Finding services in Hampshire
Local Authority Services
A local authority may be a ‘county council’, a ‘district council’ or a ‘unitary authority’.
These organisations deliver a wide range of public services including for example, housing. social care and
transport.
In large county areas there may be a ‘two tier’ system with service delivery divided between the authorities.
Tier One : County councils
County Councils deliver Social care ( for Children and Adults), manage certain aspects of roads and transport and
cultural and recreation opportunities and access to education/ schools.
Tier Two : District/ borough/city councils
These authorities are responsible for local housing policy and planning, they facilitate access to social housing or
may have their own housing stock. They have a role in working with local communities, relating to the provision
sports and leisure facilities and also in business development. They are also responsible for licensing, waste
collection, adaptations (DFGs) and housing benefit.
In large urban areas all services are delivered by unitary authorities.
Hampshire County Council are responsible for the following relevant services:
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Adult Services (including advice and information, social care, occupational therapy, access to equipment
and adaptations, sensory services, help for carers, safeguarding, prevention and early intervention
services)
Children’s Services (including schools admissions, child protection, childcare support)
Roads and transport and economic development
Culture and recreation
The 11 District Councils1 in Hampshire are responsible for the following services:
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Housing (including housing benefit and access to social housing, disabled facilities grants)
Business
Leisure and culture
Waste collection
Local planning services.
To find the local authority you are looking for, check the postcode at the following link.
The general enquiries phone number is also provided.
http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm
Portsmouth or Southampton (Unitary Authorities)
All services are delivered by the relevant Unitary Authority, i.e. Portsmouth City Council and Southampton City
Council each deliver housing, social care, children’s services, access to education, roads and transport services in
their local area.
Health Services
Find your local GPs, dentists, pharmacies and more on the website below or contact NHS direct on 0845 46 47
http://www.nhs.uk/Pages/HomePage.aspx
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Basingstoke and Deane, East Hants, Eastleigh, Fareham, Gosport, Hart, Havant, New Forest, Rushmoor, Test
Valley, Winchester
Oct 2012
1
Hampshire County Council Key Points of Contact:
Extensive information about the range of services available from Hampshire County Council is available on the
dedicated Hampshire Armed Forces WebPages. See www.hants.gov.uk/adult-services/welfarepathway.htm
The Hampshire County Council Contact Centre provides callers with information, advice and access to services:
www.hants.gov.uk/contactus/. Contact them to find out what help and assistance is available. They may be able to
provide information and signposting on the phone, can send you specific information relevant to your enquiry,
refer you to a specialist team such as OPAL ( Older Peoples Area Link) or carry out an assessment.
Key Numbers :
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General enquiries : Telephone 0845 603 5638 or email info@hants.gov.uk
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Adult Services : 0845 603 5630
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Children’s Services : 0845 603 5620
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Text phone for hearing and speech impaired customers within Hampshire - 0845 603 5625
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Main switchboard - 01962 841841
Services available from Hampshire County Council
Information, advice or
assistance
Adult Services
What does it do
People may need social care or support during a crisis,
because of their age, long term ill health or disability,
or because they are caring for others.
Continuing Healthcare
If you consider the individual may have ‘continuing
healthcare’ needs please contact Continuing
Healthcare team.
Telephone : 01252 796269
Personal care needs
Everyone is entitled to an assessment of their needs to
see if Hampshire County Council Adult Services
Department can help. The main emphasis of the
County Council is on providing help that will keep
people living independently for as long as possible.
Whether the individual has a long term impairment,
has just come out of hospital or is struggling as a result
of age or illness adult services may be able to help.
Fair Access to Care
The ‘Fair Access to Care’ guidance helps Local
Authorities, like Hampshire County Council, decide
who their ‘most needy’ members of the community
are by setting out ‘Eligibility Criteria’.
The following will be considered as part of this
process:
 Ordinary residence2
Information and
contact details
www.hants.gov.uk/adultservices.htm
Tel : 0845 603 5630
Info on:
Eligibility criteria for care
Support for people with
disabilities
Support for people with
sensory loss
Home care
Residential care
Carer and family support
Ordinary Residence :
www.hants.gov.uk/adultservices/careservices/ccqualify/ordinaryresidence.htm
Dept of Health Guidance :
www.dh.gov.uk/prod_cons
um_dh/groups/dh_digitalass
ets/documents/digitalasset/
dh_128109.pdf
Guidance re levels of need :
www.hants.gov.uk/adultservices/entitlements/critica
l-substantial.htm
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For the purposes of ordinary residence where care at home is the requirement the eligibility will be determined by
the home address of the individual. Please refer to guidance where residential care is required as the situation is
more complex.
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Blue badge scheme
See also the full Dept of Health guidance on
ordinary residence
Level of need (In Hampshire this means you
need to be assessed as being in ‘critical and
substantial need’)
Financial circumstances
Financial Circumstances;
Hampshire Contributions
Policy :
www.hants.gov.uk/contribu
tions_policy_framework_fo
r_adult_social_care.doc
The Hampshire Care Choices WebPages will help you
to find services including help with staying at home,
support for carers, and living with disabilites.
