For Advice or in an Emergency Hospital Referrals Please telephone 0161 427 2049 / 1074. A receptionist is always available to speak to. If you would like advice from a Doctor or Nurse you may be asked to call back at an arranged time. When the surgery is closed you will be directly transferred to the Out-ofHours on-call service. If you need to be referred to hospital you will be given details by the practice when the Doctor refers you. If you have any problems with Hospital services or referrals please contact the hospital directly. All out-of-hours emergencies are covered by Mastercall Services. They can be contacted on 0161 476 2299. If you have an accident and think that you may have a fracture or wound that may require stitches/sutures, you should go directly to the A&E / Casualty Department at Stepping Hill Hospital. Other useful numbers are: Stepping Hill Hospital, A&E/Casualty: 0161 483 1010 NHS 111 Repeat Prescriptions If your doctor feels that it is appropriate for you to have a repeat prescription you may be given a repeat prescription card. Requests for repeat prescriptions may then be made either by telephone, online or by calling at the surgery, giving at least 24 hours notice. If you send a s.a.e. we will post the prescription back to you. Prescriptions can be sent direct to the pharmacy under special schemes – please speak to the local pharmacy for details. Town Street Marple Bridge Cheshire SK6 5AA 0161 427 2049 / 1074 Interpretation Service If you need assistance at the surgery or hospital please contact Stockport Ethnicity & Diversity Service on 0161 477 9000. http://www.MarpleBridgeSurgery.nhs.uk Complaints and Suggestions We realise that despite our best efforts occasionally things do not go as smoothly as we would wish. If you have a problem please tell our practice manager or one of the doctors so that we can do our best to sort it out using our “in house” complaints procedure. If you have any suggestions that you feel would improve the service that the practice offers we would be pleased to hear them. Data Protection Information We adhere to the Data Protection Act 1998. Details of Primary Care Support Dr Martin Rodgers (Male) For further details of Primary Care Support please contact: NHS England, PO Box 16738, Redditch, B97 9PT Patients’ Responsibilities If you make an appointment please keep it. If this is not possible please cancel in plenty of time so that this appointment may be offered to another patient. It is essential that you let us know of any changes of your name, address or telephone number. Please be courteous. The practice will not tolerate any violence or abuse to any staff member Marple Bridge Surgery Tel.No: Email: 03003112233 (Monday–Friday 8am - 6pm excluding English Bank Holidays) England.contactus@nhs.net BSc (Hons) MD MRCGP DRCOG (Leicester 1983) Dr M Jane Needham (Female) MBChB MRCGP DFFP (Sheffield 1990) Dr Jane L Wright (Female) MBChB MRCGP BSc DRCOG DFFP (Manchester 2004) Dr Amy J Sutton (Female) MBChB DRCOG MRCGP DFFP (Manchester 2006) Opening Hours Surgery Opening Times: Monday-Friday: 07.20 - 18.30 Laboratory Tests and X-ray Results Reception: Telephone lines open: Please note that it is your responsibility to contact the surgery to obtain the results of your tests and to find out if any further action is necessary. Results are available for test requested by the GP after one week for blood tests & ECG’s or two weeks for X-rays’ unless the doctor or nurse has advised you otherwise. Please telephone after 11am for results, as the staff are usually less busy at this time. If tests were requested by the hospital then results usually go directly back to them - please contact the hospital for results if necessary. GP Appointments: Appointments available: 07.20 - 18.00 08.00 - 18.00 Appointments are available at various times throughout this Period If you feel you have a medical emergency, appointments can always be given for the same day, especially for children. Nurses and Health Care Assistants: 08.00 - 17.50 Ante-natal Clinic: Tuesday only: 09.00 onwards Childhood Immunisations: Tuesday only: 13.30 - 15.00 Travel Clinic: Friday only: 12.45 - 14.45 Dr Constanze Berchtold (Female) (Salaried GP) State Exam. MRCGP DRCOG DFFP (Wurzburg 1993) We would like to welcome you to the Marple Bridge Surgery and hope that this leaflet will help you make the best use of all the facilities that we provide. Our aim is to offer a comprehensive range of medical services in a friendly and efficient manner, and to encourage preventive medicine by the provision of appropriate screening and advisory clinics. The Surgery is open Monday to Friday, except for Public Holidays, offering surgeries by appointment during these hours. The Health Care Team In addition to our GPs, we have a full range of staff attached to the practice to assist us with your care. These