NICHOLAS K. MILLS, AAS, BSM
9751 Fortune Ridge Drive  Converse, TX 78109
(210) 833-4253  nicholas.mills@usa.net
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EXECUTIVE SUMMARY
Experienced manager and a proven leader in diverse operations and healthcare arenas, highly
successful track-record of exceeding expectations in both private and government environments.
Principal personal strengths include excellent interpersonal skills with the tested ability to
communicate effectively at all levels within any size organization. A team leader/player that
consistently attains better than expected group results. Integrity and loyalty beyond reproach.
Organizational Development  Budget Preparation/Management  Human Resource Management
Formal Instruction  Operations/Medical Management  Curriculum Development  Consulting
Quality Control/Assurance  Quality Acute Patient Care  Customer/Patient Advocacy
PROFESSIONAL EXPERIENCE
MAXIMUS, Inc., San Antonio, TX  2005 – Present
Eligibility Support (ES) Operations Manager/Site Manager
Identifies areas of improvement, reports/defends metrics and production inventories to executive
levels of the company and the client. Implements strategies and coordinates activities to create
operational efficiencies/processes to improve the overall delivery of present and future operational
opportunities. Services are provided to the Department of Health and Human Services Commission
(HHSC), State of Texas, in the areas of Food Stamps, Medicaid, and Children’s Health Insurance.
 Coached 23 (12-person) teams to exceed all organizational production objectives/quality goals
for 6 quarters in a row. Lauded by client for accomplishing numerous “out of scope” projects
within requested time frames and above expectations.
 Consistently reviewed all Quality Assurance/Quality Control reports for trends and specific
errors. Instituted a corrective plan that reduced a 12% error rate in Image Assembly to less than
1% in 3 months. Error rating remains below 1% while production has increased by 15%.
 Well-versed in the project’s large-scale scope: promoted from three other department
management positions within past 18 months. Repeatedly formed and re-formed teams to
accomplish the project’s ever-changing mission.
Master Train, Inc., San Antonio, TX  2003 – 2005
Director of Operations
Orchestrated the operations of a company using high fidelity human simulation to annually train
4,500 medical professionals. Provided oversight for sales, marketing, and billing functions. Chaired
strategic planning and accreditation committees. Maintained all institutional certifications required
by professional organizations, state regulatory agencies, and accreditation/licensing authorities.
 Spearheaded the successful effort to obtain Training Center status from American Heart
Association, only commercial company to ever be rated in all three instructional disciplines
within the State of Texas. Increased student enrollment by 20% following change in status.
 Personally guided the company through its first accreditation by the Texas Medical Association
to grant physician Continuing Medical Education credits. Year-long process lauded by review
team for meticulous operations and discrepancy-free documentation of physician training.
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NICHOLAS K. MILLS  nicholas.mills@usa.net
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Lifeline Ambulance Service, San Antonio, TX  2000 – 2003
Operations Manager
 Elevated company from a Basic Life Support capability to a state-of-the-art Mobile Intensive
Care Unit available 24 hours per day, in less than 1 year. Increased staff, vehicles, and equipment
by 150% and directed the successful buyout of a medical billing company for in-house capability.
 Represented the company with local, state, and federal agencies, groups, and individuals
regarding all aspects of pre-hospital medical transportation to be provided. Presented business
briefs to interested clients with several successful sole-service provider agreements awarded.
United States Air Force, Maxwell AFB, AL  1998 – 2000
Medical Group Manager
 Advised the CEO on all matters affecting utilization/management of 200 paraprofessional
medical staff in 11 different specialties. Personally requested by the CEO, as the subject matter
expert, to review and provide recommendations on all staff performance reports/evaluations.
 Key project manager for the relocation of bedded medical facility to a new ambulatory surgical
center. Project was completed ahead of timeline and with zero loss of patient care. First surgery
performed in new facility accomplished within 24 hours of move.
United States Air Force, Lackland AFB, TX  1997 – 1998
Surgical Directorate Manager
 Established all work methods/standards and interpreted policies/regulations pertaining to the
reorganization of 18 Departments involving over 600 surgical services personnel. New
directorate operated 14 surgical suites and treated approximately 200,000 outpatients annually.
United States Air Force, Randolph AFB, TX  1994 - 1997
Medical Operations Manager
 Recognized as Manager of the Year (1996) for outstanding management of six clinics, a medical
records section, central appointments desk, and an ambulance service; responsible for 96,000
outpatient visits annually and an annual budget in excess of $1.5 million.
Career note: Additional background; Director, Executive Board of second largest veterans
organization in the county for two years, obtained highest military enlisted rank, secret (inactive)
security clearance, expert in field medicine including tactical aero-medical evacuation and medical
command/control, experienced technical instructor, and WMD credentials. Details upon request.
EDUCATION
Master of Business Administration/Public Administration
University of Phoenix, San Antonio, TX Campus (graduation May 2009)
Bachelor of Science in Management
University of Phoenix, San Antonio, TX Campus
Associate of Applied Science in Allied Health Science
Community College of the Air Force, Maxwell AFB, AL
PROFESSIONAL DEVELOPMENT
Project Management Course, Corporate Sponsored
Air Force Senior Noncommissioned Officer Academy (in residence)