Rich Trivett
(506) 638-9014 rich@trivett.org
Summary
A veteran pre sales Solutions Engineer who provides an excellent customer experience. Some highlights include:
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20+ years sales engineering and solutions design experience
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excellent presentation / customer skills used throughout the enterprise life cycle
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8 years in the Unix / Linux industry (SCO / BSDi) providing complete solutions
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paced Java since inception, staffed JavaOne conferences, sold enterprise Java
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formal database background (Waterloo / SQL) with strong programming skills
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entrepreneurial, passionate about technology, and a team builder
Solutions Consultant
Nordia, Saint John, NB
Experience
Current
Supporting solutions to corporate & SMB clients for the Bell Mobility device market; Canada's fastest LTE network. Provide complete solutions consulting down to the switch, created detailed data requirements and documentation, while providing pre / post sales support.
Sales Engineer (contract)
MarketShare Masters , Minneapolis, MN
2013 - 2014
Assisted with the evaluation and on boarding of existing and prospective customers. Created and conducted webinar's and demo's while bringing in new products, design tools, and supporting key customers. MarketShare Masters was a reseller for eMarketeer and is a leader in the Minneapolis marketing arena but was new to marketing automation.
Sales Engineer (contract) eMarketeer , Charlottetown, PE (based in Sweden)
2010 - 2013
Managed and expanded all leads for North America while identifying new markets and learning the marketing automation industry. Developed and conducted webinars and training to build product awareness. Built customer templates and responded to customers pre and post sales inquiries. Supported the channel while eMarketeer established a US presence
(brought in on reference).
Manager / Technical Architect
WebSMB.net, Charlottetown, PE
2008 - 2010
Used Yahoo Pipes to perform web scraping and build nosql based databases for the real estate market. Developed and presented web based solutions for customers. Completed
Project Management training (PMP).

Owner / Operator / Founder 2002 - 2007
RealT Inc., Saint John, NB
Created, designed, and supported a paperless office systems for the real estate industry.
Concept started with a contract to develop new markets in partnership with Aliant (a Bell company). Delivered training, developed nosql databases, and provided technical support.
Field Applications Engineer
Espial Corporation , Campbell, CA
2001 - 2002
Used Java to design and present mock ups of mobile devices for the device / appliance market to enterprise customers including Sony and Motorola.
Sales Engineer 2000 - 2001
Kana Communications , Redwood City, CA
Provided demos and training over the Internet using Webex for a leading CRM product. Was responsible for a team of 14 inside sales people. Won the 'on the spot' presentation contest out of 200 experienced sales people .
Field Applications Engineer
Spyrus, Santa Clara, CA
1999 - 1999
Provided sales support and demo's for enterprise encryption and security tool kits. Spyrus was the pioneer of Secure Socket Layer (SSL) .
Sales Engineer
Berkeley Software Design Inc (BSDi), Campbell, CA
1995 - 1999
Provided presales support for major Internet Service Providers at a time when BSDi ran 40% of the Internet. BSDi was the basis for Internet Protocol (IP) and Berkeley Internet Name
Daemon (BIND) propagated globally today. It was my first exposure to Apache and related.
Technical Marketing / Sales Engineer 1990 - 1995
The Santa Cruz Operation (SCO) , Santa Cruz, CA
Worked with engineers to deliver Unix solutions and support for all of inside sales and the reseller channel nationally. Pioneered and created information tools for presales.
Education
Bachelor of Math, Major Computer Science 1984 - 1990
University of Waterloo , Waterloo, ON - Graduated from the Co-op Program with Honours
Formal programming and database background; also did a business minor. Work terms at
Nortel , CIBC Wood Gundy (Investment Banking), and Manulife .

Skills (Partial)
Protocols / Software: CRM (Customer Relations Management), DNS, firewalls, IP, IPSec,
Joomla, NAT, Network Planning and Security (cloud and storage environments), PPP, SNMP,
Sendmail, SSL, Telephony, VoIP, VPN.
Programming Languages: Cassandra, C, C++, HTML, Java, JavaScript, Perl, Pipes
(Yahoo), Prolog, Python, SQL, Windows API.
Platform Experience: Android, BlackBerry, iOS, Linux / UNIX, RAID, SAN.
References
Roger Knopf, Director, DB Support Lifecycle Management at Oracle
"Rich is a smart guy who has an excellent reputation working with customers, and the technical background and experience to understand their needs, and respond in a professional manner."
Tom Wallace, Financial Advisor at VALIC (formerly at Cisco)
"Rich can always be counted on to do the right thing in working with customers. I would often go to him with technical questions and he displayed a deep technical understanding combined with the ability to communicate his technical understanding in every-man speak. Rich is a great guy to have on any team."
See more references and endorsements on my LinkedIn profile .