections which cross the Indoor stage as a first
step must also be completed before migrating to CDR.
9. All pending Work Orders of NPC, NPC with Broadband, shift, Broadband
on existing Landline and pending disconnection Work Orders (which have
not reached Indoor) will all be migrated as it is to the CDR system. All
other work orders of other activity types will not be migrated. SSA has to
manually feed these requisitions into the CDR system on 16 th and execute
the work. Since most of the work orders are covered for activities listed
above, such work orders which have to be fed manually will be very less.
10. After the migration of CDR, the NIB
provisioning
will
become
automatic for P3 customers. Therefore, all pending Broadband Work
Orders which have crossed NIB stage must be completed in Dotsoft
before migration itself. In case any work order remains pending at
Outdoor then SSA has to ensure cancellation of the Work Order in Dotsoft
and disconnection of these customers from NIB (2.2 or P3) and feed the
requests once again into CDR.
11. Pending tariff change orders for Broadband in Dotsoft take effect from first
of the next month. Hence all the requests taken during November will be
migrated to CDR with the date of effect as 1 st of Dec.2009. After the
introduction of CDR the tariff plan change is possible on any day. The
requests taken into CRM will therefore get affected on the same day or by
next day. This must be educated to the CSR Operator as well as the
customer.
12. Perfect identification of exempted category and VIPs as far as temporary
disconnection and reconnections must be done properly in Dotsoft.
13. For bimonthly customers getting covered in October – November Cycle
the following procedure will be adopted –
Dotsoft will generate the bill of October based on the meter readings. This
bill will have a pay by date of December 27th. The first bill from the CDR
system will come out in the month of December. That will have the usage
charges for the month of November based on the CDRs received from 1st
of November. The monthly bill amount of October will be carried forward
to the November bill generated from CDR. The customer will get the
bimonthly bill in the month of December. This bimonthly bill will have the
details of the usage for the month of November and the consolidated
amount for the month of October. SSA is advised to send the bill for the
month of October from Dotsoft to the customer with a separate letter
explaining that he will get the bimonthly bill as usual in the month of
November and the system is getting migrated from meter based billing
system to CDR based billing system. The letter should also explain that
the bill being sent is based on meter readings and is only for information
purpose. The amount will be added to the November bill and he will get
the normal bill in December. If the customer chooses to pay the October
bill which has the pay by date of Dec.27th then the amount will be given as
credit in the next bill.
14. It is intimated that there are 12 Group billing customers with around 1000
connections. Some of them get a consolidated bill and make a single
payment against the Group Bill. Some of the customers make individual
bill payments through they are under Group Billing. TCS should take care
of such scenarios in the solution provided by them through ES. As agreed
earlier the Group Billing solution must be implemented by using the
account hierarchy solution of the Billing system in future.
15. All reconnections (done after payment by DNP customers) will be
completed in Dotsoft by 11th evening. Reconnections will be stopped for
one day – on 14th Nov. The reconnections done on the 12th and the 13th
will be separately listed and provided to TCS. TCS will update the status
of the customer in CDR. This is being done because we cannot stop
reconnections for 4 days.
16. Parallel bill will be prepared in Dotsoft for the month of November and
December also. TCS and SSA / ITPC will verify all the invoices generated
by Dotsoft and CDR for these two months for all those customers for
whom there are no commercial transactions. This will be done because
Dehradun is the first SSA going Live in the North Zone. The comparing
scripts used at Hyderabad will be shared by the Dotsoft Core Group. The
bills will be dispatched only after ensuring that both the Dotsoft and the
CDR bills are more or less tallying to the satisfaction of the AO TR,
Dehradun SSA. If the difference is due to the target system then the
invoice must be corrected in the target system. If the difference is traced
back to either Dotsoft or to the configuration / status in the switch then the
CDR invoice can be taken as correct and sent to the customer.
17. TCS must provide training on Service Manager to the Core Group of the
SSA.
18. TCS to provide one day training before 15.11.09 on CDR Project Basics
and CDR Project Reports in particular to the DGMs and GMs of SSA and
Circle Office.
19. SSA to verify the connectivity to IVRS and Call Centre and proper routing
of calls.
20. TCS to demonstrate the printing of Work Order and Lineman Docket.
21. ITPC Chandigarh to verify the connectivity with GSM billing system and
data transferred between the two systems for bills generated in GSM and
payments received in the CDR system.
22. Existing IVRS system for trunk call booking will henceforth be migrated to
CDR Project for Dehradun SSA. The trunk calls will be routed to IVRS of
Chandigarh.
23. TCS is requested to supply a text file containing the following fields to the
SSA after the migration so that data migration activity can be verified with
respect to the source system –
i.
Unique_id_no
ii.
Crm_account_no
iii.
Billing account_no
iv.
Customer_name
v.
Active_inactive_status
vi.
Migrated_OS
vii.
Total_deposit_amount
viii.
Migrated_credit_amount
24. DGM ITPC, Chandigarh and Dehradun SSA should ensure collection of
the following scripts from the Dotsoft Core Group.
i.
Deposit Migration scripts
ii.
Pending Work Order Cancellation scripts
iii.
Invoice comparison scripts
iv.
Cases of customers not billed but usage recorded in monthly bill
details - Scripts for migrating to the CDR system
v.
Scripts to run on 14th evening to stop all transactions in Dotsoft
from 15th onwards. Dotsoft will be available only for enquiry
purposes.
25. It is informed that around 24 DSPT connections are working in Dehradun.
Till such time TCS provides a solution for customer creation and billing
and accounting for DSPT, the SSA is requested to continue the manual
billing that is being done now.
26. GMTD SSA was requested to send letters to all the customers intimating
the change over from meter based billing system to CDR based
convergent billing and customer meter system. The sample letter used at
Hyderabad and Bhubaneswar are already provided to the IT Team of the
SSA.
The meeting ended with an appeal from GM TD to all to cooperate and make
sure that this project is a success in Dehradun SSA.
( K. RAMCHAND )
GM(IT), ITPC, Hyderabad.
To
All participants
CGM, Uttarakhand circle / CGM ITPC Pune.
GM IT- CFA, Corporate office. GM IT Circle, Chandigarh.