Miramar, FL 33025
(954) 309.8931
hamilton0921@gmail.com
www.dunamisflows.biz
http://www.linkedin.com/in/hamiltondunamisflows
JENNIFER L. HAMILTON, MA
PROJECT MANAGEMENT
Visionary and dynamic manager with demonstrated experience in planning, developing, and implementing
strategies crucial in strengthening work efficiency and overall operations. Demonstrate d leadership skills with
strong motivational abilities; experienced with supervising teams that foster productive work environments;
establishes favorable rapport with individuals of diverse cultural backgrounds. Known for spearheading major
initiatives including software training and implementation to ensure bottom-line success.
Armed with
exceptional decision-making capabilities, excellent organizational and time management skills, with keen
attention to detail. Adept at categorizing, prioritizing, and planning projects efficiently.
CORE COMPETENCIES
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Business Analyst
Resource Management
Program Coordination
Staff Training and Leadership
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Organizational Growth
Change Management
Project Management
Team Leadership
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Process Optimization
Scope Management
Technical Writing
Strategic Planning and Conflict Resolution
TECHNICAL SKILLS
Software
Environment
Technologies
MS Office Project 2010, SharePoint 2007, MySQL, Visio, Virtual PC, Symantec, MacAfee and Trend
AntiVirus Software, Virtual Machine Ware, PC Anywhere, Partition Magic, SKYPE Online Video
Conferencing, Acrobat Distiller, Adobe Photoshop, Axway Secure Transport, CorelDraw, Desktop
and Server Management, ExpertCity Desktop Streaming, Extensis Portfolio, FileZilla, Harvard
Graphics, HTML, JD Edwards, Lotus Notes, Microsoft Office Suite, MS Project, QuarkXPress, Quest
ARS, Remedy, RSA VPN, Service Desk Manager, SOS, TextBridge, Unicenter® Desktop and Server
Management Tool
Windows 7, Windows 2003 Server, Windows 2000 Professional, Windows 2000 Server, Windows
2000 Advance Server, Windows XP Pro/Home, UNIX, Microsoft NT Workstation, Win 98, Win 95
Win 3.1; Exchange, Novell, DOS, MAC OS 8 & 9, AutoSys
Hubs, routers, switches, virtual private networks (VPN)
EXPERIENCE
Citco Technology Management, Fort Lauderdale, FL
SENIOR ANALYST/P ROJECT MANAGEMENT
11-2006 to 08-2013
Responsible for project implementation & developing UAT processes to meet/exceed client expectations.
Gather client feedback. Liaison with application support team, QA and network administration teams to
ensure satisfaction before and after project deployment. Create and publish support documentation based on
findings and outcome. Bridge the gap between technical teams and clients. Status reporting and management
of senior stakeholders. Define project requirements, scope management, change management, integrate
business needs and technology solutions with responsibilities including, defining and developing project and
data requirements, design, and testing. Define support procedures and overall project implementation.
Issues resolution within a matrix environment.
Project Implementations
Software integration – CA Identity Manager
Software migration – AExeo 4x – over 300 clients
Internal Remote Access (VPN) Setup - Disaster Recovery Implementation – Northeast and Canada
Department transition – Ephesus
 SDLC (Software Development Lifecycle)
 Liaison for over 100 elite hedge fund clients and internal technical groups
 SME for software support, FTP management and file transfer for all tier-1 clients
 Change Management/Scope Management/Resource Management
 Project Implementation
 Defining Processes and Procedures
 SharePoint/MS Project
 UAT Testing/Validation Coordination of Application Development, Enhancements, Upgrades
 Assisted in leading virtual global staff of 10 in offices in US, Europe and Canada
 Client, Stakeholder, and Project Reporting
 Conflict/Issue Resolution
 User Training (web based, instructional)
JENNIFER L. HAMILTON, MA
Miramar, FL 33025
(954) 309.8931
EDS, Miramar, FL
SUPPORT TEAM LEAD / DATABASE ANALYST
02-2005 to 11-2006
Responsible for database updates in Remedy software; initiating and executing methods to ensure operational
streamlining of support desk.
 User Training (web based, instructional)
 Conducted thorough content analysis and update the Remedy application database with LAN/Telecom
hardware inventory information
Citrix Systems Inc., Fort Lauderdale, FL
JR NETWORK ADMIN/SUPPORT TECH
01-2004 to 12-2005
Responsible for standardizing Active Directory domain objects and administering AD accounts. Liaised with
additional teams to resolve technical issues. Man ticketing queue process.
Project Implementations
Sarbanes Oxley Implementation
 Standardize account administration - Naming convention for AD domain objects
 Standardized security groups
 Defining processes and procedures for inactive and terminated users
 Liaised with level I and III support team, while assisting with all troubleshooting issues
 Offered effectual assistance and physical support through remote desk-side service using GoToAssist
 Effectively contributed in supervising and ensuring the smooth flow of Vantive queue ticket routing
Shook Hardy & Bacon, Miami, FL
FLOATING SUPPORT TECHNICIAN
2001 to 2004
Seasonal contractor covering in vacant technical areas fulfilling the needs of administrative and support
issues.
 Administered AD domain objects and JD Edwards and AS400 accounts
 Updated and catalogued DLT backup tapes for pickup
 Ensured the accurate inventory of tickets in Remedy ticketing application
 Supported peripherals, such as printers, CD rewriters, Palms, Jaz, and Zip drives
 Reimaged computers using Ghost
MTV Latin America, Miami, FL
SUPPORT TECHNICIAN
2001–2002
Willow CSN, Miramar, FL
SUPPORT TECHNICIAN
2000–2001
Freelance, New York and Florida
HELPDESK ANALYST / TRAINER / GRAPHIC ARTIST
1993–1999
Merrill Lynch, New York, NY
LEAD OPERATOR (SUPERVISOR) / WORD PROCESSOR / GRAPHIC ARTIST
1993–1997
EDUCATION and CERTIFICATION
PURSUING PMP CERTIFICATION
Barry University, Miami, FL
MASTERS IN ADMINISTRATION
BACHELOR OF SCIENCE IN ADMINISTRATION , Specialization in Technology
Keiser Career College, Pembroke Pines, FL
N ETWORKING ADMINISTRATION CERTIFICATE
Technical Career Institutes, New York, NY
ELECTRONICS CIRCUITS AND SYSTEMS ANALYSIS
INDEPENDENT STUDY: SQL & P OWER SHELL
A+ CERTIFICATION