include Practice Nurses, Health Care Assistants, Practice Manager, Assistant Practice Manager, reception and secretarial staff. Practice Nurses Clare Crosthwaite, SRN, SCM, Specialist Practitioner (General Practice) Lianne Gilson, RGN Gail Eaton, RGN Health Care Assistants Debbie Appleton Emma Goldspink Also working with us in association with the Primary Care Trust are District Nurses, Health Visitors, Community Midwives, Social Workers and Community Psychiatric Nurses. District Nurses offer community nursing. Treatment room services - dressings, ear syringing etc – can be arranged at the Memorial Park Clinic, Marple. Please contact 0161 426 9280 between 09:00am – 12:00am to arrange an appointment Health Visitors to help with health matters relating to the underfives and the elderly. Please contact 0161 426 9270 or through the practice. Services Offered In addition to GP appointments the Practice offers the following services: Ante-natal Care Asthma / Respiratory Clinic Cervical Smear & Mammography Screening Child Health Surveillance Childhood Immunization and Vaccination COPD Clinic / Spirometry Coronary Heart Screening Diabetes Clinic Health Promotion Hypertension Clinic Minor Surgery Family Planning Stop Smoking Advice (also available via Stockport Stop Smoking Clinic, Tel: 0161 426 5085) Travel Advice These clinics/services are all run by appointment – please ask the receptionist for further details. Family Planning Full and confidential family planning services (including the fitting of coils and caps) are available during normal surgery appointments. If you require emergency contraception please ask at reception for an urgent appointment. Cervical Smears and Mammography To Register with the Practice If you would like to register, and live within our practice area (Marple Bridge, Compstall & Mellor) please call in at the surgery with your medical cards and details of your present General Practitioner. When registered you may see any of the Doctors in our Practice – we would encourage you to see the same practitioner with an on going problem for continuity of care. If you have a specific preference of Doctor please inform the reception staff to record this. On registration you should attend for a new patient check with the nurse, this can be booked at reception when you register. Routine Appointments All surgeries are booked by appointment - to make an appointment, please call at the surgery, telephone between 8am and 6pm or book online. If your problem is urgent a member of the Health Care Team will see you on the same day. Visits Please try to attend the surgery if at all possible as it takes much longer for the doctor to see you at home and they may need facilities which are only available in the surgery. If a home visit is necessary, please try to let us know as early as possible, preferably between 8:00am and 9:30am so that the doctors’ visiting rounds may be planned efficiently. However if you request a visit please note this request will be assessed by a doctor, and they may contact you to discuss your condition and make any necessary arrangements for you to be seen – this could be either at home, if deemed to be necessary by the doctor and you are genuinely housebound, or at the surgery if more appropriate. In some cases you may be advised to go directly to hospital for treatment. Midwives offer personal maternity care, both before and after your baby’s birth, with ante-natal clinics held at the surgery. We are able to offer regular cervical smears and mammograms based on an automatic recall system. Please ask at reception for details. We can advise you about counselling services, marital guidance and self-help groups. Foreign Travel Our Practice Nurses can advise you with regard to healthy travel and arrange any vaccinations necessary – please remember that these may need to be started up to eight weeks before your departure date. Disabled Access Training and Education Health Promotion Marple Bridge Surgery seeks to deliver an equitable service to all patients. We have been selected to be a training practice. From time to time a fully qualified registered doctor undergoing additional training for general practice will be working with us. On occasion we may videotape surgeries to assist us in improving our consultations, but you would always be asked in advance to give your consent for this and you would be entirely free to decline. We are keen to try and promote good health and would like to invite any patients who have not been seen within the last three years to attend for a health check. Please make an appointment with the nurse. The Surgery offers unrestricted access for disabled patients. Equal Opportunity Online Services Patients are now able to access Online appointments, order repeat prescriptions and patient records, please ask at reception for details.