Dr. Gass
HCOM 360/LING 360
Spring 2010
Study Guide for the Final Exam
Textbook chapters included in the final exam
Chapter 4
classroom environments and the amount and type of student participation (pp. 103-105)
perceptions of one’s environment shape communication (p. 105).
dimensions of environments
formality/informality (pp.105-106)
warmth (p. 106)
privacy (p. 106)
familiarity (p. 106)
constrain (p. 107)
distance (p. 107)
reacting to environments; arousal, pleasure, dominance (pp. 107-108)
importance of time (pp. 108-110)
culture and time (pp. 108-109)
time as location (p. 109)
time as duration (p. 109)
time as intervals (pp. 110-111)
natural or physical environment (pp. 110-113)
density and crime (p. 110)
barometric pressure and mood (p. 111)
temperature; heat and aggression (p. 111)
presence of others (pp. 113-114)
home field advantage (p. 114)
task performance (p. 114)
architecture (pp. 114-116)
fixed features, semifixed features (p. 114)
room aesthetics and mood, test performance (p. 115)
home décor and closeness (p. 115)
offices, bedrooms, and personality (p. 116)
dorm room decorations and drop-out rates (p. 116)
color (pp. 119)
and jails, prisons (p. 117)
and student learning (p. 117)
soothing vs. stimulating colors (pp. 117-118)
colors and moods (p. 118)
team colors and aggression (pp. 118-119)
sound
background/ambient music (p. 119)
music and consumer behavior (p. 119)
noise and task performance (p. 119-120)
light
and mood, seasonal affective disorder (p. 120)
movable objects (pp. 120-124
manipulating objects to set a mood (p. 121)
personalizes one’s workspace (pp. 121-122)
desk size, shape, arrangement (p. 122)
barriers (p. 123)
intentionally uncomfortable furniture (p. 123
structure and design (pp. 124-128)
office buildings, dorms, housing tracts, elderly living facilities, fast food franchises, prisons,
proximity and social interaction
Chapter 8
accidental touch in a library setting (p. 264)
importance of touch in human relationships (p. 265)
touch and human development (pp. 265-266)
touch and infant development (p. 265-266)
gender differences in touch (p. 266)
elderly and touch (p. 266)
touch and emotional development (p. 267)
who touches whom
intimates and touch (p. 267)
touching in public (p. 268)
greetings and departures (p. 268)
touch and culture (p. 269)
gender and touch (pp. 269-270)
Desmond Morris’ typology of touching (pp. 270-271)
types of touch
functional/professional, social/polite, friendship/warmth, sexual arousal (pp. 272-273)
Morris’ touch sequence for heterosexual courtship (p. 274)
meanings and functions of touch (pp. 274-280)
positive affect (pp. 274-275)
negative affect (p. 275)
influence (pp. 275-276)
interaction management (p. 276)
physiological stimulus (p. 276)
interpersonal responsiveness (pp. 276-277)
healing/therapeutic (pp. 277-278)
symbolism (pp. 278-280)
contextual factors (pp. 281-282)
unconscious touch (pp. 282-283)
self-touching/adaptors (pp.286)
object adapters (p. 287)
Chapter 12
courtship (pp. 412-413)
quasi-courtship (p. 414)
liking and nonverbal immediacy behaviors (pp. 414-417)
Warm/cold behaviors (p. 416)
closeness/intimacy (pp.417-418)
mutual influence (pp. 418-419)
reciprocity
expectancy violations
dominance/status (pp. 419-420)
vagueness of advice (p. 420)
acquiring vs. maintaining power/status
gaze and dominance (p. 421)
visual dominance ration (p. 422)
greeting rituals (pp.423-424)
turn-taking behaviors (pp. 424-425)
yielding, maintaining, requesting, denying
leave-taking behavior (pp. 427-428)
communicating identity (pp. 428-429)
personal identity (pp. 429-430)
Gifford’s lens model (p. 430)
social identity, ethnicity and culture, gender differences (pp. 430-435)
deception (pp. 436-439)
Chapter 13
Nonverbal communication in advertising (pp. 453-455)
Nonverbal communication in politics (pp. 456-460)
Nonverbal communication in the classroom (pp.460-462)
Nonverbal communication and culture (pp. 462-465)
Nonverbal communication in therapeutic settings (pp. 4565-468)
In class material for the final exam
The environment and physical surroundings
Bystanders and helping behavior
Sex and Gender in nonverbal communication
How not to be an “ugly American” (culture and nonverbal cues)
Nonverbal communication in relationships
Group experiments and presentations
The effect of English, Scottish, or American accents on strangers’ compliance with a request to use their
cellphone
The effect of a requester’s sex on supermarket shoppers’ compliance with a request to cut in line to buy
one item.
Willingness of class members to help a fellow student depending on the format and style of an email
request
Bystanders’ willingness to help a person who drops his books, based on the attire of the person (dressed
versus dressed casually) and the person’s use or non-use of crutches.
The effect of formal versus casual attire on a T-Mobil salesperson’s time spent with a customer and the
price of recommended phones and plans.
Reactions of individuals versus families to personal space violations by a stranger at an amusement park.