1412 Avon Ln
North Luaderdale, Fl. 33068
Tel: 305-763-7728 e-mail: yocoach@yahoo.com
Career Objective:
Summary of Qualifications:
Business Process Mapping & Requirements Gathering (IBM Business Modeler & Visio Expert)
Financial Services, Supply-Chain Management, Insurance, Engineering, Telecomm (CRM/OSS/BSS), and IT Governance
Business Intelligence/Reporting (SEO, ETL, Data Mining, OLAP, and Data Marts)
 HP Openview/Radia, Oracle, DB2, SQL Server 2005 & 2008, Business Objects, Informatica, Kronos
CoBit, COSO, SOX Compliance, & IT Governance
 IT Service Management and Governance
 SOX Auditing (internal and external preparation)
 IT Asset Management
Six-Sigma process improvement implementation
 CMMI Methodology
 Six-Sigma Black-Belt Methodology
 Value-Stream-Analysis
Cross-functional Project Leader (PMBOK Methodology)
 Maintain the project scope, requirements and deliverables
 Assessed Risk Management on the assigned projects
 Software-Development-Life-Cycle (SDLC): Agile, Waterfall Methodology
 Business Process Outsourcing
IT Strategy and Integration
 Complete Lifecycle of IT Services for Client in SOA environment
 Business Process Management (BPM)
 ITIL/ITSM Process Governance and Architecture
 Drive in-source/outsource decisions
 Cisco NGN Architecture
 Web 2.0 Enterprise Mashup Solutions
 MOSS 2007 Architecture
 Information Life Cycle Management (data storage technology)
Technical Experience (Operating Systems/Web Technologies/Programming Languages):
Operating Systems: IBM z-Series, HPUX, Solaris, Windows, Linux
Web Technologies: MOSS 2007, Web 2.0, SOAP, SOA, WSDL, .Net, J2EE, EJB, JSP, Perl, Shell script, HTML,
JavaScript, ASP, XML, XHTML, XPDL, CORBA, BPEL, SQL
Technical Experience with Software Application:
SQL
Microsoft InfoPath
Informatica
MS Word ’07
Microsoft SharePoint 07 MS VISIO ’07 (BPM)
MS BizTalk Server Oracle 11i
NICE (call center appl.)
MS Project ‘07
Rational RSM
.Net
Rational ReqPro
Teradata
HP Radia & Peregrine
BCM/Remedy
Microsoft SQL Server 2005 & 2008
Kronos
IBM Bus. Modeler (BPM) BEA Aqualogic (BPM) Veritas Network Storage
PROFESSIONAL WORK HISTORY
Project Manager/Business Analyst: Kforce. Tampa, Fl. (contract)
 Client-Verizon Business, Fort Lauderdale, Fl. and Cary, NC
May ’07 –August ‘08
 BPM/SOA: Performed SOA business process mapping and data migration of Sales, Order Entry,
Customer Service, Custom Engineering, Custom Testing & Installation, and Billing of voice and internet services using Cisco NGN (domestic, international, and government). Utilized Business
Process Management (BPM), Enterprise Service Bus (ESB), and SOA Best Practices in SDLC.
o UML: Utilized IBM Business Modeler, Rational ReqPro, MS Visio, and MS Excel to perform requirements gathering, and Use Cases for consolidated view of User Interface, operational metrics, SOX, ITSM, and SLA. Projected first year cash-flow savings of $25.0 million.
o Created inter-functional process maps (As-Is/To-Be) for telecom contract development
(commercial and government), processing, and automated billing using .Net, IBM
Modeler, and BEA Aqualogic BPM tools. Held inter-functional team meetings for acceptance.

o Performed value-stream-analysis (VSA), and simulations for business operations. Identified value-add/nonvalue-add activities for Six Sigma Black-belt process improvements.
o Utilized Agile and Waterfall SDLC Methodologies
 PMBOK:
 Project managed and developed technical scope-of-work (SOW) to identify key milestones, IT staffing resources (8 Business Analyst; 70 Subject Mater Experts (SME’s), 10 Developers, 8 QA Testers), cost analysis, functional system and non-functional system requirements. Presented weekly status report to PMO office.
 Utilized MS Project for milestones, work-breakdown-structure (WBS), cost analysis, and staffing for enterprise project management.
 Consulted and provided vendor management for off-shore out-sourcing
 .Net Environment: Utilized MOSS 2007 Architecture for As-Is/To-Be document repository, collaboration, and meeting facilitation. Created advance web parts, list, libraries, and pages for ease of navigation.
Project Manager/Business Analyst: HSI, Inc. – Stamford, Conn. (contract)

