Which of the following is NOT a mode commonly used to listen to messages?
Careful listening
Correct.
Cautious listening
Incorrect.
Skimming
Incorrect.
Scanning
Incorrect.
Which of the following is NOT a type of nonverbal communication?
Listening
Correct.
Body language
Incorrect.
Space
Incorrect.
Time
Incorrect.
Which of the following nonverbal behaviors is considered positive?
Yawning
Correct.
Leaning toward the person with whom you are conversing
Incorrect.
Looking at your watch
Incorrect.
Raising your eyebrows
Incorrect.
Paraphrasing a speaker
delays the conversation process.
Correct.
creates negative feedback.
Incorrect.
interrupts the speaker.
Incorrect.
makes him or her feel not only heard but also understood.
Incorrect.
Which of the following is true about nonverbal communication?
The message transmitted by physical appearance will depend on the occasion.
Correct.
A person who is late transmits the message of being busy and, therefore, important.
Incorrect.
Communication is improved if the employee is sitting and the boss is standing.
Incorrect.
Messages conveyed through body language follow no observable patterns.
Incorrect.
A listener who associates meanings with stimuli will be more successful in recalling
information at a later time.
True
Correct.
False
Incorrect.
Hearing and listening are different terms for the same physical process.
False
Correct.
True
Incorrect.
A listener should evaluate a message after the speaker has completed the entire message.
True
Correct.
False
Incorrect.
A speaker may volunteer more information if you give negative feedback.
False
Correct.
True
Incorrect.
A speaker should not display facial expressions because they may change the meaning of
an oral message.
False
Correct.
True
Incorrect.
Interpreting involves assigning meaning to both verbal and nonverbal cues.
True
Correct.
False
Incorrect.
Body language is an important form of nonverbal communication because it gives instant
feedback.
True
Correct.
False
Incorrect.
For a salesperson to show confidence in his or her products, the salesperson should
squeeze the customer's hand as tightly as possible during a handshake.
False
Correct.
True
Incorrect.
Nonverbal communication may transmit an unintentional message.
True
Correct.
False
Incorrect.
Listeners use cautious listening when they want to concentrate on specific details rather
than general concepts.
False
Correct.
True
Incorrect.