NZQA registered unit standard
11978 version 4
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Title
Maintain housekeeping in a retail environment
Level
2
Credits
Purpose
3
This pre-entry unit standard is for people who are training to
work in a retail environment.
People credited with this unit standard are able to maintain
housekeeping in a retail environment.
Classification
Retail, Distribution, and Sales > Retail and Distribution Core
Skills
Available grade
Achieved
Explanatory notes
1
Definitions
Organisational procedures – instructions to staff on policies and procedures which
are formally documented, or generally accepted within the workplace.
Retail environment – workplaces where the primary focus is on customers
purchasing goods and/or services.
2
Candidates undertaking assessment against this unit standard are expected to
comply with the Health and Safety in Employment Act 1992.
3
This unit standard can be assessed against in a simulated situation that reflects a
realistic workplace environment.
Outcomes and evidence requirements
Outcome 1
Maintain housekeeping in a retail environment.
Evidence requirements
1.1
Workplace is kept clean, tidy, free from dust and free of hazards in accordance
with organisational procedures.
Range
1.2
housekeeping may include but is not limited to – floor, counter,
walls, ceiling, windows, displays, fixtures, fittings, furniture,
furnishings.
Maintenance of workplace is carried out with minimal disruption to customers.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.3
Stock is maintained in good condition in accordance with organisational
procedures.
maintenance may include but is not limited to – clean, free from
dust, without damage, correctly presented, in correct place, correct
packaging, clearly labelled, special requirements met.
Range
1.4
Supplies are maintained in accordance with organisational procedures.
supplies may include but are not limited to – packaging, stationery,
point of sale supplies, cleaning materials, change, refreshments.
Range
1.5
11978 version 4
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Workplace routines are followed in accordance with organisational procedures.
routines may include but are not limited to – opening and closing,
cleaning, caring for stock, banking, dealing with mail and couriers,
shopping, running errands.
Range
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 October 1997
31 December 2013
Review
2
28 February 2006
31 December 2013
Review
3
15 April 2011
31 December 2016
Review
4
21 May 2015
N/A
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
11978 version 4
Page 3 of 3
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016