NZQA registered unit standard
27084 version 2
Page 1 of 6
Title
Describe family/whānau and other natural supports of mental health
and addiction service users
Level
4
Credits
10
Purpose
People credited with this unit standard are able to describe:
family/whānau and other natural supports of mental health and
addiction service users; the impacts of mental health and
addiction issues on family/whānau; and models for supporting
family/whānau of mental health and addiction service users.
Classification
Health, Disability, and Aged Support > Mental Health and
Addiction Support
Available grade
Achieved
Explanatory notes
1
Legislation relevant to this unit standard includes:
Alcoholism and Drug Addiction Act 1966;
Children, Young Persons, and Their Families Act 1989;
Criminal Justice Act 1985;
Criminal Procedure (Mentally Impaired Persons) Act 2003;
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996;
Health Practitioners Competence Assurance Act 2003;
Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003;
Mental Health (Compulsory Assessment and Treatment) Act 1992;
Misuse of Drugs Act 1975;
Privacy Act 1993;
Protection of Personal and Property Rights Act 1988.
2
New Zealand Standards relevant to this unit standard include:
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability
services (core) Standards;
NZS 8134.2:2008 Health and disability services Standards – Health and disability
services (restraint minimisation and safe practice) Standards;
NZS 8134.3:2008 Health and disability services Standards – Health and disability
services (infection prevention and control) Standards.
All standards are available from http://www.standards.co.nz.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27084 version 2
Page 2 of 6
3
Primary reference
Community Liaison Committee of the Royal Australian and New Zealand College of
Psychiatrists. (2000). Involving families – Guidance notes: Guidance for involving
families and whānau of mental health consumers/tangata whai ora in care,
assessment and treatment processes. Wellington: Ministry of Health on behalf of the
Royal College of Australian and New Zealand Psychiatrists, the Health Funding
Authority, and the Ministry of Health; available at
http://www.moh.govt.nz/moh.nsf/pagesmh/590.
4
References
American Psychiatric Association. (2000). Diagnostic and statistical manual of
mental disorders – DSM-IV-TR (4th ed., Text revision). Washington DC: Author;
available at http://www.psych.org.
Camplin-Welch, V. (2007). Cross-cultural resource for health practitioners working
with culturally and linguistically diverse (CALD) clients. Auckland: Waitemata District
Health Board and Refugees as Survivors New Zealand Trust, available by order from
http://www.rasnz.co.nz. The content of the CD-ROM that accompanies this resource
is also available from http://www.asianhealthservices.co.nz/cr/Cross-Cultural
Resources/Cross-Cultural Resources.htm.
Durie, Mason. (2001). Mauri ora: The dynamics of Māori health. Auckland: Oxford:
Oxford University Press.
Durie, Mason. (2004). Understanding health and illness: Research at the interface
between science and indigenous knowledge. International Journal of Epidemiology,
33, 1138-1143, available at
http://ije.oxfordjournals.org/content/33/5/1138.full.pdf+html.
Jackson, K. (2006). Fate, spirits and curses – Mental health and traditional beliefs in
some refugee communities. Auckland: Auckland Refugees as Survivors, available
by order from http://www.rasnz.co.nz.
Ministry of Health. (n.d.). Māori health: Addressing Māori health: Māori health
models. Retrieved 17 May, 2011, from
http://www.maorihealth.govt.nz/moh.nsf/pagesma/196.
Ministry of Health. (1998). Whāia te whanaungatanga: Oranga whānau – The
wellbeing of whānau: The public health issues. Wellington: Author, available from
http://www.moh.govt.nz/notebook/nbbooks.nsf/0/9EC55EFB4D00F4F34C256640000
94F71/$file/whanau.pdf.
Ministry of Health. (1998). Guidelines for clinical risk assessment and management
in mental health services. Wellington: Ministry of Health in partnership with the
Health Funding Authority.
Ministry of Health. (2008). Let’s get real: Real Skills for people working in mental
health and addiction. Wellington: Author; available at http://www.health.govt.nz.
Privacy Commissioner. (2011). On the record: A practical guide to health
information privacy. (3rd ed.). Auckland: Office of the Privacy Commissioner;
available at http://www.privacy.org.nz.
Privacy Commissioner. (2008). Health Information Privacy Code 1994 –
Incorporating amendments and including revised commentary (revised ed.).
Auckland: Office of the Privacy Commissioner; available at http://www.privacy.org.nz.
Te Pou o Te Whakaaro Nui, Le Va, Pasifika within Te Pou. (2009). Real Skills Plus
Seitapu – Working with Pacific Peoples. Auckland: Author; available at
http://www.tepou.co.nz.
The Werry Centre. (2009). Real Skills Plus CAMHS: A competency framework for
the infant, child and youth mental health and alcohol and other drug workforce.