Hampshire Care Choices
Website:
www.hants.gov.uk/adultservices/carechoice.htm
The blue badge scheme allows the holder use of
designated parking spaces and free parking at parking
meters.
www.hants.gov.uk/bluebadg
e.htm
To see if a case qualifies visit the criteria:
Tel : 0845 603 5633
www.hants.gov.uk/bluebadge/bluebadge-eligibility.htm
Children’s services
Find our about local childcare, family services and
schools, home to school transport.
www.hants.gov.uk/childrens
-services.htm
Access child protection services, free schools meals or
uniform grant services (eligibility applies)
These teams help people in the community, whether
they have just become ill, have a short-term illness, or
need on-going support (for example, if they have a
long-term illness, or after they have been discharged
from a psychiatric hospital).
Access to mental health services is via the GP.
This website is run by the Hampshire Domestic Abuse
Forum (HDAF), which is a group of organisations and
agencies in Hampshire that work together to help and
support people who are experiencing domestic abuse.
Tel : 0845 603 5620
Occupational
Therapists
Occupational therapists (OT’s) carry out assessments
and provide services to help people remain as
independent as possible in their own homes - this
includes assessments required for home adaptations.
Hampshire OT Direct0845 600 4555
www.hants.gov.uk/adultservices/disability/ot.htm
Substance Misuse
Service Directory
If treatment is required for a substance misuse
problem there is a 24 hour advice line : 023 9268 3371
or find a service using the web site.
www.solent.nhs.uk/Service
CatInfo.asp?id=205
Supporting People
Services
Housing support for vulnerable people – including for
example those that are homeless or at risk of losing
their home, have disabilities or are at risk of abuse
www.hants.gov.uk/supporti
ng-people/sp-serviceusers/sp-services.htm
Community mental
health teams
Domestic Abuse
Services
www.hants.gov.uk/adultservices/aboutas/structure/
mhteams.htm
http://hampshiredomesticab
use.org.uk/
District and Borough Housing Services
Housing services cannot be accessed directly from Hampshire County Council. For access to housing or housing
advice and information you must contact the relevant district / borough or Portsmouth/ Southampton councils.
The following housing link www.hants.gov.uk/housing.htm will use your postcode to find the correct local
authority. It will direct you to local information about housing services and housing benefit. Alternatively, if you
know which council you require you can contact their housing department direct:
Council
Website for services
Direct contact number
Basingstoke and
Deane Borough
www.basingstoke.gov.uk/browse/housing
(1) housing and council tax 01256 810680
(2) Housing waiting list enquiries,
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East Hampshire
District
Eastleigh Borough
Gosport Borough
Hart District
www.easthants.gov.uk/ehdc/housingweb.nsf
/webpages/Welcome
www.eastleigh.gov.uk/housing/housingadvice.aspx
www.gosport.gov.uk/sections/yourcouncil/council-services/housing-services/
Havant Borough
www.hart.gov.uk/index/community_living/h
ousing.htm
www.havant.gov.uk/havant-7985
New Forest
District
Rushmoor
Borough
Test Valley
Borough
Winchester City
www.newforest.gov.uk/index.cfm?articleid=
4239
www.rushmoor.gov.uk/index.cfm?articleid=
43
www.testvalley.gov.uk/default.aspx?page=45
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www.winchester.gov.uk/Housing/
homelessness enquiries 01256 845250
01730 234345
02380 688165
0800 328 6958
Housing Options Service: 02392 545 476
Housing Register
(Waiting list and Transfers): 02392 545 476
01252 774 420
Housing Advice & Homelessness:
023 9244 6379
Hampshire Home Choice:
023 9244 6507
023 8028 5000- Main switchboard number
01252 398634: Housing Options team
01264 368000
01962 840 222
Portsmouth City Council - for all council services in Portsmouth
www.portsmouth.gov.uk/index.html
Service
Housing information- see website for all including Supporting
People.
Contact details
www.portsmouth.gov.uk/living/housing.html
023 9283 4989 : Homelessness team
Parking badges for disabled (blue badge scheme)
0239284 1981: Housing needs, advice and
support services
Email enquiries to :
housing.options@portsmouthcc.gov.uk
Email enquiries about support services to
supportingpeople@portsmouthcc.gov.uk
www.portsmouth.gov.uk/living/13370.html
023 9284 117
email :bluebadges@portsmouthcc.gov.uk
Occupational therapists
Social care services
www.portsmouth.gov.uk/living/13881.html
023 9260 6008
www.portsmouth.gov.uk/living/21016.html
023 9268 0810 : Helpdesk
Southampton City Council - for all services in Southampton
www.southampton.gov.uk/
Service
Housing information- see website for all including
Supporting People.
Social care services
Oct 2012
Contact details
www.southampton.gov.uk/living/housing/default.aspx
023 8083 3006: Housing allocations (including
homelessness and housing advice)
www.southampton.gov.uk/living/adult-care/default.aspx
023 8083 3003 : Adult social care, including blue badge
parking permits, and occupational therapists
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