Client-BE Aerospace, Winston-Salem, N.C. (aerospace)
Sept. ’06 –Jan. ‘07
 Performed ITSM (IT Service Management) Capability Maturity Assessment to determine ITSM for
HPUX, Linux, and Windows operating systems (approx 600 servers). Presented assessment to C-level
Executives. Corrective-action implemented for short term solutions. Cost savings yielded $50.0k.
 Utilized Visio Custom properties and MS Excel to Performed requirements gathering for SOX and ITSM
Governance Executive Management Reporting for data center operations. Projected first year cashflow savings of $1.0 million.
 Created inter-functional process maps for IT operations (ITSM Service Support and Development).
Researched and recommended ITIL best practices. Performed value-stream-analysis for IT operations.
Identified value-add/nonvalue-add activities utilizing Visio custom properties. Exported custom properties to Excel for Six Sigma process improvements. Recommended HP Radia for patch and software deployment automation at a cost savings of $1.5 million.
 Created UML use-case diagrams for different process alternatives to implement HP Radia automation.
 PMBOK:
 Consulted and provided vendor management with HP Radia technical team.
 Project Managed and developed technical scope-of-work (SOW) to identify key milestones, IT staffing resources (3 Business Analyst; 80 Subject Mater Experts (SME’s), 2 Developers, 2 QA Testers), cost analysis, functional system and non-functional system requirements. Presented bi-weekly status report to PMO office and Director.
 .Net Environment: MS 2003 Server Architecture for data center (250 servers).
Sr. Business Consultant: Keane, Inc. – Raleigh, N.C. (contact)

Client-
Blue Cross/Blue Shied of North Carolina (health insurance)
Feb. ’06 –Jul. ‘06
 Collected and analyzed detail technical database architecture and metrics for anti-fraud reimbursement collection system at Blue Cross/Blue Shied of North Carolina. Data integrated into
SOA environment using Business Objects for CRM and management reporting. Projected cash recovery $10.0 million per year.
o Created UML/use-case diagrams for different process reporting scenarios.
o Created UML activity diagrams for Oracle and Teradata database integration. o Utilized the Agile requirements modeling to generate quick report. o Documented procedures for functional testing, and performance evaluation.
 Created technical gap analysis for Oracle and Teradata ETL database application integration and parallel processing improvement.
 Created and managed anti-fraud system SDLC application implementation.
 PMBOK:

 Project Managed and developed technical scope-of-work (SOW) to identify key milestones, IT staffing resources (2 Business Analyst; 8 Subject Mater Experts (SME’s), 2 Developers, 2 QA Testers), cost analysis, functional system and non-functional system requirements. Presented weekly status report to PMO office.
Sr. Business Consultant: Keane, Inc. – Winston-Salem, N.C. (contract) Sept. ’05 - Feb. ‘06

Client-
Reynolds American and Brown & Williamson (consumer products)


