I/3 Budget Guide to Error Messages in I/3 Budget and their Solutions 78 SECURITY VIOLATION - PESSIMISTIC LOCKS Security violations in budget forms are often pessimistic locks. Pessimistic locks are designed to prevent two people from editing the exact same budget instance (i.e. decision package) at the same time. Only one user can make modifications at one point in time. Once that user has saved the document, then the next user can make edits. Pessimistic locks occur on specific budget instances (e.g. a particular restoration package for your department) or in ranking a particular appropriation. If a pessimistic lock is on, you will receive the following message: OR “CGI-AMS Proprietary and Confidential” “CGI-AMS Proprietary and Confidential” If you receive a pessimistic lock or a security violation in budget forms during the time when forms are open to departments, please call or email any of the following DOM staff immediately. David Fardal 281-3539, Dennis Hart 281-8048, Hugh Ceaser 281-7076, Joel Lunde 281-7072, Jude Igbokwe 281-8826, Kathy Mabie 281-8834, Lee Hill 281-0113, Lisa Oakley 281-8485, Nickie Whitaker 281-5417, Shashi Goel 281-8833 Solution: To resolve a pessimistic lock, you will need to provide the DOM staff person with the following information: 1) Your name/userid, 2) if you were working on a Restoration, Capital, New, CY_DeptRev_Bud, Dept_Final_Adj, etc. form or if you were ranking an appropriation and 3) the instance code. Note: Correcting this error should take only a few minutes, and ANY DOM staff member can help you. You do not need to wait for your personal DOM analyst to remove a pessimistic lock for you. If you truly have a security violation, your problem may take a few more moments to resolve. 1 I/3 Budget OPTIMISTIC LOCKS Optimistic locks are designed to prevent you from making changes to a record at the same time another person is making changes. “CGI-AMS Proprietary and Confidential” Optimistic locks are infrequent. An optimistic lock means that another person has modified the record you are working on after you started to edit and before you saved. For department users, this may occur while you and another user are editing a performance budgeting screen, such as a performance measure or performance plan. Optimistic locks do Not occur on budget forms. Only one user may edit a budget instance at a time. Other users may only View. Solution: Exit the document you are trying to edit and return to the home page. You may have to log-out and login again. 2 I/3 Budget OTHER COMMON ERROR MESSAGES BY ERROR CODE Error Message (in numeric then alpha order) Translation Common Screens where Error will Occur Possible Solutions 28 Referential Integrity Error There is data associated with this element, or it is in use somewhere else in the system (e.g. within a hierarchy or a formatted system query). It cannot be deleted or changed. Performance Budgeting screens a) The data element you are trying to delete may be listed in a hierarchy. It must be deleted there first. b) The data element may have data through a budget form. Data is stored for historical records, and cannot be deleted. 72 Duplicate Key Error The element you are trying to create already exists. Performance Budgeting screens, Dimension screens or Edit Budget Instance screen Search for the code you are trying to create, if found: a) Edit the current code, or b) Choose a different code. *Note: Often users receive a duplicate key error when saving an instance. Add the letter "A" to the end of the instance code to correct the problem. 78 Security Violation You do not have security authorization to view and/or edit this screen Throughout I/3 Budget You may only have search or view access. Ad hoc reporting in the data warehouse may be a good alternative to get the information you want. 85 Query Limit Exceeded, please limit your search criteria You have requested too many records. The limit for a single search is set at 900 records to support timely response Throughout I/3 Budget Many codes, such as the first three digits of the organization number, performance measures codes, budget instance codes, etc, involve the department number. Restrict your search by entering your department number followed by an asterisk. 3 I/3 Budget Error Message (in numeric then alpha order) Translation Common Screens where Error will Occur Possible Solutions 10000 Field “Code” must have a value You forgot to enter a unique code or a required value Performance Budgeting screens or Edit Budget Instance screen Return to the screen using the top element of the left panel. Complete the information required. Remember to EXPAND ALL, as all required fields may not be immediately visible. 10001 repeat of text entered, then….must be 5000 or fewer characters You have exceed the field length. **I/3 Budget counts both characters and spaces. Throughout I/3 Budget Reduce number of characters and spaces. User may want to copy text into MS Word to utilize Word Count function found under "Tools." 10009 … does not match the following pattern: “^[A-Z0-9\- … You entered an invalid character in the code. Any of the following characters cannot be put in the code field. Throughout I/3 Budget Change the code. A frequent mistake is entering spaces in the code. No spaces are allowed in any code. 10011 No reference was found for 'Buying Team' You entered an incorrect buying team code. Offer Maintenance Click on the underlined link "Buying Team" and search and select the code to ensure it is entered correctly. 10011 Accounting Templates – Default, No reference was found for ‘DEFAULT’ The fund, appropriation or org entered in the account template was not set-up on the dimensions screens. Accounting Template Check dimensions to ensure it was set-up. If it has been set-up, Refresh Cache from “Utilities” screen. Authentication Failed or System is Locked. Please log in again You entered your user id or password incorrectly Log in screen Re-enter your password. If you are unsuccessful after three attempts, contact an I/3 Budget system administrator to reset your password. 