ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
Senior Business Support Officer
Role No
Classification Level
ASO3
Discipline
Administrative
Division
Families SA
Date Created
September 2010
Branch/Unit
Country Directorate, Limestone Coast Office
Date Approved
October 2010
Reports To
Business Manager - Office
Review Date
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
QUALIFICATIONS
Essential
The Senior Business Support Officer is a role within Families SA and is accountable to the Business
Manager, Limestone Coast Office for:

providing an efficient, effective and comprehensive administrative support role to the Limestone Coast
Office Business Manager and Limestone Coast Office.

providing a high level of service relating to human resources.

providing a high level of finance support.

providing general project assistance for the Limestone Coast Office and Country Directorate.

Business Manager, Limestone Coast Office (Direct Manager)

Manager and staff of the Office

Other business units within Limestone Coast Office

Other Families SA Business Units

Successful applicant will be required to satisfactorily complete a Background Screening and National
Criminal History Record Check (NCHRC) prior to being employed and every three years.

Some out of hours work may be required.

Hold current driver’s licence; be able and willing to drive government vehicles in the course of their
duties.

A flexible approach to taking leave is required.
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
RELATED TASKS
Human Resource
Support

Provide comprehensive administrative support services relating to human resources including
maintenance of Personal files, staff audits, recruitment and selection process.

Liaise with Departmental Workforce Management and Payroll services in regard to staff human
resources, payroll enquiries and related issues.

Maintain the accurate and timely completion of documentation in relation to human resource
requirements for the office.

Assist, when required, in developing, maintaining and providing an office orientation program for
new staff, including OH&S induction and audits.

Provide advice to Families SA staff pertaining to Country Director and other staff delegations.

Administer the purchasing requirements for the office, within approved guidelines, accounting for
these functions, and liaising with Regional Office and Financial Services on reporting requirements.

Provide a high level of financial support service to the Business Manager including invoicing,
assisting approval of invoicing and monthly management reporting requirements, at Business
Managers discretion.

Participate in the development, implementation and evaluation of workforce reporting and
information systems.

Assist with the monitoring of expenditures and investigation of significant variations.

Assist in the monitoring of transactions using accounting systems.

Conduct minor reviews of existing administrative systems, practices and procedures and make
recommendations in consultation with the Business Manager for improvement.

Contribute to the preparation of memos, letters, and assist with research, collation and editing of
material for relevant reports and preparing draft responses to routine correspondence without
detailed instructions.

Establish and maintain an effective correspondence system, processing and distributing
correspondence.

Assist, when required, in maintaining office equipment and provide basic training to staff in use of
equipment, assist with travel arrangements and bookings as required and provide an effective and
efficient office filing system and associated recording systems.

Maintain inventories and records on asset management and undertaking basic installation and
maintenance of computer and office equipment.

Assist in the development and implementation of appropriate records management procedures,
including processing requests for creation, transfer, receipt and archiving of files.

Understand and follow workplace safety initiatives, identify hazards and contribute to a safe
working environment, as well as follow procedures to manage and minimise risks within the DFC.

Follow the principles of a sustainable working environment by following departmental greening
initiatives.

Model ethical behaviour and practices consistent with SA Government Code of Ethics for Public
Sector Employees and DFC stated values.
Resource Management
Administrative Support
Information and
Facilities Support
Organisational
Contribution
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5.
DFC CAPABILITIES (B)
Relating &
Communicating
Client Focus
Achieving
Objectives
Personal Drive &
Professionalism
Continuous
Improvement
Respect Cultural
Diversity
6.

Communicate ideas and information, both written and verbal, in a clear and logical format.

Develop team relationships and encourage active participation from all team members.

Identify and use appropriate resources and technology available to develop and maintain internal and
external networks.

Coordinate implementation of client service strategies.

Deliver high quality solutions and accurate information to clients in a timely manner to build positive
client relationships.

Contact clients to follow up on services/information given to deliver high levels of service.

Manage workload and changing priorities.

Guide and support others to help meet set objectives.

Adjust activities/processes based on feedback.

Establish links between current goals/initiatives and the departmental values.

Evaluate personal progress and develop new approaches to increase knowledge base and skill sets.

Take action when receiving feedback from others to improve strengths and development areas.

Critically analyse issues, and investigate solutions or actions that contribute to improved departmental
processes.

Contribute innovative ideas to improve departmental processes and encourage others to contribute.

Monitor data integrity and apply appropriate procedures for maintaining security and confidentiality.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engaging in learning about other cultures to better establish
relationships and improve services.
JOB SPECIFIC CAPABILITIES
1
Researching and Analysing – high level ability to identify and analyse problems through investigation, research and
consultation and provide effective solutions.
2
Initiative – ability to manage a high and varied workload, work under pressure, organise priorities, meet deadlines and take
initiative.
3
Administrative Experience – utilise experience in providing administrative services relating to finance and budget
requirements, human resources and information management.
4
Budgeting and Financial Management Knowledge Base – demonstrate knowledge of Masterpiece and Basware mainframes,
accounting and budgeting procedures, .and an understanding of Treasury and Audit requirements in financial administration.
7.
DELEGATES APPROVAL
ASSESSED BY:
Kelly Donnell
Date: 5/10/10
Signature:
APPROVED BY:
Shiona Somerville
Date: 25/10/10
Signature:
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