 Developed Data Archival and Data Center Consolidation SOA Solution for Reynolds American and
Brown & Williamson (B&W) applications (+70) scheduled for re-engineering/removal from production platforms and data storage using Information Life Cycle Management Methodology. o Created requirements gathering (Rational ReqPro templates) to perform rapid assessment and planning for RJRT and B&W application data and data storage technology. o Performed technical gap analysis and defined an applicable data archival approach for each application database (Peoplesoft Financials, Oracle, Informix, DB2, Adabas, and Sybase,
SAP), and
o Defined the data migration and cleansing components required to support the CDW based on the standards and architecture specified by the ETL architecture (utilized Informatica).
 .Net Environment: Collected and analyzed detail technical information and metrics on each application for consolidated reporting of application data utilizing MS SharePoint 2003/MOSS 2007.
 Developed how-to document for management reporting (dash-board) to meet IT Corporate
Governance and SOX compliance. Interfaced with Business and Technical Architects to identify systems and software solutions.
 Created Data Archival Findings Technical Report for business justification of phase II and integrated system and process improvements. Technical Report presented to C-Level Executive Steering
Committee.
 PMBOK:
 Project Managed and developed technical scope-of-work (SOW) to identify key milestones, IT staffing resources (5 Business Analyst; 30 Subject Mater Experts (SME’s), 3 Developers, 2 QA Testers, 10
DBA’s), cost analysis, functional system and non-functional system requirements. Presented biweekly report to executive steering committee.
Business Process Analyst: G3d, LLC - Miami, Florida (contract)
Clients: American Express, Capital One, AT & T, Bell South, and NEXTEL
2001- 2005
 Business Process Outsourcing: Partnered with local customer service centers to analyze consumer direct marketing for financial services (campaign management: customer retention, cross-selling, and new customers).
 Performed process analysis of credit card and loan applications using Microsoft Visio. o Implemented Use-cases (RUP), test plans (Test Director), and user documentation.
 Documented CRM processes for review and routing of loan consolidation application using Microsoft
Visio to expedite loan closing.
 Telecom (Billing, VOIP, internet) e-commerce/CRM campaign management (customer retention, cross-selling, and new customers). Improved revenue pipeline by $5.0 million in four months.
 Performed process analysis of telecom/internet using Microsoft Visio. o
Implemented Use-cases (RUP), test plans (Test Director), and user documentation. o Utilized Agile and Waterfall SDLC Methodologies o Analyzed call flow process for automatic-call-distribution (ACD) to improve employee productivity based on skill set.
 Performed analysis of Natural Language Search engine and Microsoft SharePoint
2003 to identify Six Sigma process improvements. Yielded 23% improvement.
 Organized inter-departmental activities to identify and quantify corporate level KPIs as related to financial performance. Utilized data mining, OLAP, and statistical analysis.
 Created customized reports using Microsoft SQL Server Analysis Services for trending and process improvement (daily/weekly/monthly) utilizing Java, Visual Basic, and Oracle. o Developed web-based data query analysis utilizing SAS, Oracle, and Microsoft SQL Server
Analysis Services for consolidated view (dash-board) of KPI of customer service operations.
 Trained employees on best-practices via customer service quality standards.
Nortel Networks, Research Triangle Park, North Carolina (full-time) 1991 – 2001
Sr. Business Analyst/Project Manager 1996 – 2001
 Major Clients included MCI Worldcom, Sprint, and Bell Atlantic (Verizon)
 Business Process Outsourcing: Work closely with Business Development, Marketing, and Product
Management C-Level Executives to define market opportunities, product specifications, and appropriate go-to-market strategies for telecom CRM/BSS/OSS services. o
Delivered processes to support scoping, architecting, developing, and deploying
OSS/BSS systems such as provisioning systems, network inventory, trouble ticketing, billing systems, and supply-chain management for ISPs, CLECs, and ILECs to support RFP and RFQ ($2.0m – $50.0m).
o
o Tasked with high-level consulting projects as well as business development activity, and considerable involvement in development and expansion of BSS/OSS services. This included services such as:

 eTOM/ITSM Process Governance and Architecture with specific skills in process and governance analysis, real-world process development and implementation as well as analytical projects to drive process improvement and efficiency.
 IT Strategy and Integration involving the complete lifecycle of IT services for client, o o PMBOK: from strategic direction to meet business needs, through planning, design, implementation and operation of large scale IT initiatives.
o Consulted and provided vendor management for external audits (domestic & international) o Developed scope-of-work (SOW), and project managed internal/external audit activities of
23 departments using MS Project. Provided executive reporting. Achieved cost reductions of
$2.7 million in three months.
Nortel Networks, Research Triangle Park, North Carolina (full-time)
Project Manager/Network Engineer


1991 – 1996




Business Consultant: Durham Business & Professional Chain, Durham, N.C.
 Teamed with N.C. Council for Entrepreneur Development for business seminars.
1987 - 2001
 Identified network of venture capital and angle investors. o Performed consulting to local start-ups companies utilizing Duke University Fuqua of
Business School MBA resources.
Sr. Industrial Eng./Project Manager, IBM; Raleigh, North Carolina (fulltime) 1981 - 1987
 Developed space plans, manufacturing plans, and staffing solutions for high, medium, and low volume product lines (approx. 20 different manufacturing lines).
 Planned and project managed capital budgets ($2.0 – 5.0 million) for manufacturing/distribution/office solutions.
 Consulted and provided cost/vendor management for material handling equipment.
EDUCATION
North Carolina A & T State University, Greensboro, North Carolina (1980)
Bachelor of Science, Industrial Engineering Technology (Magna Cum Laude)