4 I/3 Budget Error Message (in numeric then alpha order) Translation Common Screens where Error will Occur Possible Solutions BF2001 Consolidation edit failed as User does not have access to Performance Component type GO code FUNDA. This code does not exist. Performance Plan and Consolidation Go to the search screen via Performance Component to select your element to place in the hierarchy. BF3006 Cannot delete a Budget Instance that has Corresponding Budget Lines From the Select Budget Instance screen, you have tried to delete an instance, in which budget lines have been added. Budget Instance Screen If you want to delete an instance, find the instance and edit it. Go to Budget Lines. Highlight all budget lines, and click zero out (Note: This does not work for BASE budgets). Then highlight all lines and click Delete, Update, and then Save. You must zero out the lines before deleting the package, otherwise the dollars will not be eliminated from I/3 Budget. BF3021 Budget Object xxx has no itemization type You clicked the “Itemization” button on the Budget Lines screen. Iowa is not using itemization, which controls budget amounts for individual items, e.g. $3000 for a computer. Budget Lines Screen Click Refresh, and continue with the next step. BF3030 M22 (your approp) is not part of the usable dimension codes for this Budget Line An invalid or three-digit appropriation is on one of the budget lines. Budget Lines Screen Enter a zero at the beginning of all appropriation codes. 5 I/3 Budget Error Message (in numeric then alpha order) Translation Common Screens where Error will Occur Possible Solutions BF10011 No reference was found for “Budget Object” You forgot to enter an object class in a budget line or you entered an incorrect object class. This error message also appears if you forget other dimensions. Budget Lines Screen Review your budget lines. Searching for an object class, and selecting from the search list, is a safe way to ensure you have the correct code. BF10012 Job Class or BF10013 Federal Catalog – No reference was found You forgot to enter a job class/federal catalog number in a budget line or you entered an incorrect job class or federal catalog number. Budget Lines Screen Review your budget lines. Remember: all budget lines must have a job class code and federal catalog code. In most cases it will be "0" as the default. BF10071 Specified Ranking Dimension Code does not belong to the sub-tree defined by Ranking Dimension Top Code You may have entered a different dimension than what you are trying to rank by. All ranking will be by approp. You may have entered your department number. Ranking Screen Ensure you are entering the correct code and try again. Bean with Primary Key: ‘ ‘ already exists. The element you are trying to create already exists. Performance Budgeting screens, Dimension screens or Edit Budget Instance screen Search for the code you are trying to create, if found: c) Edit the current data element, or d) Choose a different code. 6 I/3 Budget Error Message (in numeric then alpha order) Translation Common Screens where Error will Occur Possible Solutions Browser Navigation: The Back, Stop or Refresh button on your browser has been pressed. Please do not use the browser’s navigation buttons. Use the applications navigation controls. You have been placed back at the correct page. You probably clicked a button in the application, such as Search, twice. Clicking the button twice cancels the action you are trying to complete. Throughout I/3 Budget Continue with your previous action. Clicking a button twice canceled the action out. Consolidation Edit Failed as Performance Component Already Exists Elements may only be added once in the hierarchy Performance Plan Hierarchy; Consolidation Hierarchy Return to the Hierarchy and proceed to add the next element. Insert Action Incomplete Actions to either move an element (e.g. measure, mission, etc.) or add an element were not completed Performance Plan Hierarchy; Consolidation Hierarchy Click the Save button at the bottom of the page. Be sure the element you just added is highlighted. 7 I/3 Budget APPLICATION WILL NOT LOGIN User enters user id and password and clicks Login. The application does not login after several minutes and sits at the login screen with no apparent activity. Solution 1: Click login again. The application may go immediately to the homepage. Solution 2: Open one to two additional Internet Explorer sessions and login to I/3 Budget. One of the sessions may go to the homepage immediately. Close the other sessions. After five minutes at the login screen, you may receive a proxy error. Solution 3: Contact an I/3 Budget system administrator for further assistance. 8 I/3 Budget APPLICATION ERRORS An application error indicates a time-out while the application was executing an action. Close out your browser and restart the application. If the error occurs multiple times, contact your DOM budget analyst for assistance. 9 I/3 Budget JAVA ERRORS On occasion, you may encounter a java error in the application. A java error is an error message but it is displayed in computer language. There are many different messages in a java errors, but the general format and font is as follows: “CGI-AMS Proprietary & Confidential” If you encounter such an error, back out a few screens or log out of I/3 Budget. Login and try again. In most cases, you will be able to successfully complete your process the second time. If you repeat the same steps and again get a java error, take the following steps: 1. Make notes of what steps you took to create the java error AND take a screen shot of the error. (To take a screen shot: click on the Prnt Scrn button on your keyboard, click Control – C, then open a word document and click Control –V) 2. Contact your DOM analyst, and work with them to recreate the error. 3. If you and your analyst are successful in recreating the error, then the error, after review from system administrators, can be documented and sent to AMS for correction. 4. Note: It is very important to recreate errors and document steps in detail in order to report them to AMS. If software developers are unable to replicate our error, then they will be unable to fix it. 10