NZQA registered unit standard
28300 version 1
Page 1 of 3
Title
Supervise and maintain cash handling procedures in a retail
environment
Level
4
Credits
Purpose
10
This unit standard is for experienced people who are working in
a retail environment involved in cash handling.
People credited with this unit standard are able to: supervise
the processing of customer payments; and maintain cash
handling procedures, in a retail environment.
Classification
Retail, Distribution, and Sales > Retail and Distribution Core
Skills
Available grade
Achieved
Explanatory notes
1
Definitions
Complex customer payments include but are not limited to – staff purchases, price
over-rides, cash pick-ups, complex returns.
Organisational procedures – instructions to staff on policies and procedures which
are formally documented, or generally accepted within the workplace.
Retail environment – workplaces where the primary focus is on customers
purchasing goods and/or services.
2
Candidates undertaking assessment against this unit standard are expected to
comply with the – Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy
Act 1993, Sale of Goods Act 1908.
3
Evidence for this unit standard must be demonstrated in the workplace.
Outcomes and evidence requirements
Outcome 1
Supervise the processing of customer payments in a retail environment.
Evidence requirements
1.1
Processing of complex customer payments is observed and any deficiencies
are adjusted in accordance with organisational procedures.
Range
ServiceIQ
SSB Code 9068
may include but is not limited to – approvals, authorisations.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28300 version 1
Page 2 of 3
1.2
Change is issued where required in accordance with organisational procedures.
1.3
Updating of Point of Sale equipment is actioned where required in accordance
with organisational procedures.
may include but is not limited to – POS terminal, cash drawer,
barcode scanner, credit card reader, customer display, POS
keyboard, payment terminal, scale, POS monitor.
Range
1.4
Efficient operation of customer payment process is monitored and any
deficiencies are corrected in accordance with organisational procedures.
Outcome 2
Maintain cash handling procedures in a retail environment.
Evidence requirements
2.1
Any variances in cash handling procedures are investigated in accordance with
organisational procedures.
2.2
Any recommendations for improvement are documented and communicated to
stakeholders in accordance with organisational procedures.
Replacement information
This unit standard replaced unit standard 407.
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 May 2015
N/A
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28300 version 1
Page 3 of 3
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest changes
to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016