Final Exam
Review
CMUN 10
• What is Communication?
• What is Group Communication?
• What is Meta Communication?
• What is Communication?
– is a dynamic, always changing process
– You cannot not communicate
• What is Small Group
Communication?
– Interaction among a small group of
people who share a common purpose or
goal, who feel a sense of belonging to
the group, and who exert influence on
one another
• What is Meta Communication?
Communication about communication
• What are the types of small groups?
What are the types of small groups?
• Primary: Fulfills basic needs
– Family
– Friends
• Secondary: To accomplish a task/goal
–
–
–
–
Problem Solving/Decision Making
Study
Therapy/Self Help
Committee
• Ad Hoc
• Focus
• Quality Circle
• What are the leadership styles as
mentioned in lecture and textbook?
-Define behaviors of each style
Leadership Styles
• Autocratic/controller
• Laissez-faire
• Democratic leadership
• Type X The Performer
• Type Y The Transformer
• Task vs. Maintenance
Theory
• Traits/Leadership
• Situational leadership
• Systems Theory
• Functional Theory of Leadership
• Rules Theory
T/F: Decision making groups are
usually formed in order to resolve
issues or overcome some
unsatisfactory situation.
FALSE
• Decision making group:
–purpose is to make a choice among
several alternatives
–Decision making task is significant
and different than problem solving
–May also have the problem solving
task as part of the group
assignment
What is reflective thinking?
Reflective Thinking
The Traditional Problem Solving Approach
Identify and Define the Problem:
·
Is/Is Not Analysis (p. 231)
·
Journalistic questions
o Who/what/when/why/where/how
Analyze the Problem
·
Force Field Analysis
·
6M Analysis
Generate Possible Solutions
·
Select the Best Solution or a
·
Combination of Solutions
Evaluate the Solutions - Pros/Cons
Test and Implement the Solution
Action Chart - Flow Chart
T/F
1.
The face is the most important
area of nonverbal communication
for revealing emotions
2. Regulators are nonverbal behaviors
that help to control the flow of
conversation between others and
ourselves.
TRUE
1. The face is the most important area of
nonverbal communication for revealing
emotions
–
2.
Eye contact functions to provide cues about
thought processes, seeks feedback from
others, signals when the communication
channel is open
Regulators are nonverbal behaviors that
help to control the flow of conversation
between others and ourselves.
• What are the parts of the
Communication Model –define each
Model of Communication
T/F
• Low status members only talk to low
status members
FALSE
• Low status members only talk to
high status members
• High status members rarely talk to
low status members, and almost
always with each other only.
T/F
• Group goals and individual goals are
always compatible
FALSE
• Group goals and individual goals are
always compatible
– Groups may want a particular goal, but
individuals can derail a group goal by
using individual roles and behaviors
(see text)
Power Bases
• What are the types of power?
Power Bases
• What are the types of power?
–
–
–
–
–
Legitimate: Elected/Hired
Referent: Being well liked
Expert: Knowledge/information
Reward: Gives reward for good behavior
Coercive: Punisher
Define
• Group Think
Define
• Group Think: A type of thought
exhibited by group members who try
to minimize conflict and reach
consensus without critically testing,
analyzing, and evaluating ideas
• What is the difference between a
team and a group?
T/F
An Ad Hoc Committee disbands when
it completes a task.
TRUE
An Ad Hoc Committee disbands
when it completes a task.
T/F
• Individualistic cultures value
individual recognition and rights
more than group or team recognition
and rights – while Collectivist
Cultures recognize the group over
the individual rights.
• What are the five stages of group
development?
•
•
•
•
•
Forming
Storming
Norming
Performing
Mourning
• What are the types of conflict?
What are the types of conflict?
– Pseudo: Misunderstanding
• Needs clarification of perceptions
– Ego: Individual believes being attacked or
personalities clash
• Employ active listening
• Express concerns freely
– Simple: Disagreement over action to take
• Listen & clarify
Which of the following list is not one of the
Conflict Management Principles
A. Separate the people from the problem
B. Focus on shared interests
C. Generate many options to solve
problems
D. Understand that perception plays no role
in conflict management
E. Base decisions on objective criteria
• What is a focus group?
• What is a focus group?
– a group that is meeting to discuss a
particular topic so that the group’s
leaders can better understand how the
individuals view that topic.
T/F
• Quality Circles improve the quality of
services and products for
organizations
FALSE
• Quality Circles stress individual
department/team success over
organizational success
T/F
• The Fishbone Diagram is an
analysis tool that charts the causes
and effects of a problem or
outcome.
TRUE
• The Fishbone Diagram is an
analysis tool that charts the causes
and effects of a problem or
outcome.
That’s it! See you next week