Auckland: Author; available at http://www.werrycentre.org.nz.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27084 version 2
Page 3 of 6
5
Support should aim to: maintain, improve, or restore a person’s independence and/or
interdependence; utilise the person’s existing strengths; and, where possible, utilise
the resources of the local community.
6
Support provided for mental health and addiction service users may include natural
supports.
7
Candidates’ practice must reflect appropriate values, processes, and protocols in
relation to working with Māori and Pacific peoples and/or people from other cultures,
in a range of settings and environments.
8
Definitions
Candidate refers to the person seeking credit for this unit standard.
Cultural kinship refers to identification with a culture through birth, adoption, or
genealogy/whakapapa.
Culture/cultural refers to the totality of attitudes, behaviour, beliefs, values, customs,
and practices that are characteristic of, or favoured or held in common by, a
particular society or social, ethnic, or age grouping. Culture is formed from factors
such as age, ethnicity, language, disability, gender, occupation, organisational
background, immigrant or refugee status, institutional care, religious or spiritual
beliefs, sexual orientation, and socio-economic status.
Mental health and addiction service user in the context of this unit standard refers to
a person accessing services in a mental health or addiction setting. Service users
may also be known as consumers, clients, patients, tūroro, or tangata whai ora in
particular contexts and settings.
Natural supports refers to any assistance, relationships, or interactions provided to
family/whānau of mental health and addiction service users by other
families/whānau, friends, peers, co-workers, or community volunteers. In a
specifically Māori context, natural supports may include but are not limited to:
kaumātua, kuia, tohunga, whānau, iwi, and hapū.
Outcomes and evidence requirements
Outcome 1
Describe family/whānau and other natural supports of mental health and addiction service
users.
Evidence requirements
1.1
Family/whānau is described in terms of a range of family/whānau structures and
cultural kinship concepts.
Range
family/whānau structures may include but are not limited to –
nuclear, extended, adoptive, blended, gay or lesbian, single
parent, family/whānau of origin;
evidence is required for three structures;
cultural kinship concepts of family/whānau may include but are not
limited to – Māori, Pacific peoples, European/Pākehā;
evidence is required for two cultural kinship concepts.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.2
Family/whānau wellbeing is described in terms of key influences.
Range
1.3
evidence is required for the family/whānau of two mental health
and addiction service users.
The role that family/whānau and other natural supports can play in supporting
recovery and preventing relapse of mental health and addiction service users is
described in accordance with the primary reference and references.
Range
1.5
key influences may include but are not limited to – urbanisation,
migration, refugee or migrant experiences, experience of traumatic
events;
evidence is required of a minimum of two key influences.
Family/whānau members’ cultural understanding of, and responses to, mental
health and addiction issues are described in accordance with the primary
reference and references.
Range
1.4
27084 version 2
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evidence is required for the role of two families/whānau and two
other natural supports.
The benefits and challenges of working with family/whānau in supporting mental
health and addiction service users are described in accordance with the primary
reference and references.
Range
evidence is required for two benefits and two challenges.
Outcome 2
Describe the impacts of mental health and addiction issues on family/whānau.
Range
evidence is required for the family/whānau of two mental health and addiction
service users.
Evidence requirements
2.1
The impacts of mental health and addiction issues on family/whānau
relationships and dynamics are described in accordance with the primary
reference and references.
Range
2.2
impacts may include but are not limited to – anxiety, loss and grief,
self-blame, attitudinal changes, behavioural changes, separation;
evidence is required for two different impacts on each
family/whānau.
The impacts of mental health and addiction issues on family/whānau are
described in terms of family/whānau coping strategies.
Range
coping strategies may include but are not limited to – engagement,
tolerance, withdrawal;
evidence is required for one coping strategy for each
family/whānau.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.3
27084 version 2
Page 5 of 6
The impacts of mental health and addiction issues on family/whānau are
described in terms of family/whānau members’ support needs when confronted
with mental health and addiction issues.
support needs may include but are not limited to – cultural,
emotional, learning, physical, social, spiritual, housing, financial,
employment, relationships, transport;
evidence is required for two different support needs for each
family/whānau.
Range
Outcome 3
Describe models for supporting family/whānau of mental health and addiction service
users.
Range
models include but are not limited to – strengths-based and recovery-based
models, stress-coping model, family disease model, Fonofale, Pōwhiri
Poutama, Te Whare Tapa Whā, Te Wheke, Whānau Ora, those adopted by the
candidate’s organisation.
Evidence requirements
3.1
Models for supporting family/whānau of mental health and addiction service
users are described.
description includes but is not limited to – rationale, objectives,
applicability, context;
evidence is required for two models that support family/whānau
from different cultures.
Range
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 July 2011
N/A
Revision
2
17 May 2012
N/A
Consent and Moderation Requirements (CMR) reference
0024
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27084 version 2
Page 6 of 6
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Community Support Services ITO Limited info@careerforce.org.nz if
you wish to suggest changes to the content of this unit standard.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016