CURRICULUM VITAE
HARPREET SHARMA
Mobile: 09899292853
Email: harpreetcan81@gmail.com.
CAREER SUMMARY
Results driven individual with capabilities to handle challenging assignments with
the flexible aptitude, holding 12 years plus of rich and diversified experience.
Incorporate learned skills into day-to-day work assignments. Strong grasping
aptitude and organizational abilities for enhancing performance to reach the
deadlines within stipulated period. Excellent in communication skills both verbal
and written in par with the specifications for enhancing the business.
WORK EXPERIENCE
Presently working as a Forecasting and Scheduling Analyst(Work Force
Management) (Nov 2010 – till date)
1) Scheduling for program based on Line requirement or Service Level
Requirement.
2) Capacity planning for the project’s assigned, detailed insight into capacity
planning of projects based on volume/FTE required.
3) Discuss scheduling needs and results with operations on weekly basis and take
inputs to insure employee satisfaction, at the same time keeping in mind the
project requirement.
4) Actively partner with management, identify and implement continuous
improvement.
5) Monitor, analyze data and trends and identify potential opportunities, needs,
issues and problems.
6) Define hiring plan for the new hires and initiating the process by raising Job
Requisition’s.
Command Center Officer (Oct 2004 – Nov 2010)
1. Managing operational metrics for the programs assigned.
2. Providing interval wise and daily performance reports to operations.
3. Occupancy management by taking decisions on VGH and IGH.
4. Discussing daily performance on Post Mortem calls and highlighting areas of
improvement.
5. Escalating downtime issues to higher management.
6. Helping operations with any ad hoc report they require.
7. Real-time monitoring for assigned programs.
Customer Care Officer (AT&T Prepaid Cards) (Feb 2003 - Sep 2004)
1
2
3
4
Attend to customer queries, and provide solution for the same.
Maintain process DMOQs
Acted as Mentor to new agents and responsible for helping them improve all their
DMOQs.
Generating daily, weekly and monthly reports for the team.
EDUCATIONAL QUALIFICATION
1
2
3
4
Passed 12th from Army School, JRC. In Commerce stream with 66.6% marks.
3 yrs. Diploma in Hotel Management from Institute of Hotel Management,
Catering & Technology, New Delhi. Passing year 2002 in all subjects relevant in
the field of Hotel Management with 62% marks.
Graduation through correspondence from Delhi University. Passing year 2004 in
English, Hindi, and History & Economics.
Post Graduate Diploma in Business Administration (PGDBA) from Symbiosis
Institute of Distance Learning.
STRENGTHS
1 Good organizational skills and team player.
2. Flair for written and oral communication.
3. Positive attitude, self motivated with high energy level.
Harpreet Sharma