Andrea Huerta
10061 Fall Harvest, San Antonio TX 78254
Home: (210) 287-7133
Phone cell: (210)872-3458
christine_veng@yahoo.com
Accomplishments
I'm goal oriented person with excellent career progression as a Quality Assurance Inspector in Quality
Control at DPT Laboratories. Im in a challenging position to continue to develop skills and experience
for future career growth skills.
Professional Summary
Collection Agent with more than 14 years experience in debt collection and skip
tracing.Expert listening and negotiating skills.Goal oriented, bilingual individual with strong
analytical and critical thinking skills.
Core Qualifications
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Skip tracing resources
Strong knowledge of FDCPA, TCPA and FRC
Legal collections experience
Effective negotiator
Confident, clear communication
Sense of urgency
EDUCATION
BA in New Media, University of Texas at San Antonio 2011
Tarrant county Community College - Arlington, TX
2006 to 2008
High School diploma, Sandra Day O’Connor in Helotes 2002
SKILLS
-One (1) year customer call center experience
-Tech Savvy with a strong understanding of communication networking components such as Video,
Data and Voice services.
-Ability to troubleshoot while utilizing various computer programs to resolve customer issues
-Must have strong interpersonal, verbal and written communication skills
-Ability to relate professionally to all levels of staff and management
-Ability to convey genuine empathy and handle difficult or agitated customers
- Mathematics skills, solving problems on the line, enter fill weights data into excel spread sheet, use
SPC enter fill weights and torques, count samples to meet the sampling log sheet. Closing out packets
when the batch is completed and enter the results into QIS program and send the packet to ready for
review.
-Utilize client base tools to provide accurate and consistent, responses to customer inquiries
-Suggestively sell Client products and/or services
-Follow-up and escalate resolution actions related to unresolved issues
-troubleshoot and resolve email setup issues
-Utilize chat services using proprietary software to detect, troubleshoot, and correct issues
-Troubleshoot, detect and correct configuration errors
- Typing 48 wpm Microsoft Excel 2007, PowerPoint 2007, Word 2007 and Outlook 2007
- Proficient with Microsoft Office suite
- Proficient with office equipment such as printers, photocopiers, fax machines, PCs, telephone.
- Proficient with Internet and different browsers.
EMPLOYMENT EXPERIENCE
Quality Assurance Inspector (Quality Control)/Group Lead
DPT Laboratories - San Antonio, TX
December 2012 to 2014
Responsibilities
-perform in process/ finished product quality, check during packaging process.
- obtain, deliver,& ship samples for QC testing and stability.
- Determine the need to place material on QA hold,& issue re-inspection, reprocess, and rework as
directed by procedure
-SPC & data mining
- Follow & enforce company policies and procedures, such as SOPs, SMAs, Module requirements, &
safety requirements. Conduct in-process audits to ensure that process specifications are followed.
Prepare and review documentation for line inspection, complete scale verifications, assess expiration
& calibration dates.
- check product packaging for accurate torque of lid, fill weight requirement, & attributes. Ensure
that the label and inkjet codes match the product specifications and placed properly. Pull and deliver
samples for laboratory testing and reserves
- work with validation and protocol products and deliver samples for laboratory testing.
University of Texas at San Antonio University Center Graphic Designer, 6/2009 to 5/2011 Design
posters, flyers, banners, brainstorming and mocking up design ideas for posters and flyers.
Manpower at Alcon Laboratories Inc Technician Engineer 1/2006 – 1/2007 Worked on the
pharmaceutical/surgical manufacturing product lines, packaging all surgical/ eye solution products in
shippers, and performing inspections on surgical/ eye solution products HONORS AND AWARDS
Mathematics Senior Award, O’Connor High School, Helotes, Texas, June 2002.