Miramar, FL 33025 (954) 309.8931 hamilton0921@gmail.com www.dunamisflows.biz http://www.linkedin.com/in/hamiltondunamisflows JENNIFER L. HAMILTON, MA PROJECT MANAGEMENT Visionary and dynamic manager with demonstrated experience in planning, developing, and implementing strategies crucial in strengthening work efficiency and overall operations. Demonstrate d leadership skills with strong motivational abilities; experienced with supervising teams that foster productive work environments; establishes favorable rapport with individuals of diverse cultural backgrounds. Known for spearheading major initiatives including software training and implementation to ensure bottom-line success. Armed with exceptional decision-making capabilities, excellent organizational and time management skills, with keen attention to detail. Adept at categorizing, prioritizing, and planning projects efficiently. CORE COMPETENCIES Business Analyst Resource Management Program Coordination Staff Training and Leadership Organizational Growth Change Management Project Management Team Leadership Process Optimization Scope Management Technical Writing Strategic Planning and Conflict Resolution TECHNICAL SKILLS Software Environment Technologies MS Office Project 2010, SharePoint 2007, MySQL, Visio, Virtual PC, Symantec, MacAfee and Trend AntiVirus Software, Virtual Machine Ware, PC Anywhere, Partition Magic, SKYPE Online Video Conferencing, Acrobat Distiller, Adobe Photoshop, Axway Secure Transport, CorelDraw, Desktop and Server Management, ExpertCity Desktop Streaming, Extensis Portfolio, FileZilla, Harvard Graphics, HTML, JD Edwards, Lotus Notes, Microsoft Office Suite, MS Project, QuarkXPress, Quest ARS, Remedy, RSA VPN, Service Desk Manager, SOS, TextBridge, Unicenter® Desktop and Server Management Tool Windows 7, Windows 2003 Server, Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advance Server, Windows XP Pro/Home, UNIX, Microsoft NT Workstation, Win 98, Win 95 Win 3.1; Exchange, Novell, DOS, MAC OS 8 & 9, AutoSys Hubs, routers, switches, virtual private networks (VPN) EXPERIENCE Citco Technology Management, Fort Lauderdale, FL SENIOR ANALYST/P ROJECT MANAGEMENT 11-2006 to 08-2013 Responsible for project implementation & developing UAT processes to meet/exceed client expectations. Gather client feedback. Liaison with application support team, QA and network administration teams to ensure satisfaction before and after project deployment. Create and publish support documentation based on findings and outcome. Bridge the gap between technical teams and clients. Status reporting and management of senior stakeholders. Define project requirements, scope management, change management, integrate business needs and technology solutions with responsibilities including, defining and developing project and data requirements, design, and testing. Define support procedures and overall project implementation. Issues resolution within a matrix environment. Project Implementations Software integration – CA Identity Manager Software migration – AExeo 4x – over 300 clients Internal Remote Access (VPN) Setup - Disaster Recovery Implementation – Northeast and Canada Department transition – Ephesus SDLC (Software Development Lifecycle) Liaison for over 100 elite hedge fund clients and internal technical groups SME for software support, FTP management and file transfer for all tier-1 clients Change Management/Scope Management/Resource Management Project Implementation Defining Processes and Procedures SharePoint/MS Project UAT Testing/Validation Coordination of Application Development, Enhancements, Upgrades Assisted in leading virtual global staff of 10 in offices in US, Europe and Canada Client, Stakeholder, and Project Reporting Conflict/Issue Resolution User Training (web based, instructional) JENNIFER L. HAMILTON, MA Miramar, FL 33025 (954) 309.8931 EDS, Miramar, FL SUPPORT TEAM LEAD / DATABASE ANALYST 02-2005 to 11-2006 Responsible for database updates in Remedy software; initiating and executing methods to ensure operational streamlining of support desk. User Training (web based, instructional) Conducted thorough content analysis and update the Remedy application database with LAN/Telecom hardware inventory information Citrix Systems Inc., Fort Lauderdale, FL JR NETWORK ADMIN/SUPPORT TECH 01-2004 to 12-2005 Responsible for standardizing Active Directory domain objects and administering AD accounts. Liaised with additional teams to resolve technical issues. Man ticketing queue process. Project Implementations Sarbanes Oxley Implementation Standardize account administration - Naming convention for AD domain objects Standardized security groups Defining processes and procedures for inactive and terminated users Liaised with level I and III support team, while assisting with all troubleshooting issues Offered effectual assistance and physical support through remote desk-side service using GoToAssist Effectively contributed in supervising and ensuring the smooth flow of Vantive queue ticket routing Shook Hardy & Bacon, Miami, FL FLOATING SUPPORT TECHNICIAN 2001 to 2004 Seasonal contractor covering in vacant technical areas fulfilling the needs of administrative and support issues. Administered AD domain objects and JD Edwards and AS400 accounts Updated and catalogued DLT backup tapes for pickup Ensured the accurate inventory of tickets in Remedy ticketing application Supported peripherals, such as printers, CD rewriters, Palms, Jaz, and Zip drives Reimaged computers using Ghost MTV Latin America, Miami, FL SUPPORT TECHNICIAN 2001–2002 Willow CSN, Miramar, FL SUPPORT TECHNICIAN 2000–2001 Freelance, New York and Florida HELPDESK ANALYST / TRAINER / GRAPHIC ARTIST 1993–1999 Merrill Lynch, New York, NY LEAD OPERATOR (SUPERVISOR) / WORD PROCESSOR / GRAPHIC ARTIST 1993–1997 EDUCATION and CERTIFICATION PURSUING PMP CERTIFICATION Barry University, Miami, FL MASTERS IN ADMINISTRATION BACHELOR OF SCIENCE IN ADMINISTRATION , Specialization in Technology Keiser Career College, Pembroke Pines, FL N ETWORKING ADMINISTRATION CERTIFICATE Technical Career Institutes, New York, NY ELECTRONICS CIRCUITS AND SYSTEMS ANALYSIS INDEPENDENT STUDY: SQL & P OWER SHELL A+ CERTIFICATION